Principles of Operations Management

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Publisher : Pearson Educación
ISBN 13 : 9789702605256
Total Pages : 710 pages
Book Rating : 4.6/5 (52 download)

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Book Synopsis Principles of Operations Management by : Jay H. Heizer

Download or read book Principles of Operations Management written by Jay H. Heizer and published by Pearson Educación. This book was released on 2004 with total page 710 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this textbook, Heizer (business administration, Texas Lutheran U.) and Render (operations management, Rollins College) provide a broad introduction to the field of operations management. A sampling of topics includes operations strategy for competitive advantage, forecasting, design of goods and services, human resources, e- commerce, project management, inventory management, and maintenance. The CD-ROM contains video case studies, lecture notes, Excel OM and Extend software, and additional practice problems. Annotation copyrighted by Book News Inc., Portland, OR

Principios de administración de operaciones

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Publisher :
ISBN 13 : 9789702605256
Total Pages : 638 pages
Book Rating : 4.6/5 (52 download)

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Book Synopsis Principios de administración de operaciones by : Jay Heizer

Download or read book Principios de administración de operaciones written by Jay Heizer and published by . This book was released on 2004 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operaciones y productividad - Estrategias de operaciones en un entorno global - Administración de proyectos - Pronósticos - Diseño de bienes y servicios - Administración de la calidad - Estrategia de proceso - Estrategia de localización - Estrategia de distribución física - Recursos humanos y diseño del trabajo - Administración de la cadena de suministros - Administración de inventarios - Planeación agregada - Planeación de requerimientos de materiales (MRP) y ERP - Programación a corto plazo - Sistemas justo a tiempo y producción esbelta - mantenimiento y confiabilidad.

Fundamentals of operations management

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Publisher : EDITORIAL SANZ Y TORRES S.L.
ISBN 13 : 8419947687
Total Pages : 283 pages
Book Rating : 4.4/5 (199 download)

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Book Synopsis Fundamentals of operations management by : María Teresa Nogueras Lozano

