Onboarding Champions

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Onboarding Champions

Author : James Mueller
Publisher :
ISBN 13 : 9781734297317
Total Pages : 240 pages
Book Rating : 4.2/5 (973 download)

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Book Synopsis Onboarding Champions by : James Mueller

Download or read book Onboarding Champions written by James Mueller and published by . This book was released on 2021-01-12 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Onboarding Champions is the essential guidebook for nonprofit board members and executives. It challenges board members to become champions of governance and provides a roadmap to get there. Author James Mueller identifies seven principles of highly effective boards: Culture: E very board has a culture-either by default or intention. Culture is the foundation upon which sound governance is built. Through rich storytelling, observation, and advice Mueller explains how to build a solid culture rooted in sound core values. Character: The time to screen for character is before a board member is seated. Too often, assumptions are made of a person's character based upon the first impression or just because they are willing to serve on the board. Mueller challenges us not to be shy about assessing prospective members' character during recruitment . Competence: It is vital for a board to genuinely examine the board member competencies it needs to become a highly effective board. Mueller shows us how to look beyond business acumen to identify, define, and seek out competences that will have a transformative effect on a board's ability to govern. Connections: When their organizations fail to access the levels of support they need to thrive, they often assume that they just need more visibility. The deeper truth is that they need to develop a band of believers among a cross-section of potential constituencies. Mueller describes four types of constituencies from which boards need to recruit in order to develop greater organizational support. Composition: Building a strong board that embodies the character, competence, connections, and diversity that organizations need to thrive is not a complicated process. The approach is straightforward, but it takes time and discipline to do it right. Mueller walks us through insights he has derived over four decades to help us succeed at building championship boards. Continuity: Knowledge of how a nonprofit is organized, functions, and performs over time is critical to sound governance decision-making. Mueller discusses how board members must understand how their organization is uniquely wired in order for them to make informed decisions, especially when the stakes are high. Collaboration: Collaboration is the mindset that enables us to work together cooperatively to advance the causes we serve-whether internally or with other organizations. Mueller describes how to cultivate and sustain the collaborative mindset and the benefits it bestows upon organizations that practice it. In describing Onboarding Champions, international nonprofit governance consultant Steven Bowman writes: James Mueller is a masterful executive, board member, and high-level consultant to nonprofit organizations, and this shines through in his latest book, Onboarding Champions. He gets right into the heart of the matter in the first chapter-boom!-creating board culture, a topic that is just now starting to find its way into the boardroom. James asks incredibly insightful questions throughout the book that can unlock strategic conversations around recruitment, selection, and onboarding of new directors-and provides practical exercises that can give insight into your own situation!

Onboarding Matters

Author : Donna Weber
Publisher : Springboard in LLC
ISBN 13 : 9781737073512
Total Pages : 218 pages
Book Rating : 4.0/5 (735 download)

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Book Synopsis Onboarding Matters by : Donna Weber

Download or read book Onboarding Matters written by Donna Weber and published by Springboard in LLC. This book was released on 2021-06 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers. Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, higher solution adoption, and increased customer lifetime value. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding(TM) framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage. "Onboarding Matters provides an impactful framework as well as practical tips and valuable resources to perfect the art and science of a superior onboarding process. It's a must read for anyone who cares about Customer Success." Ashvin Vaidyanathan, Chief Customer Officer, Gainsight "Onboarding Matters, by Donna Weber, is the leading guide for anyone seeking to create a high-impact onboarding program. The book is a step-by-step blueprint for orchestrating Customer Success from day one. I always say that customer onboarding is the beginning of churn or success, and Donna's book takes you through the why and the how. A must-read with clear examples and resources to apply to your organization." Emilia D'Anzica, Founder, Growth Molecules Buy this book today and use its practical guidance and detailed templates to start building your own customer onboarding practice.

Creative Onboarding Programs: Tools for Energizing Your Orientation Program

Author : Doris M. Sims
Publisher : McGraw Hill Professional
ISBN 13 : 0071737685
Total Pages : 401 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Creative Onboarding Programs: Tools for Energizing Your Orientation Program by : Doris M. Sims

