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Patient Satisfaction Pays
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Book Synopsis Patient Satisfaction Pays by : Stephen Walter Brown
Download or read book Patient Satisfaction Pays written by Stephen Walter Brown and published by Jones & Bartlett Learning. This book was released on 1993 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.
Book Synopsis Improving Patient Satisfaction Now by : Anne-Marie Nelson
Download or read book Improving Patient Satisfaction Now written by Anne-Marie Nelson and published by Jones & Bartlett Learning. This book was released on 1997 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient satisfaction is a big part of that evaluation. Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty explains why understanding and meeting patient expectations is not only nice to know, it's necessary to know! It gives you action steps in all areas of the practice. Through anecdotes and real-life examples from practicing physicians, you'll learn how to develop higher patient satisfaction, more compliant patients, a more productive and committed staff, and practical techniques to increase patient satisfaction in this updated edition.
Book Synopsis Healthcare Administration for Patient Safety and Engagement by : Rosiek-Kryszewska, Aleksandra
Download or read book Healthcare Administration for Patient Safety and Engagement written by Rosiek-Kryszewska, Aleksandra and published by IGI Global. This book was released on 2018-02-09 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.
Book Synopsis Elevating Your Patient Experience from Ordinary to Exceptional by : Jean-Paul Brutus, MD
Download or read book Elevating Your Patient Experience from Ordinary to Exceptional written by Jean-Paul Brutus, MD and published by . This book was released on 2023-11-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create an exceptional experience for your patients, and those patients will happily pay you for it. Patient satisfaction is no longer relevant. Patient experience, however, is relevant now more than ever. Patients today are proactive and armed with knowledge. Because they have better customer experiences elsewhere, they have come to expect, if not demand, a new way of interacting with you-their doctors and healthcare providers. In our Experience Economy, people will always pay more for a superior experience: Starbucks turned the traditional "grab a cup of Joe and go" service into a lounge concept where people may linger, eat treats, listen to pleasant music, and enjoy free Wi-Fi. Amazon has primed their customers with immediate benefits of the Buy Now button. Apple has demonstrated how thoughtful and integrated design offers an enjoyable, cohesive experience. Disney, Sandals, Club Med, and Ritz Carlton give their customers such an amazing experience that they actually want to take home memories. Providing an exceptional patient experience, then, is pioneering work for all doctors and providers, whether you're chained to the public health system (like I was), in concierge medicine, or in private practice. This book will show: how your intention and presentation affect whether your patient has a pleasant experience under your care, how your revenue will grow as you pay closer attention to what works and doesn't work in your space, and how your experience is just as relevant as your patients'. By setting and exceeding patient expectations, not only will you be happier, so will your patients. All by you focusing on: Creating a more pleasing working environment for you and your staff Providing for your patients' unseen needs and preferences Elevating patient experience from start to finish, from onboarding to lasting memories If you're running around without enough time to meet the demands of your growing list of patients, and without the mental, physical, and financial resources to do so, then you know something has to change. Creating an exceptional and elevated patient experience is not one more thing to add to your to-do list. It's embedded in everything that you do. Let me show you how.
Book Synopsis Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies by : OECD
Download or read book Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies written by OECD and published by OECD Publishing. This book was released on 2019-10-17 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.
Book Synopsis Resolving Patient Complaints by : Liz Osborne
Download or read book Resolving Patient Complaints written by Liz Osborne and published by Jones & Bartlett Learning. This book was released on 2004 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Book Synopsis The Effect of Work Redesign on Salary Costs, Patient Satisfaction, Quality of Care, Quality of Employee Work Life, and Proportion of Nurse-patient Contacts by : Mary Glatus Nash
Download or read book The Effect of Work Redesign on Salary Costs, Patient Satisfaction, Quality of Care, Quality of Employee Work Life, and Proportion of Nurse-patient Contacts written by Mary Glatus Nash and published by . This book was released on 1997 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Measuring and Improving Patient Satisfaction by : Patrick J. Shelton
Download or read book Measuring and Improving Patient Satisfaction written by Patrick J. Shelton and published by Jones & Bartlett Learning. This book was released on 2000 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
Book Synopsis Aesthetic Plastic Surgery with DVD by : Sherrell J Aston
Download or read book Aesthetic Plastic Surgery with DVD written by Sherrell J Aston and published by Elsevier Health Sciences. This book was released on 2009-06-26 with total page 973 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aesthetic Plastic Surgery - edited by Sherrell J. Aston, MD, Douglas S. Steinbrech, MD and Jennifer L. Walden, MD - brings you the masterful expertise you need to achieve breathtaking outcomes for every cosmetic surgery procedure, including MACS lift, endoscopic mid and lower face rejuvenation, lid/cheek blending - the tear trough, cohesive gel breast augmentation, lipoabdominoplasty, and many more. A "who's who" of international authorities in plastic surgery explain their signature techniques, giving you all the know-how you need deliver the exceptional results your patients demand. Operative videos on DVD let you observe these techniques being performed in real time; and Expert Consult online access enables you to reference the text, download the images, and watch the videos from any computer. Coverage of hot topics includes MACS lift, endoscopic mid and lower face rejuvenation, lid/cheek blending - the tear trough, the newest rhinoplasty techniques, cohesive gel breast augmentation, fat grafting techniques, details of the latest injectables and fillers, and many other highly sought-after procedures. Operative videos - on DVD and online - let you see how leading experts perform more than 50 important techniques, including extended SMAS face lift, traditional inverted-T breast augmentation, and lipoabdominoplasty. Nearly 1600 full-color photographs and illustrations demonstrate what to look for and what results you will achieve. A consistent, extremely user-friendly organization guides you through history, evaluation, anatomy, technical steps, post-operative care, complications, and pearls and pitfalls for each procedure - giving you all the advice you need to make informed, effective decisions and avoid complications and disappointing results. Expert Consult online access allows you to reference the complete contents, perform rapid searches, download the images, and watch the operative videos from any computer. Your purchase entitles you to access the web site until the next edition is published, or until the current edition is no longer offered for sale by Elsevier, whichever occurs first. If the next edition is published less than one year after your purchase, you will be entitled to online access for one year from your date of purchase. Elsevier reserves the right to offer a suitable replacement product (such as a downloadable or CD-ROM-based electronic version) should online access to the web site be discontinued.
Book Synopsis Hospital and Health Services Administration by : Syed Amin Tabish
Download or read book Hospital and Health Services Administration written by Syed Amin Tabish and published by Oxford University Press, USA. This book was released on 2001 with total page 968 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to create a strong base of multi-talented administrators who would acquire a broad capacity to achieve operational objectives and to take a strategic view.
Book Synopsis OECD Health Policy Studies Better Ways to Pay for Health Care by : OECD
Download or read book OECD Health Policy Studies Better Ways to Pay for Health Care written by OECD and published by OECD Publishing. This book was released on 2016-06-29 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report looks at payment reform, one of many policy tools being used to improve health system performance.
Book Synopsis Consumer Satisfaction in Medical Practice by : William Winston
Download or read book Consumer Satisfaction in Medical Practice written by William Winston and published by Routledge. This book was released on 2021-11-18 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer Satisfaction in Medical Practice will equip physicians and other decision makers in health care with the necessary tools to meet the growing demand for customers’satisfaction in medical practices. Addressing the deliverance of accurate and affective medical services, this intelligent guide provides you with proven techniques in order to provide competitive prices, convenience, accessibility, and quality outcomes to customers. Consumer Satisfaction in Medical Practice turns the delivery of health care toward the patient. Each recommendation will enable you to provide long-term and cost-effective benefits for customers and your company. Exposing common myths about medical practice, this knowledgeable book offers you a patient’s perspective on the services they need and request to help you offer your customers the appropriate services. From Consumer Satisfaction in Medical Practice, you will be able to give customers the medical services they want with the help of proven methods and suggestions which include: remembering that office budgets, profits for practitioners, and financial strengths of progressive hospitals and physician service organizations exist to help offer better health services to customers creating a consumers’bill of rights that ensures patients that they are receiving the best possible care for their money, that every patient has a right to their own medical information, and that every patient has a right to express grievances sending out newsletters and announcements of staff changes and changes to office hours to improve physician services to patients incorporating consumer satisfaction in employee and physician performance evaluations and setting standards for consumer satisfaction measuring physician staff and employee satisfaction along with that of the patient and payer to improve provider conditions and consumer satisfaction increasing physician satisfaction by recognition through awards and an incentive systemFeaturing several charts, tables, and suggestion boxes, this guide contains effective steps that you can institute in order to offer excellent care to your customers. Consumer Satisfaction in Medical Practice allows you to expand and improve customer satisfaction for the benefit of your customers and your business.
Book Synopsis Textbook on Cutaneous and Aesthetic Surgery by : Mysore Venkataram
Download or read book Textbook on Cutaneous and Aesthetic Surgery written by Mysore Venkataram and published by JP Medical Ltd. This book was released on 2012-08-31 with total page 978 pages. Available in PDF, EPUB and Kindle. Book excerpt: Textbook on Cutaneous & Aesthetic Surgery is a complete guide to the subspecialty. Beginning with an introduction to the principles of cutaneous surgery – anatomy, operating theatre, instruments, anaesthesia, emergencies and antibiotics - the following chapters examine both basic and advanced cutaneous surgical techniques and aesthetic procedures, with a separate section dedicated to the use of lasers and lights for surgery. The final section discusses topics such as patient satisfaction, psychological issues, medico-legal aspects, photography and teledermatology. With almost 1000 colour images and illustrations, this comprehensive manual is the official textbook of the ACS(I) (Association of Cutaneous Surgeons India). Key Features Comprehensive guide to cutaneous and aesthetic surgery for dermatosurgeons Discusses principles, basic and advanced cutaneous surgery and aesthetic procedures Section dedicated to lasers, lights and other technologies Examines miscellaneous topics such as psychological issues, medico0legal aspects and teledermatology Nearly 1000 colour images and illustrations
Author :United States. Congress. House. Committee on Ways and Means. Subcommittee on Health Publisher : ISBN 13 : Total Pages :140 pages Book Rating :4.:/5 (318 download)
Book Synopsis New Models for Delivering and Paying for Medicare Services by : United States. Congress. House. Committee on Ways and Means. Subcommittee on Health
Download or read book New Models for Delivering and Paying for Medicare Services written by United States. Congress. House. Committee on Ways and Means. Subcommittee on Health and published by . This book was released on 2011 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Risk Management in Health Care Institutions by : Florence Kavaler
Download or read book Risk Management in Health Care Institutions written by Florence Kavaler and published by Jones & Bartlett Learning. This book was released on 2003 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk management for health care institutions involves the protection of the assets of the organizations, agencies, and individual providers from liability. A strategic approach can result in significant cost savings. Risk Management in Health Care Institutions: A Strategic Approach offers governing boards, chief executive officers, administrators, and health profession students the opportunity to organize and devise a successful risk management program. Experts in risk management have contributed comprehensive, up-to-date syntheses of relevant topics to assist with practical risk management strategies.
Download or read book Simple written by John B. Pinto and published by CRC Press. This book was released on 2024-06-01 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its Second Edition, Simple: The Inner Game of Ophthalmic Practice Success makes even the most complex issues in ophthalmic practice management just that- simple. This handy guide covers everything from the basics of business planning to esoteric and complex topics unique to ophthalmology. Author John B. Pinto, a world-renowned expert on the business of ophthalmic practice, has brought his decades of expertise to bear in this high-yield handbook. Throughout his career he has seen that the most successful practices large or small have learned to see the big picture and keep things simple. This book helps practice owners, managers, and administrators achieve that goal. Simple cuts through the details and the minutia of running a practice to refocus on the big picture and the key, high-impact factors influencing ophthalmic practice success. Each chapter addresses a new topic, pointing out stumbling blocks and key areas to focus on so practice owners and managers can stick to their strategic goals. With a foreword by Dr. Richard Lindstrom and hundreds of management pearls throughout, Simple: The Inner Game of Ophthalmic Practice Success, Second Edition takes the guesswork out of running an ophthalmic practice. From data analytics to the ins and outs of administration, John B. Pinto makes practice management simple.
Book Synopsis NHS pay modernisation by : Great Britain: National Audit Office
Download or read book NHS pay modernisation written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2008-02-28 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Each year general medical practices provide some 290 million consultations. The new contract (implemented in April 2004 but increased spending began in April 2003) changed the basis for commissioning primary care services. Instead of contracting with individual General Practitioners (GPs), Primary Care Trusts (PCTs) commission services from some 8,325 GP practices with around 33,000 GPs. This study examines the negotiation and implementation of the new contract and how well it is working in practice. In the first three years the PCTs spent £1.76 billion (9.4 per cent) more than the minimum committed by the Department of Health. Mostly this was due to an underestimation of the amount that GPs would earn from the pay for performance scheme, the Quality and Outcomes Framework (QOF), and the additional cost of providing out-of-hours care (most GPs have opted out of providing this service). GPs' salaries have increased by an average of 58 per cent. Practice nurses have not benefited to the same extent. While the number of consultations with patients has increased, these are not in proportion with the increase in costs, and productivity has fallen by 2.5 per cent per year. GPs are working less hours. Some progress has been made in extending the range of patient services, reduced administration, high quality care and linking pay and performance, and staff satisfaction and morale. Progress has not yet been demonstrated in productivity, and re-designing the services around patients. The contract has contributed to improved recruitment and retention of GPs. The NAO recommends that the Department develop a strategy for yearly negotiations on the QOF, which should be based more on health outcomes. PCTs should provide more services based on local need and review the number and skills of staff employed to commission and performance manage GP services with the aim of improving local commissioning.
