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La Boite A Outils Du Management De La Relation Client 2e Ed
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Book Synopsis La boîte à outils de l'expérience client - 2e éd. by : Laurence Chabry
Download or read book La boîte à outils de l'expérience client - 2e éd. written by Laurence Chabry and published by Dunod. This book was released on 2020-03-11 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comment concrètement mettre en oeuvre le management de la relation client ? Quelles sont les expertises à développer ? Comment aborder le design d’expérience client ? Quels outils pour progresser à partir de l’insatisfaction client ? Par quels indicateurs piloter l’expérience client et avec quels outils élaborer une relation qui fidélise ? Quelles bonnes pratiques au coeur du centre de contacts ? Comment développer dans les équipes une culture du service et de la relation client ? Découvrez 69 outils et méthodes indispensables pour aborder toutes les dimensions du management de la relation client. Chaque outil est traité de façon visuelle sur 2 ou 4 pages par un schéma de synthèse, l’essentiel en français et en anglais, les objectifs, le contexte d’utilisation, des conseils méthodologiques, les avantages et les précautions à prendre.
Book Synopsis La boîte à outils du management de la relation client - 2e éd. by : Laurence Chabry
Download or read book La boîte à outils du management de la relation client - 2e éd. written by Laurence Chabry and published by Dunod. This book was released on 2017-09-13 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comment concrètement mettre en oeuvre le management de la relation client ? Quelles sont les expertises à développer ? Comment aborder le design d’expérience client ? Quels outils pour progresser à partir de l’insatisfaction client ? Par quels indicateurs piloter l’expérience client et avec quels outils élaborer une relation qui fidélise ? Quelles bonnes pratiques au coeur du centre de contacts ? Comment développer dans les équipes une culture du service et de la relation client ? Découvrez 69 outils et méthodes indispensables pour aborder toutes les dimensions du management de la relation client. Chaque outil est traité de façon visuelle sur 2 ou 4 pages par un schéma de synthèse, l’essentiel en français et en anglais, les objectifs, le contexte d’utilisation, des conseils méthodologiques, les avantages et les précautions à prendre.
Book Synopsis La boîte à outils du Management de la relation client by : Laurence Chabry
Download or read book La boîte à outils du Management de la relation client written by Laurence Chabry and published by . This book was released on 2017-09-13 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comment concrètement mettre en oeuvre le management de la relation client ? Quelles sont les expertises à développer ? Comment aborder le design d'expérience client ? Quels outils pour progresser à partir de l'insatisfaction client ? Par quels indicateurs piloter l'expérience client et avec quels outils élaborer une relation qui fidélise ? Quelles bonnes pratiques au coeur du centre de contacts ? Comment développer dans les équipes une culture du service et de la relation client ? Découvrez 69 outils et méthodes indispensables pour aborder toutes les dimensions du management de la relation client. Chaque outil est traité de façon visuelle sur 2 ou 4 pages par un schéma de synthèse, l'essentiel en français et en anglais, les objectifs, le contexte d'utilisation, des conseils méthodologiques, les avantages et les précautions à prendre.
Book Synopsis La boîte à outils de l'expérience client by : Laurence Chabry
Download or read book La boîte à outils de l'expérience client written by Laurence Chabry and published by . This book was released on 2020-03-11 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis La boîte à outils de l'expérience client - 3e éd. by : Laurence Chabry
Download or read book La boîte à outils de l'expérience client - 3e éd. written by Laurence Chabry and published by Dunod. This book was released on 2023-07-05 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comment concrètement mettre en oeuvre le management de la relation client ? Quelles sont les expertises à développer ? Comment aborder le design d’expérience client ? Quels outils pour progresser à partir de l’insatisfaction client ? Par quels indicateurs piloter l’expérience client et avec quels outils élaborer une relation qui fidélise ? Quelles bonnes pratiques au cœur du centre de contacts ? Comment développer dans les équipes une culture du service et de la relation client ? Très pratique, cette boîte à outils traite de tous les aspects de l'éxpérience client : stratégie, data, digital, gestion des objections, culture client...
Book Synopsis La Boîte à outils de la relation client by : Florence Gillet-Goinard
Download or read book La Boîte à outils de la relation client written by Florence Gillet-Goinard and published by Dunod. This book was released on 2014-02-05 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Il est aujourd'hui communément admis que la gestion de la Relation client s'inscrit dans un projet d'entreprise, celui de la fidélisation de ses clients par l'excellence du service délivré.En effet, les comportements des consommateurs évoluent, les canaux se multiplient et la relation cleint est devenue un élément central de la stratégie. Le propos de ce livre est d'apporter aux décideurs, managers opérationnels et chefs de projet la vision d'ensemble des problématiques liées à la gestion des relations avec la clientèle; - la hierarchisation de ces problématiques; - des concepts et outils indispensables pour traiter chaque problématique, d'autant plus que les outils sont nombreux et puissants mais c'est leur bonne utilisation qui est cruciale.Chaque outil est ainsi développé sur 2 ou 4 pages, sous une présentation visuelle et synthétique, pour être directement opérationnel au quotidien.
