Managing And Measuring Performance In Public And Nonprofit Organizations

Download Managing And Measuring Performance In Public And Nonprofit Organizations full books in PDF, epub, and Kindle. Read online Managing And Measuring Performance In Public And Nonprofit Organizations ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

Managing and Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 1118439058
Total Pages : 484 pages
Book Rating : 4.1/5 (184 download)

DOWNLOAD NOW!

Book Synopsis Managing and Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Managing and Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2014-10-13 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 047036517X
Total Pages : 315 pages
Book Rating : 4.4/5 (73 download)

DOWNLOAD NOW!

Book Synopsis Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2008-03-11 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Performance and Productivity in Public and Nonprofit Organizations

Author : Evan M. Berman
Publisher : Routledge
ISBN 13 : 1317463013
Total Pages : 240 pages
Book Rating : 4.3/5 (174 download)

DOWNLOAD NOW!

Book Synopsis Performance and Productivity in Public and Nonprofit Organizations by : Evan M. Berman

Download or read book Performance and Productivity in Public and Nonprofit Organizations written by Evan M. Berman and published by Routledge. This book was released on 2015-06-11 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Governance and Performance in Public and Non-Profit Organizations

Author : Alessandro Hinna
Publisher : Emerald Group Publishing
ISBN 13 : 1786351072
Total Pages : 350 pages
Book Rating : 4.7/5 (863 download)

DOWNLOAD NOW!

Book Synopsis Governance and Performance in Public and Non-Profit Organizations by : Alessandro Hinna

Download or read book Governance and Performance in Public and Non-Profit Organizations written by Alessandro Hinna and published by Emerald Group Publishing. This book was released on 2016-04-12 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Studies in Public and Non-Profit Governance (SPNPG) publishes in a growing area of governance research. SPNPG allows for the establishment of an engaged community of researchers. It contributes to the definition of the theoretical components that assign an innovation role to governance systems in public and non profit organizations.

Managing and Measuring Social Enterprises

Author : Rob Paton
Publisher : SAGE
ISBN 13 : 9780761973652
Total Pages : 212 pages
Book Rating : 4.9/5 (736 download)

DOWNLOAD NOW!

Book Synopsis Managing and Measuring Social Enterprises by : Rob Paton

Download or read book Managing and Measuring Social Enterprises written by Rob Paton and published by SAGE. This book was released on 2003-02-18 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing and Measuring Social Enterprises explores how the perfomance agenda has impacted on public policy and management. Rob Paton examines what has happened when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations.

Measuring the Impact of the Nonprofit Sector

Author : Patrice Flynn
Publisher : Springer Science & Business Media
ISBN 13 : 146150533X
Total Pages : 305 pages
Book Rating : 4.4/5 (615 download)

DOWNLOAD NOW!

Book Synopsis Measuring the Impact of the Nonprofit Sector by : Patrice Flynn

Download or read book Measuring the Impact of the Nonprofit Sector written by Patrice Flynn and published by Springer Science & Business Media. This book was released on 2013-11-11 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the major tasks facing researchers, practitioners, and funders is the development of empirical tools to measure the inherent worth of nonprofit organizations as well as the sector as a whole. Renowned scholars present chapters on the state of the art of performance measurement in the nonprofit sector and seek to establish a framework for a long-term research agenda to identify, quantify, and self-assess those qualities that make the nonprofit sector unique.

Key Performance Indicators for Government and Non Profit Agencies

Author : David Parmenter
Publisher : John Wiley & Sons
ISBN 13 : 0470944544
Total Pages : 336 pages
Book Rating : 4.4/5 (79 download)

DOWNLOAD NOW!

Book Synopsis Key Performance Indicators for Government and Non Profit Agencies by : David Parmenter

Download or read book Key Performance Indicators for Government and Non Profit Agencies written by David Parmenter and published by John Wiley & Sons. This book was released on 2012-05-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Key Performance Indicators for Government and Nonprofit Agencies: Implementing Winning KPIs is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools for government agencies and nonprofit groups. Implementation variations and short cuts for government and not-for-profit organizations How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Also by David Parmenter: Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition Filled with numerous case studies and checklists to help readers develop their KPIs, this book shows government agencies and nonprofits how to select and implement winning key performance indicators to ensure that their performance management initiatives are successful.

Performance Analysis for Public and Nonprofit Organizations

Author : XiaoHu Wang
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1449668364
Total Pages : 369 pages
Book Rating : 4.4/5 (496 download)

DOWNLOAD NOW!

Book Synopsis Performance Analysis for Public and Nonprofit Organizations by : XiaoHu Wang

Download or read book Performance Analysis for Public and Nonprofit Organizations written by XiaoHu Wang and published by Jones & Bartlett Publishers. This book was released on 2009-02-13 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance Analysis for Public and Nonprofit Organizations provides a step-by-step guide on how to conduct applied performance analysis to improve performance for public and nonprofit organizations. It is designed as a how-to-do manual for public and nonprofit managers who want to know how to conduct performance analysis. It features a practical case-study approach, and includes plentiful exercises and examples with easy-to-use demonstrations of Microsoft Excel. The book focuses on application of performance analysis tools, not the theory of performance management. This text is an effective learning tool for students in analytical technique courses in public administration and policy programs. With other texts, students may learn about a statistical concept and calculation, but still don't understand the managerial context where the statistical tool applies. Consequently, they often fail to understand the managerial importance of statistical tools they learn, and worse, fail to recognize the correct tool to use when a managerial issue rises. This book corrects this problem by providing a managerial context that bridges statistical concepts and the managerial reality. The managerial context is performance management, in which performance data are presented, monitored, and analyzed. It is in this performance management context that the usefulness and applicability of statistical tools are illuminated for the learner. Thoroughly classroom-tested, the book is designed as a textbook for courses of analytical and statistical techniques in public administration and nonprofit management. Each chapter starts with a discussion of tools and related concepts with examples, then presents a factual case study to demonstrate the use of the tools, and ends with a list of practice questions. Equipped with the latest research, the book is also designed for public and nonprofit managers on how to use performance information to improve organizational performance.

Productivity in Public and Nonprofit Organizations

Author : Margo Berman
Publisher : Routledge
ISBN 13 : 131746205X
Total Pages : 240 pages
Book Rating : 4.3/5 (174 download)

DOWNLOAD NOW!

Book Synopsis Productivity in Public and Nonprofit Organizations by : Margo Berman

Download or read book Productivity in Public and Nonprofit Organizations written by Margo Berman and published by Routledge. This book was released on 2014-12-18 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Performance Measurement

Author : Harry P Hatry
Publisher : Rowman & Littlefield
ISBN 13 : 1493083031
Total Pages : 343 pages
Book Rating : 4.4/5 (93 download)

DOWNLOAD NOW!

Book Synopsis Performance Measurement by : Harry P Hatry

Download or read book Performance Measurement written by Harry P Hatry and published by Rowman & Littlefield. This book was released on 2023-10-03 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Benchmarking for Nonprofits

Author : Jason Saul
Publisher : Fieldstone Alliance
ISBN 13 : 0940069431
Total Pages : 114 pages
Book Rating : 4.9/5 (4 download)

DOWNLOAD NOW!

Book Synopsis Benchmarking for Nonprofits by : Jason Saul

Download or read book Benchmarking for Nonprofits written by Jason Saul and published by Fieldstone Alliance. This book was released on 2004 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking--and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a "success equation" that helps you measure your organization's performance, how to make sure to measure what matters, how to choose your benchmarking partners--and what you can learn from the "wrong" partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today's market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It's something you can't afford not to do--especially since you can do it for free!

Measuring the Performance of Human Service Programs

Author : Lawrence L. Martin
Publisher : SAGE
ISBN 13 : 141297061X
Total Pages : 161 pages
Book Rating : 4.4/5 (129 download)

DOWNLOAD NOW!

Book Synopsis Measuring the Performance of Human Service Programs by : Lawrence L. Martin

Download or read book Measuring the Performance of Human Service Programs written by Lawrence L. Martin and published by SAGE. This book was released on 2010 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.

Managing Human Behavior in Public and Nonprofit Organizations

Author : Robert B. Denhardt
Publisher : CQ Press
ISBN 13 : 1506382673
Total Pages : 569 pages
Book Rating : 4.5/5 (63 download)

DOWNLOAD NOW!

Book Synopsis Managing Human Behavior in Public and Nonprofit Organizations by : Robert B. Denhardt

Download or read book Managing Human Behavior in Public and Nonprofit Organizations written by Robert B. Denhardt and published by CQ Press. This book was released on 2018-12-27 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Human Behavior in Public and Nonprofit Organizations, Fifth Edition is an established core text designed to help you develop your leadership and management skills. Bestselling authors Denhardt, Denhardt, Aristigueta, and Rawlings cover important topics such as stress, decision-making, motivation, leadership, teams, communication, and change. Cases, self-assessment exercises, and numerous examples provide you with the opportunity to apply concepts and theories discussed in the chapter. Focusing exclusively on organizational behavior in both public and nonprofit organizations, this text is a must-read for students in public administration programs. New to the Fifth Edition: Increased attention to issues related to nonprofit organizations helps you develop a better understanding of the differences and similarities in public and nonprofit organizations, as well as the way they interact with one another and with the private sector. Broadened coverage of issues related to ethics and diversity offers you a broader perspective on important issues to consider, such as the examination of implicit and explicit bias, generational differences, and power and privilege. Additional discussions of collaboration, inclusion, and participation, both within the organization and with external constituencies, show you the value rationale for engagement and its practical effects. Revised and updated information on emerging technology illustrates to you how an increasingly digital, connected, and networked environment affects our ability to manage public and nonprofit organizations. New cases, examples, self-assessments, and exercises cover recent developments in research and practice to offer relevant ways for you to practice and improve your management skills.

Managing and Measuring Social Enterprises

Author : Rob Paton
Publisher : SAGE
ISBN 13 : 085702275X
Total Pages : 208 pages
Book Rating : 4.8/5 (57 download)

DOWNLOAD NOW!

Book Synopsis Managing and Measuring Social Enterprises by : Rob Paton

Download or read book Managing and Measuring Social Enterprises written by Rob Paton and published by SAGE. This book was released on 2003-02-05 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: `Its emphasis on performance measurement affords rare insights into some innovative techniques. Moreover, institutional and other theories are deployed to explore the reasons for innovation.... The book should be a prized resource for postgraduate students who seek a deeper understanding of social enterprise measurement and management practices. It covers extremely and topical issues, while the case studies offer a perspective on the complexities of real social enterprises′ - Prometheus `Recent years have seen the voluntary and social enterprise sectors embark on a tentative love affair with performance measurement. We should, it seems, be measuring, monitoring and reporting our performance for a variety of reasons - accountability, continuous improvement and self-motivation, to name a few. But has anyone stopped to consider the realities if implementing the range of tools on the market? Author Rob Paton does just this′ - Voluntary Sector Managing and Measuring Social Enterprises examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations. Managing and Measuring Social Enterprises looks critically at a range of performance measurements and improvement methods, including: · Outcome measurement · Using financial ratios for performance comparison · Social audit · Process benchmarking · Externally accredited standards (like `Investors in People′ and ISO 9000) · Diagnostic models and other tools from the quality movements · `Balanced scorecards′ Rob Paton offers a measured critique of the naïve realism and rhetorical excesses of the performance management movement but also shows why many of its critics are unduly pessimistic. Through a combination of theory and research, the book provides practical guidance to the problem of performance management outside of the private sector. This is an essential text for those interested in public and social enterprises, particularly MBA and Masters students in public administration/public management and non-profit management.

Performance Management in Nonprofit Organizations

Author : Zahirul Hoque
Publisher : Routledge
ISBN 13 : 1317658426
Total Pages : 463 pages
Book Rating : 4.3/5 (176 download)

DOWNLOAD NOW!

Book Synopsis Performance Management in Nonprofit Organizations by : Zahirul Hoque

Download or read book Performance Management in Nonprofit Organizations written by Zahirul Hoque and published by Routledge. This book was released on 2014-10-10 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: With increased competition for external funding, technological advancement, and public expectations for transparency, not-for-profit and non-governmental organizations are facing new challenges and pressures. While research has explored the roles of accounting, accountability, and performance management in nonprofit organizations, we still lack evidence on the best practices these organizations implement in the areas of accountability and performance management. This book collects and presents that evidence for the first time, offering insights to help nonprofits face these new challenges head-on. Performance Management in Nonprofit Organizations focuses on both conventional and contemporary issues facing nonprofits, presenting evidence-based insights from leading scholars in the field. Chapters examine the design, implementation, and working of accounting, accountability, governance, and performance management measures, providing both retrospective and contemporary views, as well as critical commentaries on accounting and performance related issues in nonprofit organizations The book's contributors also offer critical commentaries on the changing role of accounting and performance management in this sector. This research-based collection is an interesting and useful read for academics, practitioners, students, and consultants in nonprofit organizations, and is highly accessible to accounting and non-accounting audiences alike.

Benchmarking in the Public and Nonprofit Sectors

Author : Patricia Keehley
Publisher : John Wiley & Sons
ISBN 13 : 0470275952
Total Pages : 257 pages
Book Rating : 4.4/5 (72 download)

DOWNLOAD NOW!

Book Synopsis Benchmarking in the Public and Nonprofit Sectors by : Patricia Keehley

Download or read book Benchmarking in the Public and Nonprofit Sectors written by Patricia Keehley and published by John Wiley & Sons. This book was released on 2008-04-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources. Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems. Praise for Benchmarking in the Public and Nonprofit Sectors "This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies." -W. David Patton, director, Center for Public Policy and Administration, University of Utah

Public Sector Performance

Author : Richard Kearney
Publisher : Routledge
ISBN 13 : 042997759X
Total Pages : 383 pages
Book Rating : 4.4/5 (299 download)

DOWNLOAD NOW!

Book Synopsis Public Sector Performance by : Richard Kearney

Download or read book Public Sector Performance written by Richard Kearney and published by Routledge. This book was released on 2018-03-05 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking means of improving their performance. Their quest is not new, rather, the concern with improving the performance of government organizations has existed since the Scientific Management Movement. Public Sector Performance brings together in a single volume the classic, enduring principles and processes that have defined the field of public sector performance, as written in the words of leading practitioners and scholars. Taken as a whole, this volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government.Defined here as managing public organizations for outcomes, performance is examined in all its varied dimensions: organizing work, managing workers, measuring performance, and overcoming resistance to performance-enhancing innovations. The selected articles are interesting, thought provoking, and instructive. They are classics in that they have been widely cited in the scholarly literature and have enduring value to public managers who seek to understand the many dimensions of performance. The book is organized into three sections: Performance Foundations, Performance Strategies, and Performance Measurement. Excerpts from additional selected articles feature special topics and wisdom from performance experts.