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Managing Bank Relationships
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Book Synopsis Relationship Management in Banking by : Steve Goulding
Download or read book Relationship Management in Banking written by Steve Goulding and published by Kogan Page Publishers. This book was released on 2018-10-03 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.
Book Synopsis Managing Banking Relationships by : Gerald Leahy
Download or read book Managing Banking Relationships written by Gerald Leahy and published by Elsevier. This book was released on 1997-01-01 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Banking Relationships is the first publication to look at the principles and practice governing relationships between businesses and their bankers. This book examines the services provided by banks to their corporate clients, and looks at the establishment, maintenance, review and, if necessary, termination of the resulting relationships.Managing Banking Relationships shows how to build and maintain effective modern banking relationships which are based on flexability, mutual interest and trust. It presents the key aspects to good relationships that are profitable to both sides and also illustrates how to select a bank and review the subsequent relationship.With contributions from leading figures from the banking and corporate treasury community this book is invaluable to corporate treasurers, finance directors, bankers and the financial advisory community.
Book Synopsis Managing Bank Relationships by : Derek A. Ross
Download or read book Managing Bank Relationships written by Derek A. Ross and published by . This book was released on 1997 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Banking Relationships by : Gerald Leahy
Download or read book Managing Banking Relationships written by Gerald Leahy and published by . This book was released on 1991 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Client Centricity written by Jan U. Hagen and published by Murmann Publishers GmbH. This book was released on 2015-06-11 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The financial market crisis has brought the very business models of many banks into question. What lessons should banks take from these events? What consequences will the industry have to face when dealing with clients? These questions are at the center of this book, with contributions from renowned experts and examples from theory and practice. Client commitment – the pursuit of pure customer focus – has become a success factor in many areas of the banking industry. This book sheds light on the theoretical aspects of client commitment and shows how its various facets are being put into practice.
Book Synopsis Managing Bank Relations by : Kenneth L. Parkinson
Download or read book Managing Bank Relations written by Kenneth L. Parkinson and published by . This book was released on 1991 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Relationship Management in Banking Sector by : Nils Merkel
Download or read book Customer Relationship Management in Banking Sector written by Nils Merkel and published by GRIN Verlag. This book was released on 2010-07 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2005 in the subject Business economics - Customer Relationship Management, CRM, grade: 1,3, Dongbei University of Finance and Economics (Dalian/China), course: Sales Management, 2 + 8 online entries in the bibliography, language: English, abstract: According to the changing of the general conditions the German banks are forced to break new ground in order to assert their position: The market became much more lucent for customer because of new media. The consequences are an increasing pressure of competition and demanding cus-tomer. Therefore a binding and long-term customer relationship seems to be neces-sary for many banks to react to the changed conditions and to guarantee the continu-ity. A majority of German credit institutions tried to implement concepts of Customer Relationship Management (CRM). In some cases the afford - to turn the customer re-lationship into the road to success - were unsatisfying and unsuccessful. In this paper I want to show, how CRM works, how CRM can be implemented in banks and what problems can result from the implementation. In the first chapter I describe the current situation of German banks. After a brief overview about CRM in general we analyze the previous attempts of CRM implemen-tation. Two examples - Dresdner Bank and Deutsche Leasing, a member of the "Sparkassen - Finanzgruppe" - follow. At the end I identify the problems of the im-plementation of CRM at the banks.
Book Synopsis Customer Relationship Management in the Financial Industry by : Federico Rajola
Download or read book Customer Relationship Management in the Financial Industry written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2014-07-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .
Book Synopsis Managing Relationships in a Corporate Bank by : Chris Farrance
Download or read book Managing Relationships in a Corporate Bank written by Chris Farrance and published by Lessons Professional Pub. This book was released on 2002 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: · Specifically targeted at the corporate bank's needs and techniques · Fully illustrated with numerous case studies and worked examples Developing the themes of customer relationship management into the sphere of corporate finance, this unique text examines the specific drivers, skills, and techniques required by banks in order to build and retain corporate clients. The text takes core elements of marketing and relationship activity and applies them to the specific requirements of the corporate bank's clients. Themes such as delivering corporate capability, portfolio, and key account planning, referral networks, industry profiling, and presenting customer focused solutions are all discussed in detail. Aided by the extensive use of case studies and illustrations, this text provides a clear, accessible manual of best practice in obtaining, managing, and building good relationships with corporate clients.
Book Synopsis Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC by : Farrukh Khan
Download or read book Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC written by Farrukh Khan and published by Lulu.com. This book was released on with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Relationship Management by : Federico Rajola
Download or read book Customer Relationship Management written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2013-03-19 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.
