Municipality Customer Service Superstars

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Customer Service for Hospitality and Tourism

Author : Simon Hudson
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1908999349
Total Pages : 166 pages
Book Rating : 4.9/5 (89 download)

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Book Synopsis Customer Service for Hospitality and Tourism by : Simon Hudson

Download or read book Customer Service for Hospitality and Tourism written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2012-11-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.

Achieving Excellence Through Customer Service

Author : John Tschohl
Publisher : Best Sellers Publishing
ISBN 13 : 9780963626844
Total Pages : 388 pages
Book Rating : 4.6/5 (268 download)

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Book Synopsis Achieving Excellence Through Customer Service by : John Tschohl

Download or read book Achieving Excellence Through Customer Service written by John Tschohl and published by Best Sellers Publishing. This book was released on 1996 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes the theory that superior customer service leads to a superior business organisation

The Superstar Syndrome

Author : Myra S White
Publisher : Random House India
ISBN 13 : 8184004737
Total Pages : 167 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis The Superstar Syndrome by : Myra S White

Download or read book The Superstar Syndrome written by Myra S White and published by Random House India. This book was released on 2013-08-22 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hidden in each of us is a superstar waiting to come to life. Often we struggle to find this, not because we lack talent, desire, or ability, but because we don’t know the right steps to take. Frequently, we surrender to a sea of negative emotions and self-doubts right at the very beginning, or give up after a few setbacks. Dr Myra S. White and Sanjay Jha provide a comprehensive nine-step roadmap to help you succeed in the workplace and other areas of your lives. The Superstar Syndrome is the ultimate success bible based on the lives of over 80 well-known people, like N.R. Narayana Murthy, M.S. Dhoni, Steve Jobs, Jack Welch, Warren Buffet, and Ratan Tata who transformed themselves from ordinary people into exceptional achievers. It covers all aspects of what you need to know and do to successfully make the journey to superstardom—how to identify and manage your special talents, build power, influence, and deliver A-level performances—and illustrates each step with examples from the lives of the well-known superstars that were studied. It makes you believe that the finish line is not just within your reach, but opens up dreams and possibilities beyond.

Housewife Superstar

Author : Danielle Wood
Publisher : Text Publishing
ISBN 13 : 1921758856
Total Pages : 225 pages
Book Rating : 4.9/5 (217 download)

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Book Synopsis Housewife Superstar by : Danielle Wood

Download or read book Housewife Superstar written by Danielle Wood and published by Text Publishing. This book was released on 2011-10-31 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Housewife Superstar is the life story of eccentric Tasmanian domestic goddess, Marjorie Bligh. Now 94 years old, Marjorie is the author of a library of advice books covering topics including food, household management, health and beauty, poetry, gardening and recycling. Marjorie is the go-to-girl for all manner of problem-solving. She knows what to do when a goldfish has constipation (feed it Epsom salts), and what to do when you run out of rouge (cut a beetroot in half and slap it on your cheeks). Famous for never wasting a thing, Marjorie has constructed a museum within her own home to show off the various items she has knitted and crocheted out of such unlikely materials as plastic shopping bags and used pantyhose. Her abundant garden is staked out with old-fashioned corset brassieres that function as plant protectors. Sensationally thrice-married (once divorced and twice widowed), Marjorie is, according to her colossal fan Barry Humphries, 'no slouch in the matrimonial department'. Her short-lived second marriage, to preacher and schoolteacher Adrian Cooper, was punctuated by endless love notes, breakfasts in bed and territorial catfights with Adrian's adult daughters. Following Adrian's death, Marjorie met her third husband Eric Bligh – a bus driver – on a CWA outing, snagging him with promises of fruitcake and flirtatious glances in his rear view mirror. Housewife Superstar is an illuminating look at a true Australian treasure. Marjorie Bligh will soon be a household name.