Book Synopsis WHO Best Practices for Injections and Related Procedures Toolkit by :
Download or read book WHO Best Practices for Injections and Related Procedures Toolkit written by and published by . This book was released on 2010 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new WHO guidelines provide recommended steps for safe phlebotomy and reiterate accepted principles for drawing, collecting blood and transporting blood to laboratories/blood banks. The main areas covered by the toolkit are: 1. bloodborne pathogens transmitted through unsafe injection practices;2. relevant elements of standard precautions and associated barrier protection;3. best injection and related infection prevention and control practices;4. occupational risk factors and their management.
Book Synopsis Hold Successful Meetings by : Caterina Kostoula
Download or read book Hold Successful Meetings written by Caterina Kostoula and published by Penguin UK. This book was released on 2021-04-15 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meetings allow us to bring people together to inspire each other, solve problems and make a difference. Yet, we all spend too much time in dull, frustrating meetings where little is achieved and even less is followed up on afterwards. In Hold Successful Meetings, executive coach and former Google leader Caterina Kostoula will change all this. Her unique framework will: - Equip you to hold fewer, more purposeful meetings - Create a creative and inclusive environment - Leave participants inspired and ready to take action Whether virtual or in-person, people will leave your meetings inspired by the value you created together and ready to make an impact. 'I bought this for my whole team at Google!' Reader review
Author :United Nations Office on Drugs and Crime Publisher :United Nations Publications ISBN 13 :9789211337891 Total Pages :0 pages Book Rating :4.3/5 (378 download)
Book Synopsis Toolkit to Combat Trafficking in Persons by : United Nations Office on Drugs and Crime
Download or read book Toolkit to Combat Trafficking in Persons written by United Nations Office on Drugs and Crime and published by United Nations Publications. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the light of the urgent need for cooperative and collaborative action against trafficking, this publication presents examples of promising practice from around the world relating to trafficking interventions. It is hoped that the guidance offered, the practices showcased and the resources recommended in this Toolkit will inspire and assist policymakers, law enforcers, judges, prosecutors, victim service providers and members of civil society in playing their role in the global effort against trafficking in persons. The present edition is an updated and expanded version of the Toolkit published in 2006.
Download or read book Get Promoted written by Niamh O'Keeffe and published by Penguin UK. This book was released on 2020-11-19 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you stuck in a career rut? Are your former peers progressing ahead of you? Are you doing all the hard work but getting none of the rewards? Are you wondering what everyone else seems to know that you don't? Asking for a promotion ranks high on the list of life's most anxiety-inducing activities. Putting yourself out there to higher-ups can be intimidating, and competition can be fierce, especially in the current economic climate. And, of course, what if they say no? But it's also one of the most important things you can do for your career. If you want to move forward in your company or field, promotions are part of the game and they won't just be handed to you - you have to work - and ask - for them. Ready to take that next step? Penguin Experts Series: Get Promoted will give you everything you need to know before the big conversation.
Book Synopsis PROMOTION DE LA SANTE ET AUTONOMISATION DANS LE CONTEXTE AFRICAIN by : David HouŽto
Download or read book PROMOTION DE LA SANTE ET AUTONOMISATION DANS LE CONTEXTE AFRICAIN written by David HouŽto and published by Lulu.com. This book was released on 2014-02-26 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Le terme promotion de la santé en Afrique, près de 30 ans après l'adoption de la Charte d'Ottawa, continue d'avoir des connotations complètement hors du sens que lui confère cette charte. Cela n'est pas étonnant quand on sait que la notion de santé dans ce contexte africain équivaut à la lutte contre la maladie à travers les soins de santé dispensés par des professionnels de la santé dans des formations sanitaires et les hôpitaux. L'évolution que connait le continent depuis quelques décennies est de donner un peu plus de place à la communauté à travers les relais communautaires dans une participation communautaire vidée de son contenu, car le pouvoir n'est jamais passé entre les mains des communautés.C'est au vu de tout ceci que le présent ouvrage à sa raison d'être pour expliquer les fondements de l'autonomisation communautaire et de la promotion de la santé avec leur importance pour la région africaine en proie aux mauvais indicateurs de santé comparativement aux autres régions du monde.
