Effective Client Management in Professional Services

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Author :
Publisher : Routledge
ISBN 13 : 1317145623
Total Pages : 336 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Effective Client Management in Professional Services by : Jack Berkovi

Download or read book Effective Client Management in Professional Services written by Jack Berkovi and published by Routledge. This book was released on 2016-04-29 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.

Starting and Managing a Small Bookkeeping Service

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Publisher :
ISBN 13 :
Total Pages : 76 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Starting and Managing a Small Bookkeeping Service by : Charles Henry Sevin

Download or read book Starting and Managing a Small Bookkeeping Service written by Charles Henry Sevin and published by . This book was released on 1962 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Management Counseling of Small Business in the United States

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Publisher :
ISBN 13 :
Total Pages : 264 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Management Counseling of Small Business in the United States by : Karl Morrison

Download or read book Management Counseling of Small Business in the United States written by Karl Morrison and published by . This book was released on 1963 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Managed Services Playbook

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Author :
Publisher : iUniverse
ISBN 13 : 1491733632
Total Pages : 223 pages
Book Rating : 4.4/5 (917 download)

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Book Synopsis The Managed Services Playbook by : Ed Nalbandian

Download or read book The Managed Services Playbook written by Ed Nalbandian and published by iUniverse. This book was released on 2014-09-12 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Ed has taken thirty years of battle-hardened experience running managed services businesses as a systems integrator, communications provider, equipment manufacturer, offshore provider and an independent start-up and put it in a highly readable, yet incredibly detailed and indispensable book." Bob Boles CEO, Hostway Corporation "The Managed Services Playbook is the blueprint for building and running a successful managed services business. The explosion in managed services at Avaya was fueled by many of the strategies and plans Ed has outlined in this book." Mike Runda President, Avaya Client Services "Successfully running a managed services business is a difficult task with many nuances which make it very different from other IT services. Ed has unlocked these secrets which have eluded so many businesses. The advice in The Managed Services Playbook is priceless." Chris Formant President, Verizon Enterprise Solutions "Ed's proven ability to build high growth, high profit managed services businesses has made him one of the top managed services executive in the industry. The Managed Services Playbook details the keys to success for all those involved in managed and cloud businesses and can be mapped to proven, measurable results." George Humphrey Senior Director, Research and Advisory - Managed Services, Technology Services Industry Association (TSIA) "As IT vendors of all shapes and sizes rush to move their businesses to the cloud and managed services, The Managed Services Playbook should be required reading for anyone involved in those businesses." Dave D'Aprano Group Executive - IT Outsourcing, Dimension Data

The Starting and Managing Series

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Author :
Publisher :
ISBN 13 :
Total Pages : 80 pages
Book Rating : 4.3/5 (243 download)

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Book Synopsis The Starting and Managing Series by : United States. Small Business Administration

Download or read book The Starting and Managing Series written by United States. Small Business Administration and published by . This book was released on 1962 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Small Business Management

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Author :
Publisher : Springer Nature
ISBN 13 : 9811395098
Total Pages : 597 pages
Book Rating : 4.8/5 (113 download)

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Book Synopsis Small Business Management by : Tim Mazzarol

Download or read book Small Business Management written by Tim Mazzarol and published by Springer Nature. This book was released on 2019-11-21 with total page 597 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook familiarises students with the theory and practice of small business management and challenges assumptions that may be held about the way small business management can or should adopt the management practices of larger firms. For students interested in establishing and managing their own small firm, this book helps them to focus their thinking on the realities of life as a small business owner-manager – both its challenges and its rewards. For postgraduate students that are keen to ‘make a difference’, this text enables them to understand how they might consult to small firms and assist owner-managers to establish and grow their ventures. In addition to students, this book is also useful to small business owner-managers as a general guide on how they might better manage their operations. Managers in large corporations and financial institutions who deal with small businesses as clients or suppliers, and professionals such as accountants, lawyers and consultants who provide advice and other services to small businesses will also find the book of interest.

Small Account Investment Management Services: Recommendations for Clearer Policies and Guidelines

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Author :
Publisher :
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4.3/5 (243 download)

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Book Synopsis Small Account Investment Management Services: Recommendations for Clearer Policies and Guidelines by : United States. Advisory Committee on Investment Management Services for Individual Investors

Download or read book Small Account Investment Management Services: Recommendations for Clearer Policies and Guidelines written by United States. Advisory Committee on Investment Management Services for Individual Investors and published by . This book was released on 1973 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Small Giants

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Publisher : Penguin
ISBN 13 : 1101992336
Total Pages : 305 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Small Giants by : Bo Burlingham

