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Les Attitudes Et Comportements Dans La Pratique De La Relation Client Fournisseur
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Book Synopsis Les attitudes et comportements dans la pratique de la relation client-fournisseur by : Mouvement français pour la qualité
Download or read book Les attitudes et comportements dans la pratique de la relation client-fournisseur written by Mouvement français pour la qualité and published by . This book was released on 1997 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Deux approches de l'anticipation de la rupture de la relation client-fournisseur by : Sarah Machat
Download or read book Deux approches de l'anticipation de la rupture de la relation client-fournisseur written by Sarah Machat and published by . This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Cette recherche vise à identifier les comportements du client et les éléments qui précèdent la rupture de la relation client-fournisseur. Pour cela, une revue de la littérature a été menée, mobilisant les travaux de l’IMP ainsi que la littérature en Marketing des services, qui placent au centre de l’analyse linteraction et les épisodes de la relation. Deux approches de l’anticipation de la rupture de la relation client-fournisseur sont alors proposées. La première postule l’existence de trois classes de relations et la seconde propose un modèle explicatif de la probabilité de maintien de la relation client-fournisseur. Pour tester ces deux approches deux études quantitatives ont été menées. La première repose sur l’analyse des bases de données internes d’un fournisseur, réalisée grâce à la méthodologie des analyses de survie. La seconde est une étude par questionnaire menée auprès des clients du même fournisseur. Les résultats montrent qu’il existe trois classes de relations : les relations stables, les relations menacées dans lesquelles les clients planifient la rupture, et les relations menacées dans lesquelles la rupture est imminente. Elles se distinguent par les niveaux de satisfaction relationnelle, de confiance et d’engagement des clients mais également par leur comportement de réclamation (non suivi d’un traitement ou suivi d’un traitement insatisfaisant), et leur comportement de négligence de la relation. La localisation des clients au sein d’une de ces trois classes s’explique par la présence de déterminants de la rupture liés au fournisseur qui ont une influence négative sur la satisfaction relationnelle, et par conséquent sur la probabilité de maintien de la relation client-fournisseur.
Book Synopsis Organizational Decision Making by : Zur Shapira
Download or read book Organizational Decision Making written by Zur Shapira and published by Cambridge University Press. This book was released on 2002-03-25 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores decision making in organizations, highlighting the roles of incentive, conflict, power and politics.
Book Synopsis New Developments in Theoretical and Conceptual Approaches to Job Stress by : Daniel C. Ganster
Download or read book New Developments in Theoretical and Conceptual Approaches to Job Stress written by Daniel C. Ganster and published by Emerald Group Publishing. This book was released on 2010-02-25 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes theory and research in the area of occupational stress, health and well being, and brings together and showcases the work of some of the best researchers and theorists who contribute to this area. This collection gives a critical assessment of knowledge, and major gaps in knowledge, on occupational stress and well being.
Download or read book Connections written by Lee Sproull and published by MIT Press. This book was released on 1991 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Connections is an accessible guide to the promise and the pitfalls of this latest phase of the computer revolution.
Book Synopsis Consumer Psychology for Marketing by : G. R. Foxall
Download or read book Consumer Psychology for Marketing written by G. R. Foxall and published by . This book was released on 1994 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of this successful textbook continues to offer a sophisticated treatment of consumer psychology which is directly related to the concerns of marketing management, especially in terms of market segmentation, product positioning and new product development. It has an international approach that is reflected in language, examples, and scope and it also has a comprehensive and up-to-date coverage of literature and recent research. The new edition takes into account past reviewers and users comments by reducing the amount of material on adaptive/innovative cognitive style and replaces this with a wider range of material on the theme of personality and new product phrase. This edition also includes end-of-chapter questions and suggested further reading.
Book Synopsis Strategic Performance Management by : Bernard Marr
Download or read book Strategic Performance Management written by Bernard Marr and published by Routledge. This book was released on 2012-08-06 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about strategic performance management for the Twenty-First Century organization. In a practical step-by-step approach it navigates readers though the identification, measurement, and management of the strategic value drivers as enables of superior performance. Using many real life case examples this book outlines how organizations can visualize their value creation, design relevant and meaningful performance indicators to assess performance, and then use them to extract real management insights and improve everyday strategic decision making as well as organizational learning. A key focus of the book is the important issue of creating value from intangible assets. Much has been written about the importance of intangible assets such as knowledge, skills, relationships, culture, practices, routines, and intellectual property as levers for organisational success. However, little has been published that tells managers how to do that. This book moves beyond just raising awareness and provides practical tools and templates, gathered in many extensive case studies with world-leading organizations. The key issues the book addresses are: • How do we identify the strategic value drives, especially the intangibles, in our organisations? • How do we understand their strategic value using the powerful mapping tools? • How do we then measure the business performance? • How do we use performance indicators to improve decision making and organisational learning? • How do we align performance reviews and risk management with our strategy? Well grounded in theory and packed with case studies from around the world, this book will function as a guide for managers as well as a reference work for students and researchers. The tools described in this book are not only suitable for leading international corporations, but have been designed to be equally appropriate for not-for-profit organizations, central and local government institutions, small and medium sized businesses, and even departments and business units. The ideas, tools, and templates provided allow managers to apply them straight away and transform the way they manage strategic performance at all levels of their organization.
Book Synopsis The Effects of Financial Crises on the Binding Force of Contracts - Renegotiation, Rescission or Revision by : Başak Başoğlu
Download or read book The Effects of Financial Crises on the Binding Force of Contracts - Renegotiation, Rescission or Revision written by Başak Başoğlu and published by Springer. This book was released on 2016-02-25 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about one of the most controversial dilemmas of contract law: whether or not the unexpected change of circumstances due to the effects of financial crises may under certain conditions be taken into account. Growing interconnectedness of global economies facilitates the spread of the effects of the financial crises. Financial crises cause severe difficulties for persons to fulfill their contractual obligations. During the financial crises, performance of contractual obligations may become excessively onerous or may cause an excessive loss for one of the contracting parties and consequently destroy the contractual equilibrium and legitimate the governmental interventions. Uncomfortable economic climate leads to one of the most controversial dilemmas of the contract law: whether the binding force of the contract is absolute or not. In other words, unstable economic circumstances impose the need to devote special attention to review and perhaps to narrow the binding nature of a contract. Principle of good faith and fair dealing motivate a variety of theoretical bases in order to overcome the legal consequences of financial crises. In this book, all these theoretical bases are analyzed with special focus on the available remedies, namely renegotiation, rescission or revision and the circumstances which enables the revocation of these remedies. The book collects the 19 national reports and the general report originally presented in the session regarding the Effects of Financial Crises on the Binding Force of Contracts: Renegotiation, Rescission or Revision during the XIXth congress of the International Academy of Comparative Law, held in Vienna, July 2014.
Book Synopsis Handbook of Artificial Intelligence and Robotic Process Automation by : Al Naqvi
Download or read book Handbook of Artificial Intelligence and Robotic Process Automation written by Al Naqvi and published by Anthem Press. This book was released on 2020-11-27 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: President Putin’s explicit declaration that the country that makes progress in artificial intelligence will rule the world has launched a new race for dominance. In this era of cognitive competition and total automation, every country understands that it must rapidly adopt AI or go bust. To stay competitive a country must have a strategy. But how should a government proceed? What areas it must focus on? Where should it even start? This book provides answers to these important, yet pertinent, questions and more. Presenting the viewpoints of global experts and thought leaders on key issues relating to AI and government policies, this book directs us to the future.