Download or read book Creative Onboarding Programs: Tools for Energizing Your Orientation Program written by Doris M. Sims and published by McGraw Hill Professional. This book was released on 2010-10-15 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised, expanded, and up-to-the-minute—the leading guide to serving the modern organization's onboarding needs It's a challenge overlooked by many: The need to bring recent hires into the fold, smoothly, effectively, and rapidly. And in this state-of-the-art multi-phased guide to integrating new employees into an organization, Doris Sims, longtime HR and onboarding guru again redefines the expectations of what effective HR training and succession management can do for your business. Fully updated with new case studies of best practices from successful companies, Creative Onboarding is the edge your business needs. The most complete resource for helping employees do their best work from the minute they first walk in the door, this book delivers an arsenal of high-end strategies and skills, including: Activities and checklists to help focus your onboarding efforts Advice on designing and implementing programs for employees at any level that mesh with existing organizational cultures The latest tools, technologies that create programs with impact Ways to measure results-and make positive adjustments on the fly In today's hyper-competitive business environment, seamless onboarding is an absolute necessity. And Creative Onboarding puts within easy reach the benefits of improved retention and performance, along with drastically reduced HR-related overhead. Topics covered include: Designing New Employee Onboarding: Companies Who Do it Right • New Tools and Technologies to Make Your Program Fun and Memorable • Onboarding New Managers • Onboarding FAQs • and more

Effective Onboarding

Author : Norma Davila
Publisher : Association for Talent Development
ISBN 13 : 1947308610
Total Pages : 172 pages
Book Rating : 4.9/5 (473 download)

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Book Synopsis Effective Onboarding by : Norma Davila

Download or read book Effective Onboarding written by Norma Davila and published by Association for Talent Development. This book was released on 2018-09-18 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Onboarding turns the key, opening the door to talent development Investing in onboarding means investing in employee success and the business of the future. Effective onboarding programs both increase and facilitate employee engagement and business results; onboarding shortens the employee learning curve by increasing job knowledge. If you need to design, revise, or expand your company’s onboarding program, Effective Onboarding offers a simple-to-follow path forward. Talent development experts Norma Dávila and Wanda Piña-Ramírez combine their significant consulting experience and the latest onboarding trends to create a single source for onboarding best practices, job aids, templates, and checklists. Also included are examples and stories based on real-life situations the authors have encountered in their practice. While many books about onboarding limit their approach to employee recruitment and selection, this book is more comprehensive, following employees through their first year on the job. Effective Onboarding clarifies the differences between orientation and onboarding, describes how to build a business case for your onboarding program, and guides you to design, implement, evaluate, and sustain the program that’s right for your organization. Effective Onboarding is part of a new ATD series, What Works in Talent Development, which addresses the most critical topics facing today’s talent development practitioners. Each book in the series is written for trainers, by trainers, and offers a clear, step-by-step path to solve real issues.

Product-Led Onboarding

Author : Ramli John
Publisher : Productled Press
ISBN 13 : 9781777717704
Total Pages : 312 pages
Book Rating : 4.7/5 (177 download)

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Book Synopsis Product-Led Onboarding by : Ramli John

Download or read book Product-Led Onboarding written by Ramli John and published by Productled Press. This book was released on 2021-06-04 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: When you borrow a plate from grandma, does she ask you to pay a deposit? Of course not. Likewise, blocking your non-paying ("freemium") customers from the core experience of your product, is like chopping your own leg off while running a marathon. Yet, this is just one of the crucial mistakes that most SaaS companies make right off the bat. Think about it. Do YOU have... Stalled accounts taking up valuable space? Sub-par clients who only expect freebies and don't ever use the full features of your product? Low conversion from free accounts to paid? Then, you might have a shot-yourself-in-the-foot problem. In this book, you'll find the easy, 6-step formula you can apply to your operations today that can change absolutely everything. You'll be able to count your company among giants like Mixpanel, Ubisoft, and Outsystems when you: Captivate clients' attention from the get-go. Make it easier for clients to get good at using your software so they are more likely to use it. Create a fool-proof checklist to make your product go viral. Match services with behaviors, and get users addicted to your product. Win rave reviews by making clients feel like VIPs. Use this strategy at each level in your team to supercharge its effect. Rinse and repeat, and watch your business grow while you sleep. In short, you'll discover why putting your customer first is the ultimate secret to growing your company. And how you can achieve astronomical conversions and customer loyalty without even trying. Check out what others are saying:

Conscious Capitalism Field Guide

Author : Raj Sisodia
Publisher : Harvard Business Press
ISBN 13 : 1633691713
Total Pages : 423 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Conscious Capitalism Field Guide by : Raj Sisodia

