Knowledge Management In Tourism Industry

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Knowledge Management in Hospitality and Tourism

Author : Sungsoo Pyo
Publisher : CRC Press
ISBN 13 : 9780789021472
Total Pages : 156 pages
Book Rating : 4.0/5 (214 download)

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Book Synopsis Knowledge Management in Hospitality and Tourism by : Sungsoo Pyo

Download or read book Knowledge Management in Hospitality and Tourism written by Sungsoo Pyo and published by CRC Press. This book was released on 2003-09-24 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: When knowledge is properly managed, it's in the hands of those who need it BEFORE they need it. This greatly improves the speed of business operations by eliminating time-consuming information searching! This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management plus fascinating case studies, strategic advice, and structural recommendations for its implementation. You'll learn to use knowledge management to avoid the duplication of research, reducing the cost of product research and development and increasing the effectiveness of your overall operation. Helpful charts and figures make the information easy to access and understand. From the editors: “Although tourism and hospitality, with their geographically dispersed units, can profit from enhanced knowledge management, only a small number of firms have implemented knowledge management techniques. A recent study shows that although managers in many hotels consider knowledge management and information transfer to be 'relevant concepts,' they report being confronted with too many—and unclear—knowledge management strategies, activities, and implementation techniques. As a result, they are not sufficiently familiar with knowledge management and reject implementing it. This book will increase understanding of these concepts and help to speed the implementation of knowledge management in the hospitality and tourism industries.” This book will show you how to make any hospitality or tourism related business more competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management, with fascinating case studies as well strategic advice and structural recommendations for its implementation. In addition, you'll find: analyses of various aspects of knowledge management in hotels an examination of an Internet-based knowledge management system and its sources, repositories, taxonomy, services, applications, and user interfaces the advent of the “knowledge café” and what it means to the travel and tourism industries the knowledge supply chain matrix, which combines strategic and operative aspects of knowledge management—with a practical example drawn from the airline industry new developments in software applications for cross-border destination management, with an example drawn from the new “AlpNet” project that demonstrates the importance of cooperation and of member-specific requirements insightful thoughts about mental models as they relate to tourism—what they are and how understanding them can lead to lower degrees of mistrust and more efficient operation of tourism-based businesses essential information about database marketing, data mining, and knowledge discovery, with introductions to decision tree classifiers, regression analysis, induction programming logic, and probabilistic rules

Knowledge Management in Tourism

Author : Eduardo Fayos-Sola
Publisher : Emerald Group Publishing
ISBN 13 : 1780529805
Total Pages : 453 pages
Book Rating : 4.7/5 (85 download)

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Book Synopsis Knowledge Management in Tourism by : Eduardo Fayos-Sola

Download or read book Knowledge Management in Tourism written by Eduardo Fayos-Sola and published by Emerald Group Publishing. This book was released on 2012-12-11 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge Management in Tourism: Policy and Governance Applications is an indispensable instrument for everyone interested in the theory and practice of the quest for effectiveness, efficiency, and equity of tourism activities in helping build the future of mankind.

Accelerating Knowledge Sharing, Creativity, and Innovation Through Business Tourism

Author : Bari, Muhammad Waseem
Publisher : IGI Global
ISBN 13 : 1799831442
Total Pages : 351 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Accelerating Knowledge Sharing, Creativity, and Innovation Through Business Tourism by : Bari, Muhammad Waseem

Download or read book Accelerating Knowledge Sharing, Creativity, and Innovation Through Business Tourism written by Bari, Muhammad Waseem and published by IGI Global. This book was released on 2020-04-10 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business tourism is a newly coined terminology in social sciences and management literature. It is defined as individuals traveling and staying outside of their hometowns for not more than one successive year for the purpose of enjoyment and other drives (e.g., learning and business activities). Key business tourism activities include attending a variety of meetings, conferences, and workshops as well as exhibitions. Understanding the negative and positive aspects of business tourism is essential to promoting employee learning and knowledge transfer skills. Accelerating Knowledge Sharing, Creativity, and Innovation Through Business Tourism is an essential reference source that discusses how differences in cultures, communities, rituals, norms, and scope of business tourism could influence knowledge sharing practices. Moreover, this book promotes an understanding on how to learn from different cultures and enhance absorptive capacity by interacting with different personalities and cultures. Featuring research on topics such as knowledge management, social capital, and consumer behavior, this book is ideally designed for business professionals, managers, administrators, hotel executives, IT specialists, executives, entrepreneurs, managing directors, and students looking to boost their existing skills and expertise with innovation and creativity by interacting with others and in a new context.