Download or read book Fundamentals of operations management written by María Teresa Nogueras Lozano and published by EDITORIAL SANZ Y TORRES S.L.. This book was released on with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: We want to welcome you to both an exciting and tactical discipline: operations management. This manual on Fundamentals of operations management is an effective tool to understand one of the main functions of any organisation: the creation of goods and services. That is, to understand what resources are needed to generate the goods and services of an organisation in a global and highly competitive environment, while also incorporating new technologies. In this manual, along with the classic fundamentals of operations management, we will look forward towards what is coming and how it will impact process improvement in companies. The main goal of this book is to equip the reader with the fundamental concepts in operations management. To do this, it will present the main qualitative and quantitative models for managing operations both in public and private companies. As the reader will see, the chapters are structured with an easy-to-follow and rigorous thematic thread that will make each and every step understandable. All this book has been designed with a distance learning student or a self-taught reader, such as an entrepreneur, in mind. We aim to facilitate the learning of a discipline that for years has been considered complicated and specifically focused on certain professions, and to highlight its relevance and future opportunities. We strive for the reader to enjoy learning from this manual and to discover an exciting discipline with many career opportunities. The book combines both theory and practical exercises with real life cases whose examples will allow the learner to understand the day-to-day and the myriad of challenges and opportunities faced by operations management. The manual covers classic management topics such as process design, inventories, demand forecasting, etc., as well as newer concepts such as digitisation of the supply chain. As for the way the content is conveyed, we have opted for a simple language that facilitates understanding, while also being rigorous and precise. The methodology used is distance learning, which means that this manual is mainly intended for self-learning, and consequently, its structure is designed to promote the understanding of its contents. To achieve this goal: 1. The text is divided into eight chapters that present a logical and coherent sequence to understanding what operations management consists of: Chapter I “Operations in the Current Environment” defines what operations are in a company, teaching the reader about the evolution of this discipline in a global environment. The chapter shows the importance of the company’s competitiveness generators, and explains key concepts such as the value chain, the extended network, and digitisation, which are crucial in current production processes and serve as an introduction to other concepts that will be explained in further detail in the following chapters, which are aimed to teaching how to achieve a right tactical decision-making in operations management. Chapter II “Managing Operations” addresses the main topics in the day-to-day of operations management in order to get the reader in the context of the type of decisions that must be made in matters related to the supply chain, inventory management costs, planning the necessary materials, project management, among others, and understand the implications of such decisions in the proper functioning of the company. After having defined what operations are (Chapter I) and the types of decisions that need to be made for a successful operation (Chapter II), Chapter III, “Tools to Support Decision Making in Operations”, aims to provide the necessary tools to support decision-making in two main categories: quantitative and qualitative techniques. Quantitative techniques include decision trees, linear programming, transportation modelling, queuing models, learning curves, simulations, and sales forecasting. On the other hand, qualitative techniques include concepts such as judgment based on experience, customer surveys, and the Delphi method. By understanding these techniques, readers will be able to delve into key concepts in the following chapters in order to properly plan resources to respond to anticipated demand while avoiding cost overruns and waste and aligning with the company’s production capacity. Chapter IV, “Aggregate Planning,” addresses medium-term production planning, which typically spans between 6 and 18 months. Its main objective is to meet demand, which requires determining the production quantity, inventory levels, and the amount of work or labour force needed by the company, whether in-house or outsourced. To achieve this, it is necessary to develop an Aggregate Production Plan, which is essential for an efficient production. As determining the inventory level is one of the key factors in Aggregate Planning, this manual devotes two chapters to inventory management: Chapter V, “Inventory Management: Independent Demand” and Chapter VI, “Inventory Management: Dependant Demand”. In both chapters, inventory management and being able to determine the optimal quantity of supplies that should be ordered are critical factors for the company’s costs and productivity. Therefore, calculating the optimal order quantity is the central focus of both chapters. The decision to divide inventory management into two chapters is mainly due to the methods used to determine the optimal order quantities, which differ for materials with dependent and independent demand. For the latter case, classic or traditional methods (Chapter V) are not valid (initial assumptions change), and more complex systems, such as MRP (Material Requirements Planning), studied in Chapter VI of this manual, are required. In addition, inventory management has become a critical factor for a company’s competitiveness in today’s globalized world. The emergence of philosophies or approaches that practically eliminate inventory, such as the Just-In-Time (JIT) or Lean Manufacturing systems, cannot be overlooked, so they have their space in Chapter VI. Chapter VII, “Operational Scheduling,” constitutes the final link in operations management. Operational scheduling or short-term planning translates medium to long-term plans into short-term decisions aimed at allocating human resources, machines, and materials in the workplace to plan the most optimal work sequence possible. In short, it translates the Master Production Schedule (Chapter IV) and MRP (Chapter VI) into work sequences and specific assignments of people, materials, and machines to the work centres. Usually, assignments are made on a weekly, daily, and even hourly basis. The last chapter (Chapter VIII), “Quality in the Age of Planned Obsolescence”, tackles the concept of quality from the perspective of operations management and how it has evolved towards process improvement theories while addressing the phenomenon of planned obsolescence, waste generation, and the ethical commitment of operations management to preserve the environment. 2. Each chapter is structured as follows: · The title that identifies it. · A descriptive content section of its main sections. · The educational goals to be achieved after studying it, · Keywords. · An outline that orderly structures the content. · A summary that presents the most important contents and ideas of the chapter The text itself is complemented by graphics, examples, diagrams, and practical situations that occur in our business reality and highlight the application of theoretical concepts. · Glossary of terms · A series of self-assessment questionnaires for every chapter that aims to evaluate the reader’s degree of understanding of its contents (in the online portion of the manual). · Recommended readings (in the online portion of the manual) to reinforce the contents learned through articles, manuals or a combination of both that will allow the reader to establish their learning of all the key issues. Some chapters are also reinforced with videos found on the Internet that contain practical application cases of the studied contents. As can be seen, this book concludes with an extensive bibliography made up of manuals related to Operations Management. Finally, it is our wish that the reader enjoys the manual and that it opens the doors to new and interesting opportunities for them. Dr. Mª Teresa Nogueras Lozano Dr. Eva Ballesté-Morillas

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Author :
Publisher : Bib. Orton IICA / CATIE
ISBN 13 :
Total Pages : 552 pages
Book Rating : 4./5 ( download)

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Book Synopsis by :

Download or read book written by and published by Bib. Orton IICA / CATIE. This book was released on with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt:

FUNSAR Spanish: Fundamentos de Búsqueda y Rescate, Segunda Edición

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Publisher : Jones & Bartlett Learning
ISBN 13 : 128421205X
Total Pages : 473 pages
Book Rating : 4.2/5 (842 download)

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Book Synopsis FUNSAR Spanish: Fundamentos de Búsqueda y Rescate, Segunda Edición by :

Download or read book FUNSAR Spanish: Fundamentos de Búsqueda y Rescate, Segunda Edición written by and published by Jones & Bartlett Learning. This book was released on 2019-06-26 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: FUNCIONES DINÁMICAS• Sugerencias de búsqueda y rescate• Los consejos de seguridad alertan al personal de SAR sobre los riesgos esperados y los potenciales imprevistos• Los recursos listados proporcionan sugerencias para profundizar en el estudio de los temas de cada capítulo• Las fotografías e ilustraciones a todo color apoyan y ayudan a aclarar el textoONTENIDO INTEGRALFUNCONTENIDO INTEGRAL• Lineamientos para asegurar que el personal de búsqueda y rescate (SAR) esté preparado física y mentalmente para la búsqueda y rescate• Consideraciones legales y éticas importantes para la búsqueda y rescate• Una extensa variedad de equipo de SAR, ropa y tecnología y cuando debe usarse cada uno• Métodos de supervivencia e improvisación en diversos ambientes• Métodos de seguimiento y herramientas de navegaciónFundamentos de Búsqueda y Rescate (FUNSAR), Segunda edición constituye un recurso integral para el personal nuevo y experimentado de búsqueda y rescate (SAR, por sus siglas en inglés). Proporcionando una visión general de los aspectos y procedimientos de búsqueda y rescate, FUNSAR enseña las técnicas esenciales empleadas de manera satisfactoria por casi todo el personal de búsqueda y rescate. FUNSAR ofrece un enfoque profundo y práctico para la búsqueda y rescate y es recomendado para todos los respondientes de emergencia.La Segunda edición ha sido actualizada en su totalidad para satisfacer las necesidades actuales del personal de búsqueda y rescate, destacando el equipo y la tecnología más recientes y enfocándose en las técnicas de búsqueda y rescate probadas y eficaces. Cubre todas las áreas de búsqueda y rescate, desde elegir la mejor ropa y calzado considerando el medio ambiente, hasta empacar ligero e improvisar, el seguimiento y la localización de sujetos. Ideal para profesionales remunerados y para voluntarios, este recurso esencial combina las características dinámicas con el contenido más reciente y completo.

FUNSAR Spanish: Fundamentos de Búsqueda y Rescate, Segunda Edición

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Publisher : Jones & Bartlett Learning
ISBN 13 : 1284215253
Total Pages : 473 pages
Book Rating : 4.2/5 (842 download)

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Book Synopsis FUNSAR Spanish: Fundamentos de Búsqueda y Rescate, Segunda Edición by : National Association for Search and Rescue (NASAR)

Download or read book FUNSAR Spanish: Fundamentos de Búsqueda y Rescate, Segunda Edición written by National Association for Search and Rescue (NASAR) and published by Jones & Bartlett Learning. This book was released on 2019-06-26 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: FUNCIONES DINÁMICAS• Sugerencias de búsqueda y rescate• Los consejos de seguridad alertan al personal de SAR sobre los riesgos esperados y los potenciales imprevistos• Los recursos listados proporcionan sugerencias para profundizar en el estudio de los temas de cada capítulo• Las fotografías e ilustraciones a todo color apoyan y ayudan a aclarar el textoONTENIDO INTEGRALFUNCONTENIDO INTEGRAL• Lineamientos para asegurar que el personal de búsqueda y rescate (SAR) esté preparado física y mentalmente para la búsqueda y rescate• Consideraciones legales y éticas importantes para la búsqueda y rescate• Una extensa variedad de equipo de SAR, ropa y tecnología y cuando debe usarse cada uno• Métodos de supervivencia e improvisación en diversos ambientes• Métodos de seguimiento y herramientas de navegaciónFundamentos de Búsqueda y Rescate (FUNSAR), Segunda edición constituye un recurso integral para el personal nuevo y experimentado de búsqueda y rescate (SAR, por sus siglas en inglés). Proporcionando una visión general de los aspectos y procedimientos de búsqueda y rescate, FUNSAR enseña las técnicas esenciales empleadas de manera satisfactoria por casi todo el personal de búsqueda y rescate. FUNSAR ofrece un enfoque profundo y práctico para la búsqueda y rescate y es recomendado para todos los respondientes de emergencia.La Segunda edición ha sido actualizada en su totalidad para satisfacer las necesidades actuales del personal de búsqueda y rescate, destacando el equipo y la tecnología más recientes y enfocándose en las técnicas de búsqueda y rescate probadas y eficaces. Cubre todas las áreas de búsqueda y rescate, desde elegir la mejor ropa y calzado considerando el medio ambiente, hasta empacar ligero e improvisar, el seguimiento y la localización de sujetos. Ideal para profesionales remunerados y para voluntarios, este recurso esencial combina las características dinámicas con el contenido más reciente y completo.

Database Processing

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Publisher : Pearson Educación
ISBN 13 : 9789702603252
Total Pages : 696 pages
Book Rating : 4.6/5 (32 download)

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Book Synopsis Database Processing by : David M. Kroenke

Download or read book Database Processing written by David M. Kroenke and published by Pearson Educación. This book was released on 2002 with total page 696 pages. Available in PDF, EPUB and Kindle. Book excerpt: for SATB, handbells, chimes, two trumpets, two trombones, and organ This sacred piece is suitable for holiday concerts or easter services. It begins with a brass fanfare with handbells and chimes and is answered by a choir of alleluias.

Business

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Publisher : Pearson Educación
ISBN 13 : 9789702605973
Total Pages : 722 pages
Book Rating : 4.6/5 (59 download)

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Book Synopsis Business by : Ricky W. Griffin

Download or read book Business written by Ricky W. Griffin and published by Pearson Educación. This book was released on 2004 with total page 722 pages. Available in PDF, EPUB and Kindle. Book excerpt: For Introduction to Business courses. This best-selling text by Ricky Griffin and Ronald Ebert provides students with a comprehensive overview of all the important functions of business. Each edition has introduced cutting-edge firsts while ensuring the underlying principles that guided its creation, Doing the Basics Best, were retained. The seventh edition focuses on three simple rules- Learn, Evaluate, Apply. - NEW- Chapter 2: Understanding the Environments of Business - This new chapter puts business operations in contemporary context, explaining the idea of organizational boundaries and describing the ways in which elements from multiple environments cross those boundaries and shape organizational activities. This chapter sets the stage as an introduction to some of the most important topics covered in the rest of the book, for example: - The Economics Environment includes the role of aggregate output, standard of living, real growth rate; GDP per capita; real GDP; purchasing power parity; and the Consumer Price Index. - The Technology Environment includes special attention to new tools for competitiveness in both goods and services and business process technologies, plus e

New Perspectives on Applied Industrial Tools and Techniques

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Publisher : Springer
ISBN 13 : 331956871X
Total Pages : 530 pages
Book Rating : 4.3/5 (195 download)

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Book Synopsis New Perspectives on Applied Industrial Tools and Techniques by : Jorge Luis García-Alcaraz

Download or read book New Perspectives on Applied Industrial Tools and Techniques written by Jorge Luis García-Alcaraz and published by Springer. This book was released on 2017-06-15 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book disseminates the current trends among innovative and high-quality research regarding the implementation of conceptual frameworks, strategies, techniques, methodologies, informatics platforms and models for developing advanced industrial tools and techniques and their application in different fields. It presents a collection of theoretical, real-world and original research works in the field of applied industrial tools and techniques. The text goes beyond the state-of-the-art in the field of industrial and software engineering, listing successful applications and use cases of studies of new approaches, applications, methods, techniques for developing advanced industrial tools, methodologies and techniques and their application in different fields. The topics covered in this book are of interest to academics, researchers, students, stakeholders and consultants.

