Management Skills A Complete Guide 2019 Edition

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Software Change and Configuration Management A Complete Guide - 2019 Edition

Author : Blokdyk, Gerardus
Publisher : Emereo
ISBN 13 : 0655593772
Total Pages : 327 pages
Book Rating : 4.6/5 (555 download)

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Book Synopsis Software Change and Configuration Management A Complete Guide - 2019 Edition by : Blokdyk, Gerardus

Download or read book Software Change and Configuration Management A Complete Guide - 2019 Edition written by Blokdyk, Gerardus and published by Emereo. This book was released on 2019-05-30 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Behavior Management Skills Guide

Author : Scott Walls
Publisher : Pesi Publishing & Media
ISBN 13 : 9781937661663
Total Pages : 139 pages
Book Rating : 4.6/5 (616 download)

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Book Synopsis Behavior Management Skills Guide by : Scott Walls

Download or read book Behavior Management Skills Guide written by Scott Walls and published by Pesi Publishing & Media. This book was released on 2015-06 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Behavior Management Skills Guide is a unique resource that covers the process of changing behavior in children and adolescents - from start to finish. With decades of clinical and classroom behavior management success, authors Scott Walls and Deb Rauner have written a comprehensive manual featuring the best methods for effective change. The authors have identified 3 levels of negative behavior components and have paired these levels with interventions proven to increase positive behaviors and skills. Filled with strategies for individuals or groups, this guide also includes downloadable and ready-to-use assessments, exercises, tools and forms. * Easy-to-use tools to evaluate the function of behavior * Strategies that match individual motivation to intervention plans * Skills to change and eliminate inappropriate behavior * Interventions to increase positive behaviors * De-escalation strategies * Reaction plans * Administrator practice & staff training

Management 101

Author : Stephen Soundering
Publisher : Simon and Schuster
ISBN 13 : 1507200374
Total Pages : 224 pages
Book Rating : 4.5/5 (72 download)

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Book Synopsis Management 101 by : Stephen Soundering

Download or read book Management 101 written by Stephen Soundering and published by Simon and Schuster. This book was released on 2016-12-02 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: A crash course in managing productive, successful, and happy employees! Effective employee management is imperative to a business' success, but all too often management books turn the important details of best practices into tedious reading that would put even a CEO to sleep. Management 101 cuts out the boring explanations of management policies, and instead provides hand-on lessons that keep you engaged as you learn how to manage productive, happy employees. From hiring and firing to delegating and coaching, this primer is packed with hundreds of entertaining tidbits and concepts that you won't be able to get anywhere else. So whether you're a business owner, a middle-manager with many direct reports, or an entry-level employee learning to supervise interns, Management 101 has all the answers--even the ones you didn't know you were looking for.

Project Management Skills for Instructional Designers

Author : M. T. Cox Dorcas M. T. Cox
Publisher : iUniverse
ISBN 13 : 1440193630
Total Pages : 242 pages
Book Rating : 4.4/5 (41 download)

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Book Synopsis Project Management Skills for Instructional Designers by : M. T. Cox Dorcas M. T. Cox

Download or read book Project Management Skills for Instructional Designers written by M. T. Cox Dorcas M. T. Cox and published by iUniverse. This book was released on 2009-12 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book exposes the reader to a comprehensive overview of instructional design using the Instructional Systems Design (ISD or ADDIE) model and project management techniques based on the framework and standards of the Project Management Institute and the Project Management Body of Knowledge (PMBOK) Guide best practices. Throughout the book, ADDIE and project management are united in a "four-step combo." Readers are taught to groove two disciplines to one beat. Project Management Skills for Instructional Designers is intended to captivate the interest of the following audience: instructional designers, training managers and directors, training consultants, human resources managers, performance consultants, and project managers. This practical guide uses the creative approach of storytelling to present the content in a way that is realistic and sequential to the way an instructional designer may work. A case scenario where an instructional designer is given a mandate by the boss to design, develop, and deliver automated sales management training is the story line around which the two disciplines are applied in the "four-step combo."

