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Philip Crosbys Reflections On Quality
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Book Synopsis Philip Crosby's Reflections on Quality by : Philip B. Crosby
Download or read book Philip Crosby's Reflections on Quality written by Philip B. Crosby and published by McGraw-Hill Companies. This book was released on 1995 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Acclaimed quality guru Philip Crosby has reached millions of managers through his bestselling books and his renowned Quality College. Reflections on Quality is perfect for managers or anyone interested in the world of work. The only book of bite-sized meditations with quality as its central theme, it is an invaluable gift that managers will want to give themselves.
Book Synopsis Quality and Me by : Philip B. Crosby
Download or read book Quality and Me written by Philip B. Crosby and published by Jossey-Bass. This book was released on 1999-03-26 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hailed by Time magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this autobiography, the person most responsible for the quality revolution in American business shares the ideas and insights he's gathered over the course of an eventful, forty-year career. A talented storyteller, Crosby recounts his years as vice president of ITT, his working relationship with the legAndary Harold Geneen, and the launch--and re-launch--of his own consulting practice. Quality and Me is an intimate, informative portrait of the man who changed the way quality management is practiced today.
Book Synopsis Quality is Free by : Philip B. Crosby
Download or read book Quality is Free written by Philip B. Crosby and published by Signet Book. This book was released on 1980 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"--
Book Synopsis The Absolutes of Leadership by : Philip B. Crosby
Download or read book The Absolutes of Leadership written by Philip B. Crosby and published by Jossey-Bass. This book was released on 1996 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to quality management expert Philip B. Crosby, "Leadership is learnable", and can be developed for any field--in business, government, education, even Little League. "Of all the gurus, no one has capitalized more on the swelling interest in quality than Philip Crosby . . . Crosby's client list reads like a Who's Who of corporate America".--"BusinessWeek".
Download or read book Going My Way written by Ruth Prigozy and published by University Rochester Press. This book was released on 2007 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: A study of the singer/actor's art and of his centrality to the history of twentieth-century music, film, and the entertainment industry. It uses a range of perspectives to explore Crosby's achievements. It also includes tributes and reminiscences and explores his accomplishments as an actor, businessman, and radio and television performer.
Book Synopsis Improving Quality and Performance in Your Non-profit Organization by : Gary M. Grobman
Download or read book Improving Quality and Performance in Your Non-profit Organization written by Gary M. Grobman and published by . This book was released on 1999 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing non-profit organisations in the 21st century has become more challenging and sophisticated than ever before. This book is the first place to turn for an introduction to innovative, creative, and effective management techniques developed to totally transform your non-profit organisation, reap the benefits of the quality movement that is revolutionising commercial and non-profit organisations, and make your own organisation more competitive. Learn how you can: respond to uncertainty and organisational turbulence; reduce mistakes and infuse your staff with a quality ethic; rebuild your work processes from the ground up; find and implement 'best practices' of comparable organisations.
Book Synopsis Total Quality Management in Education by : Edward Sallis
Download or read book Total Quality Management in Education written by Edward Sallis and published by Psychology Press. This book was released on 2002 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school.
