Mindful Leadership Emotional Intelligence Collection 4 Books

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Mindful Leadership: Emotional Intelligence Collection (4 Books)

Author : Harvard Business Review
Publisher : Harvard Business Review Press
ISBN 13 : 1633691810
Total Pages : 1008 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Mindful Leadership: Emotional Intelligence Collection (4 Books) by : Harvard Business Review

Download or read book Mindful Leadership: Emotional Intelligence Collection (4 Books) written by Harvard Business Review and published by Harvard Business Review Press. This book was released on 2015-10-13 with total page 1008 pages. Available in PDF, EPUB and Kindle. Book excerpt: This digital collection, curated by Harvard Business Review, offers four books on the topic of emotional intelligence, found by bestselling author Daniel Goleman to be twice as important as other competencies in determining outstanding leadership. In Primal Leadership, With a New Preface by the Authors, the authors show that great leaders excel not just through skill and smarts, but by connecting with others using emotional intelligence competencies like empathy and self-awareness. The best leaders are “resonant” leaders—individuals who manage their own and others’ emotions in ways that drive success. In Resonant Leadership, Richard Boyatzis and Annie McKee provide an indispensable guide to overcoming the vicious cycle of stress, sacrifice, and dissonance that afflicts many leaders and offer a field-tested framework for creating the resonance that fuels great leadership. And in Becoming a Resonant Leader, Annie McKee, Richard Boyatzis, and Frances Johnston share vivid, real-life stories illuminating how people can develop emotional intelligence, build resonance, and renew themselves. Finally, HBR’s 10 Must Read on Emotional Intelligence presents 10 articles by experts in the field of emotional intelligence, all of which will inspire you to monitor and channel your moods and emotions; make smart, empathetic people decisions; manage conflict and regulate emotions within your team; react to tough situations with resilience; better understand your strengths, weaknesses, needs, values, and goals; and develop emotional agility.

Harvard Business Review Emotional Intelligence Collection (4 Books) (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633693813
Total Pages : 600 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Harvard Business Review Emotional Intelligence Collection (4 Books) (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Harvard Business Review Emotional Intelligence Collection (4 Books) (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2017-04-18 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. This specially priced four-volume set includes Happiness, Resilience, Mindfulness, and Empathy.

HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633699420
Total Pages : 1210 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2019-12-17 with total page 1210 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. This specially priced 14-volume set includes every book in the series: Mindfulness Resilience Influence and Persuasion Authentic Leadership Dealing with Difficult People Focus Self-Awareness Happiness Empathy Leadership Presence Purpose, Meaning, and Passion Confidence Mindful Listening Power and Impact

Seven Practices of a Mindful Leader

Author : Marc Lesser
Publisher : New World Library
ISBN 13 : 1608685209
Total Pages : 224 pages
Book Rating : 4.6/5 (86 download)

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Book Synopsis Seven Practices of a Mindful Leader by : Marc Lesser

Download or read book Seven Practices of a Mindful Leader written by Marc Lesser and published by New World Library. This book was released on 2019-02-12 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: What would your work and your life look like if you knew how to stay focused yet flexible, if you got more of the right things done, and if you were helping to create a more peaceful world at the same time? “A mindful leader makes the work environment a generative social field in which compassion, connection, and creativity thrive. The seven accessible practices in this book can teach you how to become just such a leader.” — from the foreword by Daniel J. Siegel, MD, executive director of Mindsight Institute Today’s leaders are grappling with the pace and complexity of change, the challenge of supporting healthy collaboration and alignment among teams, and the resulting stress and burnout. The practice of mindful leadership may be one of the most important competencies in business today if leaders are to move beyond fear, anxiety, nagging self-doubt, and the feeling of constant overwhelm. Marc Lesser has taught his proven seven-step method to leaders at Google, Genentech, SAP, Facebook, and dozens of other Fortune 500 companies for over twenty years and has distilled a lifetime of mindfulness and business experience into these chapters. This incredibly practical yet accessible book draws on Marc’s experience as a CEO of three companies, as cofounder of the world-renowned Search Inside Yourself (SIY) program within Google, and as a longtime Zen practitioner. The principles in this book can be applied to leadership at any level, providing readers with the tools they need to shift awareness, enhance communication, build trust, eliminate fear and self-doubt, and minimize unnecessary workplace drama. Embracing any one of the seven practices alone can be life-changing. When used together, they support a path of well-being, productivity, and positive influence. Practicing mindful leadership will allow you to achieve results — with more energy, clarity, meaning, and connection. Your intentions and actions will be more aligned. You will accomplish more with less wasted effort. After reading this book, you’ll understand why some of the world’s most successful companies routinely incorporate the Seven Practices of a Mindful Leader, integrating mindfulness, emotional intelligence, and business savvy to create great corporate cultures, and even a better world.

