Patient Satisfaction With Health Care Service Providers In Pakistan A Review Of Public Sector Hospitals Of Lahore

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Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore

Author : Ali Adnan Joiya
Publisher : GRIN Verlag
ISBN 13 : 3668273871
Total Pages : 24 pages
Book Rating : 4.6/5 (682 download)

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Book Synopsis Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore by : Ali Adnan Joiya

Download or read book Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore written by Ali Adnan Joiya and published by GRIN Verlag. This book was released on 2016-08-12 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2016 in the subject Health - Public Health, , language: English, abstract: This study identified the most important factors affecting the patient satisfaction in the public sector hospitals in Lahore, Pakistan. Surveys and interviews were conducted with 100 patients in order to come out with primary data. Furthermore, an appropriately structured questionnaire was excerpted from the available literature, as well as expert opinions relating to patient satisfaction with healthcare professionals. The questionnaire data was then interpreted through SPSS-20. Background: Appropriate and improved strategies for quality assurance in the Punjab Public sector hospitals, Pakistan can be evolved with the appropriate understanding of factors influencing quality of medical service. Patient satisfaction is itself a critical controversy for the healthcare professionals/Government. Patient satisfaction is a complicated attitude because a horde of variables have been pinpointed as its interpreters. However, the study is aimed to ascertain the factors affecting the quality Healthcare services providers within Lahore Public Sector Hospitals, Punjab, Pakistan. Objective of the Study: The study was conducted chastely in the public interest and in order to facilitate the Govt. of Punjab, Pakistan to deal with its maximum potential to bring about ultimate satisfaction level of the patients with a foremost objective of providing fairly, attainable and effective healthcare services. The study was conducted - To analyze factors impacting patient satisfaction in Public sector hospitals - To rank the most important factors affecting patient satisfaction - To evaluate the necessary steps taken by the hospital administrators for patient satisfaction. Conclusion: The study ascertained the 30 most important factors resulting in poor level of patient satisfaction. Results identified that majority of the factors out of 30 factors lie in Medium and high Severity zone (with a rating between 3.4 to 4.2 out of total 5). These factors also require foremost attention by the Government. After pointing out the 30factors and their severity level, the study revealed the top 12 most important factors on the basis of Impact Factor and Relative Importance Index.

The Patient Satisfaction Questionnaire Short-form (PSQ-18)

Author : Grant N. Marshall
Publisher :
ISBN 13 :
Total Pages : 42 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis The Patient Satisfaction Questionnaire Short-form (PSQ-18) by : Grant N. Marshall

Download or read book The Patient Satisfaction Questionnaire Short-form (PSQ-18) written by Grant N. Marshall and published by . This book was released on 1994 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.

HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION

Author : Ghaliya Salah Al Atar
Publisher : Partridge Publishing Singapore
ISBN 13 : 1543780768
Total Pages : 156 pages
Book Rating : 4.5/5 (437 download)

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Book Synopsis HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION by : Ghaliya Salah Al Atar

Download or read book HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION written by Ghaliya Salah Al Atar and published by Partridge Publishing Singapore. This book was released on 2023-09-07 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.

Patients' Satisfaction and Quality Health Services

Author : Rizwan Ahmed
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Patients' Satisfaction and Quality Health Services by : Rizwan Ahmed

Download or read book Patients' Satisfaction and Quality Health Services written by Rizwan Ahmed and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient satisfaction is the critical issue for healthcare providers. Health care organizations are working in a competitive environment. In these days hospital needs to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients' expectations and understanding their needs. Patients' feedback can affect the overall quality, to improve organizational learning and development agenda and provide an opportunity. The aim of this study was to determine the patient satisfaction at private hospital of Karachi for the in-patient departments. This study concludes that the majority of the patients are satisfied with the services provided by the in-patient departments of selected private hospitals of Karachi. Specially, the patients and their attendants' are very much satisfied from patient ward services, laboratories services, food services, reception staff services, welfare services & healthcare services provided by the hospitals to the in-patient departments, therefore, this shows significant impact on overall patients' satisfaction. The strengths of the healthcare organizations as highlighted by patients must be continuing. However, some services need more care and focus when overall planning & strategies' will be made for planning & managing the health care system.

Khyber Pakhtunkhwa Health Sector Review

Author : Asian Development Bank
Publisher : Asian Development Bank
ISBN 13 : 9292617656
Total Pages : 158 pages
Book Rating : 4.2/5 (926 download)

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Book Synopsis Khyber Pakhtunkhwa Health Sector Review by : Asian Development Bank

Download or read book Khyber Pakhtunkhwa Health Sector Review written by Asian Development Bank and published by Asian Development Bank. This book was released on 2019-10-01 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication presents a detailed review and assessment of the governance, infrastructure, and financing aspects of hospital care in Pakistan's Khyber Pakhtunkhwa Province. Fast demographic growth, poor access to and utilization of health services, an underfunded public health system, and fragmented reform initiatives are among the key challenges in the province. The Government of Khyber Pakhtunkhwa commissioned the Asian Development Bank to conduct the review to aid the creation of a comprehensive strategy to guide investments and projects in the health sector.

Comparative Analysis of Patient Satisfaction Between Private and Public Hospital

Author : Francis Mensah
Publisher :
ISBN 13 :
Total Pages : 10 pages
Book Rating : 4.:/5 (13 download)

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Book Synopsis Comparative Analysis of Patient Satisfaction Between Private and Public Hospital by : Francis Mensah

Download or read book Comparative Analysis of Patient Satisfaction Between Private and Public Hospital written by Francis Mensah and published by . This book was released on 2016 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Health of the individuals in a nation contributes to the Wealth and Good of the nation. Health care (or healthcare) is the diagnosis, treatment, and prevention of disease, illness and other physical and mental impairments in human. Quality in health can be explained as the difference between patient expectations and perceptions; expectation means service provider performance during deliverance of services whereas perception is measurement of delivery by the service provider. The study compares the patients satisfaction between private and public hospital”. The study was limited to Bawku Presbyterian hospital and Case Medical Centre in the Upper East Region of Ghana. The researcher use only primary source of data.The objective was to compare the relationships between patients and medical staffs in public and private hospitals. To determine if there are difference in the diagnostic service in public and private hospitals and evaluate the difference in diagnostic facilities in public and private hospitals. The research used convenience sampling technique in the sample selection. Independent sampling T-test was the main analytical tool used in analyzing the data.Findings indicate that, the private hospital delivers quality healthcare than the public hospital. And it was recommended that the management of public hospital and private hospital should provide enough diagnostic facilities and ensure the proper maintenance of the existing ones. They also improve on the relationship they have with their patients. This would also reduce the negative perceptions patient's holds in both hospitals in the municipality.

Grey Systems

Author : Sifeng Liu
Publisher : Springer
ISBN 13 : 3642161588
Total Pages : 391 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Grey Systems by : Sifeng Liu

Download or read book Grey Systems written by Sifeng Liu and published by Springer. This book was released on 2010-12-09 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Due to inherent limitations in human sensing organs, most data collected for various purposes contain uncertainties. Even at the rare occasions when accurate data are available, the truthful predictions derived on the data tend to create chaotic consequences. So, to effectively process and make sense out of available data, we need methods to deal with uncertainty inherently existing inside the data. The intent of this monograph is to explore the fundamental theory, methods, and techniques of practical application of grey systems theory, initiated by Professor Deng Julong in 1982. This volume presents most of the recent advances of the theory accomplished by scholars from around the world. From studying this book, the reader will not only acquire an overall knowledge of this new theory but also be able to follow the most current research activities. All examples presented are based on practical applications of the theory when urgent real-life problems had to be addressed. Last but not the least, this book concludes with three appendices. The first one compares grey systems theory and interval analysis while revealing the fact that interval analysis is a part of grey mathematics. The second appendix presents an array of different approaches of studying uncertainties. And, the last appendix shows how uncertainties appear using general systems approach.

SERVICE QUALITY OF HEALTH CARE SECTOR (A study based on Government Hospitals)

Author : Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi
Publisher : Lulu Publication
ISBN 13 : 1667146505
Total Pages : 184 pages
Book Rating : 4.6/5 (671 download)

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Book Synopsis SERVICE QUALITY OF HEALTH CARE SECTOR (A study based on Government Hospitals) by : Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi

Download or read book SERVICE QUALITY OF HEALTH CARE SECTOR (A study based on Government Hospitals) written by Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi and published by Lulu Publication. This book was released on 2021-04-28 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health care has become one of India’s largest sectors both in terms of revenue and employment. Health care comprises of hospitals, medical devices, clinical trials, outsourcing, telemedicine, medical tourism, health, insurance and medical equipment. In 2015, the Indian health care sector became the fifth largest employer, both in terms of direct as well as indirect employment, with total direct employment of 4,713,061 people. India is expected to rank amongst the top three healthcare markets in terms of incremental growth by 2020. The Indian health care sector is growing at a brisk pace due to its strengthening coverage, services and increasing expenditure by public as well asprivate players.

The Role of the Pharmacist in Patient Care

Author : Abdul Kader Mohiuddin
Publisher : Universal-Publishers
ISBN 13 : 1627343083
Total Pages : 690 pages
Book Rating : 4.6/5 (273 download)

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Book Synopsis The Role of the Pharmacist in Patient Care by : Abdul Kader Mohiuddin

Download or read book The Role of the Pharmacist in Patient Care written by Abdul Kader Mohiuddin and published by Universal-Publishers. This book was released on 2020 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal of a high quality, cost-effective and accessible health care for patients is achieved through constructing a team-based and patient-centered health care delivery system. The expanded role of pharmacists uplifts them to patient care from dispensing and manufacturing or marketing of drugs. Along with doctors and allied health professionals, pharmacists are increasingly recognized as an integral part of the patient care team. Furthermore, colleges of pharmacy need to revise and up-date their curricula to accommodate the progressively increasing development in the pharmaceutical education and the evolving new roles of practicing pharmacists in patient care settings. This book focuses on the expanded role of the pharmacists in total patient care including prescribing, dispensing, compounding, administering and monitoring of drugs at home, hospital, community, hospice, critical care, changeover and other care settings. The sector is emerging in both developed and under-developed countries. Overburdened by patient loads and the explosion of new drugs physicians turned to pharmacists more and more for drug information especially within institutional settings. And today’s patient care pharmacists are taking more interests in medication review and reconciliation, patient education and counseling, creating drug therapy regimen and monitoring compliance. The purpose of this book is to guide the pharmacists in their daily interactions with patients and to ensure collaboration with other health professionals. The contents are mostly based on recently published articles related to patient care, with most recent ideas and activities followed by the patient care pharmacists around the globe. However, a pharmacist implements the care plan in collaboration with other health care professionals and the patient or caregiver. Along with professional guidelines, the book discusses the concepts and best practices of patient interaction, patient rights, and ethical decision-making for the professional pharmacist, apprentice and student. In every chapter, the role of pharmacists in that chapter specific issues are detailed explicitly so that a professional pharmacist or a student can figure out his or her do’s and don’ts in that specific situation. Moreover, further reading references are listed as future recommendations. So, the book is an archive of potential references too. Among so many books about patient care, either doctors’ or nurses’ roles are highlighted. The proposed book highlights the pharmacists’ roles and responsibilities to the most, separated from those of doctors and nurses, with the most recent information obtained from most publications in several journals, books, bulletins, newsletter, magazines etc.