Book Synopsis Suicide in Schools by : Terri A. Erbacher
Download or read book Suicide in Schools written by Terri A. Erbacher and published by Routledge. This book was released on 2014-11-20 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Suicide in Schools provides school-based professionals with practical, easy-to-use guidance on developing and implementing effective suicide prevention, assessment, intervention and postvention strategies. Utilizing a multi-level systems approach, this book includes step-by-step guidelines for developing crisis teams and prevention programs, assessing and intervening with suicidal youth, and working with families and community organizations during and after a suicidal crisis. The authors include detailed case examples, innovative approaches for professional practice, usable handouts, and internet resources on the best practice approaches to effectively work with youth who are experiencing a suicidal crisis as well as those students, families, school staff, and community members who have suffered the loss of a loved one to suicide. Readers will come away from this book with clear, step-by-step guidelines on how to work proactively with school personnel and community professionals, think about suicide prevention from a three-tiered systems approach, how to identify those who might be at risk, and how to support survivors after a traumatic event--all in a practical, user-friendly format geared especially for the needs of school-based professionals.
Book Synopsis The Data Webhouse Toolkit by : Ralph Kimball
Download or read book The Data Webhouse Toolkit written by Ralph Kimball and published by Wiley. This book was released on 2000-02-03 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Ralph's latest book ushers in the second wave of the Internet. . . . Bottom line, this book provides the insight to help companies combine Internet-based business intelligence with the bounty of customer data generated from the internet."--William Schmarzo, Director World Wide Solutions, Sales, and Marketing,IBM NUMA-Q. Receiving over 100 million hits a day, the most popular commercial Websites have an excellent opportunity to collect valuable customer data that can help create better service and improve sales. Companies can use this information to determine buying habits, provide customers with recommendations on new products, and much more. Unfortunately, many companies fail to take full advantage of this deluge of information because they lack the necessary resources to effectively analyze it. In this groundbreaking guide, data warehousing's bestselling author, Ralph Kimball, introduces readers to the Data Webhouse--the marriage of the data warehouse and the Web. If designed and deployed correctly, the Webhouse can become the linchpin of the modern, customer-focused company, providing competitive information essential to managers and strategic decision makers. In this book, Dr. Kimball explains the key elements of the Webhouse and provides detailed guidelines for designing, building, and managing the Webhouse. The results are a business better positioned to stay healthy and competitive. In this book, you'll learn methods for: - Tracking Website user actions - Determining whether a customer is about to switch to a competitor - Determining whether a particular Web ad is working - Capturing data points about customer behavior - Designing the Website to support Webhousing - Building clickstream datamarts - Designing the Webhouse user interface - Managing and scaling the Webhouse The companion Website at www.wiley.com/compbooks/kimball provides updates on Webhouse technologies and techniques, as well as links to related sites and resources.
Book Synopsis Future-Proof Your Business by : Tom Cheesewright
Download or read book Future-Proof Your Business written by Tom Cheesewright and published by National Geographic Books. This book was released on 2020-10-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Financial Times book of the month It has never been more important for business leaders to look to the future. Yet, when we are living through some of the most uncertain times we have ever faced, it can feel daunting to know where to start. In Future-Proof Your Business, applied futurist Tom Cheesewright will reveal industry techniques and tools to help you: - Scan the near horizon for incoming shocks - Look to the far future to define long-term strategy - Accelerate decision-making in your business - Delegate power to the front line, speeding your response - Streamline your organisation so it's agile and can adapt to change In our uncertain times, leaders who keep their focus on the future will be the ones who prevail.
Book Synopsis Fighting the illicit trafficking of cultural property by : Boz, Zeynep
Download or read book Fighting the illicit trafficking of cultural property written by Boz, Zeynep and published by UNESCO Publishing. This book was released on 2018-12-31 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Change by : Bernice Walmsley
Download or read book Managing Change written by Bernice Walmsley and published by Instant Manager: Skills for Su. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Changeprovides a readable and practical introduction to the subject, starting with the definition of change. It explains where;to get ideas for change and innovation, how to implement change, and how to tell if the change has worked. It also deals with the costs of change, whether managers have to;abandon current methods to embrace change, and explores the key management challenges in a changing world.
Book Synopsis Innovate Bristol by : Sven Boermeester
Download or read book Innovate Bristol written by Sven Boermeester and published by . This book was released on 2019-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovate Bristol highlights and celebrates those companies and individuals that are actively working at building a better tomorrow for all. Innovation Ecosystems thrive through the involvement and support of companies and individuals from all industries, which is why the Innovate series not only focuses on the innovators but also those people whom the Innovation Ecosystem, would not be able to thrive without.