Mindfulness (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633693201
Total Pages : 144 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Mindfulness (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Mindfulness (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2017-04-18 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: The benefits of mindfulness include better performance, heightened creativity, deeper self-awareness, and increased charisma—not to mention greater peace of mind. This book gives you practical steps for building a sense of presence into your daily work routine. It also explains the science behind mindfulness and why it works and gives clear-eyed warnings about the pitfalls of the fad. This volume includes the work of: Daniel Goleman Ellen Langer Susan David Christina Congleton This collection of articles includes “Mindfulness in the Age of Complexity,” an interview with Ellen Langer by Alison Beard; “Mindfulness Can Literally Change Your Brain,” by Christina Congleton, Britta K. Hölzel, and Sara W. Lazar; “How to Practice Mindfulness Throughout Your Work Day,” by Rasmus Hougaard and Jacqueline Carter; “Resilience for the Rest of Us,” by Daniel Goleman; “Emotional Agility: How Effective Leaders Manage Their Thoughts and Feelings,” by Susan David and Christina Congleton; “Don’t Let Power Corrupt You,” by Dacher Keltner; “Mindfulness for People Who Are Too Busy to Meditate,” by Maria Gonzalez; “Is Something Lost When We Use Mindfulness as a Productivity Tool?” by Charlotte Lieberman; and “There Are Risks to Mindfulness at Work,” by David Brendel. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Finding the Space to Lead

Author : Janice Marturano
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1620402483
Total Pages : 210 pages
Book Rating : 4.6/5 (24 download)

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Book Synopsis Finding the Space to Lead by : Janice Marturano

Download or read book Finding the Space to Lead written by Janice Marturano and published by Bloomsbury Publishing USA. This book was released on 2014-01-07 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The complexity and relentless pace of our world places exceptional demands on leaders today. They work incredibly hard and yet feel that they are not meeting their own expectations of excellence. They feel disconnected from their own values and overburdened. By the thousands, they seek out books on leadership skills, time management, and “getting things done,” but the techniques these volumes offer, useful as they are, don't often don't speak to the leader's fundamental sense that something is missing. Janice Marturano, a senior executive with decades of experience in Fortune 500 corporations, explains how Mindful Leadership training integrates the practice of mindfulness-meditation and self-awareness-with the practical tools of management, enabling leaders to bring a wider range of their capacities to the challenges at hand. We already know from scientific research that mindfulness practices enhance mental health and improve clarity and focus. FINDING THE SPACE shows how this training has specific value for leaders. This is not a new “leadership system” to add to the burden of already overworked people. It brings the concepts of mindfulness into the everyday life of anyone in a leadership role, through specific exercises that address practical issues-the calendar, schedule, phone usage, meetings, to-do list, and strategic planning, as well as interpersonal challenges such as listening and working with difficult colleagues. Leaders who have experienced mindfulness training report that it provides a “transformative experience” with significant improvements in innovation, self-awareness, listening, and making better decisions. In FINDING THE SPACE TO LEAD, Marturano masterfully lays out her proven techniques for promoting mindfulness in the busy executive's working life.

