Leading Libraries How To Create A Service Culture

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Leading Libraries: How to Create a Service Culture

Author : Wyoma vanDuinkerken
Publisher : American Library Association
ISBN 13 : 0838913121
Total Pages : 224 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Leading Libraries: How to Create a Service Culture by : Wyoma vanDuinkerken

Download or read book Leading Libraries: How to Create a Service Culture written by Wyoma vanDuinkerken and published by American Library Association. This book was released on 2015-04 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.

Building a Successful Customer-service Culture

Author : Maxine Melling
Publisher : Facet Publishing
ISBN 13 : 1856044491
Total Pages : 225 pages
Book Rating : 4.8/5 (56 download)

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Book Synopsis Building a Successful Customer-service Culture by : Maxine Melling

Download or read book Building a Successful Customer-service Culture written by Maxine Melling and published by Facet Publishing. This book was released on 2002 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: the users' perspective; planning and policy making; leadership and management; human resource planning; marketing as a tool for LIS managers; assuring quality; planning buildings for customers and services; developing a service culture through partnerships; virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.

The LITA Leadership Guide

Author : Carl Antonucci
Publisher : Rowman & Littlefield
ISBN 13 : 1442279036
Total Pages : 153 pages
Book Rating : 4.4/5 (422 download)

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Book Synopsis The LITA Leadership Guide by : Carl Antonucci

Download or read book The LITA Leadership Guide written by Carl Antonucci and published by Rowman & Littlefield. This book was released on 2017-04-20 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: The LITA Leadership Guide from the American Library Association division charged with information technology brings together three important professional development topics -- leadership, entrepreneurship, and technology -- in one volume, uniting theory, practice, and case studies from experienced colleagues in the field. Topics include: cultivating creativity, career pivots, forecasting and planning for change, keeping tech and leadership skills ahead of the curve, and incorporating lessons and knowledge from across sectors. Additional concepts include: professional development, evaluating risk, overcoming barriers to innovation, and seeding success in your career and organization. The book will help librarians at every level of the career ladder and will supplement leadership and skill-based training workshops. Library leadership teams interested in the development of their staff as a means of improving their organizational performance will find this book to provide context for growth, training, and collaboration. This book provides big-picture concepts that affect the many stages of a librarian’s career: •“Librarian as Leader”, • “Librarian as Entrepreneur”, and •“Librarian as Technologist” and thus is suitable for staff development, discussion groups, or courses. This LITA Guide will help librarians understand how to chart their career development across these three foundational platforms, and become familiar with how peers have successfully created positive change for themselves, and their libraries, as leaders, entrepreneurs, and technologists

Essential Leadership Skills for Health Sciences Information Professionals

Author : Janet Crum
Publisher : Rowman & Littlefield
ISBN 13 : 1538168243
Total Pages : 197 pages
Book Rating : 4.5/5 (381 download)

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Book Synopsis Essential Leadership Skills for Health Sciences Information Professionals by : Janet Crum

Download or read book Essential Leadership Skills for Health Sciences Information Professionals written by Janet Crum and published by Rowman & Littlefield. This book was released on 2023-05-15 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership and Management Skills for Health Information Professionals is intended to provide a quick, readable introduction to key concepts in leadership and management so that a new leader can get up to speed quickly, and experienced leaders can increase, enhance, or refresh their skills.

Managing the Successful School Library: Strategic Planning and Reflective Practice

Author : Lesley S. J. Farmer
Publisher : American Library Association
ISBN 13 : 0838914942
Total Pages : 264 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Managing the Successful School Library: Strategic Planning and Reflective Practice by : Lesley S. J. Farmer

Download or read book Managing the Successful School Library: Strategic Planning and Reflective Practice written by Lesley S. J. Farmer and published by American Library Association. This book was released on 2017-11-21 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Workplace Culture in Academic Libraries

Author : Kelly Blessinger
Publisher : Elsevier
ISBN 13 : 1780633688
Total Pages : 388 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Workplace Culture in Academic Libraries by : Kelly Blessinger

Download or read book Workplace Culture in Academic Libraries written by Kelly Blessinger and published by Elsevier. This book was released on 2013-02-11 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace culture refers to conditions that collectively influence the work atmosphere. These can include policies, norms, and unwritten standards for behavior. This book focuses on various aspects of workplace culture in academic libraries from the practitioners’ viewpoint, as opposed to that of the theoretician. The book asks the following questions: What conditions contribute to an excellent academic library work environment? What helps to make a particular academic library a great place to work? Articles focus on actual programs while placing the discussion in a scholarly context. The book is structured into 14 chapters, covering various aspects of workplace culture in academic libraries, including: overview of workplace culture, assessment, recruitment, acclimation for new librarians, workforce diversity, physical environment, staff morale, interaction between departments, tenure track/academic culture, mentoring/coaching, generational differences, motivation/incentives, complaints/conflict management, and organizational transparency. Includes the most current best practices and models in academic libraries Represents the viewpoints of both the employee and manager Focuses on the academic library as workplace rather than as a service provider

