Lodging Hospitality

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The Heart of Hospitality

Author : Micah Solomon
Publisher : SelectBooks, Inc.
ISBN 13 : 159079379X
Total Pages : 210 pages
Book Rating : 4.5/5 (97 download)

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Book Synopsis The Heart of Hospitality by : Micah Solomon

Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Heads in Beds

Author : Jacob Tomsky
Publisher : Anchor
ISBN 13 : 030794834X
Total Pages : 322 pages
Book Rating : 4.3/5 (79 download)

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Book Synopsis Heads in Beds by : Jacob Tomsky

Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2013-07-30 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Hospitality Security

Author : Darrell Clifton
Publisher : CRC Press
ISBN 13 : 1439874379
Total Pages : 334 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Hospitality Security by : Darrell Clifton

Download or read book Hospitality Security written by Darrell Clifton and published by CRC Press. This book was released on 2019-08-08 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today's hospitality practitioner. Designed for both novice security professionals and industry veterans in need of a reference, the book covers: Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk The security plan, where you decide how to apply various layers of control to mitigate the risks Budgeting: the amount of money available to implement the plan determines the next step Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan Staffing: scheduling, wages, deployment, and contract security Training, including specialized topics such as use of force and bike patrol Physical security and patrol procedures Alarm and camera systems and various software programs Emergency procedures and response Investigations, interviews, and crime analysis Executive skills: learning from proven leadership styles Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them-all the while keeping customers and personnel safe and improving the bottom line.

Hotel and Lodging Management

Author : Alan T. Stutts
Publisher :
ISBN 13 : 9781119108283
Total Pages : 365 pages
Book Rating : 4.1/5 (82 download)

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Book Synopsis Hotel and Lodging Management by : Alan T. Stutts

Download or read book Hotel and Lodging Management written by Alan T. Stutts and published by . This book was released on 2005 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Front Office Management in Hospitality Lodging Operations

Author : Matt A. Casado
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781494943646
Total Pages : 0 pages
Book Rating : 4.9/5 (436 download)

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Book Synopsis Front Office Management in Hospitality Lodging Operations by : Matt A. Casado

Download or read book Front Office Management in Hospitality Lodging Operations written by Matt A. Casado and published by Createspace Independent Publishing Platform. This book was released on 2014-03-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.

A Century of Hospitality, 1910-2010

Author : Len Vermillion
Publisher : Educational Institute of American Hotel & Motel Association
ISBN 13 : 9780866123501
Total Pages : 128 pages
Book Rating : 4.1/5 (235 download)

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Book Synopsis A Century of Hospitality, 1910-2010 by : Len Vermillion

Download or read book A Century of Hospitality, 1910-2010 written by Len Vermillion and published by Educational Institute of American Hotel & Motel Association. This book was released on 2009-01-01 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Hospitality and Tourism Management Program (HTMP) Year 2 Student Textbook

Author : & Lodging Association American Hotel & Lodging Association
Publisher : Educational Institute
ISBN 13 : 9780133458527
Total Pages : 0 pages
Book Rating : 4.4/5 (585 download)

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Book Synopsis Hospitality and Tourism Management Program (HTMP) Year 2 Student Textbook by : & Lodging Association American Hotel & Lodging Association

Download or read book Hospitality and Tourism Management Program (HTMP) Year 2 Student Textbook written by & Lodging Association American Hotel & Lodging Association and published by Educational Institute. This book was released on 2013-06-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Hospitality and Tourism Management Program has been designed to help students develop and practice performing the knowledge, skills, and tasks required for success as an employee in the hospitality and tourism industry. Features Throughout the Book: Pineapple Fun Fact Boxes: Pineapple Fun Fact boxes will highlight interesting facts about the hospitality and tourism industry. ADA Boxes: ADA boxes will highlight how federal requirements determine what the hospitality and tourism industry must do to meet the needs of guests with disabilities. Green Practices Boxes: Green Practices boxes will highlight the benefits of running a sustainable green hospitality and tourism business. Diversity Boxes: Diversity boxes will highlight the ways in which diversity affects the hospitality and tourism industry.

