Performance Management Systems Irss Systems For Frontline Employees And Managers Align With Strategic Goals But Improvements Can Be Made

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Performance management systems IRS's systems for frontline employees and managers align with strategic goals but improvements can be made.

Author :
Publisher : DIANE Publishing
ISBN 13 : 1428945490
Total Pages : 57 pages
Book Rating : 4.4/5 (289 download)

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Book Synopsis Performance management systems IRS's systems for frontline employees and managers align with strategic goals but improvements can be made. by :

Download or read book Performance management systems IRS's systems for frontline employees and managers align with strategic goals but improvements can be made. written by and published by DIANE Publishing. This book was released on 2002 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance management systems can be powerful tools in helping an agency achieve its mission and ensuring employees at every level of the organization are working toward common ends. Performance management systems should help employees understand their responsibilities and how their day-to-day work contributes toward meeting their agency's strategic goals as well as providing a mechanism for giving employees candid, specific feedback on how well they are meeting their rater's expectations. For agencies like the Internal Revenue Service (IRS) that are undergoing a cultural change, performance management systems help reinforce behaviors and actions that support the agency's obsession. In February 2000, IRS implemented a new performance management system for its executives and managers and in October 2001 implemented a new performance% management system for frontline employees. These systems were built upon IRS's three strategic organizational goals-"top- quality service to each taxpayer in every interaction," "top-quality service to all taxpayers through the fair and uniformly application of the law," and "productivity through a quality work environment" and the corresponding balanced performance satisfaction, business results (quality and quantity), and employee satisfaction that are applied to all organizational units, from IRS-wide down to the group level.

A FIELD BOOK OF PERFORMANCE MANAGEMENT

Author : Nirmalendu Mohapatra,S Ramesh Shankar
Publisher : Notion Press
ISBN 13 :
Total Pages : 149 pages
Book Rating : 4.8/5 (932 download)

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Book Synopsis A FIELD BOOK OF PERFORMANCE MANAGEMENT by : Nirmalendu Mohapatra,S Ramesh Shankar

Download or read book A FIELD BOOK OF PERFORMANCE MANAGEMENT written by Nirmalendu Mohapatra,S Ramesh Shankar and published by Notion Press. This book was released on 2024-04-22 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the relentless pursuit of business success, employee performance stands as a cornerstone of competitiveness. Yet, amidst this pursuit, a paradox looms large: Performance Management Systems (PMS) are universally loathed by executives, managers, and even HR professionals for variety of reasons. In this book authored by two HR Practitioners with background of working in public sector, private sector and MNCs, the paradox is unraveled and transformed. Delve into a new perspective that promises to revolutionize how you perceive and engage with the performance process. Targeted towards team leaders and front-line executives, this book offers a roadmap to not just navigate, but to thrive within the PMS landscape. Exploring the intricacies of PMS components – from Goal Setting to Feedback Mechanisms – discover how these elements catalyze human-centered processes towards coveted outcomes. As businesses grapple with an ever-evolving landscape, this book advocates for adapting PMS design while upholding universal principles. Structured with precision, each chapter unveils the essence of PMS components through underlying principles, objectives, key processes, illuminating case studies, and essential Dos and Don’ts. Moreover, gain invaluable insights into the pivotal role of HR professionals in orchestrating effective PMS transformations. Prepare to challenge convention, embrace change, and unlock the true potential of Performance Management Systems. Your journey to a reimagined performance paradigm starts here.

Performance Management Systems and Strategies:

Author : Bhattacharyya
Publisher : Pearson Education India
ISBN 13 : 9332501068
Total Pages : 385 pages
Book Rating : 4.3/5 (325 download)

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Book Synopsis Performance Management Systems and Strategies: by : Bhattacharyya

Download or read book Performance Management Systems and Strategies: written by Bhattacharyya and published by Pearson Education India. This book was released on 2011 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance Management Systems and Strategies aims to provide extensive theoretical knowledge with practical overtones for students, and application-based knowledge for professionals to successfully implement performance management systems and stra