Michigan Municipal Review

Author :
Publisher :
ISBN 13 :
Total Pages : 554 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Michigan Municipal Review by :

Download or read book Michigan Municipal Review written by and published by . This book was released on 1984 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Superstar India

Author : Shobhaa De
Publisher : Penguin UK
ISBN 13 : 8184754248
Total Pages : 329 pages
Book Rating : 4.1/5 (847 download)

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Book Synopsis Superstar India by : Shobhaa De

Download or read book Superstar India written by Shobhaa De and published by Penguin UK. This book was released on 2015-08-15 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vintage Shobhaa Dé, with scathing take-offs on everything, from the caste system to male chauvinism, from sex to social pretension . . . in other words, it's all great fun'-Economic Times Watching the preparations for independent India's 60th birthday in 2007, Dé-poised then to enter her own sixth decade-was struck by the thought, 'Surely my life has taken the same trajectory as the country's!' While she reflected on this, many more questions arose: Does India really deserve to congratulate itself? Has it lived up to the early promises it made to its people? Does Dé herself believe in India? In Superstar India, an intimate confession to her readers, Dé answers these questions and discovers a jawan-young-India, ready to find its place in today's world. Witty, passionate and gloriously opinionated, Superstar India celebrates the spirit of a nation that is certainly not about to lose its glow.

Catalog of Copyright Entries. Third Series

Author : Library of Congress. Copyright Office
Publisher : Copyright Office, Library of Congress
ISBN 13 :
Total Pages : 1076 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Catalog of Copyright Entries. Third Series by : Library of Congress. Copyright Office

Download or read book Catalog of Copyright Entries. Third Series written by Library of Congress. Copyright Office and published by Copyright Office, Library of Congress. This book was released on 1974 with total page 1076 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Superstar Show of Government

Author : Roger-Gérard Schwartzenberg
Publisher :
ISBN 13 :
Total Pages : 328 pages
Book Rating : 4.:/5 (38 download)

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Book Synopsis The Superstar Show of Government by : Roger-Gérard Schwartzenberg

Download or read book The Superstar Show of Government written by Roger-Gérard Schwartzenberg and published by . This book was released on 1979 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt:

A Marmac Guide to Dallas

Author : Yves Gerem
Publisher : Pelican Publishing
ISBN 13 : 9781589801998
Total Pages : 696 pages
Book Rating : 4.8/5 (19 download)

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Book Synopsis A Marmac Guide to Dallas by : Yves Gerem

Download or read book A Marmac Guide to Dallas written by Yves Gerem and published by Pelican Publishing. This book was released on 2004-09-01 with total page 696 pages. Available in PDF, EPUB and Kindle. Book excerpt: Longtime Dallas resident and travel writer Yves Gerem has completely updated this exhaustive listing of the best restaurants, attractions, accommodations, and more.

Retire Like a Dairy Farmer

Author : Evan J. Hoobchaak
Publisher : Balboa Press
ISBN 13 : 1452558175
Total Pages : 148 pages
Book Rating : 4.4/5 (525 download)

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Book Synopsis Retire Like a Dairy Farmer by : Evan J. Hoobchaak

Download or read book Retire Like a Dairy Farmer written by Evan J. Hoobchaak and published by Balboa Press. This book was released on 2012-10-01 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enjoying retirement in the face of today’s uncertainty can be a difficult task. Now, investors have a step-by-step guide to help them properly manage their hard-earned retirement assets in and leading up to retirement – Retire Like a Dairy Farmer. Proper retirement income planning and basic investment strategies will help any retiree create a retirement income that can’t be outlived regardless of the market’s ups and downs.

You are a Superstar

Author : Edward Packard
Publisher : Skylark
ISBN 13 : 9780553279139
Total Pages : 134 pages
Book Rating : 4.2/5 (791 download)

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Book Synopsis You are a Superstar by : Edward Packard

Download or read book You are a Superstar written by Edward Packard and published by Skylark. This book was released on 1989 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your doctor tells you that you have undergone a very rare genetic change that gives you superstar abilities - in sports, painting, music. You can be anything you want! What will you choose?

Black Belt

Author :
Publisher :
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4./5 ( download)

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Book Synopsis Black Belt by :

Download or read book Black Belt written by and published by . This book was released on 1981-04 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: The oldest and most respected martial arts title in the industry, this popular monthly magazine addresses the needs of martial artists of all levels by providing them with information about every style of self-defense in the world - including techniques and strategies. In addition, Black Belt produces and markets over 75 martial arts-oriented books and videos including many about the works of Bruce Lee, the best-known marital arts figure in the world.