Supply Chain Management Strategies and Methodologies

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Publisher : Springer Nature
ISBN 13 : 3031320328
Total Pages : 503 pages
Book Rating : 4.0/5 (313 download)

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Book Synopsis Supply Chain Management Strategies and Methodologies by : Jorge Luis García Alcaraz

Download or read book Supply Chain Management Strategies and Methodologies written by Jorge Luis García Alcaraz and published by Springer Nature. This book was released on 2023-06-02 with total page 503 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book showcases the successful practices of manufacturing companies in Latin America, highlighting the strategies and technologies they have implemented to produce high-quality products and remain competitive in the market. Divided into three parts, the book covers various aspects of the manufacturing process. Part I presents methodologies and strategies for demand forecasting and raw material procurement, providing insights into how companies are meeting their production needs and managing costs. Part II focuses on methodologies and strategies applied in the production process, exploring the various techniques and practices that companies are utilizing to optimize their manufacturing operations. Finally, Part III lists methodologies and strategies applied to product distribution, demonstrating how companies are delivering their products to market efficiently and effectively. Overall, this book provides a comprehensive overview of the best practices being employed by successful manufacturing companies in Latin America, offering valuable insights for businesses looking to improve their manufacturing processes and remain competitive in today's market.

Entrepreneurship and Intrapreneurship in Social, Sustainable, and Economic Development

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Publisher : MDPI
ISBN 13 : 3039437593
Total Pages : 304 pages
Book Rating : 4.0/5 (394 download)

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Book Synopsis Entrepreneurship and Intrapreneurship in Social, Sustainable, and Economic Development by : Sebastian Aparicio

Download or read book Entrepreneurship and Intrapreneurship in Social, Sustainable, and Economic Development written by Sebastian Aparicio and published by MDPI. This book was released on 2021-01-25 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneurship and intrapreneurship have become a vehicle that offers solutions for social, environmental, and economic problems. Even though the level of entrepreneurial activity and its diversity have been motivated through public policies, social support has also played an important role in encouraging people to think of entrepreneurship as a desirable career choice. This book brings together analyses of those elements required for entrepreneurial and intrapreneurial intention and action, which ultimately become important leverages of development. Chapters highlight the importance of rural, urban, university, organizational, and family environments for a bunch of intentions and behaviors such as green, sport, social, corporate, innovative, traditional, and gender entrepreneurship. This entrepreneurial diversity is translated into higher development through the empowerment of women, environmental consciousness, and efficient production. Policymakers, scholars, and practitioners can find different examples and cases useful for decision-making, learning, and practice in this book.

Managing in Uncertainty: Theory and Practice

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Publisher : Springer Science & Business Media
ISBN 13 : 147572845X
Total Pages : 520 pages
Book Rating : 4.4/5 (757 download)

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Book Synopsis Managing in Uncertainty: Theory and Practice by : Constantin Zopounidis

Download or read book Managing in Uncertainty: Theory and Practice written by Constantin Zopounidis and published by Springer Science & Business Media. This book was released on 2013-04-17 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a new point of view on the subject of the management of uncertainty. It covers a wide variety of both theoretical and practical issues involving the analysis and management of uncertainty in the fields of finance, management and marketing. Audience: Researchers and professionals from operations research, management science and economics.

Human Resource Management

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Publisher : Pearson Educación
ISBN 13 : 9789702606413
Total Pages : 568 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis Human Resource Management by : R. Wayne Mondy

Download or read book Human Resource Management written by R. Wayne Mondy and published by Pearson Educación. This book was released on 2005 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: A balance of practical and applied material which also underpins the crucial theoretical concepts that are being applied in today's human resources. For undergraduate/graduate courses in Human Resource Management.