Research Anthology on Strategies for Using Social Media as a Service and Tool in Business

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 179989021X
Total Pages : 1865 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Research Anthology on Strategies for Using Social Media as a Service and Tool in Business by : Management Association, Information Resources

Download or read book Research Anthology on Strategies for Using Social Media as a Service and Tool in Business written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-05-28 with total page 1865 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social media has become an integral part of society as social networking has become a main form of communication and human interaction. To stay relevant, businesses have adopted social media tactics to interact with consumers, conduct business, and remain competitive. Social technologies have reached a vital point in the business world, being essential in strategic decision-making processes, building relationships with consumers, marketing and branding efforts, and other important areas. While social media continues to gain importance in modern society, it is essential to determine how it functions in contemporary business. The Research Anthology on Strategies for Using Social Media as a Service and Tool in Business provides updated information on how businesses are strategically using social media and explores the role of social media in keeping businesses competitive in the global economy. The chapters will discuss how social tools work, what services businesses are utilizing, both the benefits and challenges to how social media is changing the modern business atmosphere, and more. This book is essential for researchers, instructors, social media managers, business managers, students, executives, practitioners, industry professionals, social media analysts, and all audiences interested in how social media is being used in modern businesses as both a service and integral tool.

Knowledge Management in Tourism

Author : Eduardo Fayos-Sola
Publisher : Emerald Group Publishing
ISBN 13 : 1780529813
Total Pages : 350 pages
Book Rating : 4.7/5 (85 download)

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Book Synopsis Knowledge Management in Tourism by : Eduardo Fayos-Sola

Download or read book Knowledge Management in Tourism written by Eduardo Fayos-Sola and published by Emerald Group Publishing. This book was released on 2012-12-11 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge Management in Tourism: Policy and Governance Applications is an indispensable instrument for everyone interested in the theory and practice of the quest for effectiveness, efficiency, and equity of tourism activities in helping build the future of mankind.

Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1522519149
Total Pages : 1901 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-02-10 with total page 1901 pages. Available in PDF, EPUB and Kindle. Book excerpt: The questionable practices and policies of many businesses are coming under scrutiny by consumers and the media. As such, it important to research new methods and systems for creating optimal business cultures. Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications is a comprehensive resource on the latest advances and developments for creating a system of shared values and beliefs in business environments. Featuring extensive coverage across a range of relevant perspectives and topics, such as organizational climate, collaboration orientation, and aggressiveness orientation, this book is ideally designed for business owners, managers, entrepreneurs, professionals, researchers, and students actively involved in the modern business realm.

Knowledge Sharing and Quality Assurance in Hospitality and Tourism

Author : Noel Scott
Publisher : Routledge
ISBN 13 : 1136452044
Total Pages : 172 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Knowledge Sharing and Quality Assurance in Hospitality and Tourism by : Noel Scott

Download or read book Knowledge Sharing and Quality Assurance in Hospitality and Tourism written by Noel Scott and published by Routledge. This book was released on 2013-05-13 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge. As the tourism and hospitality industry expands, the competition increases as the search continues for ways to ensure quality, know the consumer, and discover the best standards of destination operation. Knowledge Sharing and Quality Assurance in Hospitality and Tourism is a unique foundational text that clearly explains the theory and practical management of knowledge in this lucrative, very competitive industry. Knowledge theory is used to explore organizational functioning, change issues, and operations at destinations in industry clusters and networks. Chapters are extensively referenced. Topics in Knowledge Sharing and Quality Assurance in Hospitality and Tourism include: the role of higher education in transferring knowledge into practice four kinds of benchmarking e-mail response quality quality management at the destination level and its path to knowledge sharing tourism managers knowledge needs—the knowledge type, where the knowledge is available, and sharing that knowledge between academics and the industry strategic planning in knowledge management three element framework of knowledge management assessment a case study of an international tourism project and the use of knowledge management a case study of best practice in tourism research dissemination in Quebec and Queensland Knowledge Sharing and Quality Assurance in Hospitality and Tourism is crucial, idea-sparking reading perfect for tourism researchers, tourism managers, administrators, educators, and students.