Yes! on Demand

Author : Kathy L. Middleton
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440848548
Total Pages : 144 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Yes! on Demand by : Kathy L. Middleton

Download or read book Yes! on Demand written by Kathy L. Middleton and published by Bloomsbury Publishing USA. This book was released on 2016-11-21 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

Play Among Books

Author : Miro Roman
Publisher : Birkhäuser
ISBN 13 : 3035624054
Total Pages : 528 pages
Book Rating : 4.0/5 (356 download)

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Book Synopsis Play Among Books by : Miro Roman

Download or read book Play Among Books written by Miro Roman and published by Birkhäuser. This book was released on 2021-12-06 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: How does coding change the way we think about architecture? This question opens up an important research perspective. In this book, Miro Roman and his AI Alice_ch3n81 develop a playful scenario in which they propose coding as the new literacy of information. They convey knowledge in the form of a project model that links the fields of architecture and information through two interwoven narrative strands in an “infinite flow” of real books. Focusing on the intersection of information technology and architectural formulation, the authors create an evolving intellectual reflection on digital architecture and computer science.

Making a Difference

Author : Peter Hernon
Publisher : Bloomsbury Publishing USA
ISBN 13 : 0313090629
Total Pages : 317 pages
Book Rating : 4.3/5 (13 download)

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Book Synopsis Making a Difference by : Peter Hernon

Download or read book Making a Difference written by Peter Hernon and published by Bloomsbury Publishing USA. This book was released on 2006-12-30 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership is separate from, but integral to, management; and library directors today and for the foreseeable future can be expected to play an institutional role as they lead the library to contribute towards the mission of their college and university. Similarly, new courses in library leadership now accompany more traditional ones on managing organizations and information resources. However, much of the literature on LIS leadership represents a distilled application of principles and practices borrowed from other disciplines, with few reports of research from the library field. Conceived as a companion to The Next Library Leadership (Libraries Unlimited, 2003), Making a Difference includes not only a discussion of effective attributes, but of issues central to the development of leadership qualities, strategies, and dispositions. Essential reading for anyone interested in advancing the quality of leadership within LIS, particularly academic librarians in or aspiring to positions of managerial leadership.

Customer Service in Libraries

Author : Charles Harmon
Publisher : Rowman & Littlefield
ISBN 13 : 0810887487
Total Pages : 119 pages
Book Rating : 4.8/5 (18 download)

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Book Synopsis Customer Service in Libraries by : Charles Harmon

Download or read book Customer Service in Libraries written by Charles Harmon and published by Rowman & Littlefield. This book was released on 2013 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.

Innovation in Public Libraries

Author : Kirstie Nicholson
Publisher : Chandos Publishing
ISBN 13 : 0081012969
Total Pages : 158 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis Innovation in Public Libraries by : Kirstie Nicholson

Download or read book Innovation in Public Libraries written by Kirstie Nicholson and published by Chandos Publishing. This book was released on 2017-02-23 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation in Public Libraries: Learning from International Library Practice examines the recent activities of successful and innovative libraries around the world, presenting their initiatives in areas including library design, events and programs, and creating customer experiences. This timely guide provides an overview of these libraries’ successful experiences and identifies emerging global trends and themes. The author offers library practitioners guidance on how to pursue these trends in their own library environment, identifying achievable goals when planning building and design improvements, and developing customer interactions in order to emulate the experiences of international libraries. Presents a range of successful and innovative practices in one book, covering library innovation in building design, programs and events, and in customer experience and approach Provides an international perspective on library activities, with libraries in different countries discussed Analyzes the experiences of various libraries to identify common trends and themes Provides practical advice for librarians who wish to emulate the activities of the libraries discussed, with recommended goals to action Examines both the big picture of emerging global trends and themes, as well as highlighting the daily experiences of individual libraries

Managing in the Middle

Author : Robert Farrell
Publisher : American Library Association
ISBN 13 : 0838911617
Total Pages : 195 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Managing in the Middle by : Robert Farrell

Download or read book Managing in the Middle written by Robert Farrell and published by American Library Association. This book was released on 2013 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully a third of all library supervisors are “managing in the middle:” reporting to top-level managers while managing teams of peers or paraprofessional staff in some capacity. This practical handbook is here to assist middle managers navigate their way through the challenges of multitasking and continual gear-shifting. The broad range of contributors from academic and public libraries in this volume help librarians face personal and professional challenges by Linking theoretical ideas about mid-level management to real-world situations Presenting ways to sharpen crucial skills such as communication, productivity, delegation, and performance management Offering specific advice on everything from supervision to surviving layoffsBeing a middle manager can be a difficult job, but the range of perspectives in this book offer strategies and tips to make it easier.