Mindful Listening (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633696685
Total Pages : 86 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Mindful Listening (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Mindful Listening (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2019-03-05 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a mindful listener at work. Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow. This volume includes the work of: Peter Bregman Jack Zenger and Joseph Folkman Rasmus Hougaard and Jacqueline Carter Amy Jen Su and Muriel Maignan Wilkins How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Creating Mindful Leaders

Author : Joe Burton
Publisher : John Wiley & Sons
ISBN 13 : 1119484774
Total Pages : 272 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Creating Mindful Leaders by : Joe Burton

Download or read book Creating Mindful Leaders written by Joe Burton and published by John Wiley & Sons. This book was released on 2018-04-03 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unleash your inner mindful leader Mindfulness, emotional intelligence and resilience are the “must have skills” for modern leaders—yet many professionals are too stressed to know where to start. Creating Mindful Leaders provides deep insights and easy practices based in neuroscience, brain training and positive psychology to help professionals thrive in the “age of disruption.” Written by a global COO turned successful tech entrepreneur, the book provides a roadmap to greater health, happiness and performance. It speaks to every professional wanting to reduce stress, achieve greater success and enjoy life more. Offers immediately actionable techniques for professionals at all skill levels Provides relatable, real-world advice Helps build resilience while changing your relationship to stress Shares a roadmap for sustainable performance in the face of ongoing change Creating Mindful Leaders provides an informed, humorous and expert peak into the sources of stress caused by the modern pace of living and offers practical, actionable tools and techniques as the antidote to manage stress, increase resilience, and improve your wellbeing, performance, relationships, sleep and physical health.

The Mindful Leader

Author : Michael Bunting
Publisher : John Wiley & Sons
ISBN 13 : 0730329763
Total Pages : 231 pages
Book Rating : 4.7/5 (33 download)

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Book Synopsis The Mindful Leader by : Michael Bunting

Download or read book The Mindful Leader written by Michael Bunting and published by John Wiley & Sons. This book was released on 2016-08-22 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate guide to becoming an extraordinary leader – while finding happiness, gaining authenticity, and banishing stress Integrating proven mindfulness practices and world-class leadership theory, The Mindful Leader is the essential guide for self-aware leadership. The book simplifies mindfulness principles and links them solidly to business benefits. It provides a practically-grounded template for leaders to develop unprecedented levels of self awareness, wellbeing and effectiveness. Research findings throughout the book detail the positive impact of mindfulness from the perspectives of brain science, psychology and leadership. International case studies from a variety of industries illustrate the everyday implementation of mindful leadership. You'll learn easy mindfulness practices that you can implement today and a practical framework for everyday mindful leadership. You'll also be given access to online resources for vision reflections, values clarification, mindfulness practices and more. Mindful leadership is a hot topic – but it's not as simple as "when you become mindful, great leadership will spontaneously happen." This book serves as both mindfulness training and leadership training, clarifying the parallel while guiding you through the many points of intersection. Improve your leadership skills via context-specific mindfulness practices Learn mindfulness from a practical perspective, with real workplace skills Discover how leaders from around the world practice mindful leadership every day Understand the neuroscience link between mindfulness and great leadership Learn practices that deliver a deeper sense of integrity, authenticity, fulfillment and bottom-line results improvement Mindfulness provides real, practical tools for self-awareness, mental wellbeing, stress reduction and more. When practiced through a leadership lens, it becomes much more than just another leadership guide. Mindfulness transforms leadership as a whole, delivering real, lasting change that transcends typical leadership training. For a clear, concise framework of mindfulness at work, The Mindful Leader is the ideal guide for those serious about effective, sustainable leadership.