Book Synopsis Vision, Values, and Courage by : Neil Snyder
Download or read book Vision, Values, and Courage written by Neil Snyder and published by Simon and Schuster. This book was released on 2010-06-15 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, quality is the battleground on which global competition takes place, yet without effective leadership no quality program can succeed. This penetrating book exposes the problems that arise when leadership in business fails to do its job, and offers powerful, inspirational examples of firms that have confronted this problem and prevailed through leadership that aims at producing quality results. By highlighting the practices of such noted leaders as Walt Disney and Michael Eisner at Walt Disney, Ray Kroc at McDonald's, Sam Walton at Wal-Mart, David Kearns at Xerox, and Robert Galvin at Motorola, the authors reveal how each of these legendary leaders possessed three crucial leadership characteristics -- vision, strong values and beliefs, and the active courage to make their visions a reality. These characteristics, they show, make the difference between superior performance and "business as usual." With eloquent case studies, the authors demonstrate that unusually successful business leaders show the way for their employees by nurturing cultures that encourage and reward quality performance and by exhibiting personal characteristics that inspire excellence. A leader dedicated to a single vision, the authors show, inspires personal commitment to a common purpose. Walt Disney had a vision of a company that would never stop creating, innovating, and growing. Values and beliefs serve as the basis for direction and action in a business. Superior leaders, the authors argue, are expert in the promotion of values -- such as Ray Kroc's obsession with high-quality, inexpensive food in a clean environment. The courage to make things happen is exhibited most dramatically by Sam Walton's perseverance in mass market retailing. The payoffs for these superior leaders included the loyalty and commitment of their employees, quality, and profits. The authors' approach to leadership for quality management -- with its focus on vision, values, and courage -- emphatically demonstrates what leaders must do to consistently produce quality results if they want their organizations to prosper and grow.
Book Synopsis Quality Without Tears: The Art of Hassle-Free Management by : Philip B. Crosby
Download or read book Quality Without Tears: The Art of Hassle-Free Management written by Philip B. Crosby and published by McGraw Hill Professional. This book was released on 1995-05-22 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.
Book Synopsis Unleashing Excellence by : Dennis Snow
Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Book Synopsis The Specter of the Absurd by : Donald A. Crosby
Download or read book The Specter of the Absurd written by Donald A. Crosby and published by State University of New York Press. This book was released on 2016-03-22 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is our century's most comprehensive and wise treatment of nihilism in all of its guises, comparing favorably with Rosen, Cavell, and indeed with Spengler. Crosby argues that our culture is genuinely haunted by nihilism expressing itself in the fideism of fundamentalism as well as in the debilitating alienation from all orientation. This results from a one-sided development of Western culture. Unlike most writers on this topic, Crosby acknowledges many sources colluding to frame the culture of nihilism, including "the death of God," the objectification of nature, the meaninglessness of suffering in a mechanical universe, the ephemerality of time in a world where value does not accumulate, the arbitrariness of historicized reason, the reduction of value to will, and the alienation of the Cartesian ego. These sources are reviewed in the first two parts of the book with the result that the phenomenon of nihilism becomes understandable. In its third and fourth parts, Crosby provides a critical analysis of the religious and philosophical forces leading to nihilism by discussing authors from the early modern period through Dostoyevsky, Sartre, Russell, and Derrida. He shows that these forces are skewed and impoverished and should not be allowed to determine our situation. The comprehensive attention to detail and the multi-perspectival interpretation demonstrates as well as asserts the richness of the culture that puts nihilism in its place. Part Five, finally, rephrases the criticism of the sources of nihilism in positive ways. Part Four in particular is a tour de force of philosophical argument. Its richness of nuance, plurality of views examined, and adroitness of critical interpretation provide cumulatively a powerful, non-nihilistic reading of the philosophic tradition. The force of the argument derives from its comprehensive, cumulative character. Crosby distinguishes and relates five areas of nihilism: political, moral, epistemological, cosmic, and existential. Throughout the book, he illustrates and examines these as they are expressed in literature and art, in daily life and practical affairs, and in philosophy. The book is richly erudite in its marshalling of consciousness from so many domains.
