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Loyalty And Secrecy
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Book Synopsis Loyalty and Secrecy by : Nicholas G.L. Petryszak
Download or read book Loyalty and Secrecy written by Nicholas G.L. Petryszak and published by AuthorHouse. This book was released on 2020-10-31 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: A young, disillusioned university professor tells his story of becoming involved with an international triad organization, “the circle”. Blinded by lust and love, wealth and glamour, he unwittingly transforms into a gang member; participating in a variety of crimes; witnessing murder and tragic suicide; ending up in prison. A story of love, criminal intrigue and tragic drama. About how the bonds of loyalty and secrecy are forged and then, how they are finally broken.
Book Synopsis Test of Loyalty: Daniel Ellsberg and the Rituals of Secret Government by : Peter Schrag
Download or read book Test of Loyalty: Daniel Ellsberg and the Rituals of Secret Government written by Peter Schrag and published by Simon & Schuster. This book was released on 1974 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains primary source material.
Book Synopsis The Intuitive Customer by : Colin Shaw
Download or read book The Intuitive Customer written by Colin Shaw and published by Springer. This book was released on 2016-08-20 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.
Book Synopsis Amaze Every Customer Every Time by : Shep Hyken
Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Book Synopsis Security, Loyalty, and Science by : Walter Gellhorn
Download or read book Security, Loyalty, and Science written by Walter Gellhorn and published by . This book was released on 1950 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis "The secret to Love, Loyalty, and Honor" by : willie kirby
Download or read book "The secret to Love, Loyalty, and Honor" written by willie kirby and published by Lulu.com. This book was released on with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK) by : Carmine Gallo
Download or read book The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK) written by Carmine Gallo and published by McGraw Hill Professional. This book was released on 2012-10-19 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple "Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, author of Presentation Zen and The Naked Presenter "At its core, this book is not about Apple. It's about delivering the best experience possible." --Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc. "An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb "Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business." --Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction "Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today." --Peter Steinlauf, Chairman, Edmunds.com "This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. " --Dan Roam, author of The Back of the Napkin and Blah Blah Blah Reinvent your business to deliver Apple-like customer satisfaction and profits In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind the company's total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple’s retail space and learning about Apple’s vision and philosophy. Using insights and data from these sources, he breaks down Apple’s customercentric model to provide an action plan with three distinct areas of focus: Inspire Your Internal Customer with training, support, and communications that create a “feedback loop” for improving performance at every level Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service-- Approach, Probe, Present, Listen, End with a fond farewell Set the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your products With The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience. This enhanced eBook includes seven bonus videos! Each one focuses on a different lesson for Apple-style success and provides great visuals of different Apple stores throughout the country.
Book Synopsis Willie's Way by : Phillip Van Hooser
Download or read book Willie's Way written by Phillip Van Hooser and published by John Wiley & Sons. This book was released on 2005-09-19 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time." --Joe Scarlett Chairman of the Board Tractor Supply Company "Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top." --Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia "Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem." --Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.
Download or read book Secrets written by Sissela Bok and published by Vintage. This book was released on 2011-03-16 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author of Lying shows how the ethical issues raised by secrets and secrecy in our careers or private lives take us to the heart of the critical questions of private and public morality.
Download or read book Loyalty in Death written by J. D. Robb and published by Penguin. This book was released on 1999-10-01 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this novel in the #1 New York Times bestselling series known for its tantalizing blend of romance, suspense, and futuristic police procedural, New York cop Eve Dallas faces her most ingenious foe: a “secret admirer” who taunts her with letters…and kills without mercy. An unknown bomber is stalking New York City. He is sending Eve Dallas taunting letters promising to wreak mass terror and destruction among the “corrupt masses.” And when his cruel web of deceit and destruction threatens those she cares for most, Eve fights back. It’s her city...it’s her job...and it’s hitting too close to home. Now, in a race against a ticking clock, Eve must make the pieces fit—before the city falls.