Performance Management

Author : U S Government Accountability Office (G
Publisher : BiblioGov
ISBN 13 : 9781289089948
Total Pages : 72 pages
Book Rating : 4.0/5 (899 download)

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Book Synopsis Performance Management by : U S Government Accountability Office (G

Download or read book Performance Management written by U S Government Accountability Office (G and published by BiblioGov. This book was released on 2013-06 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pursuant to a congressional request, GAO reviewed selected Government Performance and Results Act pilot projects, focusing on the: (1) primary approaches taken by selected pilot projects to align employee performance management with organizational missions and goals; and (2) issues or challenges, if any, that these pilot projects commonly confronted while developing and implementing these approaches. GAO noted that: (1) although all six pilot projects GAO reviewed included specific efforts to align their employee performance management systems with organizational missions and goals, their approaches varied in significant ways; (2) one way was in the kinds or groups of employees on whom they focused; (3) four of the pilot projects focused on managers rather than on staff at other levels; (4) the projects also varied in the extent to which organizational goals were explicitly reflected in employees' performance plans, and in whether they emphasized creating accountability for results at the individual or team level; (5) the two other pilot projects focused their approaches on essentially all employees, relying on total quality management principles as a guide and organizing employees into self-directed work teams; (6) none of the six pilot projects GAO reviewed reported having formally evaluated its employee performance management approach, but all reported possible benefits; (7) the six pilot projects faced several common issues or challenges; (8) the first of these involved identifying the flexibilities available to them--including human resource management (HRM) waivers and demonstration project authority--to tailor their HRM systems to their organizational missions and goals and other organizational circumstances or needs; (9) the second issue or challenge GAO identified involved the six pilot projects' efforts to include in their performance management approaches appropriate and meaningful goals and performance measures; (10) third, as the pilot projects worked to become more performance-based, each was confronted with the need to redirect its organizational culture toward a new understanding of the organization's mission or way of doing business and to secure the buy-in of employees; (11) the fourth issue GAO identified involved unintended consequences that pilot project officials said they confronted in implementing their new approaches, some finding that employees might try to game the system--that is, manipulate the performance measures to make their performance look better than it might actually have been--or might perceive a lack of fairness in the approach's implementation; and (12) officials at the six pilot agencies were aware of their employees' concerns and reported steps they had taken to keep abreast of the views of the managers and other employees who were the focus of the agencies' performance management efforts.

Performance-Based Management Systems

Author : Patria de Lancer Julnes
Publisher : Routledge
ISBN 13 : 1351554719
Total Pages : 288 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Performance-Based Management Systems by : Patria de Lancer Julnes

Download or read book Performance-Based Management Systems written by Patria de Lancer Julnes and published by Routledge. This book was released on 2017-09-29 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expectations for performance management systems continue to grow in the public sector. Yet few administrators know how to effectively implement and sustain these systems. Performance-Based Management Systems: Effective Implementation and Maintenance supports practical efforts to build and maintain performance management systems in public organizations, explaining obstacles to measurement efforts and providing guidance on how to overcome them. The book begins by exploring performance measurement as a key element of performance-based management systems. It discusses its legacy and its limitations and offers competing explanations of the factors that constrain its effective use. Next, it focuses on building theory in support of practice through a mixed methods approach. It examines research reconciling the conflicting explanations for the lack of proper use of performance measurement information. Then it offers new insights for developing a context-sensitive model of performance measurement that can lead to effective practices. The third part develops these insights into a pragmatic model of performance-based management. It provides a realistic explanation of the contributions of performance measurement and gives advice derived from current practice. The author concludes by highlighting the rationale, methods, and findings of two studies that served as the foundation for this book. She also provides final suggestions of how to move practice and theory forward. This volume explains why performance measurement is not more widely used in the public sector, and explores how implementation of performance measurement can be improved with insights gained from extant literature on public policy, organizational politics and culture, and knowledge utilization. Mastery of this material will enable practitioners to understand how to effectively implement policies that will positively impact their organizations and their employees.

Performance Management System A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655922360
Total Pages : 316 pages
Book Rating : 4.9/5 (223 download)

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Book Synopsis Performance Management System A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Performance Management System A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-19 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you built AI accountability into your management systems? Why do supervisors feel more strongly that the Performance Management System is used to gather criteria for recruitment? How is data captured into the existing timekeeping, leave balance, and performance management systems? Will you recommend that your organization adopt a performance management system that is focused on individual, group or overall outcomes? How do you implement an effective performance management system when there are multiple ways of defining what is good or efficient? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Performance Management System investments work better. This Performance Management System All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Performance Management System Self-Assessment. Featuring 973 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Performance Management System improvements can be made. In using the questions you will be better able to: - diagnose Performance Management System projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Performance Management System and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Performance Management System Scorecard, you will develop a clear picture of which Performance Management System areas need attention. Your purchase includes access details to the Performance Management System self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Performance Management System Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Realizing the Promise of Performance Management

Author : Robert W. Rogers
Publisher :
ISBN 13 : 9780976151456
Total Pages : pages
Book Rating : 4.1/5 (514 download)

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Book Synopsis Realizing the Promise of Performance Management by : Robert W. Rogers

Download or read book Realizing the Promise of Performance Management written by Robert W. Rogers and published by . This book was released on 2011-11-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: When used to its full potential, performance management is an HR system that can provide an organization with a substantial competitive advantage. Yet it remains a much maligned, poorly used process in most companies today. For these companies it is a boring, time-consuming ritual that yields little tangible benefit, without a hint of impact on the bottom line. Realizing the Promise of Performance Management dispels the notion that performance management is an exercise in futility. Indeed, it paints the picture of an invaluable system that can underpin and permeate all organizational efforts, driving straight through to an improved bottom line. This book describes a system that can enable an organization to seamlessly execute its business and cultural strategies in full alignment with its other important HR systems, such as selection, promotion, succession planning, and compensation, and it can be done in today's intense business environments. Realizing the Promise of Performance Management presents more than a dozen case studies, depicting how some of the best-known global companies have leveraged their performance management systems to retain top talent, invigorate their workforces, reduce turnover, align capabilities, and grow their business. Drawing on lessons learned from more than 30 years of experience with hundreds of companies, Robert W. Rogers presents a strong case for the whys of performance management, why spend time doing it right, why insist that senior executives model the process, why track how well the system works, and most of all, why demand that managers become skilled users of the system? In other words, why will an effective performance management system give your organization a competitive edge? Ultimately, as you will see by reading this book, because it will get results.

Performance Management System A Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655804758
Total Pages : 320 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis Performance Management System A Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Performance Management System A Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-06-27 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: How are your reward, recognition, and incentive practices? How does your workforce performance management system reinforce a customer and business focus and achievement of your action plans? Do you know what your role could be in implementing a performance management system? How effectively does the Performance Management System identify strengths and areas for improvement? How is continuous improvement and learning effectively built into performance management systems, including bottom-up approaches? Are you familiar with the content of a performance management system? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Performance Management System investments work better. This Performance Management System All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Performance Management System Self-Assessment. Featuring 977 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Performance Management System improvements can be made. In using the questions you will be better able to: - diagnose Performance Management System projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Performance Management System and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Performance Management System Scorecard, you will develop a clear picture of which Performance Management System areas need attention. Your purchase includes access details to the Performance Management System self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Performance Management System Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Performance Management

Author : Robert Bacal
Publisher : McGraw Hill Professional
ISBN 13 : 9780070718661
Total Pages : 228 pages
Book Rating : 4.7/5 (186 download)

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Book Synopsis Performance Management by : Robert Bacal

Download or read book Performance Management written by Robert Bacal and published by McGraw Hill Professional. This book was released on 1999 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can achieve performance levels once thought unattainableÐbut only when managers and workers establish clear lines of communication, and understand how their jobs contribute to the goals of both themselves and the organization. Performance Management is the comprehensive guidebook on how to establish a communication system to get top performance and value from each employee. It will show you how to conduct goals-focused performance planning meetings and performance appraisals and foster a true commitment to success within each employee. A meaningful tool for stimulating workplace cooperation, Performance Management will benefit the employee, the manager, and the organization itself.