Patients' Satisfaction in Healthcare Services

Author : Mohitul Mustafi
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Patients' Satisfaction in Healthcare Services by : Mohitul Mustafi

Download or read book Patients' Satisfaction in Healthcare Services written by Mohitul Mustafi and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This paper aims to compare the patients' satisfaction in healthcare services provided by the public and private hospitals in Bangladesh. A sample of 280 patients was selected to collect the primary data through SERVQUAL model to compare the patients' satisfaction in healthcare services. We have selected six (06) different hospitals comprising three public and three private hospitals. The questionnaire was based on SERVQUAL instrument consisting of 22 items representing five dimensions of service quality and considered as five different constructs which are Empathy (4 items), Tangibles (6 items), Assurance (6 items), Timeliness (3 items) and Responsiveness (3 items). In this study, service quality constructs has been developed based on patient perception about the service quality of the hospitals. Levene's Test for Equality of Variance (an independent t-test) is performed to compare the service quality provided by the hospitals. Equal variances were assumed for each item. This Test provides mean difference, t-value, degrees of freedom (df) and their significance (p-value). The finding of the study shows that the public hospitals are performing better in providing quality services compared to private hospitals.

Delivering Better Health Services to Pakistan's Poor

Author : Weltbank
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (931 download)

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Book Synopsis Delivering Better Health Services to Pakistan's Poor by : Weltbank

Download or read book Delivering Better Health Services to Pakistan's Poor written by Weltbank and published by . This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Pakistan is not on track to achieve most Millennium Development Goals (MDGs) related to health, nutrition and population. Given its current rate of progress, in 2015 Pakistan's infant mortality rate (IMR) will be 65 deaths per 1,000 live births and the under-five mortality rate (U5MR) will be 78, considerably above the MDG4 targets of 33 and 43 deaths per 1000 births respectively. Pakistan will not achieve the MDG related to nutrition. The review aims to develop a limited set of practical options that will allow the government and other stakeholders to improve the availability and use of health services, especially for the poor. The report mainly focuses on synthesizing the available body of knowledge through review of existing studies, reports and research. The report starts with a description of the health and nutrition status of the population, Pakistan's fertility and growth rates and potential to benefit from a demographic dividend, the burden of diseases and trends in the past few years. The second and third chapters describe the performance of the public health care system over time, including coverage and utilization, quality of care, equity, and patient satisfaction and the impact of national programs. Chapter four discusses the financing of the sector, including overall trends, and the composition of public and private expenditures. Chapter five describes the organization and management of the sector and examines the role of government. Chapter six concludes by summarizing the key challenges facing the sector and suggesting a way forward.

Sustainable Human Resource Management

Author : Tamás Bányai
Publisher : MDPI
ISBN 13 : 3039216821
Total Pages : 310 pages
Book Rating : 4.0/5 (392 download)

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Book Synopsis Sustainable Human Resource Management by : Tamás Bányai

Download or read book Sustainable Human Resource Management written by Tamás Bányai and published by MDPI. This book was released on 2019-10-30 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concept of sustainability is important for companies both in the case of SMEs and worldwide multinational companies. Some key factors to help a company achieve its sustainability objectives are based on human resource management. Sustainable human resource management is a typical cross-functional task that becomes increasingly important at the strategic level of a company. Industry 4.0 technologies, Internet of Things, and competitive demands, as signs of globalization, have led to significant changes across the organizational structures and human resource strategies of companies. The increasing importance of sophisticated human resource strategies in the life of companies and the intention to find optimal design and operation strategies for sustainable human resource management were a motivation for launching this book. This book offers a selection of papers which explain the impact of smart human resource management on economy. Authors from 14 countries published working examples and case studies resulting from their research in this field. The aim of this book is to help students at the level of BSc, MSc, and PhD level, as well as managers and researchers, to understand and appreciate the concept, design, and implementation of sustainable human resource management solutions.

Satisfaction with Nursing Care Quality of Post-operative Home-visiting Program at Palestinian Medical Relief Society

Author : Ahmad Alraee
Publisher : GRIN Verlag
ISBN 13 : 3346068358
Total Pages : 97 pages
Book Rating : 4.3/5 (46 download)

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Book Synopsis Satisfaction with Nursing Care Quality of Post-operative Home-visiting Program at Palestinian Medical Relief Society by : Ahmad Alraee

