Managing For Quality In The Financial Services Industry

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Managing Quality

Author : Mihaela L Kelemen
Publisher : SAGE
ISBN 13 : 0857022288
Total Pages : 223 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis Managing Quality by : Mihaela L Kelemen

Download or read book Managing Quality written by Mihaela L Kelemen and published by SAGE. This book was released on 2002-12-12 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the ′wisdom′ of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.

Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management

Author : Rowland Hayler
Publisher : McGraw Hill Professional
ISBN 13 : 0071709584
Total Pages : 266 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management by : Rowland Hayler

Download or read book Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management written by Rowland Hayler and published by McGraw Hill Professional. This book was released on 2006-11-16 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: THREE WORLD-CLASS MANAGEMENT METHODS. ONE COMPREHENSIVE RESOURCE. Finally, top executives across the global financial services industry are catching on-and catching up-to what the world's most successful corporations have known for more than a decade: The performance improvement principles of Six Sigma, Lean, and Process Management can be applied to all aspects of any company's operations-with remarkable results. If you want to take advantage of these proven, performance-enhancing methods, tools, and techniques, this reference helps you to use Six Sigma and other tools in a wide range of financial service applications: commercial or savings banks, diversified financials, securities, insurance firms, and more. Six Sigma for Financial Services delivers a complete and groundbreaking model specifically for financial services created by two experts of Six Sigma deployment and Process Management. Clear, concise, and comprehensive, this hands-on guide features actual experiences from frontline managers and executives in financial services firms all around the world. You'll see, up close and personal, how they used Six Sigma to illustrate key points and achieve optimal performance in their companies. You'll learn firsthand why business process excellence is crucial for success in an increasingly competitive, mission-critical industry. Using Lean, Six Sigma, and other process tools, you'll be able to run leaner and more efficiently, and provide improved service with the best possible returns.

Managing for Quality in the Financial Services Industry

Author : Tony Ansell
Publisher : Cengage Learning Emea
ISBN 13 : 9780412473005
Total Pages : 344 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis Managing for Quality in the Financial Services Industry by : Tony Ansell

Download or read book Managing for Quality in the Financial Services Industry written by Tony Ansell and published by Cengage Learning Emea. This book was released on 1993-01-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: This reference manual explains the key techniques of quality management and their practical application in banks, building societies, insurance companies and other financial institutions. The author describes how to introduce a quality culture at all levels. This ranges from a Chief Executive introducing a company wide total quality programme, to improving and maintaining quality standards in a small branch or processing office.

Data Quality Engineering in Financial Services

Author : Brian Buzzelli
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1098136896
Total Pages : 175 pages
Book Rating : 4.0/5 (981 download)

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Book Synopsis Data Quality Engineering in Financial Services by : Brian Buzzelli

Download or read book Data Quality Engineering in Financial Services written by Brian Buzzelli and published by "O'Reilly Media, Inc.". This book was released on 2022-10-19 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data quality will either make you or break you in the financial services industry. Missing prices, wrong market values, trading violations, client performance restatements, and incorrect regulatory filings can all lead to harsh penalties, lost clients, and financial disaster. This practical guide provides data analysts, data scientists, and data practitioners in financial services firms with the framework to apply manufacturing principles to financial data management, understand data dimensions, and engineer precise data quality tolerances at the datum level and integrate them into your data processing pipelines. You'll get invaluable advice on how to: Evaluate data dimensions and how they apply to different data types and use cases Determine data quality tolerances for your data quality specification Choose the points along the data processing pipeline where data quality should be assessed and measured Apply tailored data governance frameworks within a business or technical function or across an organization Precisely align data with applications and data processing pipelines And more

Quality Value Banking

Author : Janet L. Gray
Publisher :
ISBN 13 :
Total Pages : 248 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Quality Value Banking by : Janet L. Gray

Download or read book Quality Value Banking written by Janet L. Gray and published by . This book was released on 1992-07-29 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concept of quality, long used in the manufacturing sector, has become a top priority among financial institutions. This step-by-step introduction links the creation of quality with bottom-line financial profitability. It combines service quality techniques, organizational effectiveness analysis, and financial profitability strategies calling for management cooperation at all levels--cutting costs, increasing earnings and allowing competitive pricing of customer products and services. Based on the research of Drs. Juran and Edwards, it walks readers through the process of creating a quality management committee and evaluating the bank's products, services, organization and technology, and recommends quality improvement strategies. Also included is an in-depth case study based on the authors' entire program.