Download or read book The Lean Dentist written by Sami Bahri and published by Lean Enterprise Institute. This book was released on 2009-05 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Principles of Total Quality by : Vincent K. Omachonu
Download or read book Principles of Total Quality written by Vincent K. Omachonu and published by CRC Press. This book was released on 2004-05-27 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr
Book Synopsis Stand and Be Counted by : David Crosby
Download or read book Stand and Be Counted written by David Crosby and published by HarperOne. This book was released on 2000-02-02 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: "NOBODY KIDS THEMSELVES INTO BELIEVING THAT THEY CAN SOLVE THE WORLD'S PROBLEMS. WE'RE JUST TRYING TO MAKE A DIFFERENCE, TO CHANGE THINGS FOR THE BETTER WHEREVER WE CAN. AND IF IT TAKES A LONG PUSH, THEN WE'RE IN IT FOR THE LONG HAUL. A LOT OF TIMES THIS ISN'T ABOUT THE GENIUS OF THE MOMENT. IT'S ABOUT PERSISTENCE. IT'S ABOUT BEING IN THERE AND STAYING IN THERE." Since the early sixties, musicians have put themselves on the line for the causes they believed in, raising public awareness about important issues through songs, rallies, and benefit events. For more than thirty years, musician David Crosby has been one of rock 'n' roll's most outspoken voices for social change. in Stand and Be Counted, he and coauthor David Bender recount the stories of the artists who made a difference and the passionate convictions that moved them. Crosby's personal participation and his friendships with many of the artists involved give readers a behind-the-scenes look at events from the civil rights marches and antiwar moratoriums of the sixties, to the antinuclear events of the seventies, to Live Aid and the Amnesty International events of the eighties--right up to the Tibetan Freedom concerts of today. This compelling story includes new interviews with such diverse artists as Harry Belafonte, Whoopi Goldberg, Adam Yauch, Phil Collins, Robin Williams, Eddie Vedder, Joan Baez, and Jimmy Buffett. Poignant and inspirational, Stand and Be Counted is an unforgettable document of the history of activism in late twentieth-century America.
Download or read book Completeness written by and published by Penguin. This book was released on 1992 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the founders of the "quality" movement in America introduces the concept of "completeness"--the idea that a successful corporation is a cohesive unit whose internal components must mesh smoothly. 30,000 first printing. $30,000 ad/promo. Tour.
Book Synopsis Let's Talk Quality by : Philip B. Crosby
Download or read book Let's Talk Quality written by Philip B. Crosby and published by Plume. This book was released on 1990 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Project Quality Management by : Kenneth Rose
Download or read book Project Quality Management written by Kenneth Rose and published by J Ross Pub. This book was released on 2014 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality has been a much mentioned but little employed component on projects. Other books, tools, and even many training courses on the market are still oriented toward the manufacturing domain, and provide little information of relevance to project managers who work with intellectual processes more than the action details of production. So where have project managers been going for guidance on integrating the quality demanded in project implementations for achieving success? Right here! Project Quality Management, recipient of the 2006 PMI® David I. Cleland Project Management Literature Award in its first edition, offered project managers a specific, succinct, step-by-step project quality management process found nowhere else. It has now been updated and enhanced to also meet the needs of trainers, college instructors, and their students! Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge—Fifth Edition (PMBOK® Guide) and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situational analysis and lessons learned. It also provides course discussion points and practical exercises at the end of each chapter. This book offers practical exercises relevant to many project domains, which will help readers gain experience using the tools and techniques of this project quality management process before applying them to their own project work. Course instructor material is also now available. Key Features • Provides a Wheel of Quality that codifies in one complete image the contributing elements of contemporary project quality management • Establishes a quality tool — the pillar diagram — that provides the needed capability to identify root causes of undesirable effects • Supplies quality processes attuned to project scope specifications used to ensure a quality product and quality processes and to help maintain cost and schedule constraints to ensure a quality project • Provides techniques and tools organized and explained according to their application within this quality process that can be applied immediately to improve project implementation and customer satisfaction in any project context • Candidly examines organization aspects that may hinder quality in spite of knowledge and best intentions • Presents “off-line” treatment of the related topics of project training, leadership, and organization change in appendices • WAV offers numerous downloadable tools for planning project quality, collecting and understanding data, comprehending and analyzing processes, and problem solving, as well as instruction materials for use in college and professional courses on the topic — available from the Web Added Value™ Download Resource Center at www.jrosspub.com/wav