Download or read book Conscious Capitalism Field Guide written by Raj Sisodia and published by Harvard Business Press. This book was released on 2018-03-20 with total page 423 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build conscious leadership into your business. You subscribe to the basic idea that business can do more than make money, but you're not sure how to act on that conviction or how to share it with the rest of your organization. The Conscious Capitalism Field Guide--the authoritative follow-up to the bestselling book Conscious Capitalism, by John Mackey, CEO of Whole Foods Market, and leadership expert Raj Sisodia--gives you the tools for sharing and implementing the principles of higher purpose and conscious business throughout your organization. This practical guide provides hands-on materials--the same tools used in companies such as Whole Foods Market, Southwest Airlines, Life is Good, The Container Store, Barry-Wehmiller, Zappos, and many others--that you can use on your own, with your team, or with others throughout your organization to build conscious leadership and practices into your business. Organized according to the four core principles (higher purpose, stakeholder orientation, conscious leadership, and conscious culture) of Conscious Capitalism, the book provides exercises, worksheets, checklists, and instructions--for use both individually and with teams--as well as advice, examples, and real-life stories to help you apply these ideas and make them come alive in your organization. You and your team will: write a purpose statement learn how to create win-win-win relationships with all your stakeholders create a "culture playbook" for your company develop a leadership checklist for your organization build a personal leadership development plan set priorities for the coming year and beyond

Customer Education

Author : Adam Avramescu
Publisher : Independently Published
ISBN 13 : 9781791729882
Total Pages : 306 pages
Book Rating : 4.7/5 (298 download)

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Book Synopsis Customer Education by : Adam Avramescu

Download or read book Customer Education written by Adam Avramescu and published by Independently Published. This book was released on 2019-01-10 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's software companies can't afford to be passive with their customers. As software moves to the web and becomes more consumerized, software companies can only grow if their current customers renew and grow over time. Otherwise those customers will leave, creating a "leaky bucket" of revenue.So, what are smart, innovative companies doing before they end up with severe churn problems? Forward-thinking companies invest in Customer Education early as a way to drive customer growth and maximize lifetime value in a scalable way. Over time, this function has the potential to differentiate a company in the market.Consider this book a survival guide to investing in a Customer Education function, including: -How to drive a Customer Education strategy across your customer lifecycle-Tips for creating killer content that will actually lead to customer performance-What tools to implement as part of your technology stack-Measurement strategies for improving your content and showing ROI-And more...

Think Like a Software Engineering Manager

Author : Akanksha Gupta
Publisher : Simon and Schuster
ISBN 13 : 1638355517
Total Pages : 350 pages
Book Rating : 4.6/5 (383 download)

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Book Synopsis Think Like a Software Engineering Manager by : Akanksha Gupta

Download or read book Think Like a Software Engineering Manager written by Akanksha Gupta and published by Simon and Schuster. This book was released on 2024-08-06 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock your full potential as an effective, efficient, and inspiring leader, and be the software engineering manager that your team deserves! Most development teams are only as good as their leader. In this practical guide, you’ll explore all aspects of the software engineering manager’s job, from operational practices to the core skills of handling humans. Think Like a Software Engineering Manager is full of all the skills you’ll need to thrive in software leadership, including: People and performance management Empathy and feedback Delegation and learning to let go Hiring amazing engineers and handling attrition Collaborating with cross-functional partners Managing expectations at all levels Implementing engineering and operational excellence Time and organizational change management Experienced team leader Akanksha Gupta helps you explore whether software engineering management is the right move for your career, guides you through preparing for the position, and gives you all the tools you need to thrive in the role. Thought-provoking exercises help you apply what you learn to your daily professional life, and prepare you for making the big decisions about software. About the technology A software engineering manager needs to be an amazing communicator, an effective decision maker, and a thoughtful mentor. Your success depends on your ability to evaluate and manage projects, motivate and lead your team, and coolly handle whatever crisis each new day brings. It’s a big transition, and this book will guide you every step of the way. About the book Think Like a Software Engineering Manager teaches you how to hire, train, and lead a successful development team. You’ll start with building and managing your team to maximize performance. You’ll then quickly progress to strategies for delivering large scale projects, cultivating excellence in your projects, and managing change. Author Akanksha Gupta’s battle stories and industry anecdotes from her work at Amazon, Audible, Robinhood, and Microsoft reveal how the experts handle the biggest engineering management challenges. What's inside People and performance management Hiring amazing engineers and handling attrition Collaborating with cross-functional partners Practice for success with insightful exercises About the reader For new and aspiring software engineering managers. About the author Akanksha Gupta is an engineering leader at Amazon AWS. She has served as an engineering manager at Robinhood, Audible, and Microsoft and passionately champions the cause of empowering women within the tech industry. The technical editor on this book was Bruce Bergman. Table of Contents PART 1 1 Exploring the engineering manager role 2 Individual contributor to engineering manager 3 Managing people, teams, and yourself 4 Managing performance 5 Delegation: Learn to let go 6 Rewards and recognition 7 Hiring 8 Handling attrition PART 2 9 Working with cross-functional partners 10 Project management, execution, and delivery 11 Managing expectations PART 3 12 Engineering and operational excellence 13 Organizational change management 14 Time management 15 Beyond this book: Grow yourself

Ally Up

Author : Di Ciruolo
Publisher : Morgan James Publishing
ISBN 13 : 1631954024
Total Pages : 185 pages
Book Rating : 4.6/5 (319 download)

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Book Synopsis Ally Up by : Di Ciruolo

Download or read book Ally Up written by Di Ciruolo and published by Morgan James Publishing. This book was released on 2021-05-04 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ally Up teaches what every business should know about diversity, equity, and inclusion.

The Handbook of Communication Training

Author : J Wallace
Publisher : Routledge
ISBN 13 : 1351735349
Total Pages : 605 pages
Book Rating : 4.3/5 (517 download)

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Book Synopsis The Handbook of Communication Training by : J Wallace

Download or read book The Handbook of Communication Training written by J Wallace and published by Routledge. This book was released on 2018-09-03 with total page 605 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication remains a significant topic for job acquisition, development, and advancement. As such, there are no shortage of classes, seminars and books written on the subject. However, there are few designed for the corporate consultant that are not aligned with some proprietary system, traditional academic classrooms, or author’s speculation. These tend to be either inaccessible, questionable in their content, or specifically aligned with the producers’ interests. So where can the Communication trainers and consultants go to focus on fundamental touchstone research and practices? The Handbook of Communication Training is a powerful template, and first of its kind, for communication practitioners and academicians who wish to strengthen their professional capabilities. It also acts as a guide and standard for consumers and clients of these services. The chapters within are an outgrowth of the National Communication Association’s Training & Development Division’s desire to provide guidance, structure, and support for members and non-members alike. It is specifically targeted at those pursuing best practices regarding communication consulting, coaching, teaching and training. The 7 Best Practices presented in this book represent capabilities that are foundational to the effective transfer of communication promotion and skill enhancement. As such, these practices, and supporting chapters, should appeal to novice and experts alike.

The Seven Pillars of Customer Success

Author : Wayne McCulloch
Publisher : Lioncrest Publishing
ISBN 13 : 9781544516608
Total Pages : 344 pages
Book Rating : 4.5/5 (166 download)

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Book Synopsis The Seven Pillars of Customer Success by : Wayne McCulloch

Download or read book The Seven Pillars of Customer Success written by Wayne McCulloch and published by Lioncrest Publishing. This book was released on 2021-04-27 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch has more than 25 years of experience in the software industry-years spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you'll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective-this book provides both, and more.

People Powered

Author : Jono Bacon
Publisher : HarperCollins Leadership
ISBN 13 : 1400214890
Total Pages : 321 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis People Powered by : Jono Bacon

Download or read book People Powered written by Jono Bacon and published by HarperCollins Leadership. This book was released on 2019-11-12 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you discovered a blueprint that could grow your brand’s reputation and loyalty, dramatically reduce customer service issues, produce content and technology, and cement a powerful, lasting relationship between you and your customers? Communities have been a popular topic since the rise of the Internet and social media, but few companies have consistently harnessed their power, driven tangible value, and effectively measured their return on investment (ROI) like Salesforce.com, Star Citizen via Kickstarter, and Red Hat. Companies such as PayPal, Facebook, Bosch, Microsoft, CapitalOne, and Google, have also built communities inside their organizations, which have fostered innovation, broken down silos, and helped their organizations to operate more efficiently and collaboratively. People Powered helps C-suite leaders, founders, marketers, customer advocates, and community leaders gain a competitive advantage by answering the following questions: What is the key value proposition of building a community? What kind of community do we need and how do we build and integrate it into our organization? How do we incentivize and encourage people to get involved, build reliable growth, and keep community members engaged? How do we develop authentic, productive relationships with community members both online and in person? How do we get departmental buy-in, hire effectively, and create consistent, reliable community engagement skills in our organization? What are the strategic and tactical pitfalls and roadblocks we need to avoid? How do we make sure that our community continues to grow with us—and more importantly, how do we make sure that we continue to grow with them? People Powered pulls together over 20 years of pragmatic experience into a clear, simple methodology and blueprint to not just answer these questions, but deliver results. Don’t get left behind—become an industry trailblazer and ensure your company’s longevity by tapping into the most dynamic force both outside and inside your organization: the people.

