Online Shopping Customer Satisfaction And Loyalty In Norway

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'Online Shopping' Customer Satisfaction and Loyalty in Norway

Author : Pervaiz Ali
Publisher : LAP Lambert Academic Publishing
ISBN 13 : 9783843383769
Total Pages : 84 pages
Book Rating : 4.3/5 (837 download)

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Book Synopsis 'Online Shopping' Customer Satisfaction and Loyalty in Norway by : Pervaiz Ali

Download or read book 'Online Shopping' Customer Satisfaction and Loyalty in Norway written by Pervaiz Ali and published by LAP Lambert Academic Publishing. This book was released on 2011-01 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past decade, there has been a dramatic change in the way consumers have altered their way of shopping. Online shopping is popular now. wherein customer is able to compare the price quoted by different suppliers and choose the best deal from it. Internet marketing is conceptually different from other marketing channels and internet promotes a one to one communication between the seller and the end user with round the clock customer service. It is very important for businesses to understand the customer satisfaction and loyalty because some the customer satisfaction and loyalty are two required things for the well being, profit and long term growth of the firms.In case of Norway, e-commerce has grown tremendously in the recent years. The results of the survey reveal that while a good percentage of Norwegians are satisfied with online shopping only less than half of them stay loyal to their online sellers. The customers will be loyal and can be retained only when online businesses constantly bring improvement in product information on websites, quality and timely delivery of goods and importantly effective website designs.

Strategic Issues in Contemporary Managerial Practices

Author : Dr.M. Subramanian
Publisher : Archers & Elevators Publishing House
ISBN 13 : 8119653998
Total Pages : 352 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis Strategic Issues in Contemporary Managerial Practices by : Dr.M. Subramanian

Download or read book Strategic Issues in Contemporary Managerial Practices written by Dr.M. Subramanian and published by Archers & Elevators Publishing House. This book was released on with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customer Satisfaction, Trust & Re-Purchase for Online Shopping Behavior for Consumers

Author : Aditi Batheja
Publisher :
ISBN 13 :
Total Pages : 43 pages
Book Rating : 4.:/5 (129 download)

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Book Synopsis Customer Satisfaction, Trust & Re-Purchase for Online Shopping Behavior for Consumers by : Aditi Batheja

Download or read book Customer Satisfaction, Trust & Re-Purchase for Online Shopping Behavior for Consumers written by Aditi Batheja and published by . This book was released on 2020 with total page 43 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study examines the factors that lead to e - loyalty, which eventually results in customers repurchasing from the same e-tailer in India that eventually culminates into profitability for any firm. The primary data collected from a structured questionnaire has been analyzed to point out key factors such as product quality, timely and accurate delivery, security risk perception, and privacy perception which hold immense significance for customers shopping online.The study covers three factors i.e., Trust, Loyalty, and Satisfaction that impacts the repurchase behavior of the consumers primarily. Furthermore, the findings also emphasize that product offerings, convenience, past purchase experience, and web-store environment have a significant impact on - loyalty. The study point to the pressing needs of e - loyalty for nurturing long term relationship with modern-day consumers.

Customer Satisfaction In Online Shopping

Author : Saumitra Sushil Sawant
Publisher : Archers & Elevators Publishing House
ISBN 13 : 8195038417
Total Pages : pages
Book Rating : 4.1/5 (95 download)

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Book Synopsis Customer Satisfaction In Online Shopping by : Saumitra Sushil Sawant

Download or read book Customer Satisfaction In Online Shopping written by Saumitra Sushil Sawant and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1799889580
Total Pages : 1964 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business by : Management Association, Information Resources

Download or read book Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-04-16 with total page 1964 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the next few years, it is expected that most businesses will have transitioned to the use of electronic commerce technologies, namely e-commerce. This acceleration in the acceptance of e-commerce not only changes the face of business and retail, but also has introduced new, adaptive business models. The experience of consumers in online shopping and the popularity of the digital marketplace have changed the way businesses must meet the needs of consumers. To stay relevant, businesses must develop new techniques and strategies to remain competitive in a changing commercial atmosphere. The way in which e-commerce is being implemented, the business models that have been developed, and the applications including the benefits and challenges to e-commerce must be discussed to understand modern business. The Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business discusses the best practices, latest strategies, and newest methods for implementing and using e-commerce in modern businesses. This includes not only a view of how business models have changed and what business models have emerged, but also provides a focus on how consumers have changed in terms of their needs, their online behavior, and their use of e-commerce services. Topics including e-business, e-services, mobile commerce, usability models, website development, brand management and marketing, and online shopping will be explored in detail. This book is ideally intended for business managers, e-commerce managers, marketers, advertisers, brand managers, executives, IT consultants, practitioners, researchers, academicians, and students interested in how e-commerce is impacting modern business models.

The Concept of e-Commerce

Author : Dr. Rohit Sublaik
Publisher : WKRISHIND PUBLISHERS
ISBN 13 :
Total Pages : 87 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Concept of e-Commerce by : Dr. Rohit Sublaik

Download or read book The Concept of e-Commerce written by Dr. Rohit Sublaik and published by WKRISHIND PUBLISHERS. This book was released on 2022-05-30 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: The importance of E-Commerce is increasing day by day. Variety of products can be shopped online with the help of the internet. The present customers’ are well versed to the process of online shopping. Online shopping has become more popular among customers’ as compared to traditional brick-and-mortar stores. As a result of technological advancements, the online buying behavior of the customers’ has also undergone a drastic change.

Proceedings of the Fourteenth International Conference on Management Science and Engineering Management

Author : Jiuping Xu
Publisher : Springer Nature
ISBN 13 : 3030498298
Total Pages : 856 pages
Book Rating : 4.0/5 (34 download)

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Book Synopsis Proceedings of the Fourteenth International Conference on Management Science and Engineering Management by : Jiuping Xu

Download or read book Proceedings of the Fourteenth International Conference on Management Science and Engineering Management written by Jiuping Xu and published by Springer Nature. This book was released on 2020-06-22 with total page 856 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers the proceedings of the 14th International Conference on Management Science and Engineering Management (ICMSEM 2020). Held at the Academy of Studies of Moldova from July 30 to August 2, 2020, the conference provided a platform for researchers and practitioners in the field to share their ideas and experiences. Covering a wide range of topics, including hot management issues in engineering science, the book presents novel ideas and the latest research advances in the area of management science and engineering management. It includes both theoretical and practical studies of management science applied in computing methodology, highlighting advanced management concepts, and computing technologies for decision-making problems involving large, uncertain and unstructured data. The book also describes the changes and challenges relating to decision-making procedures at the dawn of the big data era, and discusses new technologies for analysis, capture, search, sharing, storage, transfer and visualization, and in the context of privacy violations, as well as advances in the integration of optimization, statistics and data mining. Given its scope, it will appeal to a wide readership, particularly those looking for new ideas and research directions.

A Study on Loyalty and Customer Satisfaction of Young (16-24 Years) Online Shoppers of Pune Towards E-Shopping

Author : Swati Gangawane
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (13 download)

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Book Synopsis A Study on Loyalty and Customer Satisfaction of Young (16-24 Years) Online Shoppers of Pune Towards E-Shopping by : Swati Gangawane

Download or read book A Study on Loyalty and Customer Satisfaction of Young (16-24 Years) Online Shoppers of Pune Towards E-Shopping written by Swati Gangawane and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary goal of this research is to analyze the customer satisfaction and loyalty of online customers (young adults) in Pune. The theoretical framework discusses in brief about the effects of customer loyalty and retention on customer satisfaction. This study on customer satisfaction and loyalty level of online shoppers, we pursued with the collection of quantitative data with the help of online survey. For survey purposes, a questionnaire was prepared. This study has no limits regarding different product categories. From marketing and strategic point of view we will point out those factors that might affect the customers, while purchasing goods online. To measure the customer satisfaction and loyalty of online shoppers in Pune, Hypothesis of this study was tested using regression analysis with the 4 extracted independent variables of Customer Satisfaction. The estimated functional relationship between Customer Satisfaction and loyalty of the online shopping customer is not due to chance or random variation; there does appears to be association between them. We accept the alternate hypothesis - Customer Satisfaction affects the loyalty of the online shopping customer.

Customer Behaviour in eCommerce

Author : Šárka Zapletalová
Publisher : Springer Nature
ISBN 13 : 3031235746
Total Pages : 120 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Customer Behaviour in eCommerce by : Šárka Zapletalová

Download or read book Customer Behaviour in eCommerce written by Šárka Zapletalová and published by Springer Nature. This book was released on 2023-02-11 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Online shopping is undergoing significant changes around the globe, evolving in the food and non-food segments alike. Representing a vital distribution channel that reaches countless customers, sales from online shopping have long-since exceeded USD 1000 billion per year and are growing steadily. This book is intended for general readers and professionals interested in companies’ strategic orientation in connection with their online format and building and strengthening customer loyalty. In this regard, their business strategies are not considered in their full scope and complexity; instead, the book focuses more narrowly on the relationship between business strategy, buying behavior and customer loyalty.

Convergence of Business and Technology

Author : Dr. S. Usha
Publisher : Beyond Line Publisher
ISBN 13 : 9395659556
Total Pages : 339 pages
Book Rating : 4.3/5 (956 download)

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Book Synopsis Convergence of Business and Technology by : Dr. S. Usha

Download or read book Convergence of Business and Technology written by Dr. S. Usha and published by Beyond Line Publisher. This book was released on with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book dives deep into the crucial intersection of business and technology, two forces shaping our world. It's a practical guide for executives, business owners, and anyone who wants to understand how technology is transforming industries and corporate strategies. With this book you can discover the real impact of technology, business-technology convergence, adapting to change, practical insights and unveil the intricacies. Don't be left behind. "The Convergence of Business and Technology" equips you with the knowledge and tools you need to thrive in this rapidly evolving digital age.

Online Customer Loyalty

Author : Roberta C. Nacif
Publisher : Springer Science & Business Media
ISBN 13 : 3322815811
Total Pages : 378 pages
Book Rating : 4.3/5 (228 download)

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Book Synopsis Online Customer Loyalty by : Roberta C. Nacif

Download or read book Online Customer Loyalty written by Roberta C. Nacif and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Roberta C. Nacif investigates the behavioral consequences of self-service purchases via the Internet. She explores the effects of customers' assessments of self-service encounters experiences (attitudes) and transactional history (prior behavior) on their subsequent purchasing behavior and analyzes customers' decision of whether or not to repurchase from the same retailer and of how much money to spend.

Behavioral Customer Loyalty in Online Shopping

Author : Majid Mohammad Shafiee
Publisher :
ISBN 13 :
Total Pages : 10 pages
Book Rating : 4.:/5 (13 download)

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Book Synopsis Behavioral Customer Loyalty in Online Shopping by : Majid Mohammad Shafiee

Download or read book Behavioral Customer Loyalty in Online Shopping written by Majid Mohammad Shafiee and published by . This book was released on 2018 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nowadays, the internet has become a suitable platform for the trade of products and services. Online shopping transactions are carried out without face-to-face contact; thus, various factors can affect customers' purchase intentions. In addition to aesthetics and ease of use, trust is a critical factor which allows customers to choose an online store. Online merchants need to find ways to keep trusting customers satisfied and loyal. This paper investigates how customer loyalty can be created and/or enhanced in online shopping. The statistical population of the study includes the customers of several online stores in Iran. Data collection is carried out using a questionnaire. The results indicate that information security and website performance influence e-service quality both positively and directly. Also, responsiveness, compensation, and contact positively influence e-recovery. E-recovery has positive impact on e-loyalty, which in turn significantly affects online repurchase.

A Study of Online Shopping in New Zealand

Author : Nursyazean Mohd Daud
Publisher :
ISBN 13 :
Total Pages : 101 pages
Book Rating : 4.:/5 (99 download)

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Book Synopsis A Study of Online Shopping in New Zealand by : Nursyazean Mohd Daud

Download or read book A Study of Online Shopping in New Zealand written by Nursyazean Mohd Daud and published by . This book was released on 2014 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the advancement of technology over the past 15 years, online shopping has become a global phenomenon through which customers are able to purchase products from all over the world. Previous literature on e-commerce has identified that there are severalfactos that could enhance the purchasing experience of customers hence resulting in customer satisfaction and loyalty. These suggest the importance for online retailors to consistently improve and meet the expectations of customers in the online environment. The main aim of this study is to determine the factors that contribute to a positive shopping shopping experience that would result in customer satisfaction and loyalty in New Zealand. Based on the support of previous literature, a model of customer satisfaction and loyalty was created. The variables or constructs obtained from the literature were tested through a survey questionnaire. The respondents in New Zealand were procured through the social media networking service, Facebook, by the method of convenience sampling. The discussions of findings conclude that all of the key purchase experiences such as delivery, payment, security and privacy, and merchandise attributes are crucial in generating satisfied and loyal customers. Addtional variables such as the influence of customer reviews and customer service were mostly found to further strengthen the level of satisfaction and loyalty of New Zealand customers. These variables were also found to be barriers for online retailers to generate customer satisfaction and loyalty if customers' expectations of the key online purchase experiences are not met. This study can be considered as a crucial step in recognising the linkage between key online purchase experiences and customer satisfaction and, subsequently, loyalty in the context of online shopping in New Zealand. The findings establish that the influence of customer reviews and customer service play huge roles in impacting highly satisfied and loyal customers in the online environment.

Internet Altering Indian Households

Author : Avani Maniar
Publisher : diplom.de
ISBN 13 : 3960677251
Total Pages : 147 pages
Book Rating : 4.9/5 (66 download)

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Book Synopsis Internet Altering Indian Households by : Avani Maniar

Download or read book Internet Altering Indian Households written by Avani Maniar and published by diplom.de. This book was released on 2020-08-25 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technological advancement is helping mankind to live a better life. Internet being one of the best examples of technological advancement is a boon to society. The present research aimed to study the extent of internet usage by married women of Vadodara city for performing their household responsibilities. The sample of the study was selected through purposive and snowball techniques. However, the data was collected through both qualitative and quantitative methods. A structured questionnaire was used to collect the quantitative data whereas an interview schedule was used to collect qualitative data. The data were analyzed using different statistical measures viz ANOVA, Postdoc, Intensity Indices. The findings of the study also revealed that the internet was used to a moderate extent by married women for performing their household responsibilities. Internet usage for household responsibilities was high for socializing and entertainment related household responsibilities whereas it was moderate for kitchen management and child care management related household responsibilities. There were significant differences in usage of internet for overall household responsibilities performed by married women in relation with their age, years of marriage, type of internet user, and experience of using the internet. Married women who were- younger mothers, recently married, heavy internet user, had a single child and good experiences of using internet showed high usage of internet for performing household responsibilities. The findings also indicated that married women had overall fair experiences while using the internet. A higher percentage of married women (37.50%) did not face any problem while using the internet. A little less than forty percent (39.40%) of them faced more personal problems whereas little more than one third (35.69%) of them faced more technical problems. The qualitative findings also reflected the use of the internet by married women for kitchen management, childcare, finance management and socialization and entertainment related household responsibilities. Married women suggested to have a training session on the effective use of the internet for performing household responsibilities. The findings of the study highlighted the varied use of the internet for the performance of household responsibilities.

Digital Transformation for a Sustainable Society in the 21st Century

Author : Ilias O. Pappas
Publisher : Springer Nature
ISBN 13 : 3030293742
Total Pages : 814 pages
Book Rating : 4.0/5 (32 download)

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Book Synopsis Digital Transformation for a Sustainable Society in the 21st Century by : Ilias O. Pappas

Download or read book Digital Transformation for a Sustainable Society in the 21st Century written by Ilias O. Pappas and published by Springer Nature. This book was released on 2019-09-09 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, held in Trondheim, Norway, in September 2019. The total of 61 full and 4 short papers presented in this volume were carefully reviewed and selected from 138 submissions. The papers were organized in topical sections named: e-business; big data analytics, open science and open data; artificial intelligence and internet of things; smart cities and smart homes, social media and analytics; digital governance; digital divide and social inclusion; learning and education; security in digital environments; modelling and managing the digital enterprise; digital innovation and business transformation; and online communities.

A Study on Satisfaction Level of Customers Through Online Shopping

Author : Dimpy Sachar
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis A Study on Satisfaction Level of Customers Through Online Shopping by : Dimpy Sachar

Download or read book A Study on Satisfaction Level of Customers Through Online Shopping written by Dimpy Sachar and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, people are living in the digital environment. Earlier, internet was used as the source for information sharing, but now life is somewhat impossible without it. Everything is linked with the World Wide Web, whether it is business, social interaction or shopping. Moreover, the changed lifestyle of individuals has changed their way of doing things from traditional to the digital way in which shopping is also being shifted to online shopping. With the increasing use of internet, numbers of online users are also increasing rapidly. The primary research objective of this study is to identify the satisfaction level of customers shopping online. Due to the web presence of various online retailers they are facing the problem of customer retention. This research study helps them in analyzing the variables influences the satisfaction level of customers. By Focusing on these variables online retailers can formulate various marketing strategies to retain their customers by building trust amongst them. For this study data have been collected from the existing online buyers, they were asked to participate in this survey. The survey included questions about the customer's most recent experience with online shopping websites. A well designed Questionnaire is distributed as an instrument for data collection covering all the parameters required to analyze the perception of consumers towards online retail marketers. The results will intensify the researcher's understanding on variance in the factors influencing the online purchase intentions of both the experienced and inexperienced online purchasers. The study depicted that the factors Quality of the product, Offers and Discounts, Delivery Guaranteed and Application Safety have direct and positive impact on the different magnitudes of the Customer Satisfaction through perceived Service Quality.

Brand Loyalty in Bangladesh

Author : Dr. Md. Uzir Hossain Uzir
Publisher : Partridge Publishing Singapore
ISBN 13 : 1543764762
Total Pages : 241 pages
Book Rating : 4.5/5 (437 download)

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Book Synopsis Brand Loyalty in Bangladesh by : Dr. Md. Uzir Hossain Uzir

Download or read book Brand Loyalty in Bangladesh written by Dr. Md. Uzir Hossain Uzir and published by Partridge Publishing Singapore. This book was released on 2021-05-06 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: A brand is a valuable asset, and loyalty to a particular brand is the source of revenue and profitability of the business. Brand loyalty is significant for the business growth and expansion of companies in the electronics sector. A populated country, Bangladesh has a substantial expenditure on electronic appliances, and the demand for these household items increases over the period; however, customers are not always loyal to a particular brand. Marketing literature shows that customer satisfaction and brand confidence directly affect brand loyalty, and brand trust mediates their relationship. Due to the technological advance of social media, technology has an essential role in the customer's decision to buy household appliances. The existing literature has not focused on this massive demand for electronic appliances, customer satisfaction, loyalty, trust, and social media's significant role in consumer buying behavior. The book shoed the investigation of the effect of customer satisfaction and brand trust of electronic home appliances on brand loyalty and the mediating role of brand trust in customer satisfaction and trust relationship. The study also examined the extent to which customers believe social media information influences them. The study gathered data from 523 Bangladeshi respondents from Dhaka by conducting a survey. The data were analyzed with SPSS and CB-SEM (AMOS) for the hypothesis test. The findings revealed that customer satisfaction and brand trust significantly impact brand loyalty, and social media moderates those significant relationships. The result of the study contributed to the expectancy-disconfirmation theory, trust-commitment theory, brand loyalty theory, and theory of reasoned action by presenting empirically-based insight into customer satisfaction, brand trust, and brand loyalty constructs in electronic home appliances in Bangladesh. In addition, the results provided a practical insight into marketing and brand management. They suggested the practicing managers in developing product quality with customer preference, building trust through maintaining brand image and creating awareness among the customers, and considering the significance of social media and its usage. The research used probabilistic sampling techniques, both rural and urban customers, only a single home appliance, and PLS-SEM statistical tool for analysis. Future researchers could focus and include other variables such as price or advertising; consider loyalty separately, and use both urban and rural customers to have better predictions.