Its Time To Step Up Leadership Lessons From The Fire Service

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It's Time to Step Up! Leadership Lessons from the Fire Service

Author : Frank Viscuso
Publisher :
ISBN 13 : 9781593704902
Total Pages : 0 pages
Book Rating : 4.7/5 (49 download)

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Book Synopsis It's Time to Step Up! Leadership Lessons from the Fire Service by : Frank Viscuso

Download or read book It's Time to Step Up! Leadership Lessons from the Fire Service written by Frank Viscuso and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A manager is not always a leader. Are you a leader? Would your team run through a wall for you? Do you feel like you are out on an island? You may manage but do you lead? You should be asking yourself these questions daily. If your goal is to lead your team to operate at the highest possible level, It's Time to Step Up! will help you achieve that goal. Frank Viscuso's book Step Up and Lead was written to introduce firefighters to the essential traits and skills that every effective leader must possess. Immediately upon its release, Step Up and Lead became an instant best-seller and one of the fire service's most frequently referenced leadership publications. Finally, this book, which has been referred to as the backbone of the fire service, has been adapted for leaders in all industries so they can learn and apply these same principles to everyday leadership. Strategy and tactics are not only needed when fighting a five-alarm structure fire. Sound strategy and tactics are also needed when motivating people, building morale, critiquing under performing team members, mentoring new ones, delegating tasks, and making consistent progress as a team. Leadership Defined by the Fire Service Leadership Traits Leadership Skills Customer Service Implementation Strategy Audience Business owner Manager Sales team leaders Public servant Youth athletic coach

Step Up and Lead

Author : Frank Viscuso
Publisher : Fire Engineering Books
ISBN 13 : 1593703082
Total Pages : 285 pages
Book Rating : 4.5/5 (937 download)

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Book Synopsis Step Up and Lead by : Frank Viscuso

Download or read book Step Up and Lead written by Frank Viscuso and published by Fire Engineering Books. This book was released on 2013 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his new book Step Up and Lead, Frank Viscuso--author, speaker, and career deputy chief--shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead!

First In, Last Out

Author : John Salka
Publisher : Penguin
ISBN 13 : 1101216212
Total Pages : 240 pages
Book Rating : 4.1/5 (12 download)

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Book Synopsis First In, Last Out by : John Salka

Download or read book First In, Last Out written by John Salka and published by Penguin. This book was released on 2005-02-22 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does it take to lead people into a burning building? How do the leaders of the New York City Fire Department develop so much loyalty, trust, and grace under pressure that their subordinates will risk their very lives for them? As a high-ranking officer of the FDNY, John Salka is an expert at both practicing and teaching high-stakes leadership. In First In, Last Out, he explains the department’s unique strategies and how they can be adopted by leaders in any field—as he has taught them to organizations around the country. In a tough-talking, no-nonsense style, Salka uses real-world stories to convey leadership imperatives such as: first in, last out—your people need to see you taking the biggest risk, as the first one to enter the danger zone and the last to leave manage change—the fire you fought yesterday is not the one you’ll be fighting tomorrow communicate aggressively—a working radio is worth more than 20,000 gallons of water create an execution culture—focus your people on the flames, not the smoke commit to reality—never allow the way you would like things to be to color how things are develop your people—let them feel a little heat today or they’ll get burned tomorrow Illustrated by harrowing real-life situations, the principles in First In, Last Out will help managers become more confident, coherent, and commanding. On the web: http://www.firstinleadership.com

From Buddy to Boss, 2nd Ed

Author : Chase Sargent
Publisher : Fire Engineering Books
ISBN 13 : 1593703899
Total Pages : 310 pages
Book Rating : 4.5/5 (937 download)

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Book Synopsis From Buddy to Boss, 2nd Ed by : Chase Sargent

