Performance Metrics

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Performance Measurement

Author : Harry P Hatry
Publisher : Rowman & Littlefield
ISBN 13 : 1493083031
Total Pages : 343 pages
Book Rating : 4.4/5 (93 download)

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Book Synopsis Performance Measurement by : Harry P Hatry

Download or read book Performance Measurement written by Harry P Hatry and published by Rowman & Littlefield. This book was released on 2023-10-03 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Transforming Performance Measurement

Author : Dean Spitzer
Publisher : AMACOM
ISBN 13 : 0814430090
Total Pages : 312 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Transforming Performance Measurement by : Dean Spitzer

Download or read book Transforming Performance Measurement written by Dean Spitzer and published by AMACOM. This book was released on 2007-02-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Spitzer’s "socialization of measurement" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. This book gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Performance Metrics

Author : Duke Okes
Publisher : Quality Press
ISBN 13 : 0873898508
Total Pages : 99 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Performance Metrics by : Duke Okes

Download or read book Performance Metrics written by Duke Okes and published by Quality Press. This book was released on 2013-01-21 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: Which performance measures should you use? The obvious answer is that it depends on what you want to achieve, which someone else should never define for you. After all, it is your organization, your department, or your process. But once you are clear about what you want to accomplish, how do you sort through a variety of possible metrics and decide which are best? Then, given the list of metrics you believe are useful or necessary, how do you define them in more detail to ensure that the right data are gathered at the appropriate frequency and that the resulting information gets to the right people so that they can make proper decisions? This book provides a clarifying perspective for those who know that metrics need to be developed but are unsure as to the steps to follow in developing and deploying them. It focuses on making sure that the metrics selected will guide people and processes in the direction the organization wants to go, and allow continual evaluation of success. Every highly effective organization is unique in some strategic way, and the metrics used should reflect these differences. Studying high performers can be useful from a learning standpoint, but simply adopting what someone else is doing is likely to take you off your track and put you on theirs. The concepts in this book will put you on the correct track and give you the tools to stay on it.

Actionable Performance Measurement

Author : Marvin T. Howell
Publisher : Quality Press
ISBN 13 : 1636940684
Total Pages : 297 pages
Book Rating : 4.6/5 (369 download)

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Book Synopsis Actionable Performance Measurement by : Marvin T. Howell

Download or read book Actionable Performance Measurement written by Marvin T. Howell and published by Quality Press. This book was released on 2005-06-30 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations.Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring “apples and oranges.”Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.Included is a student workbook to be used as a teaching tool in conjunction with the books.

Questioning Performance Measurement: Metrics, Organizations and Power

Author : Guy Redden
Publisher : SAGE
ISBN 13 : 1526462869
Total Pages : 179 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis Questioning Performance Measurement: Metrics, Organizations and Power by : Guy Redden

Download or read book Questioning Performance Measurement: Metrics, Organizations and Power written by Guy Redden and published by SAGE. This book was released on 2019-03-11 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Questioning Performance Measurement: Metrics, Organizations and Power is the first book to interrogate the organizational turn towards performance metrics critically. Performance measurement is used to evaluate a diverse range of activities throughout the private, public and non-governmental sectors. But in an increasingly data driven world, what does it really mean to measure ‘performance’? Taking a sociology of quantification perspective, this book traces the rise of performance measurement, questions its methods and objectivity, and examines the social significance of the flood of numbers through which value is represented and actors are held accountable. An illuminating read for students, scholars and practitioners across Organization Studies, Sociology, Business and Management, Public Policy and Administration.