The Garden District of New Orleans

Author : Jim Fraiser
Publisher : Univ. Press of Mississippi
ISBN 13 : 1617032786
Total Pages : 281 pages
Book Rating : 4.6/5 (17 download)

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Book Synopsis The Garden District of New Orleans by : Jim Fraiser

Download or read book The Garden District of New Orleans written by Jim Fraiser and published by Univ. Press of Mississippi. This book was released on 2012-03-01 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Garden District of New Orleans has enthralled residents and visitors alike since it arose in the 1830's with its stately white-columned Greek Revival mansions and double-galleried Italianate houses decorated with lacy cast iron. Photographer West Freeman evokes the romance of this elegant neighborhood with lovely images of private homes, dazzling gardens, and public structures. Author Jim Fraiser vividly details the historical significance and architectural styles of more than a hundred structures and chronicles both the political and cultural evolution of the neighborhood. The Garden District, unlike the French Quarter, evolved under the auspices of predominantly Anglo-American architects hired by newly arriving, and newly wealthy, Americans. Beyond these wealthy homeowners, the Garden District also offers a startlingly diverse and freewheeling history teeming with African American slaves, free men and women of color, French, Italians, Germans, Jews, and Irish, all of whom helped fashion it into one of America's first suburbs and most extraordinary neighborhoods. Fraiser animates the Garden District's story with such notables as Mark Twain; Jefferson Davis; occupying Union general Benjamin Butler; flamboyant steamboat captain Thomas Leathers; crusading Reverend Theodore Clapp; Confederate generals Jubal Early and Leonidas Polk; jazzmen Joe "King" Oliver and Nate "Kid" Ory; champion pugilist John L. Sullivan; local authors Grace King, George Washington Cable, and Anne Rice; Mayor Joseph Shakespeare; architects Henry Howard, Lewis Reynolds, and Thomas Sully; cotton magnate Henry S. Buckner; and Louisiana Lottery co-founder John A. Morris. In words and photographs, Fraiser and Freeman explore the unexpected evolution of this district and reveal how war, plagues, politics, religion, cultural conflict, and architectural innovation shaped the incomparable Garden District.

Lodging Hospitality

Author :
Publisher :
ISBN 13 :
Total Pages : 816 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Lodging Hospitality by :

Download or read book Lodging Hospitality written by and published by . This book was released on 1990 with total page 816 pages. Available in PDF, EPUB and Kindle. Book excerpt:

21st Century Hotel

Author : Graham Vickers
Publisher : Laurence King Publishing
ISBN 13 : 1856694011
Total Pages : 252 pages
Book Rating : 4.8/5 (566 download)

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Book Synopsis 21st Century Hotel by : Graham Vickers

Download or read book 21st Century Hotel written by Graham Vickers and published by Laurence King Publishing. This book was released on 2005 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: The public's appetite for new and excitingly designed hotels is insatiable. Never before have hotels been so earnestly responsive to the zeitgeist. How else can we explain the latest trends in design which at one extreme increasingly blur the border between lodging, lifestyle and living theatre, and at the other seek to reinvent the more discreet manners and style of the grand hotels of the late 19th century? 21st-Century Hotel highlights the latest examples of these trends and more as the international hotel sector finds newer and more imaginative ways to invent and reinvent itself in order to match the mood of the moment. A large-format bible of style for architects and interior designers, this book outlines the very latest developments in types of hotel design and then showcases the best on international scene through five themed chapters. It features forty six unusual

Hospitality Facilities Management and Design

Author : David M. Stipanuk
Publisher : Educational Institute of American Hotel & Motel Association
ISBN 13 :
Total Pages : 624 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Hospitality Facilities Management and Design by : David M. Stipanuk

Download or read book Hospitality Facilities Management and Design written by David M. Stipanuk and published by Educational Institute of American Hotel & Motel Association. This book was released on 2002 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt:

HOSPITALITY 2.0: Digital Revolution in the Hotel Industry

Author : Ira Vouk
Publisher : Ira Vouk Hospitality Technology and Revenue Management Consulting
ISBN 13 : 1716137780
Total Pages : pages
Book Rating : 4.7/5 (161 download)