The Political Economy of Workplace Injury in Canada

Author : Bob Barnetson
Publisher : Athabasca University Press
ISBN 13 : 1926836006
Total Pages : 285 pages
Book Rating : 4.9/5 (268 download)

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Book Synopsis The Political Economy of Workplace Injury in Canada by : Bob Barnetson

Download or read book The Political Economy of Workplace Injury in Canada written by Bob Barnetson and published by Athabasca University Press. This book was released on 2010 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace injuries are common, avoidable, and unacceptable. The Political Economy of Workplace Injury in Canada reveals how employers and governments engage in ineffective injury prevention efforts, intervening only when necessary to maintain standard legitimacy. Barnetson sheds light on this faulty system, highlighting the way in which employers create dangerous work environments yet pour billions of dollars into compensation and treatment. Examining this dynamic clarifies the way in which production costs are passed on to workers in the form of workplace injuries.

Encyclopedia of Business and Finance: A-I

Author : Burton S. Kaliski
Publisher : MacMillan Reference Library
ISBN 13 :
Total Pages : 472 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis Encyclopedia of Business and Finance: A-I by : Burton S. Kaliski

Download or read book Encyclopedia of Business and Finance: A-I written by Burton S. Kaliski and published by MacMillan Reference Library. This book was released on 2007 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains over 315 alphabetically arranged articles that provide information about the major functional areas of business, covering accounting, economics, finance, information systems, law, management, and marketing, as well as organizations in business and government, and federal legislation.

Evaluating Information Systems

Author : Zahir Irani
Publisher : Routledge
ISBN 13 : 1136404864
Total Pages : 386 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Evaluating Information Systems by : Zahir Irani

Download or read book Evaluating Information Systems written by Zahir Irani and published by Routledge. This book was released on 2008-05-12 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: The adoption of Information Technology (IT) and Information Systems (IS) represents significant financial investments, with alternative perspectives to the evaluation domain coming from both the public and private sectors. As a result of increasing IT/IS budgets and their growing significance within the development of an organizational infrastructure, the evaluation and performance measurement of new technology remains a perennial issue for management. This book offers a refreshing and updated insight into the social fabric and technical dimensions of IT/IS evaluation together with insights into approaches used to measure the impact of information systems on its stakeholders. In doing so, it describes the portfolio of appraisal techniques that support the justification of IT/IS investments. Evaluating Information Systems explores the concept of evaluation as an evolutionary and dynamic process that takes into account the ability of enterprise technologies to integrate information systems within and between organisations. In particular, when set against a backdrop of organisational learning. It examines the changing portfolio of benefits, costs and risks associated with the adoption and diffusion of technology in today's global marketplace. Finally approaches to impact assessment through performance management and benchmarking is discussed.

Social Work Research

Author : Ian F Shaw
Publisher : SAGE Publications Limited
ISBN 13 : 9781446295793
Total Pages : 0 pages
Book Rating : 4.2/5 (957 download)

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Book Synopsis Social Work Research by : Ian F Shaw

Download or read book Social Work Research written by Ian F Shaw and published by SAGE Publications Limited. This book was released on 2016-01-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social work research has gathered a greater transparency and clarity of identity in North American and parts of Europe. Furthermore, the rapid emergence of social work research in other European countries, China, India, Japan and elsewhere in Asia and Pacific Rim countries, and gradually in South America, has created a need for a collection that can contribute to both shaping and making accessible key and sometimes hard-to-access sources. This four-volume collection answers this need, bringing together key literature in a single resource and structuring it into thematic volumes to enable clear understanding of the different aspects involved in the research. Volume One: Historical Trajectories, Purposes and Key Concepts Volume Two: Key Decisions about Research Strategy Volume Three: The Practice of Social Work Research Volume Four: The Contexts of Social Work Research

Natural Disaster Management in the Asia-Pacific

Author : Caroline Brassard
Publisher : Springer
ISBN 13 : 4431551573
Total Pages : 220 pages
Book Rating : 4.4/5 (315 download)

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Book Synopsis Natural Disaster Management in the Asia-Pacific by : Caroline Brassard

