Process Benchmarking In The Water Industry

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Process Benchmarking in the Water Industry

Author : Renato Parena
Publisher : IWA Publishing
ISBN 13 : 9781843390107
Total Pages : 76 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Process Benchmarking in the Water Industry by : Renato Parena

Download or read book Process Benchmarking in the Water Industry written by Renato Parena and published by IWA Publishing. This book was released on 2002-03-01 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Free market mechanisms increasingly influence former monopoly sectors such as water and wastewater services with requirements for more transparency and efficiency. Small and large-scale consumers alike demand greater insight into how drinking water tariffs are structured and into the level of service. Public and private shareholders require guarantees on water supply at a reasonable price, with the requisite quality (both of service and product) and reliability together with careful eco-management. Developing sound policies requires information on key industry issues such as water resources, public health, water services, the environment and the cost of providing the level of the service demanded by customers and regulators. Similarly, informed decision-making on issues of ownership, industry structure, competition policy and effective regulation requires accurate analysis of performance across the industry throughout the world. In many sectors of industry Performance Indicators and Benchmarking exercises are widely used as suitable management tools for gaining and maintaining continuous improvement and competitive advantage. Addressing the need to promote best practice principles as part of the advocacy for the advancement of water and sanitation services is currently one of the major governance issues that IWA is challenged to tackle. The objective is to develop generally accepted procedures and methodologies able to provide decision makers with an overall perception of the utility performance as a sound basis for making strategic choices. This requires the definition of a reference framework for Performance Indicators and Benchmarking methodologies, as well as adequate models of aggregation that fit the basic needs of the key types of user. The Task Force on Performance Indicators (operating within the IWA Operation and Management Specialist Group) and the Task Force on Benchmarking (operating within the IWA Statistics and Economics Specialist Group) were set up with the remit to develop the definition of such a common language. The Task Force on Benchmarking carried out a survey among the countries represented inside the Statistics and Economics Specialist Group with the aim of designing a framework of the various national approaches to Benchmarking in terms of: The type, degree evolution and main adopted concepts of Benchmarking Development of the above concepts in focusing Benchmark objectives The survey indicated that, in the main, initiatives of Process Benchmarking are voluntary and non-systematic. It is evident that many water utilities are on what the European Foundation for Quality Management calls the "start-up" level in terms of Business excellence (or continuous improvement) and are keen to find best practices to compare with. The Task Force on Benchmarking moved to the second step, borrowing the European Commission's DG III recommendation that identify benchmarking as an important tool to improve competitiveness of small and medium sized enterprises in Europe according to the methodologies developed and applied in large corporations. With the objective of developing a generally accepted concept and a methodology with wide applicability, deeper analyses were then made of Process Benchmarking procedures adopted in the Nordic countries and in The Netherlands. As a result this Manual aims to present well-devised guidelines for establishing a management tool based on the use of Process Benchmarking methodologies that will allow future systematic and rigorous performance comparisons to be made within the water industry. Contents Main benchmarking experiences in a water context How far we are on benchmarking Benchmarking methodologies in the Netherlands and the Nordic countries One coherent philosophy for two different approaches Process Benchmarking approach Key numbers and definitions References Relations between process benchmarking and performance indicators Introduction letter and questionnaires

Water Utility Benchmarking

Author : Sanford Berg
Publisher : IWA Publishing
ISBN 13 : 1843392720
Total Pages : 185 pages
Book Rating : 4.8/5 (433 download)

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Book Synopsis Water Utility Benchmarking by : Sanford Berg

Download or read book Water Utility Benchmarking written by Sanford Berg and published by IWA Publishing. This book was released on 2010-03-31 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking is essential for those developing and implementing water policy. If decision-makers do not know where they have been or where they are, it would seem to be impossible to set reasonable targets for future performance. Information on water/sewerage system (WSS) operations, investments, and outputs is essential for good management and oversight. This book is designed to help decision makers identify the data required for performance comparisons over time and across water utilities, to understand the strengths and limitations of alternative benchmarking methodologies, and to perform (or commission) benchmark studies. This book provides an overview of the strengths and limitations of different methodologies for making performance comparisons over time and across water utilities (metric benchmarking). In addition, it identifies ways to determine the robustness of performance rankings. Current benchmarking activities in Latin America, Asia, Africa, Central Europe/Asia, and OECD nations are summarized. Five basic approaches to benchmarking characterize current studies: Core indicators and a summary or overall performance Indicator (partial metric method), Performance scores based on production or cost estimates (“total” methods), Performance relative to a model company (engineering approach), Process benchmarking, and Customer survey benchmarking. This volume is of interest to the water professionals, water utility managers and senior staff of regulatory agencies, professionals in related government agencies, and consultants. Visit the IWA WaterWiki to read and share material related to this title: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/InfrastructureRegulationStateOwnedEnterprisesVsInvestor-ownedInfrastructureOperators

Benchmarking Water Services

Author : Enrique Cabrera Jr
Publisher : IWA Publishing
ISBN 13 : 1843391988
Total Pages : 185 pages
Book Rating : 4.8/5 (433 download)

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Book Synopsis Benchmarking Water Services by : Enrique Cabrera Jr

Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Institutional Governance and Regulation of Water Services

Author : Michael J. Rouse
Publisher : IWA Publishing
ISBN 13 : 1780404506
Total Pages : 301 pages
Book Rating : 4.7/5 (84 download)

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Book Synopsis Institutional Governance and Regulation of Water Services by : Michael J. Rouse

Download or read book Institutional Governance and Regulation of Water Services written by Michael J. Rouse and published by IWA Publishing. This book was released on 2013-09-14 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: Institutional Governance and Regulation of Water Services aims to provide the key elements of policy, governance and regulation necessary for sustainable water and sanitation services. On policy matters, it covers important aspects including separation of policy and delivery, integrated planning, sustainable cost recovery, provisions for the poor, and transparency. Regulation and Regulatory Bodies are presented in their various forms, with discussion of why some form of independent scrutiny is essential for sustainability. The focus is on what works and what does not, based on consideration of basic principles and on case studies in both developing and developed countries. The early chapters discuss the key elements, with later chapters considering how these elements have come together in successful reforms of public sector operations. A chapter is devoted to the successful use of the private sector based on lessons learnt from ‘failures’ of private contracts and the need for the application of sound procurement principles. The current trend is for a public sector model which benefits from business approaches, the so-called corporatised public utility. Experience since the publication of the first edition in 2007 reinforces the importance of the key elements for sustainable water services. This second edition brings the material up to date and with some increased emphasis on public participation in its many forms. It refers to the opportunity for progress provided by the UN Declaration of Water and Sanitation as a Human Right, but only if it is implemented in a practical and sustainable way. Institutional Governance and Regulation of Water Services is aimed at providing an informative source for national and local governments responsible for water policy, for water utility managers, and for students who will be the policy makers of tomorrow. It is a teaching aid for courses on water policy, governance and regulation. About the Author: Michael Rouse is a Distinguished Research Associate at the University of Oxford and manages the Institutional Governance and Regulation module of the University’s MSc Course on Water Science, Policy and Management. He was formerly Head of the Drinking Water Inspectorate in London and has extensive knowledge and experience of water governance and regulation, including all aspects of audit and enforcement, and the governance issues related to both public sector management and privatisation. He has wide knowledge of water technical and operational matters, based on his applied research and development background at the Water Research Centre, where he spent 9 years as Managing Director. Michael has a good understanding of international water matters and advises governments on policy and regulation. He is a Past President of the International Water Association. He is a visiting professor at Tsinghua University in Beijing and at the Shanghai Academy of Social Science. In 2000 he was awarded the CBE (Commander of the British Empire) for his professional services.

2022 AWWA Utility Benchmarking

Author : Awwa
Publisher :
ISBN 13 : 9781647171056
Total Pages : 0 pages
Book Rating : 4.1/5 (71 download)

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Book Synopsis 2022 AWWA Utility Benchmarking by : Awwa

Download or read book 2022 AWWA Utility Benchmarking written by Awwa and published by . This book was released on 2023-01-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics You Can Use: Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for All Operations: Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare Your Utility: Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2021. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.

Benchmarking of Control Strategies for Wastewater Treatment Plants

Author : Krist V. Gernaey
Publisher : IWA Publishing
ISBN 13 : 1843391465
Total Pages : 166 pages
Book Rating : 4.8/5 (433 download)

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Book Synopsis Benchmarking of Control Strategies for Wastewater Treatment Plants by : Krist V. Gernaey

Download or read book Benchmarking of Control Strategies for Wastewater Treatment Plants written by Krist V. Gernaey and published by IWA Publishing. This book was released on 2014-09-15 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wastewater treatment plants are large non-linear systems subject to large perturbations in wastewater flow rate, load and composition. Nevertheless these plants have to be operated continuously, meeting stricter and stricter regulations. Many control strategies have been proposed in the literature for improved and more efficient operation of wastewater treatment plants. Unfortunately, their evaluation and comparison – either practical or based on simulation – is difficult. This is partly due to the variability of the influent, to the complexity of the biological and biochemical phenomena and to the large range of time constants (from a few minutes to several days). The lack of standard evaluation criteria is also a tremendous disadvantage. To really enhance the acceptance of innovative control strategies, such an evaluation needs to be based on a rigorous methodology including a simulation model, plant layout, controllers, sensors, performance criteria and test procedures, i.e. a complete benchmarking protocol. This book is a Scientific and Technical Report produced by the IWA Task Group on Benchmarking of Control Strategies for Wastewater Treatment Plants. The goal of the Task Group includes developing models and simulation tools that encompass the most typical unit processes within a wastewater treatment system (primary treatment, activated sludge, sludge treatment, etc.), as well as tools that will enable the evaluation of long-term control strategies and monitoring tasks (i.e. automatic detection of sensor and process faults). Work on these extensions has been carried out by the Task Group during the past five years, and the main results are summarized in Benchmarking of Control Strategies for Wastewater Treatment Plants. Besides a description of the final version of the already well-known Benchmark Simulation Model no. 1 (BSM1), the book includes the Benchmark Simulation Model no. 1 Long-Term (BSM1_LT) – with focus on benchmarking of process monitoring tasks – and the plant-wide Benchmark Simulation Model no. 2 (BSM2). Authors: Krist V. Gernaey, Technical University of Denmark, Lyngby, Denmark, Ulf Jeppsson, Lund University, Sweden, Peter A. Vanrolleghem, Université Laval, Quebec, Canada and John B. Copp, Primodal Inc., Hamilton, Ontario, Canada

Benchmarking Wastewater Operations

Author : Roger Patrick
Publisher : Water Environment Federation
ISBN 13 :
Total Pages : 250 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Benchmarking Wastewater Operations by : Roger Patrick

Download or read book Benchmarking Wastewater Operations written by Roger Patrick and published by Water Environment Federation. This book was released on 1997 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Performance Benchmarking for Water Utilities

Author : Awwa
Publisher : American Water Works Association
ISBN 13 : 1613001843
Total Pages : 254 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Performance Benchmarking for Water Utilities by : Awwa

Download or read book Performance Benchmarking for Water Utilities written by Awwa and published by American Water Works Association. This book was released on 1996 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt:

2021 AWWA Utility Benchmarking: Performance Management for Water and Wastewater

Author : Awwa
Publisher : American Water Works Association
ISBN 13 : 9781647170684
Total Pages : 236 pages
Book Rating : 4.1/5 (76 download)

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Book Synopsis 2021 AWWA Utility Benchmarking: Performance Management for Water and Wastewater by : Awwa

Download or read book 2021 AWWA Utility Benchmarking: Performance Management for Water and Wastewater written by Awwa and published by American Water Works Association. This book was released on 2022-01-03 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare your utility Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2020. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.

2017 Awwa Utility Benchmarking: Performance Management for Water and Wastewater

Author : Awwa
Publisher :
ISBN 13 : 9781625762658
Total Pages : 277 pages
Book Rating : 4.7/5 (626 download)

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Book Synopsis 2017 Awwa Utility Benchmarking: Performance Management for Water and Wastewater by : Awwa

Download or read book 2017 Awwa Utility Benchmarking: Performance Management for Water and Wastewater written by Awwa and published by . This book was released on 2017-11-30 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Utility managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.

Benchmarking Performance Indicators for Water and Wastewater Utilities 2007

Author : QualServe
Publisher : American Water Works Association
ISBN 13 : 1613000758
Total Pages : 98 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Benchmarking Performance Indicators for Water and Wastewater Utilities 2007 by : QualServe

Download or read book Benchmarking Performance Indicators for Water and Wastewater Utilities 2007 written by QualServe and published by American Water Works Association. This book was released on 2008-04-01 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this update to the 2005 publication "Benchmarking Indicators for Water and Wastewater Utilities: Survey Data and Analyses Report," utility managers can determine where their utility performance resides within the industry peer group.

Performance Indicators for Water Supply Services

Author : Helena Alegre
Publisher : IWA Publishing
ISBN 13 : 1780406320
Total Pages : 404 pages
Book Rating : 4.7/5 (84 download)

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Book Synopsis Performance Indicators for Water Supply Services by : Helena Alegre

Download or read book Performance Indicators for Water Supply Services written by Helena Alegre and published by IWA Publishing. This book was released on 2016-09-15 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

Pumps, Electromechanical Devices and Systems Applied to Urban Water Management

Author : Enrique Cabrera
Publisher : Taylor & Francis
ISBN 13 : 9789058095749
Total Pages : 458 pages
Book Rating : 4.0/5 (957 download)

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Book Synopsis Pumps, Electromechanical Devices and Systems Applied to Urban Water Management by : Enrique Cabrera

Download or read book Pumps, Electromechanical Devices and Systems Applied to Urban Water Management written by Enrique Cabrera and published by Taylor & Francis. This book was released on 2003 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Benchmarking Water Utility Customer Relations Best Practices

Author : R. Patrick
Publisher : International Water Assn
ISBN 13 : 9781843399421
Total Pages : 158 pages
Book Rating : 4.3/5 (994 download)

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Book Synopsis Benchmarking Water Utility Customer Relations Best Practices by : R. Patrick