Achieving Quality in Financial Service Organizations

Author : Robert E. Grasing
Publisher : Praeger
ISBN 13 :
Total Pages : 272 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Achieving Quality in Financial Service Organizations by : Robert E. Grasing

Download or read book Achieving Quality in Financial Service Organizations written by Robert E. Grasing and published by Praeger. This book was released on 1988-09-16 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two consultants examine the need for increased attention to quality in this rapidly growing and changing field. Drawing on numerous examples of successful quality improvement programs in banks, insurance companies, and other organizations, the authors provide detailed suggestions for improving accuracy, timeliness and consistency in service delivery. Changing employee attitudes to reflect the organization's commitment to quality also is covered. Accounting professionals in financial service organizations, particularly at the management level, will want to examine this book. Journal of Accountancy As a result of the deregulation and diversification of the financial service industry, consumers in the 1980s can choose from among a wide range of options. As full-line services are offered by more companies--from banks to insurance firms to mail order and department store chains--competition has grown intense. Financial organizations must distinguish basically similar products and services from those of other companies in order to attract and retain today's increasingly sophisticated customer. This practical handbook, written by two experienced consulting executives in the field, shows how to compete successfully by improving the quality, selection, and delivery of services. Based on proven, field-tested methods developed by the Robert E. Nolan Company, a leading consultant to the banking and insurance industries, it presents clear, step-by-step methods for designing and implementing financial service packages that will satisfy customer needs.

Quality Service Management

Author : John Maleyeff
Publisher : Routledge
ISBN 13 : 100058772X
Total Pages : 225 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Quality Service Management by : John Maleyeff

Download or read book Quality Service Management written by John Maleyeff and published by Routledge. This book was released on 2022-05-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.

Financial Services Industry Issues

Author : United States. General Accounting Office
Publisher :
ISBN 13 :
Total Pages : 36 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Financial Services Industry Issues by : United States. General Accounting Office

Download or read book Financial Services Industry Issues written by United States. General Accounting Office and published by . This book was released on 1993 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Risk Management in Finance

Author : Anthony Tarantino
Publisher : John Wiley and Sons
ISBN 13 : 0470485256
Total Pages : 495 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Risk Management in Finance by : Anthony Tarantino

Download or read book Risk Management in Finance written by Anthony Tarantino and published by John Wiley and Sons. This book was released on 2009-04-15 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implement next-generation techniques-before disaster strikes—and improve operation risk management "The recent global economic crisis has brought home the need for realistic operational risk management as an important element of an organization's survival strategy in turbulent times. In Risk Management in Finance Dr. Tarantino and his coauthors provide an operational risk framework for the twenty-first-century organization by culling the state-of-the-arts knowledge on next-generation techniques in financial risk management to forestall major risk management failures. This book represents a landmark contribution in attempting to create a corporate world that is able to cope with major crisis. The book should be on the must read list for all those interested in reforming corporate governance." —Dr. Anwar Shah, Lead Economist and Program Leader, Governance, World Bank Institute "As operational risk management advances, interest in process-centered risk management has grown. This timely book presents a valuable overview of leading-edge theory and practice." —Simon Wills, Executive Director, Operational Riskdata eXchange Association (ORX), the world's largest banking association for sharing operational loss data

Managing Quality in The 21st Century

Author : Graeme Knowles
Publisher : Bookboon
ISBN 13 : 8740300773
Total Pages : 85 pages
Book Rating : 4.7/5 (43 download)

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Book Synopsis Managing Quality in The 21st Century by : Graeme Knowles

Download or read book Managing Quality in The 21st Century written by Graeme Knowles and published by Bookboon. This book was released on 2012 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Creating Value in Financial Services

Author : Edward L. Melnick
Publisher : Springer Science & Business Media
ISBN 13 : 9780792385721
Total Pages : 520 pages
Book Rating : 4.3/5 (857 download)

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Book Synopsis Creating Value in Financial Services by : Edward L. Melnick

Download or read book Creating Value in Financial Services written by Edward L. Melnick and published by Springer Science & Business Media. This book was released on 2000 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: In identifying the problem of the upheaval in financial services, the editors have given the reader a great deal to contemplate. They make clear that deregulation is accelerating the blurring of boundaries between insurance, commercial banking, investment banking and brokerage. At the same time, the worldwide demographics for the financial services industry have never been better. This convergence of competitive change and increasing opportunity make a book like this especially timely - one that carefully analyzes the need for specialized financial services, and the importance of these services to be delivered efficiently with moderate cost. It is increasingly apparent that critical for success in the financial services industry is an innovative, flexible management team who can recognize and act on these fast-moving developments.