Book Synopsis The Cost-Benefit Revolution by : Cass R. Sunstein
Download or read book The Cost-Benefit Revolution written by Cass R. Sunstein and published by MIT Press. This book was released on 2019-09-24 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why policies should be based on careful consideration of their costs and benefits rather than on intuition, popular opinion, interest groups, and anecdotes. Opinions on government policies vary widely. Some people feel passionately about the child obesity epidemic and support government regulation of sugary drinks. Others argue that people should be able to eat and drink whatever they like. Some people are alarmed about climate change and favor aggressive government intervention. Others don't feel the need for any sort of climate regulation. In The Cost-Benefit Revolution, Cass Sunstein argues our major disagreements really involve facts, not values. It follows that government policy should not be based on public opinion, intuitions, or pressure from interest groups, but on numbers—meaning careful consideration of costs and benefits. Will a policy save one life, or one thousand lives? Will it impose costs on consumers, and if so, will the costs be high or negligible? Will it hurt workers and small businesses, and, if so, precisely how much? As the Obama administration's “regulatory czar,” Sunstein knows his subject in both theory and practice. Drawing on behavioral economics and his well-known emphasis on “nudging,” he celebrates the cost-benefit revolution in policy making, tracing its defining moments in the Reagan, Clinton, and Obama administrations (and pondering its uncertain future in the Trump administration). He acknowledges that public officials often lack information about costs and benefits, and outlines state-of-the-art techniques for acquiring that information. Policies should make people's lives better. Quantitative cost-benefit analysis, Sunstein argues, is the best available method for making this happen—even if, in the future, new measures of human well-being, also explored in this book, may be better still.
Book Synopsis Women and Trade by : World Bank;World Trade Organization
Download or read book Women and Trade written by World Bank;World Trade Organization and published by World Bank Publications. This book was released on 2020-09-04 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trade can dramatically improve women’s lives, creating new jobs, enhancing consumer choices, and increasing women’s bargaining power in society. It can also lead to job losses and a concentration of work in low-skilled employment. Given the complexity and specificity of the relationship between trade and gender, it is essential to assess the potential impact of trade policy on both women and men and to develop appropriate, evidence-based policies to ensure that trade helps to enhance opportunities for all. Research on gender equality and trade has been constrained by limited data and a lack of understanding of the connections among the economic roles that women play as workers, consumers, and decision makers. Building on new analyses and new sex-disaggregated data, Women and Trade: The Role of Trade in Promoting Gender Equality aims to advance the understanding of the relationship between trade and gender equality and to identify a series of opportunities through which trade can improve the lives of women.
Book Synopsis Market-Driven Management by : Jean-Jacques Lambin
Download or read book Market-Driven Management written by Jean-Jacques Lambin and published by Bloomsbury Publishing. This book was released on 2012-07-19 with total page 676 pages. Available in PDF, EPUB and Kindle. Book excerpt: Market-Driven Management adopts a broad approach to marketing, integrating the strategic and operational elements of the discipline. Lambin's unique approach reflects how marketing operates empirically, as both a business philosophy and an action-oriented process. Motivated by the increased complexity of markets, globalisation, deregulation, and the development of e-commerce, the author challenges the traditional concept of the 4Ps and the functional roles of marketing departments, focusing instead on the concept of market orientation. The book considers all of the key market stakeholders, arguing that developing market relations and enhancing customer value is the responsibility of every member of the organization, and that the development of this customer value is the only way for a firm to achieve profit and growth. New to this edition: - Greater coverage of ethical issues and corporate social responsibility; cultural diversity; value and branding and the economic downturn - Broad international perspective - Thoroughly revised to reflect the latest academic thinking and research With its unique approach, international cases and complementary online resources, this book is ideal for postgraduate and upper level undergraduate students of marketing, and for MBAs and Executive MBAs.
Book Synopsis Cultural Consultation by : Laurence J. Kirmayer
Download or read book Cultural Consultation written by Laurence J. Kirmayer and published by Springer Science & Business Media. This book was released on 2013-08-15 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on a recently completed project of cultural consultation in Montreal, Cultural Consultation presents a model of multicultural and applicable health care. This model used clinicians and consultants to provide in-depth assessment, treatment planning, and limited interventions in consultation with frontline primary care and mental health practitioners working with immigrants, refugees, and members of indigenous and ethnocultural communities. Evaluation of the service has demonstrated that focused interventions by consultants familiar with patients’ cultural backgrounds could improve the relationship between the patient and the primary clinician. This volume presents models for intercultural work in psychiatry and psychology in primary care, general hospital and specialty mental health settings. The editors highlight crucial topics such as: - Discussing the social context of intercultural mental health care, conceptual models of the role of culture in psychopathology and healing, and the development of a cultural consultation service and a specialized cultural psychiatric service - Examining the process of intercultural work more closely with particular emphasis oto strategies of consultation, the identity of the clinician, the ways in which gender and culture position the clinician, and interaction of the consultant with family systems and larger institutions - Highlighting special situations that may place specific demands on the clinician: working with refugees and survivors of torture or political violence, with separated families, and with patients with psychotic episodes This book is of valuable use to mental health practitioners who are working in multidisciplinary settings who seek to understand cultural difference in complex cases. Psychiatrists, psychologists, social workers, nurse practitioners, primary care providers and trainees in these disciplines will make thorough use of the material covered in this text.