Self-Awareness (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633696626
Total Pages : 99 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Self-Awareness (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Self-Awareness (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-11-13 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: Self-awareness is the bedrock of emotional intelligence that enables you to see your talents, shortcomings, and potential. But you won't be able to achieve true self-awareness with the usual quarterly feedback and self-reflection alone. This book will teach you how to understand your thoughts and emotions, how to persuade your colleagues to share what they really think of you, and why self-awareness will spark more productive and rewarding relationships with your employees and bosses. This volume includes the work of: Daniel Goleman Robert Steven Kaplan Susan David HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Leading with Emotional Intelligence

Author : Malcolm Higgs
Publisher : Springer Nature
ISBN 13 : 3031489705
Total Pages : 313 pages
Book Rating : 4.0/5 (314 download)

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Book Synopsis Leading with Emotional Intelligence by : Malcolm Higgs

Download or read book Leading with Emotional Intelligence written by Malcolm Higgs and published by Springer Nature. This book was released on with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt:

HBR Emotional Intelligence Boxed Set (6 Books) (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633696227
Total Pages : 453 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Emotional Intelligence Boxed Set (6 Books) (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book HBR Emotional Intelligence Boxed Set (6 Books) (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-03-27 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. The specially priced six-volume set includes, Mindfulness, Resilience, Influence and Persuasion, Authentic Leadership, Happiness, and Empathy.

Mindful Leaders

Author : Laura Delizonna
Publisher : CreateSpace
ISBN 13 : 9781511763288
Total Pages : 366 pages
Book Rating : 4.7/5 (632 download)

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Book Synopsis Mindful Leaders by : Laura Delizonna

Download or read book Mindful Leaders written by Laura Delizonna and published by CreateSpace. This book was released on 2015-04-20 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: MINDFUL LEADERS: A SELF-COACHING GUIDE & TOOLKIT Mindful leaders are powerful leaders. They lead from the inside out-with self-awareness, authenticity, compassion, vision, and wisdom. Mindfulness is a state of optimal functioning-characterized by clarity, presence, flexibility, and control. We all have the natural ability to live in this state but few do. It takes practice. Whether you lead by example, manage a small team, or are an executive of a multi-national enterprise, this workbook equips you with the tools to cultivate mindful leadership. These practical techniques are based on a modern view of mindfulness, including mindfulness practices with and without meditation. They are developed from decades of research on mindfulness through disciplines such as positive psychology, management studies, sports psychology, and neuroscience, and such universities as Harvard, University of Michigan, and Stanford.This book provides simple, straightforward tools for learning some essential practices of mindful leadership. You will learn to:* Step out of conditioned behaviors, unconscious biases, and reactivity.* See the bigger perspective.* Maintain focus and clarity in the midst of high stakes challenges.* Improve decision-making and judgment.* Direct positive conflict and orient others toward solutions.* Unlock your potential to be a mindful leader. * Transform your own life, your team, your organization, and the world with mindfulness.

People Skills for a Virtual World Collection (6 Books) (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : HBR Emotional Intelligence
ISBN 13 : 9781647824785
Total Pages : 0 pages
Book Rating : 4.8/5 (247 download)

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Book Synopsis People Skills for a Virtual World Collection (6 Books) (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book People Skills for a Virtual World Collection (6 Books) (HBR Emotional Intelligence Series) written by Harvard Business Review and published by HBR Emotional Intelligence. This book was released on 2022-08-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master and demonstrate in a virtual or hybrid workplace. This specially priced, six-volume set includes the EI series books: Virtual EI Leadership Presence Mindful Listening Focus Empathy Dealing with Difficult People.

Mindful Leadership

Author : Maria Gonzalez
Publisher : John Wiley & Sons
ISBN 13 : 1118128192
Total Pages : 229 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis Mindful Leadership by : Maria Gonzalez