Leadership in the Library and Information Science Professions

Author : Mark Winston
Publisher : Routledge
ISBN 13 : 1135024022
Total Pages : 207 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Leadership in the Library and Information Science Professions by : Mark Winston

Download or read book Leadership in the Library and Information Science Professions written by Mark Winston and published by Routledge. This book was released on 2013-12-19 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Safely guide your library into the new millennium! Like so much else in the information professions, leadership styles are being forced to change to meet the demands of technological innovation. Leadership in the Library and Information Science Professions is among the first books to focus on this increasingly important job qualification. It offers practical advice for developing strong, flexible, and creative leadership skills in yourself and your staff. This fascinating volume stresses the leadership needed to manage change. The essential skills taught here will help you update library services at a reasonable pace while preserving valuable low-tech alternatives. As one chapter recommends, “Every librarian at every level should have ready an answer-multiple answers-to the ubiquitous questions: Why do we still need libraries when everything is on the Web? How can you justify an expanding budget in the Internet Age?” Leadership in the Library and Information Science Professions offers fresh ideas for developing and using leadership skills, including: recruiting tips for identifying potential leaders staff training and development restructuring the organization to encourage full staff participation budget strategies for successful leaders issues of gender and ethnic diversity evaluating and assessing leadership Leadership in the Library and Information Science Professions is an essential resource for library administrators and staff. By developing your leadership skills and those of your staff, you can confidently face the hectic pace of change in the information sciences.

Succession Planning in the Library

Author : Paula M. Singer
Publisher : American Library Association
ISBN 13 : 083891036X
Total Pages : 147 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Succession Planning in the Library by : Paula M. Singer

Download or read book Succession Planning in the Library written by Paula M. Singer and published by American Library Association. This book was released on 2010-03-22 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers advice to administrators of libraries of all sizes to dealing with succession planning and other aspects of change, detailing how to spot potential leaders, encourage professional growth, motivate employees, and develop high-quality performers.

Continuing Professional Development: Pathways to Leadership in the Library and Information World

Author : Ann Ritchie
Publisher : Walter de Gruyter
ISBN 13 : 3598440278
Total Pages : 321 pages
Book Rating : 4.5/5 (984 download)

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Book Synopsis Continuing Professional Development: Pathways to Leadership in the Library and Information World by : Ann Ritchie

Download or read book Continuing Professional Development: Pathways to Leadership in the Library and Information World written by Ann Ritchie and published by Walter de Gruyter. This book was released on 2008-11-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: These papers focus on the topic of leadership in the library and information professions, providing an overview of institutes, programs and activities occurring around the world. Some are described in detail, outlining learning objectives, structure, recruitment and evaluation strategies; others summarise national and international initiatives. They will provide valuable insights to anyone interested in workforce planning strategies aimed at addressing current shortages of library leaders, as well as those who may have experienced difficulties recruiting to leadership positions and now want to explore the best ways of developing and equipping their own staff with skills to enable them to become the leaders of the future.

Leadership Basics for Librarians and Information Professionals

Author : Edward G. Evans
Publisher : Scarecrow Press
ISBN 13 : 0810852292
Total Pages : 258 pages
Book Rating : 4.8/5 (18 download)

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Book Synopsis Leadership Basics for Librarians and Information Professionals by : Edward G. Evans

Download or read book Leadership Basics for Librarians and Information Professionals written by Edward G. Evans and published by Scarecrow Press. This book was released on 2007-02-06 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the start of the 21st Century, information services around the world are facing a host of challenges and changes unique to this era of exponential technological growth. However, this change is further compounded by the high turnover rate in senior positions. Focusing on leadership, this text—ideal for young, emerging managers and supervisors—guides future leaders in making the appropriate choices and decisions in response to and in anticipation of the competition. Authors G. Edward Evans and Patricia Layzell Ward's vast professional experience in a variety of roles and organizations all over the world serves as a strong basis for the advice presented. Leadership Basics for Librarians and Information Professionals includes data from surveys and interviews of leaders in archives, libraries, and other information services arenas, as well as current literature on leadership from both general management and information services fields. All together this book is a solid starting point for young librarians and information professionals seeking to get ahead of the competition, as well as a helpful reminder for seasoned leaders needing a bit of inspiration.

Staff Development

Author : Library Administration and Management Association. Staff Development Committee
Publisher : ALA Editions
ISBN 13 :
Total Pages : 220 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Staff Development by : Library Administration and Management Association. Staff Development Committee

Download or read book Staff Development written by Library Administration and Management Association. Staff Development Committee and published by ALA Editions. This book was released on 2001-03 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on the expertise of thirty-seven top experts with a variety of experiences from a wide range of libraries, you will learn how to : assess your library's needs and set realistic training goals ; create and budget for a training infrastructure ; enhance the existing skill set by building on core competencies ; and adapt proven assessment surveys to address specific issues.