Book Synopsis Loyalty and Secret Intelligence: Anglo-Dutch Cooperation During World War II by : Eleni Braat
Download or read book Loyalty and Secret Intelligence: Anglo-Dutch Cooperation During World War II written by Eleni Braat and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstract: Secrecy and informal organisation produce, sustain, and reinforce feelings of loyalty within intelligence and security services. This article demonstrates that loyalty is needed for cooperation between intelligence partners as well as within and between services. Under many circumstances, loyalty plays a larger role in the level of internal and external collaboration than formal work processes along hierarchical lines. These findings are empirically based on the case study of Anglo-Dutch intelligence cooperation during World War II. By demonstrating that 'loyalty' critically affects the work of intelligence communities, this article contributes to current and future research that integrates history, intelligence studies, and research on emotions
Book Synopsis Secrecy and Citizenship by : New England Christian Association
Download or read book Secrecy and Citizenship written by New England Christian Association and published by . This book was released on 1897 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Illuminati Control: Unraveling The Secrets Of Global Dominance by : ANONYMOUS
Download or read book The Illuminati Control: Unraveling The Secrets Of Global Dominance written by ANONYMOUS and published by BRIMAR. This book was released on 2024-02-24 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thought-provoking book delves into the secretive world of the Illuminati, a clandestine organization believed to have significant influence over global events. The author takes readers on an illuminating journey, exposing the hidden strategies and agendas employed by this elusive group to maintain control and advance their global dominance. Through meticulous research and compelling arguments, the book sheds light on various theories surrounding the Illuminati's existence and their alleged involvement in shaping politics, financial systems, and cultural influences worldwide.
Book Synopsis Conflict of Loyalty by : Geoffrey Howe
Download or read book Conflict of Loyalty written by Geoffrey Howe and published by Politico's Publishing. This book was released on 2007-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Geoffrey Howe's memoirs provide an indispensable account of 20 years of Conservatism, much of it from the very heart of power. His resignation speech was the catalyst for Margaret Thatcher's downfall, and in this book he reveals why he made it.
Download or read book On Loyalty written by Troy A. Jollimore and published by Routledge. This book was released on 2013 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: Loyalty is one of the most highly charged and important issues, often evoking strong feelings and actions. It is also a deceptively difficult concept to grasp. What is loyalty? Is loyalty compatible with impartiality? Are there limits to loyalty and if so, where do they lie? In aglobal era is loyalty to my country an outmoded idea? Drawing on a fascinating array of examples from Socrates' suicidal loyalty to Athens to The Remains of the Day and No Country for Old Men, Troy Jollimore expertly unravels the phenomenon of loyalty from a philosophical standpoint.
Book Synopsis The Effortless Experience by : Matthew Dixon
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Download or read book Jackpot! written by Robert L. Shook and published by John Wiley & Sons. This book was released on 2003 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: The inside story of the gaming company that hit the jackpot playing by its own rules Robert L. Shook, a New York Times bestselling author, delves into the business behind one of the world's foremost gaming and entertainment companies, Harrah's. Since Bill Harrah took over a small card game business in 1937, Harrah's has become a top casino, dominating Nevada and beyond. The first gaming company listed on the New York Stock Exchange, Harrah's is a $4 billion-dollar business driven by smart marketing and smarter leadership. This book is the first to examine Harrah's and its leader, a man who dominated an industry and amassed a staggering fortune while refusing to deal with mobsters and corrupt politicians. Though Bill Harrah died in 1978 and the company has since been sold, Harrah's has retained its sense of history and remained an industry leader. Following the company's growth, Shook uncovers rich business lessons about marketing and customer loyalty, increasing market share in fiercely competitive industries, and maintaining a sense of integrity in a cutthroat business world. This is a compelling and intriguing story of a company that gambled and won, and it offers business readers an opportunity to benefit from the hard-won lessons of a paragon of the entertainment industry. Robert L. Shook (Columbus, OH) is a seasoned business journalist and the ghostwriter behind several New York Times bestsellers. He is the founder and former CEO of Shook Associates and the American Executive Life Insurance Company. He is the author or coauthor of thirty-five books, including The IBM Way, Mary Kay on People Management, and Mary Kay's You Can Have It All.