Beyond Knowledge Management

Author : Jay Liebowitz
Publisher : CRC Press
ISBN 13 : 1040072046
Total Pages : 179 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Beyond Knowledge Management by : Jay Liebowitz

Download or read book Beyond Knowledge Management written by Jay Liebowitz and published by CRC Press. This book was released on 2016-04-19 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although knowledge management (KM) has already helped numerous organizations achieve competitive advantages, many organizations have yet to embark on their knowledge management journey. Geared for executives and senior managers, Beyond Knowledge Management: What Every Leader Should Know is concise and easy-to-read. It looks at 10 areas where organi

Talent Makers

Author : Daniel Chait
Publisher : John Wiley & Sons
ISBN 13 : 1119785286
Total Pages : 275 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Talent Makers by : Daniel Chait

Download or read book Talent Makers written by Daniel Chait and published by John Wiley & Sons. This book was released on 2021-03-30 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerful ideas to transform hiring into a massive competitive advantage for your business Talent Makers: How the Best Organizations Win through Structured and Inclusive Hiring is essential reading for every leader who knows that hiring is crucial to their organization and wants to compete for top talent, diversify their organization, and build winning teams. Daniel Chait and Jon Stross, co-founders of Greenhouse Software, Inc, provide readers with a comprehensive and proven framework to improve hiring quickly, substantially, and measurably. Talent Makers will provide a step-by-step plan and actionable advice to help leaders assess their talent practice (or lack thereof) and transform hiring into a measurable competitive advantage. Readers will understand and employ: A proven system and principles for hiring used by the world's best companies Hiring practices that remove bias and result in more diverse teams An assessment of their hiring practice using the Hiring Maturity model Measurement of employee lifetime value in quantifiable terms, and how to increase that value through hiring The Talent Makers methodology is the result of the authors’ experience and the ideas and stories from their community of more than 4,000 organizations. This is the book that CEOs, hiring managers, talent practitioners, and human resources leaders must read to transform their hiring and propel their organization to new heights.

Recruiting and Managing Volunteers in Museums and Other Nonprofit Organizations

Author : Kristy Van Hoven
Publisher : Rowman & Littlefield
ISBN 13 : 1538187655
Total Pages : 175 pages
Book Rating : 4.5/5 (381 download)

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Book Synopsis Recruiting and Managing Volunteers in Museums and Other Nonprofit Organizations by : Kristy Van Hoven

Download or read book Recruiting and Managing Volunteers in Museums and Other Nonprofit Organizations written by Kristy Van Hoven and published by Rowman & Littlefield. This book was released on 2024-09-03 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recruiting and Managing Volunteers in Museums is back with a highly anticipated second edition! A decade after the first edition's release, this updated handbook offers fresh insights into the world of museum volunteers and their vital contributions to the success of organizations, both big and small. In the past 10 years, the world has undergone significant changes, and museum volunteer programs have had to adapt and evolve to keep up. The second edition is the perfect tool for anyone looking to start, maintain, revamp, or restart their museum's volunteer program. The second edition offers new approaches to engaging community members in your organization and bringing diverse groups of volunteers into any department at your institution. Additionally, it provides practical advice on how to plan for and include volunteers in building a sustainable and exciting future for your museum. Whether you're a seasoned volunteer manager or new to the field, this book offers valuable insights and strategies to help you navigate the ever-changing landscape of museum volunteer management. With Recruiting and Managing Volunteers in Museums Second Edition, you'll be equipped to create a thriving volunteer program that benefits your museum and its visitors for years to come.

The Customer Success Professional's Handbook

Author : Ashvin Vaidyanathan
Publisher : John Wiley & Sons
ISBN 13 : 1119624614
Total Pages : 297 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis The Customer Success Professional's Handbook by : Ashvin Vaidyanathan

Download or read book The Customer Success Professional's Handbook written by Ashvin Vaidyanathan and published by John Wiley & Sons. This book was released on 2020-01-15 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

The New Leader's 100-Day Action Plan

Author : George B. Bradt
Publisher : John Wiley & Sons
ISBN 13 : 0470440279
Total Pages : 280 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis The New Leader's 100-Day Action Plan by : George B. Bradt

Download or read book The New Leader's 100-Day Action Plan written by George B. Bradt and published by John Wiley & Sons. This book was released on 2009-03-16 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New Leader's 100-Day Action Plan, and the included downloadable forms, has proven itself to be a valuable resource for new leaders in any organization. This revision includes 40% new material and updates -- including new and updated downloadable forms -- with new chapters on: * A new chapter on POSITIONING yourself for a leadership role * A new chapter on what to do AFTER THE FIRST 100 DAYS * A new chapter on getting PROMOTED FROM WITHIN and what to do then