Safety Metrics

Author : Christopher A. Janicak
Publisher : Bernan Press
ISBN 13 : 1598887556
Total Pages : 238 pages
Book Rating : 4.5/5 (988 download)

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Book Synopsis Safety Metrics by : Christopher A. Janicak

Download or read book Safety Metrics written by Christopher A. Janicak and published by Bernan Press. This book was released on 2015-09-29 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide—and popular reference—helps you evaluate the efficiency of your company's current safety and health processes and make fact-based decisions that continually improve overall performance. Newly updated, this edition now also shows you how to incorporate safety management system components into your safety performance program and provides you with additional techniques for analyzing safety performance data. Written for safety professionals with limited exposure to statistics and safety-performance-measurement strategies, this comprehensive book shows you how to assess trends, inconsistencies, data, safety climates, and training in your workplace so you can identify areas that need corrective actions before an accident or injury occurs. To help you develop an effective safety metrics program, the author includes both an overview of safety metrics, data collection, and analysis and a set of detailed procedures for collecting data, analyzing it, and presenting it. You'll examine a comprehensive collection of tools and techniques that includes run charts and control charts, trending and forecasting, benchmarking, insurance rating systems, performance indices, the Baldrige Model, and six sigma. In addition, you'll find exercises and questions in each chapter that allow you to practice and review what you've learned. All answers are provided in an appendix. Techniques and tools discussed in this book include descriptive and inferential statistics, cause and effect analyses, measures of variability, and probability. Safety metric program development, implementation, and evaluation techniques are presented as well.

The Basics of Performance Measurement

Author : Jerry L. Harbour
Publisher : CRC Press
ISBN 13 : 1439802505
Total Pages : 104 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis The Basics of Performance Measurement by : Jerry L. Harbour

Download or read book The Basics of Performance Measurement written by Jerry L. Harbour and published by CRC Press. This book was released on 2017-08-15 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can‘t understand, manage, or improve what you don‘t measureWhile every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues

Performance Measurement and Management for Engineers

Author : Michela Arnaboldi
Publisher : Academic Press
ISBN 13 : 0128019204
Total Pages : 197 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Performance Measurement and Management for Engineers by : Michela Arnaboldi

Download or read book Performance Measurement and Management for Engineers written by Michela Arnaboldi and published by Academic Press. This book was released on 2014-09-08 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance Measurement and Management for Engineers introduces key concepts in finance, accounting, and management to project managers who have engineering backgrounds. It focuses these basic concepts on issues of measuring and managing enterprise value. Thus, after defining enterprise value, the book begins by explaining the ways and means of measurement. It then takes up financial measurement, describing and analyzing the typologies of financial indicators while illustrating their advantages and disadvantages. After focusing on measuring enterprise value, the second section takes up managing that value. Like the first, it pursues a double view: using indicators for internal control while employing them to analyze other companies. If engineering project managers possess a source of quantitative and qualitative information about business management, Performance Measurement and Management for Engineers will help them increase their contributions to the business. Explains how main performance indicators are related to the value of the company Reveals how to assess the financial needs of companies in relation to their financial goals and mechanisms (e.g., equity, debt, and hybrid) Describes key information and indicators for assessing the ability of enterprises to create value across time Indicates the profitability sources of different business units

Performance Evaluation: Metrics, Models and Benchmarks

Author : Samuel Kounev
Publisher : Springer
ISBN 13 : 3540698140
Total Pages : 331 pages
Book Rating : 4.5/5 (46 download)

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Book Synopsis Performance Evaluation: Metrics, Models and Benchmarks by : Samuel Kounev

Download or read book Performance Evaluation: Metrics, Models and Benchmarks written by Samuel Kounev and published by Springer. This book was released on 2008-06-29 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the SPEC International Performance Evaluation Workshop, SIPEW 2008, held in Darmstadt, Germany, in June 2008. The 17 revised full papers presented together with 3 keynote talks were carefully reviewed and selected out of 39 submissions for inclusion in the book. The papers are organized in topical sections on models for software performance engineering; benchmarks and workload characterization; Web services and service-oriented architectures; power and performance; and profiling, monitoring and optimization.