Book Synopsis INVESTIGATION of COMPETITION in DIGITAL MARKETS by : United States House of Representatives
Download or read book INVESTIGATION of COMPETITION in DIGITAL MARKETS written by United States House of Representatives and published by . This book was released on 2020-10-06 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jerrold Nadler, Chairman, Committee on the Judiciary David N. Cicilline, Chairman, Subcommittee on Antitrust, Commercial and Administrative LawIn June 2019 the Committee on the Judiciary initiated a bipartisan investigation into the state of competition online, spearheaded by the Subcommittee on Antitrust, Commercial and Administrative Law. As part of a top-to -bottom review of the market, the Subcommittee examined the dominance of Amazon, Apple, Facebook, and Google, and their business practices to determine how their power affects our economy and our democracy. Additionally, the Subcommittee performed a review of existing antitrust laws, competition policies, and current enforcement levels to assess whether they are adequate to market power and anticompetitive conduct in digital markets. Over the course of our investigation, we collected extensive evidence from these companies aswell as from third parties - totaling nearly 1.3 million documents . We held seven hearings to review the effects of market power online including on the free and diverse press, innovation, and privacy and a final hearing to examine potential solutions to concerns identified during the investigation and to inform this Report's recommendations .
Book Synopsis Research on the Management of Innovation by : Andrew H. Van de Ven
Download or read book Research on the Management of Innovation written by Andrew H. Van de Ven and published by Oxford University Press. This book was released on 2000-09-07 with total page 751 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a reprint of a classic work of research on innovation first published in 1989. Resulting from the Minnesota Innovation Research Program (MIRP), the book includes a revised and expanded Preface and will complement the three other books growing out of the program, all published by Oxford--The Innovation Journey (1999), Organizational Change Processes: Theory and Methods for Research (2000), and Handbook of Organizational Change and Development (coming 2001).
Book Synopsis The Gourd Book by : Charles B. Heiser
Download or read book The Gourd Book written by Charles B. Heiser and published by University of Oklahoma Press. This book was released on 2016-02-03 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Humankind has had a long and intimate association with gourds, and one of them, the bottle gourd, or calabash, may have been man's first cultivated plant. Although grown in the United States today primarily as ornamentals, in other parts of the world gourds have many other important uses. With charming text and stunning black-and-white photographs, The Gourd Book provides fascinating scientific information and folklore about these remarkable plants and keys for identifying species. The first part of the book deals with tree gourds, widely used as containers and for decoration; the Cucurbita gourds, including the buffalo gourd, the Turk's turban, the silver-seed gourd, and the Malabar gourd, all utilized as food, and the beautiful ornamental gourds; the loofah gourds, popular as cosmetic sponges; minor gourds, such as the snake, wax, bitter, teasel, and hedgehog, sometimes used as food or medicine; and gourds mentioned in the Bible. The second part takes up the bottle gourd, which has been used for thousands of years. Even today this gourd is almost indispensable in many parts of the tropics, where species are used to make containers, musical instruments, and clothing, as food and medicine, and in art. The book concludes with a discussion of the gourd in folklore and myth and an appendix on growing, hybridizing, and preserving gourds for decoration. Delightfully written for general readers, this book will also appeal to botanists, anthropologists, horticulturists, and everyone interested in plants or gardening.
Book Synopsis The Senses Framework by : Mike Nolan
Download or read book The Senses Framework written by Mike Nolan and published by . This book was released on 2006-01-01 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:
