Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Download People And The Hotel And Catering Industry full books in PDF, epub, and Kindle. Read online People And The Hotel And Catering Industry ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author : Andrew Lockwood
Publisher : Burns & Oates
ISBN 13 : 9780304315116
Total Pages : 214 pages
Book Rating : 4.3/5 (151 download)
Download or read book People and the Hotel and Catering Industry written by Andrew Lockwood and published by Burns & Oates. This book was released on 1984 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Michael Riley
Publisher : Routledge
ISBN 13 : 1351583832
Total Pages : 212 pages
Book Rating : 4.3/5 (515 download)
Download or read book Managing People in the Hospitality Industry written by Michael Riley and published by Routledge. This book was released on 2018-12-12 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry. Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice. Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.
Author : Steven Goss-Turner
Publisher :
ISBN 13 : 9781855241022
Total Pages : 262 pages
Book Rating : 4.2/5 (41 download)
Download or read book Managing People in the Hotel and Catering Industry written by Steven Goss-Turner and published by . This book was released on 1992 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Michael Riley
Publisher : Routledge
ISBN 13 : 0750645369
Total Pages : 244 pages
Book Rating : 4.7/5 (56 download)
Download or read book Managing People written by Michael Riley and published by Routledge. This book was released on 2000 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training. Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful. Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience.
Author : Lyn Pont, PhD
Publisher : iUniverse
ISBN 13 : 149173308X
Total Pages : 279 pages
Book Rating : 4.4/5 (917 download)
Download or read book Hospitality Management written by Lyn Pont, PhD and published by iUniverse. This book was released on 2014-12 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care--Publisher.
Author : Michael John Boella
Publisher : Nelson Thornes
ISBN 13 : 9780748754663
Total Pages : 366 pages
Book Rating : 4.7/5 (546 download)
Download or read book Human Resource Management in the Hospitality Industry written by Michael John Boella and published by Nelson Thornes. This book was released on 2000 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Endorsed by the Hotel and Catering International Management Association (HCIMA).Contains detailed information of new human resources initiatives such as the IIP scheme and the British Hospitality Association's Excellence Through People Scheme.Ideal reading for students, time managers and personnel managers throughout the industry with effective coverage of recruitment, staff selection, job descriptions, training and remuneration.
Author : M. J. Boella
Publisher : Taylor & Francis
ISBN 13 : 1351970968
Total Pages : 287 pages
Book Rating : 4.3/5 (519 download)
Download or read book Human Resource Management in the Hotel and Catering Industry written by M. J. Boella and published by Taylor & Francis. This book was released on 2017-06-26 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1987, gives valuable insights into the characteristics of employment in the hotel and catering industry and useful guidance on personal techniques. It deals with fundamental issues, such as personnel policy, as well as with practical techniques. Human Resource Management in the Hotel and Catering Industry has been written as an introductory text to human resource management in the hospitality industry. It is suitable reading for students, line managers and personnel managers in the many different sectors of the business.
Author : Salih Kusluvan
Publisher : Nova Publishers
ISBN 13 : 9781590336304
Total Pages : 876 pages
Book Rating : 4.3/5 (363 download)
Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Author : Michael Boella
Publisher : Routledge
ISBN 13 : 1136397094
Total Pages : 386 pages
Book Rating : 4.1/5 (363 download)
Download or read book Human Resource Management in the Hospitality Industry written by Michael Boella and published by Routledge. This book was released on 2012-08-21 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: • Selection, appointment and induction • Training and management development • Labour turnover • Employee relations and employment law • Managing people and customer care • Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Author : Yvonne Guerrier
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 300 pages
Book Rating : 4.:/5 (319 download)
Download or read book Organizational Behaviour in Hotels and Restaurants written by Yvonne Guerrier and published by John Wiley & Sons. This book was released on 1999-08-25 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality sector is one of the largest growing industries in the world. This is reflected in the growing number of academic courses available on the subject. The key element of hospitality management is interaction between the people who work in the industry and the environment in which they work. Yvonne Guerrier has compiled a state-of-the-art textbook which considers the core elements of organizational behaviour in the hospitality industry with an international perspective. By its very nature, hospitality management is becoming an international topic and as such needs to be studied in this context. The book draws on the available case studies and experiences from around the world in order to develop an understanding of working and living with people from different cultures. Organizational Behaviour in Hotels and Restaurants will enable you to find the answers to such questions as: "Why is it a pleasure to work in some organizations and torture to work in others? "Why is it sometimes difficult to motivate people to work hard?" "How can one person persuade people to work together as a team?" What is the best way of designing an organization structure?" "How can I persuade my boss to listen to my ideas?" Students studying hospitality management, hotel management or hotel and catering management at degree level will find this book an invaluable guide to the subject. Students studying for degrees in tourism management, leisure management and retail management will also find much in this book which is of relevance and interest to them.
Author : Michael J. Boella
Publisher : Routledge
ISBN 13 : 1136214739
Total Pages : 354 pages
Book Rating : 4.1/5 (362 download)
Download or read book Human Resource Management in the Hospitality Industry written by Michael J. Boella and published by Routledge. This book was released on 2013-03-05 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment. Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi – unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry The text explores key issues and shows real life applications of HRM in the Hospitality industry and is informed through the authors’ research projects within Mitchells & Butler's plc, Pizza Express, Marriott Hotels and Café Rouge. An extended case study drawing from the authors’ experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Author : Sylvain Boussard
Publisher : Business Expert Press
ISBN 13 : 1637420110
Total Pages : 205 pages
Book Rating : 4.6/5 (374 download)
Download or read book Food and Beverage Management in the Luxury Hotel Industry written by Sylvain Boussard and published by Business Expert Press. This book was released on 2021-02-16 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an introduction to the management of food and beverage operations within a luxury hotel environment. It provides detailed coverage of operational areas within the food and beverage department, based on multiple real industry examples, allowing the reader to grasp the intricacies of the day-to-day running of outlets. Food and Beverage Management in the Luxury Hotel Industry is a reference for any hospitality management student wishing to gain sufficient knowledge in the subject, to conduct a quantitative and qualitative analysis of the department, through revenue and cost management, and quality audits. It also looks at the various trends shaping the industry today, particularly focusing on sustainability issues and ethical concerns.
Author : Slavoj Medlik
Publisher :
ISBN 13 :
Total Pages : 282 pages
Book Rating : 4.:/5 (933 download)
Download or read book Profile of the Hotel and Catering Industry written by Slavoj Medlik and published by . This book was released on 1979 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Eli Sampson
Publisher : Scientific e-Resources
ISBN 13 : 1839472812
Total Pages : 344 pages
Book Rating : 4.8/5 (394 download)
Download or read book Hospitality Management written by Eli Sampson and published by Scientific e-Resources. This book was released on 2018-10-15 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitality management is the study of the hospitality industry. The hospitality industry is vast and very diverse. Any time people travel, stay in a hotel, eat out, go to the movies, and engage in similar activities, they are patronizing establishments in the hospitality industry. The management of such establishments is very challenging, as managers need to be flexible enough to anticipate and meet a wide variety of needs. Hotel Management, as the term suggests, is focused on managing all aspects related to the functioning of a hotel. From the time a guest arrives at a hotel to the time he checks out, the responsibility of all activities during the guest's stay in the hotel forms part of Hotel Management. Hospitality management graduates are highly employable, applying their skills to careers in events, hotel and conference management, sales and business development and forestry and fishing management. Hospitality management means 'managing' an event, or when referring to managing a hotel, it would mean managing all the different departments and members of staff so that the paying guests feel welcomed and enjoy their stay. It is important that these people know that you are warm and friendly, so that they would probably return to the venue again in the future. This book has been developed as an attempt to provide some literature on vast growing hotel industry. This text will help immensely those who are desirous of joining the industry to equip themselves with a career in front office, housekeeping, food production, food and beverage service and tourism.
Author : Roy C. Wood
Publisher : Taylor & Francis
ISBN 13 : 9780415047838
Total Pages : 184 pages
Book Rating : 4.0/5 (478 download)
Download or read book Working in Hotels and Catering written by Roy C. Wood and published by Taylor & Francis. This book was released on 1992-01 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Michael Riley
Publisher :
ISBN 13 :
Total Pages : 26 pages
Book Rating : 4.:/5 (499 download)
Download or read book Managing People written by Michael Riley and published by . This book was released on 1995 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bob Brotherton
Publisher : Routledge
ISBN 13 : 0750652950
Total Pages : 252 pages
Book Rating : 4.7/5 (56 download)
Download or read book The International Hospitality Industry written by Bob Brotherton and published by Routledge. This book was released on 2003 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looks at both specific sectors of the Hospitality industry, such as restaurants, cruises, hotels and contract foodservice. This book highlights the key issues that are encountered within every sector of the industry - operations, IT, marketing and HR among others - thereby providing the reader with an overview of the field.