Download or read book Mindful Leadership written by Maria Gonzalez and published by John Wiley & Sons. This book was released on 2012-03-13 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a true leader through Mindfulness If you thought leading a team or organization meant simply creating and implementing a financial plan, delegating responsibility, and watching the bottom line, well, you're only partly right. True leadership comes from within, a place of deep calm and focus, that allows you to respond to any situation as it arises. In Mindful Leadership, you'll learn how to draw on those inner reserves through Mindfulness Meditation, a tool you can use to achieve focus and clarity, reduce stress, and develop the presence of mind to meet any number of challenges. The book opens up a world of meditation exercises that can be done anywhere, anytime (no chanting or patchouli required!) and that are the gateway to improved judgment and decision making, improved time management, enhanced team effectiveness, greater productivity, and more on-the-job inspiration and innovation. Details the nine ways in which leaders can incorporate Mindfulness into every aspect of their lives Illustrates how meditation and business actually do mix Essential for anyone interested in anticipating and serving client needs The author coaches executives throughout North America and is quoted widely in the media Offering essential skills for both life and work, Mindful Leadership shows how it's possible to successfully lead a team, an entire organization—or just yourself.

Search Inside Yourself

Author : Chade-Meng Tan
Publisher : Harper Collins
ISBN 13 : 0062121421
Total Pages : 281 pages
Book Rating : 4.0/5 (621 download)

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Book Synopsis Search Inside Yourself by : Chade-Meng Tan

Download or read book Search Inside Yourself written by Chade-Meng Tan and published by Harper Collins. This book was released on 2012-04-24 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: With Search Inside Yourself, Chade-Meng Tan, one of Google’s earliest engineers and personal growth pioneer, offers a proven method for enhancing mindfulness and emotional intelligence in life and work. Meng’s job is to teach Google’s best and brightest how to apply mindfulness techniques in the office and beyond; now, readers everywhere can get insider access to one of the most sought after classes in the country, a course in health, happiness and creativity that is improving the livelihood and productivity of those responsible for one of the most successful businesses in the world. With forewords by Daniel Goleman, author of the international bestseller Emotional Intelligence, and Jon Kabat-Zinn, renowned mindfulness expert and author of Coming To Our Senses, Meng’s Search Inside Yourself is an invaluable guide to achieving your own best potential.

Leading with Feeling

Author : Cary Cherniss
Publisher : Oxford University Press, USA
ISBN 13 : 0190698942
Total Pages : 225 pages
Book Rating : 4.1/5 (96 download)

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Book Synopsis Leading with Feeling by : Cary Cherniss

Download or read book Leading with Feeling written by Cary Cherniss and published by Oxford University Press, USA. This book was released on 2020 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Tom was a young engineer employed at one of the country's largest steel companies. He had been an outstanding individual performer, and now he was a new manager, leading a team responsible for producing steel for a major automobile company. After just one week on the job, Tom and his team met with over 20 engineers from that other company. It was a rude awakening. I sat in a room with maybe 20 or 25 of their engineers for the annual quality evaluation of suppliers. And I learned for the first time that we were in the bottom of the bottom quartile as a supplier. We had lousy quality, we had lousy invoicing, we had lousy on-time delivery. And this was my first general manager role! I had grown up as an engineer. And how did Tom respond to this unexpected shock? I had a holy shit moment! I had been in the job literally a week. So part of it was, 'Oh my God, what the hell am I going to do?' Also I thought about how my guys had been in the business for a while, and I thought, 'What the hell have you been doing?' And I was thinking, 'I'm going to clean house!' But then... I've learned that you just can't react viscerally every time something comes up because it just scares people away. So Tom listened attentively as the engineers from the auto company presented their litany of complaints. When they finally finished, he stood up and said, "I wouldn't blame you if you fired us as a supplier. But if you give us a chance to fix these problems, I guarantee you that that we will not have this kind of meeting next year." When Tom met with his team the next morning to discuss the situation, he started by just listening to them. They went on for some time complaining about how the company and their previous boss had made it impossible for them to provide good products and service. Rather than disagree with them or join in pointing fingers at others, Tom listened. "I didn't think about it at the time, but that first couple of hours was very cathartic for them. My focus was not on beating anyone up but rather, what can we do to fix this?" The team responded positively to Tom's approach. The next year when they met, the auto company told Tom that they "never saw any business turn around that quickly in one year." As a result, they began giving Tom's company more business, and Tom went on to a distinguished career, eventually becoming one of his company's top executives"--