Social Media for Knowledge Management Applications in Modern Organizations

Author : Di Virgilio, Francesca
Publisher : IGI Global
ISBN 13 : 1522528989
Total Pages : 384 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Social Media for Knowledge Management Applications in Modern Organizations by : Di Virgilio, Francesca

Download or read book Social Media for Knowledge Management Applications in Modern Organizations written by Di Virgilio, Francesca and published by IGI Global. This book was released on 2017-07-12 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the digital age, numerous technological tools are available to enhance business processes. When used effectively, knowledge sharing and organizational success are significantly increased. Social Media for Knowledge Management Applications in Modern Organizations is a pivotal reference source for the latest research findings on the role of social media, information technology, and knowledge management in business today. Featuring extensive coverage on relevant areas such as digital business, resource management, and consumer behavior, this publication is an ideal resource for managers, corporate trainers, researchers, academics, and students interested in emerging perspectives on social media for knowledge management applications.

Knowledge Networks and Tourism

Author : Michelle McLeod
Publisher : Routledge
ISBN 13 : 1135036020
Total Pages : 176 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Knowledge Networks and Tourism by : Michelle McLeod

Download or read book Knowledge Networks and Tourism written by Michelle McLeod and published by Routledge. This book was released on 2014-11-20 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The receipt of knowledge is a key ingredient by which the tourism sector can adjust and adapt to its dynamic environment. However although its importance has long been recognised the fragmentation within the sector, largely as a result of it being comprised of small and medium sized businesses, makes understanding knowledge management challenging. This book applies knowledge management and social network theories to the business of tourism to shed light on successful operations of tourism knowledge networks. It contributes specifically to understanding a network perspective of the tourism sector, the information needs of tourism businesses, social network dynamics of tourism business operation, knowledge flows within the tourism sector and the transformation of the tourism sector through knowledge networks. Social Network Analysis is applied to fully explore the growth and maintenance of tourism knowledge networks and the relationships between tourism sector stakeholders in relation to their knowledge requirements. Knowledge Networks and Tourism will be valuable reading for all those interested in successful operations of tourism knowledge networks.

A systematic review of knowledge management research in the hospitality and tourism industry

Author : Xu Cheng
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (14 download)

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Book Synopsis A systematic review of knowledge management research in the hospitality and tourism industry by : Xu Cheng

Download or read book A systematic review of knowledge management research in the hospitality and tourism industry written by Xu Cheng and published by . This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Management and Technology in Knowledge, Service, Tourism & Hospitality

Author : Ford Lumban Gaol
Publisher : CRC Press
ISBN 13 : 1138001333
Total Pages : 152 pages
Book Rating : 4.1/5 (38 download)

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Book Synopsis Management and Technology in Knowledge, Service, Tourism & Hospitality by : Ford Lumban Gaol

Download or read book Management and Technology in Knowledge, Service, Tourism & Hospitality written by Ford Lumban Gaol and published by CRC Press. This book was released on 2014-04-29 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management and Technology in Knowledge, Service, Tourism and Hospitality 2013 contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.

Knowledge Management in Tourism Industry

Author : Dr. Shaheeda Banu. S
Publisher : Ashok Yakkaldevi
ISBN 13 : 1716410533
Total Pages : 222 pages
Book Rating : 4.7/5 (164 download)

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Book Synopsis Knowledge Management in Tourism Industry by : Dr. Shaheeda Banu. S

Download or read book Knowledge Management in Tourism Industry written by Dr. Shaheeda Banu. S and published by Ashok Yakkaldevi. This book was released on 2020-11-20 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Research: As the Title of the research itself indicates that the research is into the study of Knowledge managements inputs, building KM* perspectives specifically into the challenging service sector- Indian tourism and would lead into KM applications and implements and its impact on service management in general. The research has been conducted at Mysore - one of the world famous tourist destination in Karnataka to have the study based on international customer base .The study would like to assess the level of awareness, understanding of the importance of KM, the level of implementation ( with or without technology support) which can be used as a strategic HR tool in the hands of tourism players and their employees especially those in hospitality industry like five star hotels, resorts with their add on services like guides, tourist cabs, vans, buses etc.. to deliver world class customized services to capture bigger market and market themselves through word of mouth – brand building to the remote corner of the world.