Download or read book From Buddy to Boss, 2nd Ed written by Chase Sargent and published by Fire Engineering Books. This book was released on 2018-04-13 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional development and leadership with you in mind A good friend once said about Chase Sargent that he’s “a very intelligent man, but he sure does tick people off sometimes.” Sargent doesn’t disagree. He may have made some people mad, but he wishes he had done it more often to get this point across: “Leadership—in all aspects of life—is sorely lacking.” The second edition of From Buddy to Boss: Effective Fire Service Leadership reinforces the fact that the fire service is screaming for leaders as men and women discover that leadership is important to their existence and success. Being a firefighter can be tiring and frustrating, but it can be rewarding. It’s not only about the job, “but also about raising kids, managing your life, and trying to be a good person, attached to God, country, family, and friends,” says the author. Many leaders today are surrounded by external politics, hidden agendas, fiscal constraints, and manipulative people. Consider these factors when navigating your career. Sargent knows from decades of experience that simply reaching the top of the organizational ladder does not make you a good leader. Before he went into teaching this subject, “It became apparent very quickly that the leadership and human resources training being provided was as scarce as water in a desert and that the ﬁre service was thirsty.” This new second edition includes must-read topics on leadership lessons from the War in Iraq, knowing death in the fire service, and providing leadership in large-scale disasters. This book will change your life.

Common Valor

Author : Frank Viscuso
Publisher : Fire Engineering Books
ISBN 13 : 1593704593
Total Pages : 216 pages
Book Rating : 4.5/5 (937 download)

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Book Synopsis Common Valor by : Frank Viscuso

Download or read book Common Valor written by Frank Viscuso and published by Fire Engineering Books. This book was released on 2018-04-13 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In Common Valor, Frank Viscuso describes the firefighting world as only a firefighter can. Viscuso captures the human emotion and drama from firefighters who have endured a wide range of firefighting and rescue scenarios. He goes way beyond the stories that the public may hear about. With Common Valor, you live it. From these dramatic descriptions, you feel yourself right there, up close with the rescuers. From seeing fellow firefighters die to being caught in a flashover and living to tell about it, Common Valor captures the true spirit and camaraderie of firefighters." —Harvey Eisner If you are a firefighter, or hope to be one someday, you need to read Common Valor. This book captures the true spirit of firefighting and all the emotions that accompany what has been called both the greatest and most stressful job on earth.

Fully Involved Leadership

Author : Gary Ludwig
Publisher :
ISBN 13 : 9781798948415
Total Pages : 228 pages
Book Rating : 4.9/5 (484 download)

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Book Synopsis Fully Involved Leadership by : Gary Ludwig

Download or read book Fully Involved Leadership written by Gary Ludwig and published by . This book was released on 2019-03-14 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the fire service's most well-known and respected leaders reveals principles and events that have shaped his and other chief's careers and leadership values that no "cookie-cutter" leadership or management book can provide. The real-world experiences and lessons that are vividly detailed in the book provide a roadmap for any aspiring firefighter wishing to be promoted, a company or chief officer looking to go to the next level, or a fire chief who wishes to further develop their leadership skills. Fully Involved Leadership, written by Chief Gary Ludwig addresses the tenets of leading firefighters at all ranks and levels, and provides a blueprint for not only motivating firefighters but inspiring them; not showing them how much you know, but how much you care; that leadership is not a position or title - it is an action and examples; reminding you that rank does not equate to leadership, the inverted table of organization, and much more! Fully Involved Leadership is filled with powerful leadership topics and at its core addresses the values of trust; the two key qualities needed to be a fire service leader - character and competence; how to keep your emotions in check by using I before E - intelligence before emotions; how to keep from making a wrong decision; why it is important to show honor to your firefighters, plus a whole lot more! Chief Ludwig offers warm and engaging stories of not only his experiences but other chief officers and how they learned from their mistakes when it comes to leadership. Chief Ludwig provides insights and hard lessons learned that makes you reflect upon the question, "Who would you follow if your life depended upon it?

Lessons from the Line

Author : Kevin Baum
Publisher : Tate Publishing
ISBN 13 : 1604625031
Total Pages : 256 pages
Book Rating : 4.6/5 (46 download)

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Book Synopsis Lessons from the Line by : Kevin Baum

Download or read book Lessons from the Line written by Kevin Baum and published by Tate Publishing. This book was released on 2008-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why are firefighters so universally valued? How is it that a home can burn to the ground, yet the owners still bring the responding firefighters milk and cookies, give them hugs, and tell them thank you? While much can be written about the fire service in a post-9/11 world, one truth is constant: their customers love them. Why is that? Are there lessons for leaders or managers that can be extracted from this profession and applied to general organizational life? What would your organization gain if your customers loved you, your products, and your services? Author and management consultant Kevin Baum explores these questions and more in Lessons from the Line. Adding his twenty years' experience as a professional firefighter and chief officer to his work with organizations around the world, Kevin drills into the unique profession of firefighting to build a practical tool for organizational and leadership development-the Firefighter Model. A unique blend of management and leadership practices, this innovative model can be applied to organizations of any size, with any mission, in any place. Lessons from the Line is a fast-paced, real-world look at organizational life from the firefighter's perspective that will give you the tools to create an organization of heroes.

Step Up Your Teamwork

Author : Frank Viscuso
Publisher : Fire Engineering Books
ISBN 13 : 1593703546
Total Pages : 302 pages
Book Rating : 4.5/5 (937 download)

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Book Synopsis Step Up Your Teamwork by : Frank Viscuso

Download or read book Step Up Your Teamwork written by Frank Viscuso and published by Fire Engineering Books. This book was released on 2015-03-06 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through powerful stories and proven principles, Step Up Your Teamwork teaches how to create momentum, prepare for success, prevent collapse, and turn a group of individuals into a high-functioning team. Frank Viscuso encourages each person to tap into individual talents, skills, and abilities and recognize how to use these skills to improve the team as a whole. The book discusses various proven firefighting team-building methods you can implement immediately.

A Passion for Leadership

Author : Robert M. Gates
Publisher : Vintage
ISBN 13 : 0307949648
Total Pages : 258 pages
Book Rating : 4.3/5 (79 download)

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Book Synopsis A Passion for Leadership by : Robert M. Gates

Download or read book A Passion for Leadership written by Robert M. Gates and published by Vintage. This book was released on 2017-01-10 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having led change successfully at three sprawling, monumental organizations—the CIA, Texas A&M University, and the Department of Defense—Robert M. Gates offers the ultimate insider's look at how leaders can transform large organizations and companies. For many Americans, bureaucracy and corporate structure are code words for inertia. Gates knows that it doesn't have to be that way. With stunning clarity, he shares how simple plans, faithfully executed, can cut through the mire of bureaucracy to reform organizational culture. And he shows that great leaders listen and respond to their teams and embrace the power of compromise. Using the full weight of his wisdom, candor, and devotion to duty, he empowers leaders at any level to effectively implement his leadership strategies.

Fire and Emergency Services Administration: Management and Leadership Practices Includes Navigate Advantage Access

Author : L. Charles Smeby
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284180212
Total Pages : 283 pages
Book Rating : 4.2/5 (841 download)

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Book Synopsis Fire and Emergency Services Administration: Management and Leadership Practices Includes Navigate Advantage Access by : L. Charles Smeby

Download or read book Fire and Emergency Services Administration: Management and Leadership Practices Includes Navigate Advantage Access written by L. Charles Smeby and published by Jones & Bartlett Learning. This book was released on 2021-03-22 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is designed to be a progressive primer for students who want more knowledge about fire and emergency services administration. The book demonstrates the importance of the following skills, necessary to manage and lead a fire and emergency services department through the challenges and changes of the 21st century: Persuasion and influence, accountable budgeting, anticipation of challenges and the need for change, and using specific management tools for analyzing and solving problems. A central part of the book focuses on how the leadership of a fire and emergency services department develops internal and external cooperation to create a coordinated approach to achieving the department's mission"--

Amp It Up

Author : Frank Slootman
Publisher : John Wiley & Sons
ISBN 13 : 1119836417
Total Pages : 217 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Amp It Up by : Frank Slootman