The ROI of Human Capital

Author : Jac FITZ-ENZ
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814413358
Total Pages : 338 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The ROI of Human Capital by : Jac FITZ-ENZ

Download or read book The ROI of Human Capital written by Jac FITZ-ENZ and published by AMACOM Div American Mgmt Assn. This book was released on 2009-02-23 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The lifeblood of any business enterprise is its people. Yet it wasn’t until the publication of the groundbreaking book The ROI of Human Capital that there was a reliable way to quantify the contributions of people to corporate profit. Completely updated with new metrics, the book shows executives and HR professionals how to gauge human costs and productivity at three critical levels: organizational (contributions to corporate goals) • functional (impact on process improvement) • human resources management (value added by five basic HR department activities) The second edition contains new material on topics including corporate outsourcing, developments in behavioral science, and advances in trending and forecasting that have dramatically changed the way organizations measure the bottom line effect of employee performance. Utterly up-to-date, this is the go-to resource for organizations performing the essential task of measuring the value of their people.

Practical Performance Measurement

Author : Stacey Barr
Publisher :
ISBN 13 : 9780992383701
Total Pages : pages
Book Rating : 4.3/5 (837 download)

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Book Synopsis Practical Performance Measurement by : Stacey Barr

Download or read book Practical Performance Measurement written by Stacey Barr and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Operational Performance Measurement

Author : Wilfred Kaydos
Publisher : CRC Press
ISBN 13 : 9781420049053
Total Pages : 268 pages
Book Rating : 4.0/5 (49 download)

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Book Synopsis Operational Performance Measurement by : Wilfred Kaydos

Download or read book Operational Performance Measurement written by Wilfred Kaydos and published by CRC Press. This book was released on 2020-10-28 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mention the phrase "bottom line," and the immediate thought tends to focus on a company's financial performance. Think again! There's an equally important factor that carries tremendous impact on that final total: operational performance measures. Implementation of a performance improvement program can significantly improve a company's bottom line. Operational Performance Measurement: Increasing Total Productivity shows the way-featuring a new integrated theory of performance measurement, with a never-before-published measurement model that's applicable to any business activity. Practical procedures and guidelines directly identify the variables that should be measured; guidelines to develop measurement systems; and how to analyze, interpret, and use performance methods effectively. Numerous diagrams, tables and examples make the principles and procedures easy to understand and implement. While this performance measurement approach is simplicity itself, be prepared for powerful results! Managers can put the theory into action right away- giving them better control, improved performance, increased personal productivity-and an easier day at work! Operations, finance, administration and quality managers alike will find there's so much to gain when they're Operational Performance Measurement: Increasing Total Productivity ... and a better bottom line is just the beginning!

Industrial Environmental Performance Metrics

Author : National Academy of Engineering and National Research Council
Publisher : National Academies Press
ISBN 13 : 0309173000
Total Pages : 264 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Industrial Environmental Performance Metrics by : National Academy of Engineering and National Research Council

Download or read book Industrial Environmental Performance Metrics written by National Academy of Engineering and National Research Council and published by National Academies Press. This book was released on 1999-08-24 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Industrial Environmental Performance Metrics is a corporate-focused analysis that brings clarity and practicality to the complex issues of environmental metrics in industry. The book examines the metrics implications to businesses as their responsibilities expand beyond the factory gateâ€"upstream to suppliers and downstream to products and services. It examines implications that arise from greater demand for comparability of metrics among businesses by the investment community and environmental interest groups. The controversy over what sustainable development means for businesses is also addressed. Industrial Environmental Performance Metrics identifies the most useful metrics based on case studies from four industriesâ€"automotive, chemical, electronics, and pulp and paperâ€"and includes specific corporate examples. It contains goals and recommendations for public and private sector players interested in encouraging the broader use of metrics to improve industrial environmental performance and those interested in addressing the tough issues of prioritization, weighting of metrics for meaningful comparability, and the longer term metrics needs presented by sustainable development.