Applied Sport Management Skills

Author : Robert N. Lussier
Publisher : Human Kinetics
ISBN 13 : 1718213220
Total Pages : 546 pages
Book Rating : 4.7/5 (182 download)

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Book Synopsis Applied Sport Management Skills by : Robert N. Lussier

Download or read book Applied Sport Management Skills written by Robert N. Lussier and published by Human Kinetics. This book was released on 2023-03-06 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: Applied Sport Management Skills, Fourth Edition With HKPropel Access, takes a practical approach for teaching students how to become strong leaders and managers in the world of sport. Organized around the central management functions of planning, organizing, leading, and controlling, and addressing the Commission on Sport Management Accreditation (COSMA) Common Professional Component topics and North American Society for Sport Management (NASSM) guidelines, the fourth edition has been extensively updated with hundreds of new references and sport examples. The text employs a three-pronged approach for teaching management theory, putting theories into practice, and developing students’ management skills. Timely discussions and case studies address the impacts of COVID-19; Black Lives Matter initiatives; name, image, and likeness rules; women in executive positions; corporate social responsibility; data analytics; and more. While other texts focus on learning about sport management, Applied Sport Management Skills enables students to apply the principles while developing the skills to become effective sport managers. Interactive online learning tools available through HKPropel complement activities found in each chapter: Flash-card activities help students learn key terms. Self-assessments, which ask students to identify their strengths and weaknesses and plan to improve shortcomings, are now assignable, trackable, and automatically scored. Applying the Concepts quizzes, which challenge students to identify management concepts illustrated in various situations, are now trackable and automatically scored. Time-Out features, in which students apply management concepts to their personal sport and work experiences, are now assignable instructor-scored assessments. Case studies are now supplemented by 10-question automatically scored quizzes and include three open-ended discussion questions. Additional assignments available in downloadable documents for students to complete and submit to the instructor further facilitate the application of the concepts presented in the text: Sport Management Professionals @ Work activities provide a cohesive thread to keep students focused on how sport managers use the concepts on the job. Skill-Builder Exercises present real-world scenarios designed to help future managers handle day-to-day situations such as setting priorities, conducting job interviews, handling conflict, and coaching employees. Sports and Social Media Exercises introduce students to the role of social media in managing sport organizations. Students review popular social media sites such as Facebook, Twitter, and LinkedIn and visit sport websites. Game Plan for Starting a Sport Business features ask students to perform managerial tasks such as developing an organization structure and brainstorming ideas for leading employees. With Applied Sport Management Skills, students will be primed for an exciting career in sport management by gaining a thorough understanding of management theories and developing the acumen to apply them. Note: A code for accessing HKPropel is not included with this ebook but may be purchased separately.

How to be an Even Better Manager

Author : Michael Armstrong
Publisher : Kogan Page Publishers
ISBN 13 : 0749463309
Total Pages : 320 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis How to be an Even Better Manager by : Michael Armstrong

Download or read book How to be an Even Better Manager written by Michael Armstrong and published by Kogan Page Publishers. This book was released on 2011-10-03 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: This eighth edition of the best-selling How to be an Even Better Manager covers 50 essential topics across the three key areas in which any manager needs to be competent: managing people; managing activities and processes; and managing and developing yourself. Thoroughly revised and updated, with nine new chapters providing timely advice on topics such as benchmarking, cost cutting, improving organizational capability and recovering from setbacks, this is an invaluable handbook for current and aspiring managers. How to be an Even Better Manager provides sound guidelines that will help you to develop a broad base of managerial skills and knowledge. Even the most experienced manager needs to keep abreast of new developments and brush up on essential competencies, so this new edition will continue to be an invaluable aid.

The Complete Guide to Knowledge Management

Author : Edna Pasher
Publisher : John Wiley & Sons
ISBN 13 : 0470881291
Total Pages : 224 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis The Complete Guide to Knowledge Management by : Edna Pasher

Download or read book The Complete Guide to Knowledge Management written by Edna Pasher and published by John Wiley & Sons. This book was released on 2011-02-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management culture The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success. Provides plenty of real-life examples and case studies Includes interviews with prominent managers who have successfully implemented knowledge management structures within their organizations Offers chapters composed of short theoretical explanations and practical methods that you can utilize, based primarily on hands-on author experience Taking an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital and how to establish an appropriate culture, this book looks at the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing.

