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Author : University of Iowa. Science Education Center
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (222 download)
Download or read book Mastering the Human Relations Skills written by University of Iowa. Science Education Center and published by . This book was released on 1978 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Anthony Falikowski
Publisher : Scarborough, Ont. : Prentice Hall Allyn Bacon Canada
ISBN 13 : 9780139061738
Total Pages : 500 pages
Book Rating : 4.0/5 (617 download)
Download or read book Mastering Human Relations written by Anthony Falikowski and published by Scarborough, Ont. : Prentice Hall Allyn Bacon Canada. This book was released on 1999 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : David A. DeCenzo
Publisher :
ISBN 13 : 9780135023297
Total Pages : 514 pages
Book Rating : 4.0/5 (232 download)
Download or read book Human Relations written by David A. DeCenzo and published by . This book was released on 1997 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introductory text on organizational and interpersonal skills in the workplace developed around personal assessment for improved individual performance.
Author : Don R. Crawley
Publisher :
ISBN 13 : 9780983660736
Total Pages : 224 pages
Book Rating : 4.6/5 (67 download)
Download or read book The Compassionate Geek written by Don R. Crawley and published by . This book was released on 2013-10 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.
Author : Andrew J. DuBrin
Publisher :
ISBN 13 :
Total Pages : 308 pages
Book Rating : 4.0/5 ( download)
Download or read book Human Relations written by Andrew J. DuBrin and published by . This book was released on 1997 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dr. Andrew DuBrin holds a full professorship at the Rochester Institute of Technology.
Author : Florence Swanson
Publisher : Positively
ISBN 13 :
Total Pages : 59 pages
Book Rating : 4./5 ( download)
Download or read book Mastering People Skills written by Florence Swanson and published by Positively. This book was released on 2024-03-15 with total page 59 pages. Available in PDF, EPUB and Kindle. Book excerpt: Humans are social creatures. We thrive on communications and interactions. But most of us never learn about interpersonal skills or people skills at school. These skills are crucial for success, whether in the workplace, in social situations, or within a family. That's why I wrote this book. This book will help you to deal with people effectively with a few strategies. Grab this book right now!
Author : Barry L. Reece
Publisher : Thomson South-Western
ISBN 13 : 9781133953197
Total Pages : 480 pages
Book Rating : 4.9/5 (531 download)
Download or read book Effective Human Relations written by Barry L. Reece and published by Thomson South-Western. This book was released on 2013-02-01 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Teach your students the human relation skills they need to become successful managers in today's workplace with one of the most widely used human relations texts available. EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 12E, International Edition uses an organizational perspective to help students understand the disparate factors that influence employee behavior. As one of the most practical and applied texts available, EFFECTIVE HUMAN RELATIONS, 12E, International Edition incorporates hundreds of examples of real human relations issues and practices in successful companies. The text establishes seven major themes of effective human relations communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution as the foundation for study. Self-assessments and self-development opportunities throughout the book teach students to assume responsibility for improving their personal skills and competencies. This comprehensive edition addresses topics of emerging importance with expanded coverage of generational differences. The text also explores goal setting, the root causes of negative attitudes, the use of "branding" in the job market, technostress, and emotional intelligence. With EFFECTIVE HUMAN RELATIONS, 12E, International Edition, your students gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today.
Author : David W. Johnson
Publisher :
ISBN 13 :
Total Pages : 406 pages
Book Rating : 4.0/5 ( download)
Download or read book Human Relations and Your Career written by David W. Johnson and published by . This book was released on 1978 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : METROPOLITAN COMMUNITY COLLEGE.