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Book Synopsis HOSPITALITY 2.0: Digital Revolution in the Hotel Industry by : Ira Vouk

Download or read book HOSPITALITY 2.0: Digital Revolution in the Hotel Industry written by Ira Vouk and published by Ira Vouk Hospitality Technology and Revenue Management Consulting. This book was released on 2022-01-31 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about the past, present, and future of hospitality. It presents a comprehensive study on the state of the industry by describing the challenges it has been dealing with, major disruptions in the recent years, effects of tech evolution, cloud computing, alternative accommodations and COVID-19, with a glimpse into what the future holds in the next 5-10 years and how we can get there faster and more efficiently. It contains exclusive interviews with industry leaders and technology founders who share their stories about what inspired them to start their companies, how they overcame the challenges presented by the hospitality industry, and how they developed their products into key elements of the hospitality ecosystem. You will also find interviews with companies like Google and AWS where they share their vision on how to move the industry forward through technology and what they are already doing in that area. This book is best suited for: hotel owners and managers, executives of hospitality companies, technology founders, investors, hospitality professors and students as well as anyone else who has an interest in the hospitality industry and shares my passion for its evolution. Regardless of your current experience and knowledge level, you will learn many new things about the industry. At least one ‘Aha!’ moment per chapter is guaranteed.

Food and Beverage Management in the Luxury Hotel Industry

Author : Sylvain Boussard
Publisher : Business Expert Press
ISBN 13 : 1637420110
Total Pages : 205 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Food and Beverage Management in the Luxury Hotel Industry by : Sylvain Boussard

Download or read book Food and Beverage Management in the Luxury Hotel Industry written by Sylvain Boussard and published by Business Expert Press. This book was released on 2021-02-16 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an introduction to the management of food and beverage operations within a luxury hotel environment. It provides detailed coverage of operational areas within the food and beverage department, based on multiple real industry examples, allowing the reader to grasp the intricacies of the day-to-day running of outlets. Food and Beverage Management in the Luxury Hotel Industry is a reference for any hospitality management student wishing to gain sufficient knowledge in the subject, to conduct a quantitative and qualitative analysis of the department, through revenue and cost management, and quality audits. It also looks at the various trends shaping the industry today, particularly focusing on sustainability issues and ethical concerns.

Hotel Accommodation Management

Author : Roy C. Wood
Publisher : Routledge
ISBN 13 : 1351690485
Total Pages : 304 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Hotel Accommodation Management by : Roy C. Wood

Download or read book Hotel Accommodation Management written by Roy C. Wood and published by Routledge. This book was released on 2017-10-10 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

The Lodging and Food Service Industry

Author : Gerald W. Lattin
Publisher : Educational Institute of American Hotel & Motel Association
ISBN 13 :
Total Pages : 416 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis The Lodging and Food Service Industry by : Gerald W. Lattin

Download or read book The Lodging and Food Service Industry written by Gerald W. Lattin and published by Educational Institute of American Hotel & Motel Association. This book was released on 1998 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Business of Hotels

Author : Hadyn Ingram
Publisher : Routledge
ISBN 13 : 1136359443
Total Pages : 240 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Business of Hotels by : Hadyn Ingram

Download or read book Business of Hotels written by Hadyn Ingram and published by Routledge. This book was released on 2007-06-07 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world. This new edition is the outcome of a thorough revision of an established text. The new material includes a comprehensive profile of the hotel business in the 1990's and includes data, quotes and extracts from a wide range of authoritative industry sources.

Professional Hotel Management ( P.B.)

Author : J M S Negi
Publisher : S. Chand Publishing
ISBN 13 : 812191518X
Total Pages : pages
Book Rating : 4.1/5 (219 download)

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Book Synopsis Professional Hotel Management ( P.B.) by : J M S Negi

Download or read book Professional Hotel Management ( P.B.) written by J M S Negi and published by S. Chand Publishing. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, an essential text for hospitality management students, examines the relevance and applications of general management theory and principles to hospitality organizations. Using contemporary material and case studies, the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the authors' great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with the real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject.