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Full Contact Leadership
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Book Synopsis Full-Contact Leadership by : Edward Flood
Download or read book Full-Contact Leadership written by Edward Flood and published by Fire Engineering Books & Videos. This book was released on 2017-07-17 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full-Contact Leadership is written for men and women who hold leadership positions or aspire to leadership roles in the fire service. There are many leadership positions in the fire service, but not all of them are held by leaders. Leadership has very little to do with the color of your helmet, the bling on your collar, the stripes on your sleeve, the title on your door, the order of march, or the crease in your pants. Full-contact leadership is a commitment to drawing out the very best within others and allowing the very best in others to be expressed as excellence. Full-contact leadership is a career-long, ever-challenging, never-ending, self-initiated, self-sustained personal research, development, and improvement program. Full-contact leadership is never about you; it’s always about them. In Full-Contact Leadership, Chiefs Flood and Avillo examine what makes a leader and, more importantly, what makes a leader effective in today’s fire service. This text discusses the various types of leaders, how they communicate, discipline, delegate, motivate, and set expectations for the people they lead. Flood and Avillo also take a hard look at what hinders or blocks effective leadership and what steps to take to foster and instill leadership in your department.
Book Synopsis It's Always about Leadership by : Dennis Rubin
Download or read book It's Always about Leadership written by Dennis Rubin and published by Fire Engineering Books. This book was released on 2018-04-13 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mission-Critical Rules for Successful Fire Rescue Leadership One of the most demanding and stressful management jobs in existence, fire rescue leadership requires a set of clear and distinct skills. Given today’s work environment, everyone from the chief down to the newest recruit should be strong, courageous leaders. Every aspect of a successful operation relies on capable leadership at all levels. It’s Always about Leadership is written by an active firefighter for his fellow fire-rescue service members. Author Dennis L. Rubin discusses his 13 rules for leadership, which he has developed over a 35-year career in fire service. Alongside these rules, Chief Rubin has curated case studies and created critical learning points, self-improvement plans, and discussion questions for learning reinforcement and to assist real-world applications. Key features: --Leadership tools with real-life applicability --Time-tested advice on navigating challenges and scenarios typical to fire service life --Experience and perspective from a multi-decade fire service leader
Book Synopsis Call Center Leadership and Business Management Handbook and Study Guide by : Brad Cleveland
Download or read book Call Center Leadership and Business Management Handbook and Study Guide written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2003 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. The Call Center Leadership and Business Management Handbook and Study Guide applies proven leadership and business practices to the call center environment. The study guide opens with guidance on developing an effective vision, mission, strategy and valuation model. Next, it explores leadership and communication best practices and highlights those skills and aptitudes that are most important in the call center. The unique environment of the call center is discussed next, with a focus on navigating future trends and requirements. The fourth section of the guide provides professionals with solid principles on developing business plans, improving operations and managing contracts. The study guide comes to a close with an overview of financial principles that call center professionals should understand.
Book Synopsis From Buddy to Boss, 2nd Ed by : Chase Sargent
Download or read book From Buddy to Boss, 2nd Ed written by Chase Sargent and published by Fire Engineering Books. This book was released on 2018-04-13 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional development and leadership with you in mind A good friend once said about Chase Sargent that he’s “a very intelligent man, but he sure does tick people off sometimes.” Sargent doesn’t disagree. He may have made some people mad, but he wishes he had done it more often to get this point across: “Leadership—in all aspects of life—is sorely lacking.” The second edition of From Buddy to Boss: Effective Fire Service Leadership reinforces the fact that the fire service is screaming for leaders as men and women discover that leadership is important to their existence and success. Being a firefighter can be tiring and frustrating, but it can be rewarding. It’s not only about the job, “but also about raising kids, managing your life, and trying to be a good person, attached to God, country, family, and friends,” says the author. Many leaders today are surrounded by external politics, hidden agendas, fiscal constraints, and manipulative people. Consider these factors when navigating your career. Sargent knows from decades of experience that simply reaching the top of the organizational ladder does not make you a good leader. Before he went into teaching this subject, “It became apparent very quickly that the leadership and human resources training being provided was as scarce as water in a desert and that the fire service was thirsty.” This new second edition includes must-read topics on leadership lessons from the War in Iraq, knowing death in the fire service, and providing leadership in large-scale disasters. This book will change your life.
Book Synopsis Full Contact Leadership by : Wally Schmader
Download or read book Full Contact Leadership written by Wally Schmader and published by . This book was released on 2006-11 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full Contact Leadership will guide you through some of the most challenging aspects of leadership, ultimately teaching you how to get real results without using manipulation. In today's world, it is rare that leaders bring their hearts and souls into the office. Author Wally Schmader shares his most practical techniques on how you can use your "whole self " to connect and understand people at all levels of an organization-the hallmark of a "Full Contact Leader." Schmader helps you deepen your skill set, heighten your self-perception and lead with higher expectations. You will upgrade your "leadership vocabulary" and learn new ways of handling some of your most vexing leadership and management challenges. If you are ready to improve as a leader, Full Contact Leadership will help you with innovative ideas and techniques you can put to work today to produce exceptional results. "Wally Schmader has very intriguing ideas. This kind of practical advice on leadership is very hard to find." -Mike Mooslin, CEO, CMM Enterprises "Any of these topics by themselves are worthy of an entire book. Wally Schmader has a wonderful way of seeing things and articulating ideas." -Chuck Reddick, President, Intrinsix Performance
Book Synopsis Leadership and Self-deception by : The Arbinger Institute
Download or read book Leadership and Self-deception written by The Arbinger Institute and published by Berrett-Koehler Publishers. This book was released on 2002 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains why self-deception is at the heart of many leadership problems, identifying destructive patterns that undermine the successes of potentially excellent professionals while revealing how to improve teamwork, communication, and motivation. Reprint.
Book Synopsis The Twelve Absolutes of Leadership by : Gary Burnison
Download or read book The Twelve Absolutes of Leadership written by Gary Burnison and published by McGraw Hill Professional. This book was released on 2012-01-13 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: ALL IN, ALL THE TIME For Gary Burnison, CEO of the world’s largest executive search firm, these five simple words perfectly capture the essence of great leadership. There can be no half measures. Complete commitment, total engagement, and a powerful sense of personal responsibility are the criteria for true leadership excellence. It’s more than a job; it’s a way of life. But how do you get there? In this groundbreaking book, Burnison provides the answer. As the leader of Korn/Ferry International, Burnison is particularly well qualified to write a guide to effective leadership. On a personal level, he experiences every day what it’s like to be responsible for the lives of others, the careers of his employees, and the expectations of stakeholders. He also deals one-on-one with some of the world’s top leaders. In The Twelve Absolutes of Leadership, Burnison distills this vast experience into an actionable plan for building world-class leadership skills. You’ll learn how to train your focus on the twelve most critical elements of leadership, so you can Establish your vision and develop a strategy for achieving it Inspire your people to embrace the change you envision Measure the effectiveness of your leadership Build powerful teams that are aligned in purpose and strategy Foresee new opportunities and adjust your course to meet them Nothing in business or life generates greater personal satisfaction than affecting peoples’ lives in a positive way through excellent leadership. Burnison refers to it as the “eighth wonder of the world.” The prospect might seem daunting, but Burnison makes it more accessible than you thought possible. He presents a framework based on enduring human truths, which is applicable in every leadership role and arena. All you have to do is apply it with dedication and determination. You have the ability. Take your first steps to leadership excellence with The Twelve Absolutes of Leadership. Praise for The Twelve Absolutes of Leadership: “In The Twelve Absolutes of Leadership, Gary Burnison captures the timeless principles that leaders must possess, beyond intelligence, courage and heart. These essential elements speak to the integrity and authenticity that underscore all effective leadership.” —Carlos Slim, entrepreneur, Investor, and the world’s richest man “Only a few good leaders have paused to reflect seriously on being leaders. Xenophon and Ulysses S. Grant did, and now Gary Burnison can be added to the list. This is not a business book. This is a book about the business of life.” —P.J. O’Rourke, political satirist, journalist, and author “Gary Burnison has distilled leadership into its essential elements—the absolute truths about leadership that apply in every arena. For those who want to know what leadership is all about, this book has the answers.” —Lt. Gen. (Ret.) Franklin “Buster” Hagenbeck “Leadership is the most important ingredient in any successful organization. Gary Burnison explores the essential elements of leadership through conversations with some of the world’s most seasoned and accomplished leaders.” —Eli Broad, founder of The Broad Foundations, KB Home, and SunAmerica ”Gary Burnison’s wisdom and insight cut straight to the heart of the matter—to the essential elements of any leadership framework. His stories, observations, and conversations with leaders artfully illustrate these principles, applicable to everyone.” —Vicente Fox, former President of Mexico
Book Synopsis Total Leadership by : Stewart Friedman
Download or read book Total Leadership written by Stewart Friedman and published by Harvard Business Review Press. This book was released on 2014-08-19 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: National Bestseller “Students talk about Stewart D. Friedman, a management professor at the Wharton School, with a mixture of earnest admiration, gratitude and rock star adoration.” —New York Times In this national bestseller, Stew Friedman gives you the tools you need to achieve “four-way wins”—improved performance in all domains of life: work, home, community, and self. Friedman, celebrated professor and founding director of the Wharton School’s Leadership Program and its Work/Life Integration Project, explains how three simple yet potent principles—be real, be whole, and be innovative—can help you, no matter what your age or what you do for work, become a better leader and have a richer life. In this engaging adaptation of his hands-on Wharton course, he offers step-by-step instruction to help you create positive, sustainable change in your world. This proven, programmatic method teaches you how to produce stronger results at work, find clearer purpose, feel less stressed, strengthen connections with the people who matter most to you, contribute further to important causes, and gain greater support for your vision of your future. If you’re ready to learn to lead in all parts of your life—this is the book for you. For a full array of Total Leadership tips and tools, visit totalleadership.org. Also look for Stew Friedman’s book, Leading the Life You Want, which builds on Total Leadership by profiling well-known leaders—from Bruce Springsteen to Michelle Obama—who exemplify its principles and demonstrate how success in your work is accomplished not at the expense of the rest of your life, but as the result of meaningful attachments to all its parts.