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.7/5 (657 download)
Download or read book HUMAN RELATIONS SKILLS written by METROPOLITAN COMMUNITY COLLEGE. and published by . This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Barry L. Reece
Publisher :
ISBN 13 : 9780618116393
Total Pages : 556 pages
Book Rating : 4.1/5 (163 download)
Download or read book Effective Human Relations written by Barry L. Reece and published by . This book was released on 2001-07 with total page 556 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective Human Relations helps students master the interpersonal skills needed to achieve career self-reliance. Retaining the strengths of previous editions, the text is guided by the popular 'Total Person' approach, which emphasises that human behavior in the workplace is influenced by such diverse traits such as self-esteem, physical fitness, values orientation, integrity, self-awareness and emotional control. The authors should be commended for producing such a student-friendly text and for providing such an enriched eighth edition which includes the following new features: - new 'Human Relations in Action' boxes - a mix of 'how to' tips examples from real world organisations - expanded coverage of Human Relations in the Age of Information examining the overwhelming influence that technology has had on the workplace - many new examples from well-known organisations
Author : Barry Reece
Publisher : Cengage Learning
ISBN 13 : 9781133960836
Total Pages : 0 pages
Book Rating : 4.9/5 (68 download)
Download or read book Effective Human Relations: Interpersonal and Organizational Applications written by Barry Reece and published by Cengage Learning. This book was released on 2013-01-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the human relation skills you need to become successful managers in today's workplace with one of the most widely used human relations texts available. EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 12E uses an organizational perspective to help you understand the disparate factors that influence employee behavior. As one of the most practical and applied texts available, EFFECTIVE HUMAN RELATIONS incorporates hundreds of examples of real human relations issues and practices in successful companies. The text establishes seven major themes of effective human relations communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution as the foundation for study. Self-assessments and self-development opportunities throughout the book teach you to assume responsibility for improving your personal skills and competencies. This comprehensive edition addresses topics of emerging importance with expanded coverage of generational differences. The text also explores goal setting, the root causes of negative attitudes, the use of branding in the job market, technostress, and emotional intelligence. With EFFECTIVE HUMAN RELATIONS, gain the insights, knowledge and relationship skills you need to deal successfully with the wide range of people-related challenges in business today. Available with InfoTrac Student Collections http://gocengage.com/infotrac. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Author : Andrew J. DuBrin
Publisher :
ISBN 13 :
Total Pages : 552 pages
Book Rating : 4.E/5 ( download)
Download or read book Human Relations for Career and Personal Success written by Andrew J. DuBrin and published by . This book was released on 2001-07 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, and Career Development; also appropriate for a course in Interpersonal Skills Training. This motivating and conversational text helps students achieve better interpersonal relationships at home and on the job by providing them with essential knowledge about human relations.
Author : Andrew J. DuBrin
Publisher : Prentice Hall
ISBN 13 : 9780132605373
Total Pages : 432 pages
Book Rating : 4.6/5 (53 download)
Download or read book Human Relations written by Andrew J. DuBrin and published by Prentice Hall. This book was released on 2011-04-01 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. -- Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting eleventh edition. Focusing on today's work environment, HUMAN RELATIONS: INTERPERSONAL JOB-ORIENTED SKILLS takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This edition features a new chapter on interpersonal skills for the digital world and fresh cases, exercises and skill builders that prepare students for today's business environment.
Author : Andrew J. DuBrin
Publisher : Pearson Higher Ed
ISBN 13 : 1292067225
Total Pages : 465 pages
Book Rating : 4.2/5 (92 download)
Download or read book Human Relations: Interpersonal Job-Oriented Skills PDF ebook, Global Edition written by Andrew J. DuBrin and published by Pearson Higher Ed. This book was released on 2015-02-27 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training. Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this edition. Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This program will provide a better teaching and learning experience–for you and your students. Here’s how: Relate Concepts to What’s Happening Today, Personally and in the Workplace: Give students hands-on ways to develop practical human relations skills and stay involved in class. Reinforce Concepts and Build Skills: Proven pedagogy, exercise sets, and end—of-chapter material are all geared towards ensuring students grasp the concepts. Keep your Course Current and Relevant: New examples, research findings, and examples appear throughout the text. Twelve of the case openers and twenty-four cases are new. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Author : Anthony Falikowski
Publisher : Scarborough, Ont. : Prentice-Hall Canada
ISBN 13 : 9780131048454
Total Pages : 500 pages
Book Rating : 4.0/5 (484 download)
Download or read book Mastering Human Relations written by Anthony Falikowski and published by Scarborough, Ont. : Prentice-Hall Canada. This book was released on 1996 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Don R. Crawley
Publisher : Soundtraining Net
ISBN 13 : 9780983660705
Total Pages : 164 pages
Book Rating : 4.6/5 (67 download)
Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Author : Robert N. Lussier
Publisher :
ISBN 13 : 9781260098112
Total Pages : 0 pages
Book Rating : 4.0/5 (981 download)
Download or read book ISE Human Relations in Organizations: Applications and Skill Building written by Robert N. Lussier and published by . This book was released on 2018-04-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Relations in Organizations: Applications and Skill Building, 11th edition, offers a workbook-style approach that is perfect for incorporating activities and exercises into the classroom. This approach helps students master critical concepts as well as develop skills that they can use in their professional lives. The book provides a balanced, three-pronged approach: A clear, concise understanding of human relations and organizational behavior concepts; Application of human relations and organizational behavior in the business world; and Development of human relations and organizational behavior skills.