Download or read book Amp It Up written by Frank Slootman and published by John Wiley & Sons. This book was released on 2022-01-13 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal, USA Today, and Publishers Weekly Bestseller The secret to leading growth is your mindset Snowflake CEO Frank Slootman is one of the tech world's most accomplished executives in enterprise growth, having led Snowflake to the largest software IPO ever after leading ServiceNow and Data Domain to exponential growth and the public market before that. In Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity, he shares his leadership approach for the first time. Amp It Up delivers an authoritative look at what it takes to transform an organization for maximum growth and scale. Slootman shows that most leaders have significant room to improve their organization's performance without making expensive changes to their talent, structure, or fundamental business model—and they don’t need to bring in an army of consultants to do it. What they do need is to align people around what matters and execute with urgency and intensity every day. Leading for unprecedented growth means declaring war on mediocrity, breaking the status quo, and making conflicted choices daily, all with a relentless focus on the mission. Amp It Up provides the first principles to guide that change, and the tactical advice for organizing a company around them. Perfect for executives, entrepreneurs, founders, managers, and leaders of all kinds, Amp It Up is a must-read resource for anyone who seeks to unleash the growth potential of a company and scale it to heights they never thought possible.

Firefighter Success

Author : Jim Moss
Publisher : Independently Published
ISBN 13 :
Total Pages : 230 pages
Book Rating : 4.6/5 (214 download)

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Book Synopsis Firefighter Success by : Jim Moss

Download or read book Firefighter Success written by Jim Moss and published by Independently Published. This book was released on 2020-11-16 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Firefighter Success is the blueprint for firefighters who want to achieve excellence in their careers and personal lives. Its 20 core principles provide every firefighter with a complete road map to fire service success. Going beyond the conventional definition of success (i.e. promotions, rank, money), Firefighter Success will teach firefighters how to continuously improve, maximize and achieve their potential, and leave a positive, lasting impact on the fire service.FIREFIGHTER SUCCESS' 20 CORE PRINCIPLES: CHAPTER 1 - COACHABLE CHAPTER 2 - CURIOUS CHAPTER 3 - CHAMPION MINDSET CHAPTER 4 - CONFIDENT CHAPTER 5 - COMMITTED CHAPTER 6 - COURAGEOUS CHAPTER 7 - CONVICTION CHAPTER 8 - COMPETENT CHAPTER 9 - COMPREHENSIVE CHAPTER 10 - CONSISTENCY CHAPTER 11 - CHARACTER CHAPTER 12 - CREDIBILITY CHAPTER 13 - CHARISMA CHAPTER 14 - COMMUNICATION CHAPTER 15 - CANDID CHAPTER 16 - COMPASSION CHAPTER 17 - COMPOSURE CHAPTER 18 - CHANGE CHAPTER 19 - COMMUNITY CHAPTER 20 - COACHFirefighter Success specifically shares the following with firefighters of all ranks and ages: -How to turn adversity and even failure into success-5 Steps to building credibility-5Keys to humility- 10 Strategies to becoming more confident-6 Fundamentals to staying committed for the long haul-5 Ways to deal with negative people-How to create a personal vision statement-The 3 R's of "Training Triangle"-101 Hands-on training ideas-3 Pillars of building competency-5 Key elements to building character-4 Steps to firefighter resiliency-"Top 10 Credibility-Killers" for firefighters-How to use positive habits and routines for longterm success-20 Rules for successful communication-5 Strategies for maintaining your composure-5 Fundamentals to becoming a well-rounded firefighter-10 Steps to becoming a thorough firefighter-8 Keys to leading change-12 Ways to build a successful team-4 Fundamentals of being candid-10 Steps to becoming an effective coach and mentor-And much more ...Each chapter includes ready-to-implement Action Steps, which provide firefighters with practical ways for short-term and long-term success.WHAT FIRE SERVICE LEADERS ARE SAYING ABOUT FIREFIGHTER SUCCESS: "Firefighter Success is the go-to guide to help you stay on the right path to a career of firefighter excellence." Jason Hoevelmann - Fire Chief - Florissant Valley FPD (MO) & Author of "No Exceptions Leadership""The simple, yet timeless wisdom contained in Firefighter Success provides the details to winning as a firefighter." Mark vonAppen - Captain - Palo Alto Fire Dept. (CA) & Founder of Fully Involved"Firefighter Success gives you 20 core principles that if applied, will not only help you excel at your job and in life. This book contains life lessons and experiences, both good and bad, that come together to form a message of excellence---which is shared from a place of humility and gratitude. I guarantee you that if you adhere to these principles, you will not only realize personal success, you will serve as an inspiration and example to those around you as well." Dan Kerrigan - Fire Chief - Upper Providence Township Fire & Emergency Services (PA) & co-author of "Firefighter Functional Fitness""I highly recommend Firefighter success. If you want to become a great firefighter, read it and live it." Frank Viscuso - Deputy Chief (ret.) - Bestselling Author: "Step Up and Lead"ABOUT THE AUTHOR: Jim Moss is a career Fire Captain in St. Louis County (MO). His passions include leadership, training, and firefighter wellness. He shares his message on the national level, presenting at fire departments and firefighter conferences. Jim is also the co-author of the #1 Amazon Bestseller: Firefighter Functional Fitness, available at FirefighterFunctionalFitness.com.Learn more at FirefighterSuccessBook.com