Multilevel Approach to Competitiveness in the Global Tourism Industry

Author : Teixeira, Sérgio Jesus
Publisher : IGI Global
ISBN 13 : 1799803678
Total Pages : 393 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Multilevel Approach to Competitiveness in the Global Tourism Industry by : Teixeira, Sérgio Jesus

Download or read book Multilevel Approach to Competitiveness in the Global Tourism Industry written by Teixeira, Sérgio Jesus and published by IGI Global. This book was released on 2019-10-25 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies compete to gain public notoriety every day and use creativity and innovation to get ahead of their competition. In oversaturated industries, such as the tourism sector, smart strategies and global network capabilities must be adopted and improved in order to increase competitiveness. Multilevel Approach to Competitiveness in the Global Tourism Industry contains crucial reference material that discusses new intelligent practices to increase business competitiveness in the tourism sector. Featuring research on topics such as networking, artificial intelligence, and regional competitiveness, this book is ideally designed for program directors, event coordinators, tour developers, hotel managers, restaurateurs, travel agents, policymakers, academics, researchers, advanced students, entrepreneurs, government officials, and professionals in the tourism and hospitality industry.

Knowledge Management in Event Organisations

Author : Raphaela Staedler
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1911635468
Total Pages : 205 pages
Book Rating : 4.9/5 (116 download)

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Book Synopsis Knowledge Management in Event Organisations by : Raphaela Staedler

Download or read book Knowledge Management in Event Organisations written by Raphaela Staedler and published by Goodfellow Publishers Ltd. This book was released on 2021-03-31 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides an in-depth understanding of the challenging nature of events, where knowledge needs to be created and shared both pre-event and during the event, as well as stored effectively post-event. Generic KM frameworks and models are introduced, applied and adapted in order for event organisers to avoid ‘reinventing the wheel’ each year.

Knowledge Management, Organisational Learning and Sustainability in Tourism

Author : Aurora Martíınez-Martínez
Publisher : Taylor & Francis
ISBN 13 : 1003813860
Total Pages : 267 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Knowledge Management, Organisational Learning and Sustainability in Tourism by : Aurora Martíınez-Martínez

Download or read book Knowledge Management, Organisational Learning and Sustainability in Tourism written by Aurora Martíınez-Martínez and published by Taylor & Francis. This book was released on 2023-12-05 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the link between environmental knowledge management and the sustainability challenges being faced by organisations, individuals and society. Comprising both theoretical and empirical chapters, the volume describes how knowledge management and organisational learning can help achieve a sustainable tourism sector. Environmental knowledge has become one of the most important resources for organisations in the current competitive environment. Organisations need to turn their knowledge into agile structures to respond to the challenges resulting from current and future environmental challenges, and from increased competitiveness and social changes. It is therefore important for business decision-making processes to be based on environmental knowledge instead of relying on unconfirmed, often biased information. In this vein, reliable knowledge structures and a framework become an imperative for sustainable development. Development of these innovations shall be addressed through systematic mechanisms such as integration of sustainability and environmental issues, attention to technological innovation, improved absorptive capacity, targeting social challenges as well as investment in human resource development. The book will be of great value to students and researchers of social sciences with a focus on tourism, human geography, marketing, knowledge management and environmental studies. The chapters in this book were originally published as a special issue of Journal of Sustainable Tourism.

Service Excellence in Tourism and Hospitality

Author : K. Thirumaran
Publisher : Springer Nature
ISBN 13 : 3030576949
Total Pages : 222 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Service Excellence in Tourism and Hospitality by : K. Thirumaran

Download or read book Service Excellence in Tourism and Hospitality written by K. Thirumaran and published by Springer Nature. This book was released on 2021-01-20 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

Handbook of Research on Smart Technology Applications in the Tourism Industry

Author : Çeltek, Evrim
Publisher : IGI Global
ISBN 13 : 1799819906
Total Pages : 569 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on Smart Technology Applications in the Tourism Industry by : Çeltek, Evrim

Download or read book Handbook of Research on Smart Technology Applications in the Tourism Industry written by Çeltek, Evrim and published by IGI Global. This book was released on 2020-01-17 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s modernized society, certain technologies have become more applicable within many professional fields and are much easier to implement. This includes the tourism industry, where smart technology has provided a range of new marketing possibilities including more effective sales tactics and delivering a more personalized customer experience. As the scope of business analytics continues to expand, professionals need research on the various applications of smart technology within the field of tourism. The Handbook of Research on Smart Technology Applications in the Tourism Industry is an essential reference source that discusses the use of intelligent systems in tourism as well as their influence on consumer relationships. Featuring research on topics such as digital advertising, wearable technology, and consumer behavior, this book is ideally designed for travel agents, tour developers, restaurateurs, hotel managers, tour directors, airlines, marketers, researchers, managers, hospitality professionals, policymakers, business strategists, researchers, academicians, and students seeking coverage on the use of smart technologies in tourism.