Management Responsibilities for Comperized System in the Financial Services Industry

Author : Dennis G. Severance
Publisher :
ISBN 13 :
Total Pages : 19 pages
Book Rating : 4.L/5 ( download)

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Book Synopsis Management Responsibilities for Comperized System in the Financial Services Industry by : Dennis G. Severance

Download or read book Management Responsibilities for Comperized System in the Financial Services Industry written by Dennis G. Severance and published by . This book was released on 1985 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Quality in America's Most Admired Companies

Author : Jay Spechler
Publisher : Berrett-Koehler Publishers
ISBN 13 : 9780898061185
Total Pages : 462 pages
Book Rating : 4.0/5 (611 download)

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Book Synopsis Managing Quality in America's Most Admired Companies by : Jay Spechler

Download or read book Managing Quality in America's Most Admired Companies written by Jay Spechler and published by Berrett-Koehler Publishers. This book was released on 1993 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Copublished with Industrial Engineering and Management Press What are america's leading companies doing to excel in quality? This new book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldrige National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. The case studies focus on how the Baldrige Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management-from values and philosophies to actual implementation, training, measurement, and employee involvement. They include many practical examples to illustrate successful strategies, programs, and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.

Quality Customer Information Management in the Financial Services Industry

Author : George Francois Malan
Publisher :
ISBN 13 :
Total Pages : 98 pages
Book Rating : 4.:/5 (623 download)

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Book Synopsis Quality Customer Information Management in the Financial Services Industry by : George Francois Malan

Download or read book Quality Customer Information Management in the Financial Services Industry written by George Francois Malan and published by . This book was released on 2004 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Total Quality Management

Author : Vicki Burton Dunscombe
Publisher :
ISBN 13 :
Total Pages : 442 pages
Book Rating : 4.:/5 (27 download)

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Book Synopsis Total Quality Management by : Vicki Burton Dunscombe

Download or read book Total Quality Management written by Vicki Burton Dunscombe and published by . This book was released on 1992 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Focused Quality

Author : Harvey K. Brelin
Publisher : Wiley
ISBN 13 : 9780471132882
Total Pages : 212 pages
Book Rating : 4.1/5 (328 download)

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Book Synopsis Focused Quality by : Harvey K. Brelin

Download or read book Focused Quality written by Harvey K. Brelin and published by Wiley. This book was released on 1995-10-19 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieve bottom-line results with this authoritative guide to quality improvement techniques FOCUSED QUALITY Managing for Results Even the best total quality efforts can go down the drain if they are misdirected, unsupported, or poorly implemented. Now, with the help of this eye-opening guide, you will learn how to avoid common errors made by organizations attempting quality improvement techniques. Using the authors' Focused Quality Management (FQM) approach, you will see the higher quality, lower cost, and increased customer satisfaction that you expect. Key features of Focused Quality: Managing for Results include: * Detailed explanation of the steps in the FQM improvement process: Prepare, Plan, Deploy, Transition * Guidance for focusing quality initiatives--from the vision to specific process improvement projects * Techniques for identifying those processes that have the greatest impact on business success * Methods for managing and tracking process improvement teams as they carry out improvement initiatives * Diagnostic tools for troubleshooting quality initiative problems * A wealth of real-world examples to illustrate applications, techniques, tools, and concepts An indispensable resource for sustaining quality initiatives or for getting them back on track, Focused Quality: Managing for Results is must reading for all managers in industry, services, health care, and government.

The Routledge Companion to Financial Services Marketing

Author : Tina Harrison
Publisher : Routledge
ISBN 13 : 1134095627
Total Pages : 897 pages
Book Rating : 4.1/5 (34 download)

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Book Synopsis The Routledge Companion to Financial Services Marketing by : Tina Harrison

Download or read book The Routledge Companion to Financial Services Marketing written by Tina Harrison and published by Routledge. This book was released on 2014-12-05 with total page 897 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interest in Financial Services Marketing has grown hugely over the last few decades, particularly since the financial crisis, which scarred the industry and its relationship with customers. It reflects the importance of the financial services industry to the economies of every nation and the realisation that the consumption and marketing of financial services differs from that of tangible goods and indeed many other intangible services. This book is therefore a timely and much needed comprehensive compendium that reflects the development and maturation of the research domain, and pulls together, in a single volume, the current state of thinking and debate. The events associated with the financial crisis have highlighted that there is a need for banks and other financial institutions to understand how to rebuild trust and confidence, improve relationships and derive value from the marketing process. Edited by an international team of experts, this book will provide the latest thinking on how to manage such challenges and will be vital reading for students and lecturers in financial services marketing, policy makers and practitioners.