Comprehensive Guide to CMAT 2020 (Common Management Admission Test) with 3 Online Tests 3rd Edition

Author : Disha Experts
Publisher : Disha Publications
ISBN 13 : 9389645115
Total Pages : 601 pages
Book Rating : 4.3/5 (896 download)

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Book Synopsis Comprehensive Guide to CMAT 2020 (Common Management Admission Test) with 3 Online Tests 3rd Edition by : Disha Experts

Download or read book Comprehensive Guide to CMAT 2020 (Common Management Admission Test) with 3 Online Tests 3rd Edition written by Disha Experts and published by Disha Publications. This book was released on 2019-12-04 with total page 601 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Management Body of Knowledge

Author :
Publisher : American Management Association
ISBN 13 : 9780578585260
Total Pages : 512 pages
Book Rating : 4.5/5 (852 download)

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Book Synopsis The Management Body of Knowledge by :

Download or read book The Management Body of Knowledge written by and published by American Management Association. This book was released on 2019-11-15 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Management Body of Knowledge is the American Management Association's flagship publication that sets the bar in management excellence. It outlines the right mix of knowledge, skills and abilities needed for managers to succeed in today's complex work environment. This resource guide provides the tools and key competencies managers need to excel in management and prosper in today's market. Mastering the best practices outlined in this book will ensure you have a foundational set of skills to succeed as a Manager.

Nonprofit Management 101

Author : Darian Rodriguez Heyman
Publisher : John Wiley & Sons
ISBN 13 : 1118017943
Total Pages : 672 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Nonprofit Management 101 by : Darian Rodriguez Heyman

Download or read book Nonprofit Management 101 written by Darian Rodriguez Heyman and published by John Wiley & Sons. This book was released on 2011-03-23 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive handbook for leading a successful nonprofit This handbook can educate and empower a whole generation of nonprofit leaders and professionals by bringing together top experts in the field to share their knowledge and wisdom gained through experience. This book provides nonprofit professionals with the conceptual frameworks, practical knowledge, and concise guidance needed to succeed in the social sector. Designed as a handbook, the book is filled with sage advice and insights from a variety of trusted experts that can help nonprofit professionals prepare to achieve their organizational and personal goals, develop a better understanding of what they need to do to lead, support, and grow an effective organization. Addresses a wealth of topics including fundraising, Managing Technology, Marketing, Finances, Advocacy, Working with Boards Contributors are noted nonprofit experts who define the core capabilities needed to manage a successful nonprofit Author is the former Executive Director of Craigslist Foundation This important resource offers professionals key insights that will have a direct impact on improving their daily work.

The Talent Management Handbook

Author : Lance A. Berger
Publisher : McGraw Hill Professional
ISBN 13 : 007143612X
Total Pages : 465 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis The Talent Management Handbook by : Lance A. Berger

Download or read book The Talent Management Handbook written by Lance A. Berger and published by McGraw Hill Professional. This book was released on 2003-09-22 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Talent Management Handbook explains how organizations can identify and get the most out of “high-potential people” by developing and promoting them to key positions. The book explains: 1. A system for integrating three human resources “building blocks”: organizational competencies, performance appraisal, and forecasting employee/manager potential 2. Six human resources conditions necessary for organization excellence 3. How to link your employee assessment process to career planning and development The Talent Management Handbook will help you design career plans that boost employee morale, as well as create and sustain excellence in your organization. It is full of simple, efficient, easy-to-follow methods for assessing, planning, and developing high-value people to meet your organization’s current and future needs. And it will help you combine your organization’s diverse human resources activities into a single, cogent system. Featuring best practices from leading companies as well as contributions from field experts who hold top positions in such leading HR consultancies as AON Consulting, The Hay Group, Hewitt Associates, Right Management Consulting. Sibson Consulting, and Towers Perrin, The Talent Management Handbook is an authoritative resource for creating and maintaining excellence in your organization through people management.

Potter & Perry's Pocket Guide to Nursing Skills & Procedures - E-Book

Author : Patricia A. Potter
Publisher : Elsevier Health Sciences
ISBN 13 : 0323870775
Total Pages : 1091 pages
Book Rating : 4.3/5 (238 download)

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Book Synopsis Potter & Perry's Pocket Guide to Nursing Skills & Procedures - E-Book by : Patricia A. Potter

Download or read book Potter & Perry's Pocket Guide to Nursing Skills & Procedures - E-Book written by Patricia A. Potter and published by Elsevier Health Sciences. This book was released on 2023-06-09 with total page 1091 pages. Available in PDF, EPUB and Kindle. Book excerpt: - NEW! New skills are added and all skills throughout the book are updated to match the latest evidence-based practice, guidelines, and standards — ensuring safe, effective performance of skills.