Project Management Metrics, KPIs, and Dashboards

Author : Harold Kerzner
Publisher : John Wiley & Sons
ISBN 13 : 1119427320
Total Pages : 544 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Project Management Metrics, KPIs, and Dashboards by : Harold Kerzner

Download or read book Project Management Metrics, KPIs, and Dashboards written by Harold Kerzner and published by John Wiley & Sons. This book was released on 2017-08-30 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: Harold Kerzner’s essential strategies on measuring project management performance With the growth of complex projects, stakeholder involvement, and advancements in visual-based technology, metrics and KPIs (key performance indicators) are key factors in evaluating project performance. Dashboard reporting systems provide accessible project performance data, and sharing this vital data in a concise and consistent manner is a key communication responsibility of all project managers. This third edition of Kerzner's groundbreaking work, Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance, helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them. Plus, this edition includes new sections on processing dashboard information, portfolio management PMO and metrics, and BI tool flexibility. • Offers comprehensive coverage of the different dashboard types, design issues, and applications Provides full-color dashboards from some of the most successful project management companies, including IBM, Microsoft, and others Aligns with PMI’s PMBOK® Guide and stresses value-driven project management PPT decks are available by chapter and a test bank will be available for use in seminar presentations and courses Get ready to bolster your awareness of what good metrics management really entails today—and be armed with the knowledge to measure performance more effectively.

Accelerate

Author : Nicole Forsgren, PhD
Publisher : IT Revolution
ISBN 13 : 1942788355
Total Pages : 251 pages
Book Rating : 4.9/5 (427 download)

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Book Synopsis Accelerate by : Nicole Forsgren, PhD

Download or read book Accelerate written by Nicole Forsgren, PhD and published by IT Revolution. This book was released on 2018-03-27 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the Shingo Publication Award Accelerate your organization to win in the marketplace. How can we apply technology to drive business value? For years, we've been told that the performance of software delivery teams doesn't matter―that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance―and what drives it―using rigorous statistical methods. This book presents both the findings and the science behind that research, making the information accessible for readers to apply in their own organizations. Readers will discover how to measure the performance of their teams, and what capabilities they should invest in to drive higher performance. This book is ideal for management at every level.

Performance Metrics for Sustainable Cities

Author : Taylor & Francis Group
Publisher : Routledge
ISBN 13 : 9780367561321
Total Pages : 256 pages
Book Rating : 4.5/5 (613 download)

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Book Synopsis Performance Metrics for Sustainable Cities by : Taylor & Francis Group

Download or read book Performance Metrics for Sustainable Cities written by Taylor & Francis Group and published by Routledge. This book was released on 2021-09-02 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance Metrics for Sustainable Cities provides an overview of measurement systems and tools to enable communities to self-assess and benchmark their progress along a continuum of smart, intelligent, and sustainable development. It begins by explaining the importance of measurement and evaluation for cities and smaller communities, as well as future factors that will need to be considered and embedded into planning processes. Across 14 chapters, the book describes existing evaluation mechanisms that are being used for government funding decisions, awards of recognition, and new measurement systems to assess what makes a city smarter and more sustainable, such as broader sustainable goal targets (UN SDGs), green cities, fabrication cities, and compassionate cities. It presents examples of metrics used for important sustainability and liveability concepts for cities such as how to measure trust, engagement, compassion, circular economy, and so forth. The book ends with reflections on the feasibility of a holistic system of measurement, and the implications of its implementation. This volume will be of great interest to students, researchers and professionals of urban sustainability, planning, smart cities and sustainable communities.

Performance Measurement

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309100070
Total Pages : 383 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Performance Measurement by : Institute of Medicine

Download or read book Performance Measurement written by Institute of Medicine and published by National Academies Press. This book was released on 2006-07-09 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance Measurement is the first in a new series of an ongoing effort by the Institute of Medicine (IOM) to improve health care quality. Performance Measurement offers a comprehensive review of available measures and introduces a new framework to examine these measures against the six aims of the health care system: health care should be safe, effective, patient-centered, timely, efficient, and equitable. This new book also addresses the gaps in performance measurement and introduces the need for measures that are longitudinal, comprehensive, population-based, and patient-centered. This book is directed toward all concerned with improving the quality and performance of the nation's health care system in its multiple dimensions and in both the public and private sectors.