Download or read book Benchmarking Water Utility Customer Relations Best Practices written by R. Patrick and published by International Water Assn. This book was released on 2006 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: This project sought to (1) identify customer relat

WATER HEALTH - Volume I

Author :
Publisher :
ISBN 13 : 1848264445
Total Pages : 442 pages
Book Rating : 4.8/5 (482 download)

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Book Synopsis WATER HEALTH - Volume I by :

Download or read book WATER HEALTH - Volume I written by and published by . This book was released on 2010-10-24 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Water Health is a component of Encyclopedia of Water Sciences, Engineering and Technology Resources in the global Encyclopedia of Life Support Systems (EOLSS), which is an integrated compendium of twenty one Encyclopedias. These volumes discuss matters of great relevance to our world on desalination which is a critically important as clearly the only possible means of producing fresh water from the sea for many parts of the world. The two volumes present state-of-the art subject matter of various aspects of water health such as: Water And Health; Classification Of Water-Related Disease; Burden Of Disease: Current Situation And Trends; Transmission And Prevention Of Water-Related Diseases; Goals Of Water Treatment And Disinfection: Reduction In Morbidity And Mortality; Diseases Associated With Drinking Water Supplies That Meet Treatment And Indicator Specifications; New And Emerging Waterborne Infectious Diseases; Safe Drinking Water In The Twenty-First Century: Priorities For Public Health; Health Impact And Economic Costs Of Poor Water And Sanitation; Water Safety Plans For Water Technologies; Hygiene Promotion; Institutional Issues In The Delivery Of Water And Sanitation Services; Economics And Financing In The Water Sector; Monitoring Drinking Water Supplies; Zoonoses Acquired Through Drinking Water; Microbiological Water Quality Assessment (Catchment To Tap); Epidemiologic Studies Of Disinfectants And Disinfectant By-Products; Health Effects Of Chemical Contamination Of Drinking Water Supplies; Unconventional Sources Of Water Supply; Point-Of-Use Water Treatment For Home And Travel; Treatment And Safe Storage Of Water In Households Without Piped Supplies Of Treated Water; Quantifying Health Risks In Wastewater Irrigation Impacts Of Eutrophication On The Safety Of Drinking And Recreational Water; Groundwater And Public Health; Aquaculture And Mariculture; Recreation In Natural Water Resources; Dry Sanitation Technologies - Can They Be Sustainable?; Constraints To Improving Water And Sanitation Services; Human Health In Water Resources Development; Toxic Cyanobacteria; Multiple Uses Of Water And Human Health; Health Impact Assessment; Water Reclamation And Reuse; Role Of Water Reuse In Management Of Urban Water Resources; The Uses Of Recycled Water; Coming To Terms With Nature: Water Reuse New Paradigm Towards Integrated Water Resources Management; Helminth Ova Control In Wastewater And Sludge For Agricultural Reuse. These volumes are aimed at the following five major target audiences: University and College Students Educators, Professional Practitioners, Research Personnel and Policy and Decision Makers

Future Challenges of Providing High-Quality Water - Volume I

Author : Jo-Ansie van Wyk
Publisher : EOLSS Publications
ISBN 13 : 1848262094
Total Pages : 340 pages
Book Rating : 4.8/5 (482 download)

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Book Synopsis Future Challenges of Providing High-Quality Water - Volume I by : Jo-Ansie van Wyk

Download or read book Future Challenges of Providing High-Quality Water - Volume I written by Jo-Ansie van Wyk and published by EOLSS Publications. This book was released on 2009-08-10 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Future Challenges of Providing High-Quality Water theme is a component of Encyclopedia of Water Sciences, Engineering and Technology Resources in the global Encyclopedia of Life Support Systems (EOLSS), which is an integrated compendium of twenty one Encyclopedias. The Theme on Future Challenges of Providing High-Quality Water, explores the globalization of issues and challenges pertaining to the provision of high quality water in future, against the background of global climate change. This work in two volumes is aimed at the following five major target audiences: University and College students Educators, Professional practitioners, Research personnel and Policy analysts, Managers, and Decision makers and NGOs.

2018 Awwa Utility Benchmarking: Performance Management for Water and Wastewater

Author : Awwa
Publisher : American Water Works Association
ISBN 13 : 9781625763198
Total Pages : 238 pages
Book Rating : 4.7/5 (631 download)

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Book Synopsis 2018 Awwa Utility Benchmarking: Performance Management for Water and Wastewater by : Awwa

Download or read book 2018 Awwa Utility Benchmarking: Performance Management for Water and Wastewater written by Awwa and published by American Water Works Association. This book was released on 2019-01-02 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's 2018 Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 54 key performance indicators. Compare your utility Aggregate data are provided from 39 US states and four other countries. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2017. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.