Download or read book Small Giants written by Bo Burlingham and published by Penguin. This book was released on 2016-10-11 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: How maverick companies have passed up the growth treadmill — and focused on greatness instead. It’s an axiom of business that great companies grow their revenues and profits year after year. Yet quietly, under the radar, a small number of companies have rejected the pressure of endless growth to focus on more satisfying business goals. Goals like being great at what they do, creating a great place to work, providing great customer service, making great contributions to their communities, and finding great ways to lead their lives. In Small Giants, veteran journalist Bo Burlingham takes us deep inside fourteen remarkable companies that have chosen to march to their own drummer. They include Anchor Brewing, the original microbrewer; CitiStorage Inc., the premier independent records-storage business; Clif Bar & Co., maker of organic energy bars and other nutrition foods; Righteous Babe Records, the record company founded by singer-songwriter Ani DiFranco; Union Square Hospitality Group, the company of restaurateur Danny Meyer; and Zingerman’s Community of Businesses, including the world-famous Zingerman’s Deli of Ann Arbor. Burlingham shows how the leaders of these small giants recognized the full range of choices they had about the type of company they could create. And he shows how we can all benefit by questioning the usual definitions of business success. In his new afterward, Burlingham reflects on the similarities and learning lessons from the small giants he covers in the book.

Creating Strategic Value through Financial Technology

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Publisher : John Wiley & Sons
ISBN 13 : 1119243750
Total Pages : 288 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis Creating Strategic Value through Financial Technology by : Jay D. Wilson, Jr.

Download or read book Creating Strategic Value through Financial Technology written by Jay D. Wilson, Jr. and published by John Wiley & Sons. This book was released on 2017-04-17 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lessons in innovation from key FinTech trends and successes Creating Strategic Value through Financial Technology explores the growing Financial Technology (FinTech) industry to provide insight on how traditional financial institutions and FinTech companies can boost innovation and enhance valuation in a complex regulatory environment. In plumbing the depth and breadth of several niches within in the FinTech sector, author Jay Wilson uncovers key themes that have contributed to the industry's success; in this book, he maps them together to provide useful guideposts for investors, entrepreneurs, and traditional institutions looking to facilitate growth as technology and financial services collide. With an expert's perspective on FinTech history and outlook, certain trends and examples of value-enhancing strategies stand out. FinTech niches covered include: payments, crowdfunding, alternative/marketplace lending, the blockchain, and technology solutions in the context of banking, insurance, and investment companies. There is no denying the growing importance of technology in the financial services industry, and the FinTech sector offers valuable solutions for a diverse array of financial services providers and their customers. This book guides you through several niches of the FinTech sector, and highlights the most important takeaways from recent endeavors. Navigate the financial technology sector Enhance customer and product offerings Improve efficiency and cost structure Enhance profitability and company valuation from the intersection of technology and finance Innovation and customer preference is a key driver of FinTech's growth. Customers are demanding better value and convenience, and the organizations that provide it are reaping the rewards of growth. As financial regulations grow more and more complex, and customers are presented with more and more options, it is becoming imperative for traditional institutions to modernize processes and carve out a place in the future of financial services. Creating Strategic Value through Financial Technology provides a handbook for navigating that space, with practical guidance on how FinTech companies and traditional financial institutions can enhance profitability and valuation from the trends.

Rational Accounting Concepts (RLE Accounting)

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Author :
Publisher : Routledge
ISBN 13 : 1317976169
Total Pages : 529 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Rational Accounting Concepts (RLE Accounting) by : Harold Langenderfer

Download or read book Rational Accounting Concepts (RLE Accounting) written by Harold Langenderfer and published by Routledge. This book was released on 2014-03-14 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: Willard J. Graham (1897-1966) was an important contributor to both accounting thought and education and he pioneered life-long education for executive business that is still emulated today. This volume collects 25 of his key writings which shed light on his contributions to management accounting and business education as well as the accounting profession.

Managing Quality in America's Most Admired Companies

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Publisher : Berrett-Koehler Publishers
ISBN 13 : 9780898061185
Total Pages : 462 pages
Book Rating : 4.0/5 (611 download)

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Book Synopsis Managing Quality in America's Most Admired Companies by : Jay Spechler

Download or read book Managing Quality in America's Most Admired Companies written by Jay Spechler and published by Berrett-Koehler Publishers. This book was released on 1993 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Copublished with Industrial Engineering and Management Press What are america's leading companies doing to excel in quality? This new book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldrige National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. The case studies focus on how the Baldrige Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management-from values and philosophies to actual implementation, training, measurement, and employee involvement. They include many practical examples to illustrate successful strategies, programs, and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.

Small Customers, Big Market

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Publisher : The Energy and Resources Institute (TERI)
ISBN 13 : 9788179930663
Total Pages : 324 pages
Book Rating : 4.9/5 (36 download)

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Book Synopsis Small Customers, Big Market by : Malcolm Harper

Download or read book Small Customers, Big Market written by Malcolm Harper and published by The Energy and Resources Institute (TERI). This book was released on 2005-01-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Text: Published in collaboration with Practical Action Publishing (London), this book shows commercial bankers that providing micro-finance services to the poor makes good business sense.