Managing the Supply Chain

Author : David Simchi-Levi
Publisher : McGraw Hill Professional
ISBN 13 : 0071435875
Total Pages : 321 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Managing the Supply Chain by : David Simchi-Levi

Download or read book Managing the Supply Chain written by David Simchi-Levi and published by McGraw Hill Professional. This book was released on 2003-11-22 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's environment of tight budgets and even tighter turnarounds, effective supply-chain management has become a core business requirement. Managing the Supply Chain adapts the number one supply-chain book on the college market to examine how professionals can consistently turn supply-chain strategy into a competitive advantage. This results-based book examines the experiences of today's most accomplished companies to demonstrate supply-chain innovation at work in the marketplace.

The Comprehensive Guide for PMP® Certification

Author : Kal Jayaswal, PMP and Archana Jayaswal, PMP, CSM
Publisher : Outskirts Press
ISBN 13 : 1478799498
Total Pages : 478 pages
Book Rating : 4.4/5 (787 download)

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Book Synopsis The Comprehensive Guide for PMP® Certification by : Kal Jayaswal, PMP and Archana Jayaswal, PMP, CSM

Download or read book The Comprehensive Guide for PMP® Certification written by Kal Jayaswal, PMP and Archana Jayaswal, PMP, CSM and published by Outskirts Press. This book was released on 2019-06-30 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why you need this PMP guide: • Coverage of the 100% of the exam content • Lots of figures and tables for faster preparation • ITTO-made-easy with diagrams and built-in text • Simple explanations for difficult concepts • Synopsis and formulas section … for reference before the PMP exam • Easy-to-follow layout • 400+ sample questions with detailed explanations • Full-length practice exam • Tips for practical project management • How-to for Microsoft Project (MPP) application This book is a must-have for those preparing for PMP certification. It is different than existing books because we believe that PMP preparation can be quick and efficient. We have read the existing books and taken the PMP exam and we have found that most books contain unnecessary content. • Reduce your preparation time: There are several books in the market that have pages of painful and irrelevant text that would just be a waste of your time. This book has text that is concise and relevant for the exam. • Figures and tables: There are 200+ figures and tables in the book. When text is needed to explain the figure, the text is embedded into the figure, rather than forcing you to read long paragraphs and pages of commentary to find relevant material. • Personalized, conversational style: When possible, we use conversational style to make for easier reading. • Active learning: We believe that learning is best when the reader is involved (instead of doing a show and tell). Wherever applicable (e.g. for schedule, cost, quality, risk, procurement), there are workbook-style exercises. • Examples: You will find lots of examples followed by its underlying concept or generalized step-by-step procedure. This sequence makes it easier to understand concepts. REVIEW FROM CONTACT 1: I have studied various PMP guides and tutorials in the market. But this book is different, stands outs and would be the best companion guide to the PMBOK. Difficult concepts are presented in a style that is easy to follow. The content is concise and supported by illustrative figures and tables. This will save you from wasting your time on irrelevant or copious content. In my opinion, this is the ONLY book you will need to pass the PMP exam. Other printed books and online sites have questions that are easier than the PMP exam and some wrong and answers and explanations. The 400+ questions are at the same level of rigor as you will find in the PMP exam. I wish I had this guide when I prepared for the PMP exam. - Andrew Anderson, PMP, Los Angeles, CA

Sales Force Management

Author : Joseph F. Hair, Jr.
Publisher : Wiley Global Education
ISBN 13 : 1119708729
Total Pages : pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Sales Force Management by : Joseph F. Hair, Jr.