Book Synopsis Managing Customer Relations in the Banking Industry. Customer Service by : Dr. David Ackah
Download or read book Managing Customer Relations in the Banking Industry. Customer Service written by Dr. David Ackah and published by GRIN Verlag. This book was released on 2018-05-17 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2014 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: B, ( Atlantic International University ) (School of Business and Economics), course: Ph.D. Economics, language: English, abstract: The main aim of this study has been to identify the possible causes of customer dissatisfaction. The specific objectives of the study were examined , the degree of cordiality and adversity of the relationship between management and staff and how these influence positively or negatively customer relations of banking organizations, a case study of Sahel Sahara Bank. The study is to assist the management of banking organization towards ensuring improved customer relations by offering incentives, customers’ relations training for employees and organizing seminars and workshops to raise employees’ level of professionalism. The researcher employed the quota sampling technique to specifically make a selection of the groups of management, staff, customers and other users of the Bank to whom questionnaires were administered until the required numbers of respondents were reached. In all, sixty (60) questionnaires were distributed. Out of these, ten (10) were administered to the management of the bank, twenty (20) to its employees and thirty (30) to customers who had visited to transact business at the bank’s premises on those faithful days of questionnaires administration. The study revealed that management and customers to the Bank asserted that customer relation training were the best tool for building customer relations to provide the needed skills for quality service delivery. Employees were also of the opinion that monetary incentive or rewards though important might not do much in improving customer relations but rather receiving customer relations training would equipped them better. There is therefore the need for management of banking organizations particularly the Sahel Sahara Bank to integrate their roles and efforts towards the facilitation of the customer relations training since employees as well as customer to the Bank rated it as the most workable measure.
Book Synopsis Managing Bank Risk by : Morton Glantz
Download or read book Managing Bank Risk written by Morton Glantz and published by Academic Press. This book was released on 2003 with total page 692 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring new credit engineering tools, "Managing Bank Risk" combines innovative analytic methods with traditional credit management processes. Professor Glantz provides print and electronic risk-measuring tools that ensure credits are made in accordance with bank policy and regulatory requirements, giving bankers with the data necessary for judging asset quality and value.
Book Synopsis Managing Business Relationships by : David Ford
Download or read book Managing Business Relationships written by David Ford and published by John Wiley & Sons. This book was released on 2011-09-26 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: No company is an island in the world of business. Each company is locked into a complex network of relationships with its customers, suppliers and other counterparts. What happens in these relationships is critical to the success of any business. Managing a company's relationships and its position in the network is a central, but often misunderstood aspect of business. This new edition of Managing Business Relationships aims to help managers and students understand the reality of business networks and how to manage in them. It has been entirely rewritten to include the latest thinking and research from the IMP (Industrial Marketing and Purchasing) Group and includes new chapters on Intermediation in Business Networks, the Economics of Business Relationships and the Practice of Business Networking. Features: • Provides a structured way to understand business networks and their meaning for the practicing manager. • Offers a complete analysis of management in different relationships including those with customers, suppliers, distributors and development counterparts. • Presents a practical analysis of the problems and choices that managers face in developing and changing their relationships and a guide to the critical skills of business networking. The book is vital reading for students of business marketing, purchasing, business networks and relationship management. It is also a valuable resource for all managers operating in business networks, including those in marketing, purchasing, strategy, technical development and distribution.
Book Synopsis The One to One Manager by : Don Peppers
Download or read book The One to One Manager written by Don Peppers and published by Broadway Business. This book was released on 2002-01-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes a shift in contemporary business from a mass-marketing approach to a customer-based focus, outlining the stories of such companies as Xerox, Levi-Strauss, and American Airlines to present a customized strategy. Reprint.
Book Synopsis Managing Your Banking Relationship by :
Download or read book Managing Your Banking Relationship written by and published by . This book was released on 2011-03-15 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Investment Banking Explained, Chapter 6 - The Strategy of Relationship Management by : Michel Fleuriet
Download or read book Investment Banking Explained, Chapter 6 - The Strategy of Relationship Management written by Michel Fleuriet and published by McGraw Hill Professional. This book was released on 2008-06-26 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is a chapter from Investment Banking Explained, which provides a clear overview of this complex industry. It covers the history, key terms, structures, and strategies of investment banking and breaks the business down into its respective specialties--from traders, brokers, and analysts to relationship managers, hedgers, and retirement planners--illustrating how each contributes to the industry as a whole. This comprehensive guide examines the operations of the world's most successful firms, as well as explains how investment banks are forging their international strategies.