Download or read book Natural Disaster Management in the Asia-Pacific written by Caroline Brassard and published by Springer. This book was released on 2014-11-18 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Asia-Pacific region is one of the most vulnerable to a variety of natural and manmade hazards. This edited book productively brings together scholars and senior public officials having direct experience in dealing with or researching on recent major natural disasters in the Asia-Pacific. The chapters focus on disaster preparedness and management, including pre-event planning and mitigation, crisis leadership and emergency response, and disaster recovery. Specific events discussed in this book include a broad spectrum of disasters such as tropical storms and typhoons in the Philippines; earthquakes in China; tsunamis in Indonesia, Japan, and Maldives; and bushfires in Australia. The book aims to generate discussions about improved risk reduction strategies throughout the region. It seeks to provide a comparative perspective across countries to draw lessons from three perspectives: public policy, humanitarian systems, and community engagement.

Resilience Engineering in Practice

Author : Professor Erik Hollnagel
Publisher : Ashgate Publishing, Ltd.
ISBN 13 : 1472420748
Total Pages : 363 pages
Book Rating : 4.4/5 (724 download)

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Book Synopsis Resilience Engineering in Practice by : Professor Erik Hollnagel

Download or read book Resilience Engineering in Practice written by Professor Erik Hollnagel and published by Ashgate Publishing, Ltd.. This book was released on 2013-11-01 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resilience engineering depends on four abilities: the ability a) to respond to what happens, b) to monitor critical developments, c) to anticipate future threats and opportunities, and d) to learn from past experience - successes as well as failures. They

Sociology in America

Author : Craig Calhoun
Publisher : University of Chicago Press
ISBN 13 : 0226090965
Total Pages : 929 pages
Book Rating : 4.2/5 (26 download)

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Book Synopsis Sociology in America by : Craig Calhoun

Download or read book Sociology in America written by Craig Calhoun and published by University of Chicago Press. This book was released on 2008-09-15 with total page 929 pages. Available in PDF, EPUB and Kindle. Book excerpt: Though the word “sociology” was coined in Europe, the field of sociology grew most dramatically in America. Despite that disproportionate influence, American sociology has never been the subject of an extended historical examination. To remedy that situation—and to celebrate the centennial of the American Sociological Association—Craig Calhoun assembled a team of leading sociologists to produce Sociology in America. Rather than a story of great sociologists or departments, Sociology in America is a true history of an often disparate field—and a deeply considered look at the ways sociology developed intellectually and institutionally. It explores the growth of American sociology as it addressed changes and challenges throughout the twentieth century, covering topics ranging from the discipline’s intellectual roots to understandings (and misunderstandings) of race and gender to the impact of the Depression and the 1960s. Sociology in America will stand as the definitive treatment of the contribution of twentieth-century American sociology and will be required reading for all sociologists. Contributors: Andrew Abbott, Daniel Breslau, Craig Calhoun, Charles Camic, Miguel A. Centeno, Patricia Hill Collins, Marjorie L. DeVault, Myra Marx Ferree, Neil Gross, Lorine A. Hughes, Michael D. Kennedy, Shamus Khan, Barbara Laslett, Patricia Lengermann, Doug McAdam, Shauna A. Morimoto, Aldon Morris, Gillian Niebrugge, Alton Phillips, James F. Short Jr., Alan Sica, James T. Sparrow, George Steinmetz, Stephen Turner, Jonathan VanAntwerpen, Immanuel Wallerstein, Pamela Barnhouse Walters, Howard Winant

Close Calls

Author : C. Macrae
Publisher : Springer
ISBN 13 : 1137376120
Total Pages : 217 pages
Book Rating : 4.1/5 (373 download)

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Book Synopsis Close Calls by : C. Macrae

Download or read book Close Calls written by C. Macrae and published by Springer. This book was released on 2014-03-05 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on extensive and detailed fieldwork within airlines-an industry that pioneered near-miss analysis- this book develops a clear set of practical implications and theoretical propositions regarding how all organizations can learn from 'near-miss' events and better manage risk and resilience.