Book Synopsis Greater Than Yourself by : Steve Farber
Download or read book Greater Than Yourself written by Steve Farber and published by Crown Currency. This book was released on 2009-03-03 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: An inspiring parable on the greatest leadership lesson of all—that the best leaders go beyond the tenets of the Golden Rule and help others to be better than they are themselves Too many people assume that the timeless principles of genuine leadership—of helping others achieve their full potential—don’t apply Monday through Friday during work hours or in any circumstance where a paycheck is involved. In Greater Than Yourself, Steve Farber proves them wrong. With this powerful and eye-opening story, Farber shows that the goal of true leadership is to help others—teammates, employees, and colleagues—become more capable, confident, and accomplished than their leaders. Through the actions of a forward-thinking and extraordinarily successful CEO, Farber reveals the three keys to achieving what he calls GTY: Expand Yourself, Give Yourself, and Replicate Yourself. Filled with thought-provoking ideas and actionable principles, Greater Than Yourself offers a powerful message for today’s business leaders.
Book Synopsis Full Contact Performance by : Grayson James
Download or read book Full Contact Performance written by Grayson James and published by John Hunt Publishing. This book was released on 2023-08-25 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'This book is a gift to organizations, showing their employees how to achieve win-win-win solutions by being their better selves, being better collaborators and still helping the bottom line. James is a deep thinker with a sophisticated understanding of human nature. A masterpiece!' Russell Lemle, Former Chief Psychologist, San Francisco VA Health Care System Most of us believe that good collaboration depends upon how cooperative our colleagues are. That's a costly mistake, says Grayson James, international collaborative performance consultant, leadership coach, and 6th degree black belt in Aikido. Integrating understandings from organizational leadership, psychology, language action theory, martial arts, and other mind-body disciplines, James gives us an eye-opening view of what really happens when organizational collaboration goes well, and what to do when it doesn't. Through personal insights and stories, this book brings to life the five principles and the three key conversations that enable us to make Full Contact with our colleagues. And the simple practices provided help us recognize the action inherent in every word we speak, the role our body plays, and how our attention determines the success of our collaborative performance. James shows that we ourselves are always where the real action is whenever we're trying to get things done with other people. This is great news, because it means we each have the power to transform our collaborative performance, regardless of our circumstances, no matter who we're working with.
Download or read book TouchPoints written by Douglas Conant and published by John Wiley & Sons. This book was released on 2011-04-12 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fresh, effective, and enduring way to lead—starting with your next interaction Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands. TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy—one magical moment at a time.
Book Synopsis Five Alarm Leadership by : Rick Lasky
Download or read book Five Alarm Leadership written by Rick Lasky and published by Fire Engineering Books. This book was released on 2013 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rick Lasky and John Salka are two of the most dynamic and inspirational leaders in the fire service. Their book, Five Alarm Leadership, is a compilation of leadership lessons learned, situations handled, decisions made, and problems solved during their combined 60-plus years of fire service experience. Also included is a special introduction by Chief (ret.) Bobby Halton, Editor-in-Chief of Fire Engineering magazine, outlining the nature of transformational leadership and its power to inspire excellence in the fire service.
