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The Call Of Service
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Book Synopsis The Call Of Service by : Robert Coles
Download or read book The Call Of Service written by Robert Coles and published by HarperCollins. This book was released on 1994-11-15 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, Coles explores the concept of idealism and why it necessary to the individual and society.
Download or read book The Call written by Craig R. Smith and published by MSU Press. This book was released on 2022-01-01 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a unique examination of the phenomenon of the call. Characterizing the call as a rhetorical event, the book identifies how speakers can use eloquence in the service of truth. Authors Craig R. Smith and Michael J. Hyde offer the rare combination of a phenomenology of the call linked closely to eloquence and explore this linkage by examining the components of eloquence, including examples of its misuse by George W. Bush and Donald Trump. The bulk of the text examines case studies of eloquence in the service of truth including epideictic, forensic, and deliberative eloquence, with examples drawn from addresses by Barack Obama, Daniel Webster, Ronald Reagan, Margaret Chase Smith, Susan Collins, and Mitt Romney. The authors also examine the Epistles of St. Paul, the writings of St. Augustine, and the preaching of Jonathan Edwards. Finally, the book explores eloquence in filmic narratives and dialogic communication between artists and writers, concluding with a study of the sublime and how it is evoked with awe using the work of Annie Dillard.
Book Synopsis Your Call Is (Not That) Important to Us by : Emily Yellin
Download or read book Your Call Is (Not That) Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2009-03-24 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.
Book Synopsis Motivation in Public Management by : James L. Perry
Download or read book Motivation in Public Management written by James L. Perry and published by OUP Oxford. This book was released on 2008-05-15 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motivation in Public Management: The Call of Public Service joins a long-standing debate about what drives the behavior of government employees and others who are engaged in the public's business. For many centuries, public service was considered a noble calling and, more recently, a profession. During the latter part of the 20th century, however, many scholars called into question both the reality and desirability of a public service ethic. This book draws upon a substantial and growing body of evidence from across disciplines in the social, behavioral, and natural sciences. It asks and answers key questions about the extent to which behavior is fundamentally self- or other-regarding. To paraphrase James Madison, 'public servants are not angels,' but neither are they self-aggrandizing opportunists. The evidence presented in this volume offers a compelling case that motivation theory should be grounded not only in rational choice models, but altruistic and prosocial perspectives as well. In addition to reviewing evidence from many disciplines, the volume extensively reviews research in public management conducted under the rubric of 'public service motivation'. The volume is a comprehensive guide to history, methodology, empirical research, and institutional and managerial implications of research on public service motivation. As the contributors illustrate, the implications transcend particular sectors or countries.
Book Synopsis Answering the Call by : Nathaniel R. Jones
Download or read book Answering the Call written by Nathaniel R. Jones and published by New Press, The. This book was released on 2010-03-01 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Jones, a trailblazing African American judge, delivers an urgently needed perspective on American history . . . [A] passionate and informative account” (Booklist, starred review). Answering the Call is an extraordinary eyewitness account from an unsung hero of the battle for racial equality in America—a battle that, far from ending with the great victories of the civil rights era, saw some of its signal achievements in the desegregation fights of the 1970s and its most notable setbacks in the affirmative action debates that continue into the present in Ferguson, Baltimore, and beyond. Judge Nathaniel R. Jones’s groundbreaking career was forged in the 1960s: As the first African American assistant US attorney in Ohio; as assistant general counsel of the Kerner Commission; and, beginning in 1969, as general counsel of the NAACP. In that latter role, Jones coordinated attacks against Northern school segregation—a vital, divisive, and poorly understood chapter in the movement for equality—twice arguing in the pivotal US Supreme Court case Bradley v. Milliken, which addressed school desegregation in Detroit. He also led the national response to the attacks against affirmative action, spearheading and arguing many of the signal legal cases of that effort. Answering the Call is “a stunning, inside story of the contemporary struggle for civil rights . . . Essential reading for understanding where we are today—underscoring just how much work is left to be done” (Vernon E. Jordan Jr., civil rights activist). “A forthright testimony by a witness to history.” —Kirkus Reviews
Book Synopsis Wow! That's What I Call Service! by : Don Hales
Download or read book Wow! That's What I Call Service! written by Don Hales and published by Ecademy Press. This book was released on 2007-07 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: This little book is full of stories about people and businesses that cause customers to fall in love--tales brought together in order that they may serve as an inspiration to raise standards of customer service throughout the U.K.
Book Synopsis You Call That Service? Vol. 1 (light novel) by : Kisetsu Morita
Download or read book You Call That Service? Vol. 1 (light novel) written by Kisetsu Morita and published by Yen Press LLC. This book was released on 2019-12-03 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vampiric romantic comedy...? After a lifetime of hardship due to a curse placed on him by his grandfather, all Ryouta wants is to be left alone. However, when he wanders into the mountains to find some peace and quiet, instead he finds a town taken over by vampires! To make matters worse, one of its residents, a haughty (and rather eccentric) girl, soon sets her sights on him with the goal of making him her servant. Now, Ryouta has a choice to make-escape back to his old life in Japan or live out his days as the minion of Shiren Fuyukura in the quirky town of Akinomiya. An absurd new adventure from the author of I've Been Killing Slimes for 300 Years and Maxed Out My Level!
Download or read book Catholics on Call written by Robin Ryan and published by Liturgical Press. This book was released on 2010-10-01 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: What do you really want to do with your life? Who do you want to be in your life? How does God speak to you about your life? This volume, like the Catholics on Cal program at Catholic Theological Union in Chicago, raises these important questions. The highly respected essayists shed light on the variety of vocational paths in the church while providing insights about discernment, ministry, and prayer. They seek to offer young men and women information, guidance, and inspiration as they discern a life of ministry, and help them to discover that discerning a vocation is not a matter of choosing the more appealing of a variety of options; rather, it is an openness to discovering God's will. Contributors: Robin Ryan, CP, editor Thomas P. Rausch, SJ Donald Senior, CP Sheila McLaughlin Robert Schreiter, CPPS Charlene Diorka, SSJ Bishop Robert Morneau Stephen Bevans, SVD Robin Ryan is a Passionist priest and associate professor of systematic theology at Catholic Theological Union. He also serves as director of Catholics on Cal, a national vocation discovery program funded by the Lilly Endowment, Inc. He is the author of a number of articles on theological topics and the spirituality of young adults.
Book Synopsis The Service Call Blueprint by : Roger Daviston
Download or read book The Service Call Blueprint written by Roger Daviston and published by Createspace Independent Publishing Platform. This book was released on 2017-05-05 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to learn how to get paid what you are worth? When I owned my heating and air business I often pondered the question - how do I make money on these $150 service calls? If your service department is supported and subsidized by the installation department, you'll want to read this book. This book spells out a step by step process for executing a service call that, if followed, will result in massive increases in revenue per ticket. It is a simple process, scalable and easy to learn. I have included many stories from what I have learned by observing service calls since 2001 that will illustrate the principles set forth. I have taken what I gleaned from years of studying counseling, psychology, Sandler Sales training and neurolinguistics programming and show you how to apply these principles to a service call. If you follow this system you'll build a very profitable service department while not being rushed to run more calls because you'll learn how to make more with less. I'll show you how to bring back the fun into your business, which will result in much happier customers and technicians. Second Edition Notes This Second Edition includes brand new service call script templates to help you apply The Service Call Blueprint to your business. We also fixed some minor errors found by our helpful readers.
Book Synopsis In Service of Emergent India by : Jaswant Singh
Download or read book In Service of Emergent India written by Jaswant Singh and published by Indiana University Press. This book was released on 2007-09-21 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Service of Emergent India is an evocative insider's account of a crucial period in India's history. It provides an in-depth look at events that changed the way the world perceived India, and a unique view of Indian statecraft. As Minister of External Affairs, Defense, and Finance in the BJP-led governments of 1996 and 1998-2004, Jaswant Singh was the main foreign policy spokesman for the government of Atal Bihari Vajpayee during the 1998 nuclear tests by India and Pakistan, the hijacking to Kandahar, Afghanistan, of Indian Airlines flight IC 814, and the Kargil conflict between India and Pakistan, as well as other key events. In an account that is part memoir, part analysis of India's past and future prospects, Singh reflects on his childhood in rural Rajasthan at the end of the colonial period, his schooling and military training, and memories of Indian Independence and the Partition of India and Pakistan. He analyzes the first four decades of Indian nationhood under Congress Party rule, ongoing tensions between India and Pakistan, Sino-Indian relations, and post-9/11 U.S.-Indian relations.
Book Synopsis The Call of Service by : Robert Coles
Download or read book The Call of Service written by Robert Coles and published by Macmillan Reference USA. This book was released on 1994 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, Coles explores the concept of idealism and why it necessary to the individual and society.
Download or read book A Call to Service written by John Kerry and published by Penguin. This book was released on 2004-07-06 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: In more than three decades of public service, from the battlefields of Vietnam to the floor of the U.S. Senate, John Kerry has proven himself to be one of our country’s great statesmen. A leader noted as much for his independence as for his integrity, he has always been inspired by the principles of democracy to fight to hold the political system accountable, to make it a government that is truly of its people and for its people. A Call to Service is Senator Kerry’s vision for America, reaching across partisan and ideological divides to identify the common ground of our ideals, values, and experiences, and in that common ground finding the inspiration to address the six critical challenges that face us all. Those challenges—a multilateral policy for defining a role for America on the world stage, a productive economy that benefits everyone, an education system that prepares our young for the future, a health-care system that is both affordable and of the highest quality, an energy plan that protects the environment and enables us to achieve energy independence, and the revival of committed citizenship—are united by the common element of service. The call to service is nothing less than a call to rebuild the commonwealth, a call upon the greatest resource we have, our people, to fulfill its vast potential for achievement and to make our great country even greater.