Keep It, Grow It, Enjoy It, Bestow It

Author : Mitchell Brill
Publisher : iUniverse
ISBN 13 : 0595494927
Total Pages : 230 pages
Book Rating : 4.5/5 (954 download)

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Book Synopsis Keep It, Grow It, Enjoy It, Bestow It by : Mitchell Brill

Download or read book Keep It, Grow It, Enjoy It, Bestow It written by Mitchell Brill and published by iUniverse. This book was released on 2008-07 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In a series of intriguing, entertaining, and thought-provoking short essays, Mitch explains the secrets of staying solvent with strong financial growth in today's complex investing climate."--Back cover

Compendium of GST Advance Authority Rulings with Summary - Including Appellate Rulings

Author : Sanjiv Agarwal
Publisher : Bloomsbury Publishing
ISBN 13 : 9390077672
Total Pages : 2126 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Compendium of GST Advance Authority Rulings with Summary - Including Appellate Rulings by : Sanjiv Agarwal

Download or read book Compendium of GST Advance Authority Rulings with Summary - Including Appellate Rulings written by Sanjiv Agarwal and published by Bloomsbury Publishing. This book was released on 2021-06-30 with total page 2126 pages. Available in PDF, EPUB and Kindle. Book excerpt: About the book This is the third edition of the bi-annual publication on advance rulings and appellate advance rulings containing the gist and text of rulings arranged in chronological order. The book is divided into three volumes and five Chapters. Chapters 1 and 2 comprise of statutory provisions and rules on advance rulings, Chapter 3 covers topic-wise advance rulings. Chapter 4 covers appellate advance rulings and Chapter 5 covers judgments pronounced by High Courts relating to advance rulings.Key features India's first Digest on Advance Rulings (including Appellate Rulings) in GST Covers Advance Rulings, Appelate Advance Ruling and High Court cases reported from January 2020 - June 2020 Earlier rulings can be found in previous editions detailed on the inside front cover of this book List of rulings arranged: - alphabetically, - topic-wise, - authority/court-wise and - legislation/section-wise Search words index at the end of the book of the rulings digested by professionals

The Canadian Abridgment

Author :
Publisher :
ISBN 13 :
Total Pages : 1262 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis The Canadian Abridgment by :

Download or read book The Canadian Abridgment written by and published by . This book was released on 1966 with total page 1262 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Municipal Journal

Author :
Publisher :
ISBN 13 :
Total Pages : 808 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis Municipal Journal by :

Download or read book Municipal Journal written by and published by . This book was released on 1982 with total page 808 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The First Superstar

Author : Gary K. Weiand
Publisher : Xlibris Corporation
ISBN 13 : 1462844081
Total Pages : 279 pages
Book Rating : 4.4/5 (628 download)

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Book Synopsis The First Superstar by : Gary K. Weiand

Download or read book The First Superstar written by Gary K. Weiand and published by Xlibris Corporation. This book was released on 2008-01-24 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: The First Superstar tells how John L. Sullivan forged the link between media and sports by being such good copy that the papers of the 1880s couldn't help but report his every move. What Babe Ruth's homeruns were to baseball, Sullivan's knock-outs were to boxing, and Sullivan came first. The heavyweight title was created for him. He toured the country at the then-fabulous total of $500 per night, routinely offering a thousand dollars to anyone who could last just four rounds. His country loved gentlemen, so he always insisted on gloves, which was protection against the law. Toasted, first in America, then around the world, he called Teddy Roosevelt and Prince Albert "friend." The greatest fighting man ever, he tried to be the greatest drinker and profigate, too. After binging all day, he'd revive on his way to a fight, knock his opponent out as if he were a distraction, then head for the nearest bar. He'd slam down C-notes, buy drinks for the house, and leave the change. Between bars he'd scatter coins to the kids. Lines formed on his trains, because everyone knew he gave to anyone who asked. But it caught up to him. Sick and broke, he agreed to an illegal bareknuckle fight to be held in New Orleans in July of 1889 against Jake Kilrain. It was got up by an editor who wanted to cook the drunk to death. He promptly went on a four month bender that left him totally unfit, with less than two months to go. Only William Muldoon, a wrestling champion and the founder of the physical culture movement, could rescue him. Together they dominated America's front pages with its greatest story. The outlawed 72 round fight became legend, its popularity leading to the legalization of boxing. Muldoon became America's first fitness guru. Sullivan returned to drinking, and infamously drew the color line against Peter Jackson, who might have become the first Black champ. Then, after touring for three years, he lost to Jim Corbett. Sullivan drank away a fortune, actually going bankrupt, but in the end became a temperance lecturer.