Management Engineering in Emerging Economies

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Publisher : Springer Nature
ISBN 13 : 3031544854
Total Pages : 458 pages
Book Rating : 4.0/5 (315 download)

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Book Synopsis Management Engineering in Emerging Economies by : Guillermo Cortés-Robles

Download or read book Management Engineering in Emerging Economies written by Guillermo Cortés-Robles and published by Springer Nature. This book was released on with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt:

EMT Spanish: Atención Prehospitalaria Basica, Undécima edición

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Author :
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284194051
Total Pages : 1615 pages
Book Rating : 4.2/5 (841 download)

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Book Synopsis EMT Spanish: Atención Prehospitalaria Basica, Undécima edición by : AAOS,

Download or read book EMT Spanish: Atención Prehospitalaria Basica, Undécima edición written by AAOS, and published by Jones & Bartlett Learning. This book was released on 2019-01-15 with total page 1615 pages. Available in PDF, EPUB and Kindle. Book excerpt: En 1971, la Academia Americana de Cirujanos Ortopedistas (AAOS) publicó la primera edición de Los Cuidados de Emergencia y Transporte de Enfermos y Heridos y sentó las bases para el entrenamiento de los SEM. Hoy en día, vemos cómo la undécima edición transforma la educación en los SEM llevándola a todo el mundo y ayudando a un desarrollo superior de los proveedores del SEM alrededor del planeta. Con base en los Estándares Nacionales de Educación de los SEM de Estados Unidos de América de y las guías 2015 de RCP/CCE del 2015, la undécima edición ofrece una cobertura completa de cada declaración de competencia con claridad y precisión en un formato conciso que asegura la comprensión del alumno y fomenta el pensamiento critico. Presenta un nuevo material cognitivo y didáctico, junto con nuevas destrezas y características para crear una solución de formación completa e innovadora para proveedores prehospitalarios. Hoy, el paquete de recursos educativos en SEM de la AAOS, desde primeros auxilios y RCP hasta el transporte de cuidados críticos, es el estándar de oro en materiales de capacitación, ofreciendo contenido excepcional y recursos de instrucción que satisfacen las diversas necesidades de los estudiantes y educadores de hoy en día. Contenido medico actualizado de ultima generación La undécima edición se alinea con los estándares médicos actuales — desde PHTLS hasta ILCOR — e incorpora conceptos médicos basados en evidencia para garantizar que los estudiantes e instructores tengan una interpretación precisa y profunda de la ciencia médica y su aplicación en la medicina prehospitalaria de hoy en día. Aplicación al Mundo Real del SEM A través de la evolución de estudios de caso de pacientes en cada capítulo, la undécima edición proporciona a los estudiantes el contexto de mundo real para aplicar los conocimientos adquiridos en cada capitulo clarificando cómo la información se utiliza para la atención de los pacientes en el campo e impulsa a los estudiantes a participar en el pensamiento crítico y la discusión. Una Fundación de por Vida La undécima edición parte de la premisa de que los estudiantes necesitan una base de fundamentos solidos y posteriormente refuerzo apropiado. La undécima edición proporciona a los estudiantes una comprensión amplia de la terminología médica, anatomía, fisiología y fisiopatología. Los conceptos son examinados brevemente y son relacionados con los capítulos posteriores, fortaleciendo los conocimientos fundamentales y ofreciendo un contexto cuando se estudian las emergencias específicas.

Information Bulletin

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Publisher :
ISBN 13 :
Total Pages : 774 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Information Bulletin by : University of Puerto Rico (Río Piedras Campus). College of Agriculture and Mechanic Arts. Research Department

Download or read book Information Bulletin written by University of Puerto Rico (Río Piedras Campus). College of Agriculture and Mechanic Arts. Research Department and published by . This book was released on 1970 with total page 774 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Quality Management

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Publisher : Pearson Educación
ISBN 13 : 9789702608134
Total Pages : 436 pages
Book Rating : 4.6/5 (81 download)

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Book Synopsis Quality Management by : Donna C. S. Summers

Download or read book Quality Management written by Donna C. S. Summers and published by Pearson Educación. This book was released on 2005 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.