Download or read book Everyone Leads written by Paul Schmitz and published by John Wiley & Sons. This book was released on 2011-11-09 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on a proven leadership model, Everybody Leads shows how leadership can be found in uncommon places and reveals how to inspire and cultivate the leadership of those focused on social change. It shows how to take responsibility to work with developing leaders to make a difference and outlines the five key leadership values. Sponsored by Public Allies, the book helps leaders to connect across cultures, facilitate collaborative action, recognize and mobilize all of a community's assets, continuously learn, and be accountable to those they work with and those they serve. Register at www.josseybass.com/emailfor more information on our publications, authors, and to receive special offers.
Book Synopsis At the Heart of Leadership by : Joshua M. Freedman
Download or read book At the Heart of Leadership written by Joshua M. Freedman and published by . This book was released on 2007 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where other books tell you about emotional intelligence, this book provides the roadmap to put it in action. Includes case for EQ, background, and detailed explanation of the Six Seconds EQ Model and how to use it to improve leadership -- and a free code to test your EQ strengths online.There are a handful of people in the world who have proven experience raising organizational performance with emotional intelligence. Freedman is one of the leaders.Using stories and data from his work around the world with organizations such as the US Marine Corps, Schlumberger, and FedEx, Freedman provides a practical guide to this critical topic.At the Heart of Leadership delivers a compelling case for leaders to attend to their own and their people's emotions as a critical asset for optimal performance. Then it shows you how.You'll learn the Six Seconds EQ Model, a practical three-step process to become more effective with emotions -- plus use the code in the back of the book for a free assessment of your EQ strengths.This book will show you how to lead more effectively by engaging your own and your people's emotions.
Book Synopsis Multi-Unit Leadership by : Jim Sullivan
Download or read book Multi-Unit Leadership written by Jim Sullivan and published by . This book was released on 2011-06-23 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Multi-Unit Leadership is the best-selling book used in over 170,000 businesses worldwide. Managing multiple units requires significantly different skills than managing just one. This book details those skills in seven distinct stages and shares the best practices from successful multiunit leaders worldwide. Perfect for regional managers and franchisees who need to know the difference between hands-on management and indirect influence. Written in a detailed and fun format perfect for today's Digital Age leaders, Multiunit Leadership examines the unique role and requirements of managers who are responsible for two to forty units. Our research with over 500 successful Multi-Unit Leaders (MULs) reveals the best practices and unique expertise that differentiates high-performing mulitunit leaders from average ones. Chockablock-full of specific examples, expert opinion and case-study scenarios, the seven leadership stages outlined in the book include: Brand Ambassador, Servant Leadership, Marketing Guru, Head Coach, Talent Scout, Synergist and Goal-Getter. You'll learn how to better manage time and projects, how to develop stronger teams, how to get maximum impact from your store visits, and how to consistently build sales by working smarter, not harder. Readers can assess their own strengths and challenges compared to the industry's best MULs at the end of each chapter and compile their own best practices relative to people, performance, and productivity. Companies using the book include McDonald's, American Express, Coca-Cola, Starbucks, Target, Jiffy Lube, Supercuts, Applebee's, and Sam's Club.
Download or read book Gung Ho! written by Ken Blanchard and published by Harper Collins. This book was released on 1997-10-08 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world. Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are: The Spirit of the Squirrel The Way of the Beaver The Gift of the Goose These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees committed to success. Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story. Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with Gung Ho!, revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization. Raving Fans brilliantly schooled managers on how to turn customers into raving fans. Gung Ho! now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, "Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now!" Like Raving Fans, Gung Ho! delivers.
Book Synopsis Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership by : Susan MacKenty Brady
Download or read book Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership written by Susan MacKenty Brady and published by McGraw Hill Professional. This book was released on 2022-04-12 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal, USA Today, and Publishers Weekly Bestseller From three of today’s top women leaders in business and academia—seven essential practices for thriving professionally. Women who arrive at the top should be able to thrive at the top. Instead they’re judged lucky to survive—even more so with pandemic-era pressures overwhelming their already busy family and professional lives. What if there was a way you could flourish in a senior leadership role as your best self, inspire excellence in your team channeling your own wellbeing and, at the same time, lead a highly fulfilled life? There is—and Arrive and Thrive shows you how. This timely and practice-driven guide reveals 7 practices you can use to thrive as you rise to positions of greater responsibility, risk, and reward—and empower others along the way. Powered by the latest research, boots-on-the-ground experience, and advice from 24 of the world's most successful leaders, the book captures seven practices that help you understand and leverage your unique personal powers so you can thrive in leadership. Three of today’s top women leaders in business and academia, the authors hail from very different worlds—each brings a different career path, focus of experience and personal point of view to the conversation. From their experiences, you’ll learn to make the best choices for yourself, your team, your industry, and your community.