Book Synopsis A Retrospect by : James Hudson Taylor
Download or read book A Retrospect written by James Hudson Taylor and published by DigiCat. This book was released on 2022-09-16 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: DigiCat Publishing presents to you this special edition of "A Retrospect" by James Hudson Taylor. DigiCat Publishing considers every written word to be a legacy of humankind. Every DigiCat book has been carefully reproduced for republishing in a new modern format. The books are available in print, as well as ebooks. DigiCat hopes you will treat this work with the acknowledgment and passion it deserves as a classic of world literature.
Download or read book Becoming Kin written by Patty Krawec and published by Broadleaf Books . This book was released on 2022-09-27 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: We find our way forward by going back. The invented history of the Western world is crumbling fast, Anishinaabe writer Patty Krawec says, but we can still honor the bonds between us. Settlers dominated and divided, but Indigenous peoples won't just send them all "home." Weaving her own story with the story of her ancestors and with the broader themes of creation, replacement, and disappearance, Krawec helps readers see settler colonialism through the eyes of an Indigenous writer. Settler colonialism tried to force us into one particular way of living, but the old ways of kinship can help us imagine a different future. Krawec asks, What would it look like to remember that we are all related? How might we become better relatives to the land, to one another, and to Indigenous movements for solidarity? Braiding together historical, scientific, and cultural analysis, Indigenous ways of knowing, and the vivid threads of communal memory, Krawec crafts a stunning, forceful call to "unforget" our history. This remarkable sojourn through Native and settler history, myth, identity, and spirituality helps us retrace our steps and pick up what was lost along the way: chances to honor rather than violate treaties, to see the land as a relative rather than a resource, and to unravel the history we have been taught.
Book Synopsis The Magic Strings of Frankie Presto by : Mitch Albom
Download or read book The Magic Strings of Frankie Presto written by Mitch Albom and published by HarperCollins. This book was released on 2015-11-10 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the beloved author of the #1 New York Times bestsellers Tuesdays with Morrie and The Five People You Meet in Heaven comes his most critically acclaimed novel yet—a stunningly original tale of love: love between a man and a woman, between an artist and his mentor, and between a musician and his God-given talent. Narrated by the voice of Music itself, the story follows Frankie Presto, a war orphan born in a burning church, through his extraordinary journey around the world. Raised by a blind guitar teacher in Spain and gifted with a talent to change people’s lives—using six mysterious blue strings—Frankie navigates the musical landscape of the twentieth century, from the 1950s jazz scene to the Grand Ole Opry to Elvis mania and Woodstock, all the while searching for his childhood love. As he becomes a famous star, he loses his way, until tragedy steals his ability to play the guitar that had so defined him. Overwhelmed by his loss, Frankie disappears for decades, reemerging late in life for one spectacular yet mystifying farewell. Part love story, part magical mystery, The Magic Strings of Frankie Presto is Mitch Albom at his finest, a Forrest Gump-like epic about one man’s journey to discover what truly matters and the power of talent to change our lives.
Book Synopsis Call Center Rocket Science by : Randy Rubingh
Download or read book Call Center Rocket Science written by Randy Rubingh and published by Createspace Independent Pub. This book was released on 2013-03-20 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace engineer, successful call center management does require certain skills and insight."-RANDY RUBINGH Call Center Rocket Science gives practical, hands on advice for today's customer service professionals. Here you will find real world advice on a wide variety of topics essential to effective call center management including: Recruiting and Hiring: How to find great agents, what to look for in a candidate, how to weed out applicants that may not be a good fit, closing the best candidates. Training: How to develop an effective new hire training course that prepares reps to take successfully take calls starting their first day on the floor. Effective Role playing strategies to increase effectiveness of training. Management: Creating a world class culture to motivate and retain your staff. How to look at and understand call center statistics. Call Center Operations: How to handle the day to day activity of a call center, and manage the business without constantly fighting fires. Outsourcing: For outsourcers- tips on how to make your client satisfied and give you more business. For those who outsource there are tips on how to get below the surface to truly understanding the level of service being provided by your service provider. Overall 110 tips that most centers can implement right away and receive immediate benefit of improved operations, and higher levels of employee and customer satisfaction.
Book Synopsis Call Center by : Gwen Foster Oglesby
Download or read book Call Center written by Gwen Foster Oglesby and published by BrownBooks.ORM. This book was released on 2016-10-18 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: A customer service expert offers practical strategies for call center managers who want to inspire their employees to be there best. Gwendolyn Oglesby has built her entire career working in customer service, creating environments and experiences that are as positive for employees as they are for customers. Now Oglesby shares the tools and strategies she has developed for improving customer service skills, managing employees, and building a successful team culture. In Call Center, Oglesby teaches managers how to train, motivate, and encourage employees to reach their full potential. Each chapter features insightful personality profiles and thought-provoking questions about call center dynamics. At the end of the day, customer service is not just about serving the customer; it’s about serving your team as well.