Download or read book Sales Force Management written by Joseph F. Hair, Jr. and published by Wiley Global Education. This book was released on 2020-11-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Sales Force Management prepares students for professional success in the field. Focused on the areas of customer loyalty, customer relationship management, and sales technology, this practical resource integrates selling and sales management while highlighting the importance of teamwork in any sales and marketing organization. The text presents core concepts using a comprehensive pedagogical framework—featuring real-world case studies, illustrative examples, and innovative exercises designed to facilitate a deeper understanding of sales management challenges and to develop stronger sales management skills. Supported with a variety of essential ancillary resources for instructors and students, Sales Force Management, 2nd Edition includes digital multimedia PowerPoints for each chapter equipped with voice-over recordings ideal for both distance and in-person learning. Additional assets include the instructor's manual, computerized and printable test banks, and a student companion site filled with glossaries, flash cards, crossword puzzles for reviewing key terms, and more. Integrating theoretical, analytical, and pragmatic approaches to sales management, the text offers balanced coverage of a diverse range of sales concepts, issues, and activities. This fully-updated edition addresses the responsibilities central to managing sales people across multiple channels and through a variety of methods. Organized into four parts, the text provides an overview of personal selling and sales management, discusses planning, organizing, and developing the sales force, examines managing and directing sales force activities, and explains effective methods for controlling and evaluating sales force performance.

Developing Skills for Business Leadership

Author : Gillian Watson
Publisher : Kogan Page Publishers
ISBN 13 : 1398604976
Total Pages : 489 pages
Book Rating : 4.3/5 (986 download)

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Book Synopsis Developing Skills for Business Leadership by : Gillian Watson

Download or read book Developing Skills for Business Leadership written by Gillian Watson and published by Kogan Page Publishers. This book was released on 2023-06-03 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: Split into the core areas of managing yourself and others, transferable management skills and postgraduate study skills, this is an ideal textbook for CIPD advanced level students and those on non-CIPD business masters degrees. Covering the theory and practice of the key topics needed for successful professional development and practice, Developing Skills for Business Leadership includes content on interpersonal and communication skills, managing information and projects in both academic and professional contexts, change management, decision making, managing financial resources and data analysis. This new edition has been fully updated throughout and now includes new material on on building and managing virtual teams, remote and hybrid working arrangements, resolving conflict, organizational learning and development as well as working across diverse cultures and how to foster inclusion. This book provides everything that students will need to manage teams in the workplace, make sound and justifiable business decisions and effectively lead, engage and influence others. Chapters are supported by 'development zones', examples, case studies and 'pause for thought' boxes to consolidate learning and help students with no prior business experience put the skills into context and see how they apply in the workplace. Online resources include a student guide, PowerPoint slides, lecturer manual, and downloadable templates.

A Comprehensive Guide to Rehabilitation of the Older Patient E-Book

Author : Shane O'Hanlon
Publisher : Elsevier Health Sciences
ISBN 13 : 0702080179
Total Pages : 624 pages
Book Rating : 4.7/5 (2 download)

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Book Synopsis A Comprehensive Guide to Rehabilitation of the Older Patient E-Book by : Shane O'Hanlon

Download or read book A Comprehensive Guide to Rehabilitation of the Older Patient E-Book written by Shane O'Hanlon and published by Elsevier Health Sciences. This book was released on 2020-11-17 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will help all health professionals involved in the rehabilitation of older people to provide their patients with the highest possible quality of life and autonomy. Expanded and rewritten by a diverse team of authors, the text is suitable for doctors in all specialties that see older patients, as well as nurses, physiotherapists, occupational therapists, psychologists, dietitians, speech and language therapists/pathologists, physician associates/assistants, healthcare assistants, and many others including patients, family members and students. The book is written in an accessible, no-jargon style and provides a patient-centred perspective on recent advances in the field of rehabilitation – an increasingly important aspect of care for older people. Clear explanations of relevant concepts: ageing, frailty, comprehensive assessment, rehabilitation Broad coverage of all aspects of rehabilitation including different settings Explanations of input from multiple health professionals Problem-based section that highlights solutions to common issues during rehabilitation Specialty-specific areas of rehabilitation such as stroke rehabilitation, cancer rehabilitation, post-operative rehabilitation, trauma, rehabilitation in the community Practical section explaining how to plan discharge safely, run a care planning meeting, organize home supports, continue rehabilitation at home Evidence-based but accessible writing, complemented by practical clinical wisdom Aimed at a broader audience – applicable to all health professionals who see older patients Resources for patients and their caregivers Multiple-choice questions to test knowledge