The Case Manager's Handbook

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Publisher : Jones & Bartlett Learning
ISBN 13 : 128404971X
Total Pages : 621 pages
Book Rating : 4.2/5 (84 download)

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Book Synopsis The Case Manager's Handbook by : Catherine M. Mullahy

Download or read book The Case Manager's Handbook written by Catherine M. Mullahy and published by Jones & Bartlett Learning. This book was released on 2013-06-20 with total page 621 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by renowned author Catherine Mullahy, The Case Manager’s Handbook, Fifth Edition is the ultimate how-to guide for case managers. This practical resource helps case managers build fundamentals, study for the Certified Case Manager (CCM) exam, and most importantly, advance their careers after the exam. Written for all professionals in all practice settings in case management, it uses real-life examples and an easy-to-read, conversational style to examine the case management process while presenting practical procedural information. An excellent daily reference and training guide for new case managers and seasoned professionals in various setting, The Case Manager’s Handbook, Fifth Edition is the “go-to” resource for facing the day-to-day challenges of case management, especially as the nation navigates through the many changes introduced by the landmark Patient Protection and Affordable Care Act. Significantly updated and revised, it contains eight new chapters: * Hospital Case Management: Changing Roles and Transitions of Care * Patient Centered Medical Home, ACOs, Health Exchanges * Evidence-Based Practice * Public Sector Reimbursement * Predictive Modeling * Pain Management * Health Technology, Trends, and Implications for Case Managers * The Affordable Care Act of 2010: Implications for Case Managers Included with each new print book is an Access Code for a Navigate Companion Website for students with objectives, multiple choice questions, and bonus appendices.

Start Your Own Office and Administrative Support Service

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Publisher : Entrepreneur Press
ISBN 13 : 1613080867
Total Pages : 226 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Start Your Own Office and Administrative Support Service by : Entrepreneur Press

Download or read book Start Your Own Office and Administrative Support Service written by Entrepreneur Press and published by Entrepreneur Press. This book was released on 2007-11-01 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s new business environment, there are great work-from-home opportunities for office managers, executive assistants, administrative professionals and anyone else with excellent organizational and computer skills. Why fight traffic to go to an office when you can do the same work—perhaps at better pay—from home? Start your own office or administrative support service, offering your word processing, dictation, database management, telephone, communication or other administrative services on a contract basis to companies around the globe. Learn how to turn your business skills into a profitable freelance opportunity: • Write a strong business plan that lays out your path to success • Determine services and policies that maximize profits • Get great deals on the software and equipment your business needs • Hire an excellent staff if your business grows too big for one person • Go above and beyond your competition to attract regular clients Successful entrepreneurs in this field reveal the secrets to growing a highly profitable business. Plus, get websites and contact information for valuable resources in the “Business Support Service National Directory” inside. Leave the drab office behind and strike out on your own in this hot field.

Portfolio Management

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Publisher : John Wiley & Sons
ISBN 13 : 111939743X
Total Pages : 800 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis Portfolio Management by : Scott D. Stewart

Download or read book Portfolio Management written by Scott D. Stewart and published by John Wiley & Sons. This book was released on 2019-03-19 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: A career’s worth of portfolio management knowledge in one thorough, efficient guide Portfolio Management is an authoritative guide for those who wish to manage money professionally. This invaluable resource presents effective portfolio management practices supported by their underlying theory, providing the tools and instruction required to meet investor objectives and deliver superior performance. Highlighting a practitioner’s view of portfolio management, this guide offers real-world perspective on investment processes, portfolio decision making, and the business of managing money for real clients. Real world examples and detailed test cases—supported by sophisticated Excel templates and true client situations—illustrate real investment scenarios and provide insight into the factors separating success from failure. The book is an ideal textbook for courses in advanced investments, portfolio management or applied capital markets finance. It is also a useful tool for practitioners who seek hands-on learning of advanced portfolio techniques. Managing other people’s money is a challenging and ever-evolving business. Investment professionals must keep pace with the current market environment to effectively manage their client’s assets while students require a foundation built on the most relevant, up-to-date information and techniques. This invaluable resource allows readers to: Learn and apply advanced multi-period portfolio methods to all major asset classes. Design, test, and implement investment processes. Win and keep client mandates. Grasp the theoretical foundations of major investment tools Teaching and learning aids include: Easy-to-use Excel templates with immediately accessible tools. Accessible PowerPoint slides, sample exam and quiz questions and sample syllabi Video lectures Proliferation of mathematics in economics, growing sophistication of investors, and rising competition in the industry requires advanced training of investment professionals. Portfolio Management provides expert guidance to this increasingly complex field, covering the important advancements in theory and intricacies of practice.

Black Enterprise

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Publisher :
ISBN 13 :
Total Pages : 92 pages
Book Rating : 4./5 ( download)

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Book Synopsis Black Enterprise by :

Download or read book Black Enterprise written by and published by . This book was released on 1992-07 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: BLACK ENTERPRISE is the ultimate source for wealth creation for African American professionals, entrepreneurs and corporate executives. Every month, BLACK ENTERPRISE delivers timely, useful information on careers, small business and personal finance.

Signal

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Publisher :
ISBN 13 :
Total Pages : 396 pages
Book Rating : 4.P/5 (26 download)

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Book Synopsis Signal by :

Download or read book Signal written by and published by . This book was released on 2016 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: