Out Of Service

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Commercial Motor Vehicle Driver Fatigue, Long-Term Health, and Highway Safety

Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 0309392527
Total Pages : 273 pages
Book Rating : 4.3/5 (93 download)

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Book Synopsis Commercial Motor Vehicle Driver Fatigue, Long-Term Health, and Highway Safety by : National Academies of Sciences, Engineering, and Medicine

Download or read book Commercial Motor Vehicle Driver Fatigue, Long-Term Health, and Highway Safety written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2016-09-12 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are approximately 4,000 fatalities in crashes involving trucks and buses in the United States each year. Though estimates are wide-ranging, possibly 10 to 20 percent of these crashes might have involved fatigued drivers. The stresses associated with their particular jobs (irregular schedules, etc.) and the lifestyle that many truck and bus drivers lead, puts them at substantial risk for insufficient sleep and for developing short- and long-term health problems. Commercial Motor Vehicle Driver Fatigue, Long-Term Health and Highway Safety assesses the state of knowledge about the relationship of such factors as hours of driving, hours on duty, and periods of rest to the fatigue experienced by truck and bus drivers while driving and the implications for the safe operation of their vehicles. This report evaluates the relationship of these factors to drivers' health over the longer term, and identifies improvements in data and research methods that can lead to better understanding in both areas.

How I Went Out to Service by Louisa May Alcott - Delphi Classics (Illustrated)

Author : Louisa May Alcott
Publisher : Delphi Classics
ISBN 13 : 1786562340
Total Pages : 61 pages
Book Rating : 4.7/5 (865 download)

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Book Synopsis How I Went Out to Service by Louisa May Alcott - Delphi Classics (Illustrated) by : Louisa May Alcott

Download or read book How I Went Out to Service by Louisa May Alcott - Delphi Classics (Illustrated) written by Louisa May Alcott and published by Delphi Classics. This book was released on 2017-07-17 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: This eBook features the unabridged text of ‘How I Went Out to Service’ from the bestselling edition of ‘The Complete Works of Louisa May Alcott’. Having established their name as the leading publisher of classic literature and art, Delphi Classics produce publications that are individually crafted with superior formatting, while introducing many rare texts for the first time in digital print. The Delphi Classics edition of Alcott includes original annotations and illustrations relating to the life and works of the author, as well as individual tables of contents, allowing you to navigate eBooks quickly and easily. eBook features: * The complete unabridged text of ‘How I Went Out to Service’ * Beautifully illustrated with images related to Alcott’s works * Individual contents table, allowing easy navigation around the eBook * Excellent formatting of the textPlease visit www.delphiclassics.com to learn more about our wide range of titles

Managing Knock Your Socks Off Service

Author : Chip Bell
Publisher : AMACOM
ISBN 13 : 0814432050
Total Pages : 250 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Managing Knock Your Socks Off Service by : Chip Bell

Download or read book Managing Knock Your Socks Off Service written by Chip Bell and published by AMACOM. This book was released on 2013-05-01 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.

Uncommon Service

Author : Frances X. Frei
Publisher : Harvard Business Press
ISBN 13 : 1422133311
Total Pages : 262 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Uncommon Service by : Frances X. Frei

Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Federal Motor Carrier Safety Regulations Pocketbook (7orsa)

Author : J J Keller
Publisher :
ISBN 13 : 9781602875944
Total Pages : 560 pages
Book Rating : 4.8/5 (759 download)

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Book Synopsis Federal Motor Carrier Safety Regulations Pocketbook (7orsa) by : J J Keller

Download or read book Federal Motor Carrier Safety Regulations Pocketbook (7orsa) written by J J Keller and published by . This book was released on 2010-04-01 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Knock Your Socks Off Service Recovery

Author : Ron Zemke
Publisher : Amacom Books
ISBN 13 : 9780814470848
Total Pages : 232 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Knock Your Socks Off Service Recovery by : Ron Zemke

Download or read book Knock Your Socks Off Service Recovery written by Ron Zemke and published by Amacom Books. This book was released on 2000 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.

End-to-End Quality of Service Over Heterogeneous Networks

Author : Torsten Braun
Publisher : Springer Science & Business Media
ISBN 13 : 3540791205
Total Pages : 277 pages
Book Rating : 4.5/5 (47 download)

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Book Synopsis End-to-End Quality of Service Over Heterogeneous Networks by : Torsten Braun

Download or read book End-to-End Quality of Service Over Heterogeneous Networks written by Torsten Braun and published by Springer Science & Business Media. This book was released on 2008-08-02 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, one of the first of its kind, presents mechanisms, protocols, and system architectures needed to attain end-to-end Quality of Service over heterogeneous wired and wireless networks in the Internet.

The Science of Service

Author : Mark Colgate
Publisher : Page Two
ISBN 13 : 1989025064
Total Pages : 0 pages
Book Rating : 4.9/5 (89 download)

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Book Synopsis The Science of Service by : Mark Colgate

Download or read book The Science of Service written by Mark Colgate and published by Page Two. This book was released on 2018-09-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financial aspects of a business - from cash flow to profitability and share price - most companies have not considered the science behind customer service or built a system for it. With Mark Colgate's FAME mode - standing for Framework, Accountability, Moments, and Endurance - companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner. Colgate's model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they're proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.

Site Reliability Engineering

Author : Niall Richard Murphy
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491951176
Total Pages : 552 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Site Reliability Engineering by : Niall Richard Murphy

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Delivering Knock Your Socks Off Service

Author : Ron Zemke
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 9780814407653
Total Pages : 196 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis Delivering Knock Your Socks Off Service by : Ron Zemke

Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by AMACOM Div American Mgmt Assn. This book was released on 2003 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines the skills and techniques of providing superior customer service.

212 Service

Author : Mac Anderson
Publisher : Sourcebooks, Inc.
ISBN 13 : 1608101274
Total Pages : 109 pages
Book Rating : 4.6/5 (81 download)

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Book Synopsis 212 Service by : Mac Anderson

Download or read book 212 Service written by Mac Anderson and published by Sourcebooks, Inc.. This book was released on 2013-01-01 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell: At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.

Tales of Knock Your Socks Off Service

Author : Kristin Anderson
Publisher : Amacom
ISBN 13 : 9780814479711
Total Pages : 212 pages
Book Rating : 4.4/5 (797 download)

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Book Synopsis Tales of Knock Your Socks Off Service by : Kristin Anderson

Download or read book Tales of Knock Your Socks Off Service written by Kristin Anderson and published by Amacom. This book was released on 1998 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.

Service Orient or Be Doomed!

Author : Jason Bloomberg
Publisher : John Wiley & Sons
ISBN 13 : 0471792241
Total Pages : 258 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Service Orient or Be Doomed! by : Jason Bloomberg