Download or read book Satisfaction with Nursing Care Quality of Post-operative Home-visiting Program at Palestinian Medical Relief Society written by Ahmad Alraee and published by GRIN Verlag. This book was released on 2019-11-20 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2019 in the subject Medicine - Hospital Environment, Clinical Medicine, grade: 81.2%, Islamic University of Gaza, language: English, abstract: The aim of the study was to assess the level of satisfaction with nursing care provided through post-operative home-visits program launched by Palestinian Medical Relief Society during Great March of Return. Great March of Return is a new term in the Palestinian community, when huge numbers of Palestinian in Gaza Strip decided to go back for their original historical land. The researcher used descriptive, analytical, cross-sectional design. The study sample was proportional stratified sample, consisted of 294 participants from the five governorates of Gaza Strip, North of Gaza, Gaza city, the Middle area, Khanyounis and Rafah. The Patients’ Satisfaction with Nursing Care Quality Questionnaire-Arabic version (17-items) was used to collect data. A pilot study on 30 participants conducted to examine the validity and reliability of the questionnaire, and Cronbache alpha coefficient was 0.960. The study highlights the valuable benefits of the home-based visits program launched by PMRS, and the need for expansion of this program to reach higher number of injured individuals.

Pakistan: a primary health care case study in the context of the COVID-19 pandemic

Author : Shehla ZAIDI
Publisher : World Health Organization
ISBN 13 : 9240058737
Total Pages : 36 pages
Book Rating : 4.2/5 (4 download)

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Book Synopsis Pakistan: a primary health care case study in the context of the COVID-19 pandemic by : Shehla ZAIDI

Download or read book Pakistan: a primary health care case study in the context of the COVID-19 pandemic written by Shehla ZAIDI and published by World Health Organization. This book was released on 2022-10-25 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Private Healthcare Sector in Johor

Author : Meghann Ormond
Publisher : ISEAS-Yusof Ishak Institute
ISBN 13 : 9814818712
Total Pages : 54 pages
Book Rating : 4.8/5 (148 download)

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Book Synopsis The Private Healthcare Sector in Johor by : Meghann Ormond

Download or read book The Private Healthcare Sector in Johor written by Meghann Ormond and published by ISEAS-Yusof Ishak Institute. This book was released on 2018-07-23 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: The future of the private healthcare in Johor and in the Iskandar Malaysia (IM) special economic zone in particular is intimately tied to larger property developments and trends in the region, both because private healthcare developers are increasingly the same as property developers and because IM’s future population growth relies heavily on corporate settlement in IM and the jobs that such settlement generates. Volatility in corporate investment and settlement in IM may have significant consequences for the sector’s development. The Federal and Johor State Governments intend to turn IM into a world-class private healthcare destination for local residents and foreign visitors alike. A range of strategies and policies have been launched to develop IM’s medical care, aged care, and lifestyle and well-being sectors. It is essential to track the impact of federal and regional fiscal incentives for private healthcare development and monitor actual demand for private sector capacity in order to assess the value and utility of such incentives, especially given the potential for such incentives policies to promote the generation of excessive private sector hospital and clinical capacity if left unchecked. Private healthcare providers in the region depend mostly on local residents as their consumer base because Johor and IM are not (yet) significant medical tourism destinations. Given the current rate of expansion of existing hospitals and construction of new ones in Johor and specifically in IM, local demand must be secured via measures that increase the Johor household income base, foster interstate migration, attract higher income talent in larger numbers to live in the region, and improve quality of life in the region. To strengthen medical tourism, private players — both large and small — require greater coordination and cooperation at the regional level in promoting medical tourism and in setting up centres of excellence and medical tourist-friendly services that cater to the actual needs of international patients.

A Study of Patients' Satisfaction Measurement in Hospital Services of Selected Health Care Facilities

Author : Madhusudan Navnitlal Pandya
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis A Study of Patients' Satisfaction Measurement in Hospital Services of Selected Health Care Facilities by : Madhusudan Navnitlal Pandya

Download or read book A Study of Patients' Satisfaction Measurement in Hospital Services of Selected Health Care Facilities written by Madhusudan Navnitlal Pandya and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A change has continuously taken place in the Science and Technology (S&T) related to health care services. Such development is witnessed by success of science in curing various diseases and providing satisfaction to patients. But still there are instances, which really compel the health care providers to improve their quality of services. The satisfaction or dissatisfaction of patients depends upon the behavior of doctors, and the quality of services as being provided to them by medical staff, quality of services provided by administration and the factors related with house keeping of hospitals. If we look at the history of mankind, we find that society has been suffering a lot due to some communicable diseases. With the development of S&T, large numbers of diseases are now under the control of medical science. Earlier, there were many kind of diseases regarded as incurable, Viz., T.B., Big-Chiken pox, Typhoid, Alsur, Malaria etc., has now become easily curable. But, such win over on such diseases have given rise to other new diseases too which poses new challenges to S&T. In the 21st century, S&T is still struggling to find cure of few major diseases Viz., “HIV-Aids”, “Cancer”, etc. It is most likely to happen that in near future other such even few diseases may emerge and this process is likely to continue on and on. The important thing that takes place during such process is that the society gets certain benefits Viz., improved medicines; good treatment; and ultimately improved patients' satisfaction. If one observes the business practices of various companies including health care service providers, it appears that few of them have begun to adopt concept of providing satisfaction to its customers through cultivation of the marketing culture. But there are still some questions remain pending whose answers involves doubts and uncertainty. Whether the patients today are satisfied with the quality of medical and response behaviour of doctors? Whether the patients are satisfied with the quality of Paramedical services provided to them by Paramedical staff in various hospitals? Whether the patients are satisfied with the quality of the administrative services delivered to them by administrative and supporting staff in various hospitals? Whether Personal, Psychological factors influences patients' overall reported satisfaction or not? If it is not easy to find answer of above-mentioned questions, there exist a need to develop a business strategy for satisfying patients by hospitals and other health care service providers. It calls for developing an effective business plan, programs, policies and practices by the hospitals and other health care providers. Now, with the development of new technology, the patients are able to get medical services of varying specialists in specific field of medical treatment. The advancement and improvements in communication technologies have lead to increased awareness among the patients. It is therefore necessary to measure the reported resultant overall satisfaction or dissatisfaction of patients in various types of hospitals.

Quality Caring in Nursing

Author : Joanne R. Duffy, PhD, RN, FAAN
Publisher : Springer Publishing Company
ISBN 13 : 0826121292
Total Pages : 265 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Quality Caring in Nursing by : Joanne R. Duffy, PhD, RN, FAAN

Download or read book Quality Caring in Nursing written by Joanne R. Duffy, PhD, RN, FAAN and published by Springer Publishing Company. This book was released on 2008-12-15 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of an AJN Book of the Year Award for 2009! "[This] book offers a coherent, theoretical, and research-guided framework for quality nursing caring in practice, education, and leadership; a foundational, timeless, yet transformative framework of substanceÖ." Jean Watson, PhD, RN, AHN-BC, FAAN College of Nursing, University of Colorado, Denver Dedicated time spent with patients and families in clinical settings is often limited, rushed, and impersonal. How can nurses develop more positive, caring relationships with their patients, and help to improve the quality of patient care at large? This book addresses this critical question by presenting Joanne R. Duffy's Quality-Caring Model©-the result of 35 years of clinical experience and educational acumen. This values-based model will bring caring back into the foreground of nursing practice by providing revised curricula for educational programs, and outlining the core caring principles for nurse administrators. Key Features: Establishes "Relationship-Centered Caring," with discussions on how to care for the self, patients and families, each other, and communities Offers multiple case examples, and includes reflective questions and applications for use in educational programs, workshops, conferences, and clinical practice Demonstrates how the Quality-Caring Model© can be implemented in clinical practice, nursing education, research, and nursing leadership settings Includes appendices that discuss how caring can improve patient safety, outline course objectives, and explain how to assess and measure caring in your facility Written in clear, accessible language, this book will be an invaluable resource to nursing students, nursing scholars, clinical nurses, nurse educators, nurse researchers, and nurse leaders. Duffy's approach will help create a redesigned patient care delivery system focused on the primacy of caring relationships.