Five Alarm Leadership

Author : Rick Lasky
Publisher : Fire Engineering Books
ISBN 13 : 1593702345
Total Pages : 256 pages
Book Rating : 4.5/5 (937 download)

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Book Synopsis Five Alarm Leadership by : Rick Lasky

Download or read book Five Alarm Leadership written by Rick Lasky and published by Fire Engineering Books. This book was released on 2013 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rick Lasky and John Salka are two of the most dynamic and inspirational leaders in the fire service. Their book, Five Alarm Leadership, is a compilation of leadership lessons learned, situations handled, decisions made, and problems solved during their combined 60-plus years of fire service experience. Also included is a special introduction by Chief (ret.) Bobby Halton, Editor-in-Chief of Fire Engineering magazine, outlining the nature of transformational leadership and its power to inspire excellence in the fire service.

Time to Lead

Author : Jan-Benedict Steenkamp
Publisher : Greenleaf Book Group
ISBN 13 : 173432483X
Total Pages : 513 pages
Book Rating : 4.7/5 (343 download)

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Book Synopsis Time to Lead by : Jan-Benedict Steenkamp

Download or read book Time to Lead written by Jan-Benedict Steenkamp and published by Greenleaf Book Group. This book was released on 2020-09-15 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where is leadership when we need it? What can today’s corporate, non-profit, military, and public-service leaders learn from daring decisions that changed history? In Time to Lead, Jan-Benedict Steenkamp presents a fresh examination of history-making leaders by holding a magnifying glass up to a life-changing dilemma each of them faced. What we learn is how powerful the personalities of leaders and their decision-making processes can be in determining the course of human events—and the fates of millions of people. Steenkamp explains how these great men and women arrived at the solutions to the problems they confronted by virtue of their character traits and whether they were foxes or hedgehogs—as in the ancient parable—or, as he further categorizes, eagles or ostriches. Sixteen carefully curated case studies hold powerful lessons that today’s leaders can apply in their own professional lives. Readers will recognize Roosevelt, Washington, Mandela, Thatcher, Alexander the Great, and MLK, but other lesser-known leaders, such as Themistocles, Clovis, Peter, Fisher, and Nightingale provide equally valuable insights into how individuals make decisions based upon one of seven leadership styles (adaptive, persuasive, directive, disruptive, authentic, servant, and charismatic) and four personality classifications (hedgehog, fox, eagle, or ostrich). Steenkamp’s assessment tools provide seasoned and aspiring leaders alike with the means to not only determine their own individual styles, but how to step up when they inevitably come face-to-face with their own moments of truth. Chapter takeaways, leadership principles, and open-ended, reflective questions will confer encouragement, enrichment, and empowerment on readers when they realize they can utilize the same tactics as these leaders in their own lives. Time to Lead is about great men and women, their actions in leadership that have withstood the test of time, what we can learn from them—and the lessons that are relevant for us here and now.

Personal Empowerment

Author : Bennie L. Crane
Publisher : PennWell Books
ISBN 13 : 9780878148424
Total Pages : 188 pages
Book Rating : 4.1/5 (484 download)

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Book Synopsis Personal Empowerment by : Bennie L. Crane

Download or read book Personal Empowerment written by Bennie L. Crane and published by PennWell Books. This book was released on 2002 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diversity issues in the workplace can reduce productivity for the team and create challenges for managers. In this ground-breaking work, authors Bennie L. Crane and Dr. Julian Williams explain in a straightforward and commonsense manner how to strengthen organizations by empowering individuals. Crane uses his years as a Chicago firefighter and facilitator for examples in a method that is applicable to teams and organizations in any work environment. Contents: Let the Healing Begin Personal Agenda: Now More Than Ever The Human Endowments Empowerment Vs Entrapment Tradegy of the Age Empersonal Communications &Ten 7-Ton Elephants Standing in a Row Human Behavior Conflict Resolution Communications Model Behavior/Attitude/Value Model Winners Vs Losers Effective Leadership The Million-Man March Conclusion Appendix A-Personal Motivational Workbook.

Full-Contact Leadership

Author : Edward Flood
Publisher : Fire Engineering Books & Videos
ISBN 13 : 1593703988
Total Pages : 318 pages
Book Rating : 4.5/5 (937 download)

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Book Synopsis Full-Contact Leadership by : Edward Flood

Download or read book Full-Contact Leadership written by Edward Flood and published by Fire Engineering Books & Videos. This book was released on 2017-07-17 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full-Contact Leadership is written for men and women who hold leadership positions or aspire to leadership roles in the fire service. There are many leadership positions in the fire service, but not all of them are held by leaders. Leadership has very little to do with the color of your helmet, the bling on your collar, the stripes on your sleeve, the title on your door, the order of march, or the crease in your pants. Full-contact leadership is a commitment to drawing out the very best within others and allowing the very best in others to be expressed as excellence. Full-contact leadership is a career-long, ever-challenging, never-ending, self-initiated, self-sustained personal research, development, and improvement program. Full-contact leadership is never about you; it’s always about them. In Full-Contact Leadership, Chiefs Flood and Avillo examine what makes a leader and, more importantly, what makes a leader effective in today’s fire service. This text discusses the various types of leaders, how they communicate, discipline, delegate, motivate, and set expectations for the people they lead. Flood and Avillo also take a hard look at what hinders or blocks effective leadership and what steps to take to foster and instill leadership in your department.

Leadership Refined by Fire

Author : John M Cuomo
Publisher : Wild Bull Media
ISBN 13 : 9781957652009
Total Pages : 368 pages
Book Rating : 4.6/5 (52 download)

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Book Synopsis Leadership Refined by Fire by : John M Cuomo

Download or read book Leadership Refined by Fire written by John M Cuomo and published by Wild Bull Media. This book was released on 2022-05-20 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership skills save lives. Become the exceptional firefighter and leader that your community can count on! A good fire officer can read smoke, understand building construction, and fight fires. Exceptional leadership, though, means going above and beyond what is required to answer the call of duty. In the fire service, it can be the difference between survival or disaster. Leadership qualities can advance your career and develop you into the firefighter and exceptional leader that your fire department, crew, and the community can count on. In Leadership Refined by Fire, John M. Cuomo leverages over two decades as a firefighter to help you become the fire service leader you are seeking to be. This guide will teach you: A step-by-step game plan to develop and improve leadership skills, based on inspirational leaders throughout history. Key practices for self-care during a tough job. How to practice effective leadership in times of chaos. Methods to empathetically care for people in crisis, both on emergency scenes and in the firehouse. How to deliver exceptional customer service. Tips for building a motivational culture while coaching the next generation of firefighters. Effective leadership is the backbone for safety-and success-in the unpredictable and dangerous fire service. Deeply personal and backed with raw, real-life experiences, Leadership Refined by Fire is a how-to guide you can use to become the leader you are seeking to be-start your journey today.