Download or read book Service Orient or Be Doomed! written by Jason Bloomberg and published by John Wiley & Sons. This book was released on 2006-05-11 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Service Orientation Will Change Your Business "The real value of this book is that it makes SOA and Webservices, which are critical and business-transforming,crystal-clear to the layman, both business and IT leaders. The bookstays focused on the real-world issues facing business andgovernment institutions today. In an industry full of experts ofmany stripes, Ron and Jason are the real thing: savvy, experienced,and realistic. They have produced a must-read book formanagement." —Paul Lipton, Senior Architect, Unicenter Web Services andApplication Management Computer Associates "This is by far the finest publication on SOA of our time. Fromcover to back, Service Orient or Be Doomed! strips away thelayers of confusion most IT stakeholders face when confronted withenterprise architecture, and illustrates pragmatic and practicalpaths towards a sustainable and efficient enterprise architecture.Both the technically savvy and the bean counters will enjoy thisbook that speaks to the critical points they need tounderstand." —Duane A. Nickull Senior Standards Strategist, Adobe Systems,Inc. Chair, OASIS SOA Reference Model Technical Committee Vicechair, United Nations CEFACT (UN/CEFACT) "If you're looking for a guide that's based on reality, this isit. These guys know how you can service-orient your enterprise andhave the best chance of success. This book is the best SOA tool youcan buy. I'm recommending it to everyone." —Dave Linthicum, CEO, BRIDGEWERX "Jason and Ron are experts on Service-Oriented Architecture(SOA) and have written the first book that is aimed at helping anontechnical businessperson understand why the SOA computingrevolution is critical to business. Rather than provide a nerdydeath via buzzword book, Jason and Ron take a humorous, clever, andinsightful romp through this new technology and how it impactsbusiness in general." —Brad Feld, Mobius Venture Capital Authors Jason Bloomberg and Ronald Schmelzer-senior analysts forhighly respected IT advisory and analysis firm ZapThink-say it allin the title of their new book, Service Orient or Be Doomed!:How Service Orientation Will Change Your Business. That is, ifyou fail to service orient your company, you will fail in competingwith the organizations that do. This provocative new book takes service orientation out of itsmore familiar technological surroundings within service-orientedarchitecture and introduces it as a philosophy that advocates itsrightful place within a business context, redefining it as a newway of thinking about organizing your business and itsprocesses. Informal, challenging, and intelligent in style, ServiceOrient or Be Doomed!: How Service Orientation Will Change YourBusiness shows you how you can best use technology resources tomeet your company's business goals and empower your company to gofrom "stuck" to "competitive."

Delivering Knock Your Socks Off Service

Author : Ron ZEMKE
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0761215255
Total Pages : 270 pages
Book Rating : 4.7/5 (612 download)

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Book Synopsis Delivering Knock Your Socks Off Service by : Ron ZEMKE

Download or read book Delivering Knock Your Socks Off Service written by Ron ZEMKE and published by AMACOM Div American Mgmt Assn. This book was released on 2001-01-01 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: • See things from the customer’s point of view • Meet customer expectations and satisfy their needs • Create a memorable experience for the customer • Become easy to do business with • Determine the right time to bend or break the rules • Become a fantastic fixer and powerful problem-solver • Cope effectively with "customers from hell" • Avoid the ten deadly sins of customer service • Formulate smart answers to tough customer questions. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

The Call of Service

Author : Robert Coles
Publisher : Houghton Mifflin
ISBN 13 :
Total Pages : 344 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Call of Service by : Robert Coles

Download or read book The Call of Service written by Robert Coles and published by Houghton Mifflin. This book was released on 1993 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, Coles explores the concept of idealism and why it necessary to the individual and society.

End-to-End Quality of Service over Cellular Networks

Author : Gerardo Gomez
Publisher : John Wiley & Sons
ISBN 13 : 9780470011805
Total Pages : 328 pages
Book Rating : 4.0/5 (118 download)

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Book Synopsis End-to-End Quality of Service over Cellular Networks by : Gerardo Gomez

Download or read book End-to-End Quality of Service over Cellular Networks written by Gerardo Gomez and published by John Wiley & Sons. This book was released on 2005-05-27 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view. Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network Provides service performance benchmarking for different technologies from real networks Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction Illustrates all points throughout using real world examples gleaned from cutting-edge research This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies.

Contracting for Public Services

Author : Carsten Greve
Publisher : Routledge
ISBN 13 : 1134250509
Total Pages : 199 pages
Book Rating : 4.1/5 (342 download)

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Book Synopsis Contracting for Public Services by : Carsten Greve

Download or read book Contracting for Public Services written by Carsten Greve and published by Routledge. This book was released on 2007-09-12 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Insightful and comprehensive and covering new subjects like globalization and IT, this text, international in its approach, provides a thorough introduction to the key phases of the contracting process and the skills required by managers in its implementation. These include: policy for contracting strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provision Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new theoretical ‘contract management model’ and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers.