Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Download Practices Of Relationship Management In Organized Helping Introduction full books in PDF, epub, and Kindle. Read online Practices Of Relationship Management In Organized Helping Introduction ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author : Eva-Maria Graf
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (14 download)
Download or read book Practices of Relationship Management in Organized Helping. Introduction written by Eva-Maria Graf and published by . This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Claudio Scarvaglieri
Publisher : John Benjamins Publishing Company
ISBN 13 : 9027257558
Total Pages : 339 pages
Book Rating : 4.0/5 (272 download)
Download or read book Relationships in Organized Helping written by Claudio Scarvaglieri and published by John Benjamins Publishing Company. This book was released on 2022-09-15 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume offers up-to-date research on the interactive building and managing of relationships in organized helping. Its contributions address this core of helping in psychotherapy, coaching, doctor-patient interaction, and digital helping interaction and document and analyze essential communicative practices of relationship management. A summarizing contribution identifies common dimensions of relationship management across the different helping contexts and thereby provides a framework for understanding and researching how interactive practices and helping relationships are interconnected. The volume brings together researchers and practitioners and merges academic approaches to studying relationships with practical knowledge about verbal helping in these settings. The book is intended for scholars in the field of organized helping as well as for students and researchers of communication and discourse / conversation analysis in professional and organized contexts. It is also addressed to practitioners interested in learning more about the micro- and meso-management of their working relationships.
Author : Claudio Scarvaglieri
Publisher :
ISBN 13 : 9789027211453
Total Pages : 334 pages
Book Rating : 4.2/5 (114 download)
Download or read book Relationships in Organized Helping written by Claudio Scarvaglieri and published by . This book was released on 2022-10-15 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume offers up-to-date research on the interactive building and managing of relationships in organized helping. Its contributions address this core of helping in psychotherapy, coaching, doctor-patient interaction, and digital helping interaction and document and analyze essential communicative practices of relationship management. A summarizing contribution identifies common dimensions of relationship management across the different helping contexts and thereby provides a framework for understanding and researching how interactive practices and helping relationships are interconnected. The volume brings together researchers and practitioners and merges academic approaches to studying relationships with practical knowledge about verbal helping in these settings. The book is intended for scholars in the field of organized helping as well as for students and researchers of communication and discourse / conversation analysis in professional and organized contexts. It is also addressed to practitioners interested in learning more about the micro- and meso-management of their working relationships.
Author : Francis Buttle
Publisher : Routledge
ISBN 13 : 1856175227
Total Pages : 495 pages
Book Rating : 4.8/5 (561 download)
Download or read book Customer Relationship Management written by Francis Buttle and published by Routledge. This book was released on 2009 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.
Author : John A. Ledingham
Publisher : Routledge
ISBN 13 : 1135676151
Total Pages : 274 pages
Book Rating : 4.1/5 (356 download)
Download or read book Public Relations As Relationship Management written by John A. Ledingham and published by Routledge. This book was released on 2000 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The emergence of relationship management as a paradigm for public relations scholarship and practice requires a close examination of just what is achieved by public relations--its definition, function and value, and the benefits it generates. Initiated by the editors' interest in cross-disciplinary exploration, this volume evolved to its current form as a result of the need for a framework for understanding public relations and the potential impact of organization-public relationships on the study, practice, and teaching of public relations. Ledingham and Bruning include contributions that present state-of-the-art research in relationship management, applications of the relational perspective to various components of public relations, and the implications of the approach to influence further research and practice. The discussion conducted here is certain to influence and promote future theory and practice on the concept of relationship management.
Author : Eyun-Jung Ki
Publisher : Routledge
ISBN 13 : 1317516338
Total Pages : 410 pages
Book Rating : 4.3/5 (175 download)
Download or read book Public Relations As Relationship Management written by Eyun-Jung Ki and published by Routledge. This book was released on 2015-04-24 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: The emergence of relationship management as a paradigm for public relations scholarship and practice necessitates an examination of precisely what public relations achieves -- its definition, function and value, and the benefits it generates. Promoting the view that public relations provides value to organizations, publics, and societies through relationships, Public Relations as Relationship Management takes a in-depth look at organization-public relationships and explores the strategies that can be employed to cultivate and maintain them. Expanding on the work published in the first edition, this thoroughly up-to-date volume covers such specialized areas of public relations as non-profit organizations, shareholder relations, lobbying, employee relations, and risk management. It expands the reader’s ability to understand, conceptualize, theorize, and measure public relations through the presentation of state-of-the-art research and examples of the use of the relationship paradigm. Developed for scholars, researchers, and advanced students in public relations, Public Relations as Relationship Management provides a contemporary perspective on the role of relationships in public relations, and encourages further research and study.
Author : V. Kumar
Publisher : Springer
ISBN 13 : 3662553813
Total Pages : 422 pages
Book Rating : 4.6/5 (625 download)
Download or read book Customer Relationship Management written by V. Kumar and published by Springer. This book was released on 2018-05-15 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer relationships. Throughout, the book stresses a clear understanding of economic customer value as the guiding concept for marketing decisions. Exhaustive case studies, mini cases and real-world illustrations under the title “CRM at Work” all ensure that the material is both highly accessible and applicable, and help to address key managerial issues, stimulate thinking, and encourage problem solving. The book is a comprehensive and up-to-date learning companion for advanced undergraduate students, master's degree students, and executives who want a detailed and conceptually sound insight into the field of CRM. The new edition provides an updated perspective on the latest research results and incorporates the impact of the digital transformation on the CRM domain.
Author : V. Kumar
Publisher : John Wiley & Sons
ISBN 13 : 1118349199
Total Pages : 227 pages
Book Rating : 4.1/5 (183 download)
Download or read book Statistical Methods in Customer Relationship Management written by V. Kumar and published by John Wiley & Sons. This book was released on 2012-07-26 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management. To understand and explore the functioning of CRM models, this book traces the management strategies throughout a customer’s tenure with a firm. Furthermore, the book explores in detail CRM models for customer acquisition, customer retention, customer acquisition and retention, customer churn, and customer win back. Statistical Methods in Customer Relationship Management: Provides an overview of a CRM system, introducing key concepts and metrics needed to understand and implement these models. Focuses on five CRM models: customer acquisition, customer retention, customer churn, and customer win back with supporting case studies. Explores each model in detail, from investigating the need for CRM models to looking at the future of the models. Presents models and concepts that span across the introductory, advanced, and specialist levels. Academics and practitioners involved in the area of CRM as well as instructors of applied statistics and quantitative marketing courses will benefit from this book.
Author : Gerard Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781977886828
Total Pages : 126 pages
Book Rating : 4.8/5 (868 download)
Download or read book Supplier and Partner Relationship Management written by Gerard Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-10-03 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are your results for key measures or indicators of the accomplishment of your Supplier and Partner Relationship Management strategy and action plans, including building and strengthening core competencies? How do you determine the key elements that affect Supplier and Partner Relationship Management workforce satisfaction? how are these elements determined for different workforce groups and segments? Whats the best design framework for Supplier and Partner Relationship Management organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant? In what way can we redefine the criteria of choice in our category in our favor, as Method introduced style and design to cleaning and Virgin America returned glamor to flying? Does Supplier and Partner Relationship Management create potential expectations in other areas that need to be recognized and considered? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Supplier and Partner Relationship Management assessment. All the tools you need to an in-depth Supplier and Partner Relationship Management Self-Assessment. Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Supplier and Partner Relationship Management improvements can be made. In using the questions you will be better able to: - diagnose Supplier and Partner Relationship Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Supplier and Partner Relationship Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Supplier and Partner Relationship Management Scorecard, you will develop a clear picture of which Supplier and Partner Relationship Management areas need attention. Included with your purchase of the book is the Supplier and Partner Relationship Management Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.
Author : Roger J. Baran
Publisher : Taylor & Francis
ISBN 13 : 1317419332
Total Pages : 457 pages
Book Rating : 4.3/5 (174 download)
Download or read book Customer Relationship Management written by Roger J. Baran and published by Taylor & Francis. This book was released on 2016-12-08 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.
Author : Don Peppers
Publisher : John Wiley & Sons
ISBN 13 : 1119815347
Total Pages : 517 pages
Book Rating : 4.1/5 (198 download)
Download or read book Managing Customer Experience and Relationships written by Don Peppers and published by John Wiley & Sons. This book was released on 2022-04-19 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world's leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to "treat different customers differently." This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655917700
Total Pages : 310 pages
Book Rating : 4.9/5 (177 download)
Download or read book Internal Relationship Management A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-10 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Internal Relationship Management, how do you gain traction? What are the current costs of the Internal Relationship Management process? How do you gather the stories? How do you control the overall costs of your work processes? How will you know that the Internal Relationship Management project has been successful? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Internal Relationship Management investments work better. This Internal Relationship Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Internal Relationship Management Self-Assessment. Featuring 948 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Internal Relationship Management improvements can be made. In using the questions you will be better able to: - diagnose Internal Relationship Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Internal Relationship Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Internal Relationship Management Scorecard, you will develop a clear picture of which Internal Relationship Management areas need attention. Your purchase includes access details to the Internal Relationship Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Internal Relationship Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Business Relationship Management Institute
Publisher : Van Haren
ISBN 13 : 9401805326
Total Pages : 137 pages
Book Rating : 4.4/5 (18 download)
Download or read book The BRMP® Guide to the BRM Body of Knowledge written by Business Relationship Management Institute and published by Van Haren. This book was released on 1970-01-01 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The BRMP® Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP®) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP® course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP®?Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider s services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication.
Author : Jerry Fjermestad
Publisher : M.E. Sharpe
ISBN 13 : 9780765613271
Total Pages : 236 pages
Book Rating : 4.6/5 (132 download)
Download or read book Electronic Customer Relationship Management written by Jerry Fjermestad and published by M.E. Sharpe. This book was released on with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : O'Brien, Emma
Publisher : IGI Global
ISBN 13 : 1615208305
Total Pages : 308 pages
Book Rating : 4.6/5 (152 download)
Download or read book Knowledge Management for Process, Organizational and Marketing Innovation: Tools and Methods written by O'Brien, Emma and published by IGI Global. This book was released on 2010-09-30 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book outlines different tools and technologies that can be applied depending on the type of innovation an organization desires, providing concrete advice on the different types of innovation, situations in which innovation may be useful and the role of knowledge and different tools and technologies to support it"--Provided by publisher.
Author : John Williams
Publisher : Routledge
ISBN 13 : 1136420134
Total Pages : 387 pages
Book Rating : 4.1/5 (364 download)
Download or read book CIM Coursebook 07/08 Marketing Management in Practice written by John Williams and published by Routledge. This book was released on 2012-05-23 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: BH CIM Coursebooks are crammed with a range of learning objective questions, activities, definitions and summaries to support and test your understanding of the theory. The 07/08 editions contains new case studies which help keep the student up to date with changes in Marketing strategies. Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students which can be accessed at any time.
Author : Dr. Joseph Parackal
Publisher : Educreation Publishing
ISBN 13 :
Total Pages : 209 pages
Book Rating : 4./5 ( download)
Download or read book PR AS PERSONS IN RELATION written by Dr. Joseph Parackal and published by Educreation Publishing. This book was released on 2016-12-05 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many scholars and practitioners opine that public relations are all about building and maintaining an organization's relationship with its public. As human relationships depend on personal interactions, so, it naturally necessitates ethical as well as anthropological aspects. In fact, a vast majority of the scholars have already portrayed the ethical responsibility of the organization and the practitioner while dealing with various people. But a few of them have pointed out that public relation is needed to view anthropological perspectives, which, in turn, will be significant and virtuous for human beings. Accordingly, practical functional approach is the foremost requirement to overcome in dealing with the public relationships. Therefore, while exploring the public relations literature, we have tried to integrate these three aspects (relational, ethical and anthropological) and propose a reasonable ethical framework for the professional practice of public relations based on the dignity of the person.
