Itilr 2011 Edition A Pocket Guide

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ITIL® 2011 Edition – A Pocket Guide

Author : Jan van Bon a.o.
Publisher : Van Haren
ISBN 13 : 9087536763
Total Pages : 194 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ITIL® 2011 Edition – A Pocket Guide by : Jan van Bon a.o.

Download or read book ITIL® 2011 Edition – A Pocket Guide written by Jan van Bon a.o. and published by Van Haren. This book was released on 2011-12-30 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

ITIL® 2011 Edition - A Pocket Guide

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087539789
Total Pages : 194 pages
Book Rating : 4.0/5 (875 download)

DOWNLOAD NOW!

Book Synopsis ITIL® 2011 Edition - A Pocket Guide by : Jan van Bon

Download or read book ITIL® 2011 Edition - A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 1970-01-01 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.

ITIL®4

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9401804400
Total Pages : pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis ITIL®4 by : Jan van Bon

Download or read book ITIL®4 written by Jan van Bon and published by Van Haren. This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: * understanding the key concepts of service management * understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management * understanding the four dimensions of service management * understanding the purpose and components of the ITIL service value system * understanding the six activities of the service value chain, and how they interconnect * knowing the purpose and key terms of 15 of the 34 ITIL practices * understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business. Bron: Flaptekst, uitgeversinformatie.

ITIL Foundation Exam Study Guide

Author : Liz Gallacher
Publisher : John Wiley & Sons
ISBN 13 : 1119943647
Total Pages : 420 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis ITIL Foundation Exam Study Guide by : Liz Gallacher

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL For Dummies

Author : Peter Farenden
Publisher : John Wiley & Sons
ISBN 13 : 1119950139
Total Pages : 393 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis ITIL For Dummies by : Peter Farenden

Download or read book ITIL For Dummies written by Peter Farenden and published by John Wiley & Sons. This book was released on 2012-04-23 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

ITIL Foundation Essentials

Author : Claire Agutter
Publisher : IT Governance Publishing
ISBN 13 : 1849284008
Total Pages : 140 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis ITIL Foundation Essentials by : Claire Agutter

Download or read book ITIL Foundation Essentials written by Claire Agutter and published by IT Governance Publishing. This book was released on 2012-09-06 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.

Planning, protection and optimization ITIL V3 intermediate capability handbook

Author : George Kinnear
Publisher : The Stationery Office
ISBN 13 : 9780113312726
Total Pages : 166 pages
Book Rating : 4.3/5 (127 download)

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Book Synopsis Planning, protection and optimization ITIL V3 intermediate capability handbook by : George Kinnear

Download or read book Planning, protection and optimization ITIL V3 intermediate capability handbook written by George Kinnear and published by The Stationery Office. This book was released on 2010-11-08 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.

Basic Service Management

Author : Rob England
Publisher : Lulu.com
ISBN 13 : 0958296936
Total Pages : 65 pages
Book Rating : 4.9/5 (582 download)

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Book Synopsis Basic Service Management by : Rob England

Download or read book Basic Service Management written by Rob England and published by Lulu.com. This book was released on 2011-08-01 with total page 65 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

100 ITIL Foundation Exam Questions

Author : Brady Orand
Publisher : Brady Orand
ISBN 13 : 1466365196
Total Pages : 112 pages
Book Rating : 4.4/5 (663 download)

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Book Synopsis 100 ITIL Foundation Exam Questions by : Brady Orand

Download or read book 100 ITIL Foundation Exam Questions written by Brady Orand and published by Brady Orand. This book was released on 2011-09 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam. This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam.

Foundations of ITIL® 2011 Edition

Author : Pierre Bernard
Publisher : Van Haren
ISBN 13 : 9087539231
Total Pages : 473 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Foundations of ITIL® 2011 Edition by : Pierre Bernard

Download or read book Foundations of ITIL® 2011 Edition written by Pierre Bernard and published by Van Haren. This book was released on 1970-01-01 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement

ITIL® V3

Author : Jan van Bon
Publisher : Van Haren Publishing
ISBN 13 : 9789087531027
Total Pages : 0 pages
Book Rating : 4.5/5 (31 download)

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Book Synopsis ITIL® V3 by : Jan van Bon

Download or read book ITIL® V3 written by Jan van Bon and published by Van Haren Publishing. This book was released on 2010-06-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the ‘lifecycle’ approach?

Foundations of ITIL

Author : Pierre Bernard
Publisher : Van Haren Publishing
ISBN 13 : 9789087536749
Total Pages : 0 pages
Book Rating : 4.5/5 (367 download)

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Book Synopsis Foundations of ITIL by : Pierre Bernard

Download or read book Foundations of ITIL written by Pierre Bernard and published by Van Haren Publishing. This book was released on 2012-07-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade. The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

ISO/IEC 20000-1:2011 - A Pocket Guide

Author : Mart Rovers
Publisher : Van Haren
ISBN 13 : 9087536828
Total Pages : 162 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ISO/IEC 20000-1:2011 - A Pocket Guide by : Mart Rovers

Download or read book ISO/IEC 20000-1:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2012-02-02 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

ISO/IEC 20000:2011 - A Pocket Guide

Author : Mart Rovers
Publisher : Van Haren
ISBN 13 : 9087537263
Total Pages : 177 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ISO/IEC 20000:2011 - A Pocket Guide by : Mart Rovers

Download or read book ISO/IEC 20000:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2013-02-27 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.

ITIL Foundation, ITIL

Author : The Stationery Office
Publisher : Stationery Office Books (TSO)
ISBN 13 : 9780113316076
Total Pages : 0 pages
Book Rating : 4.3/5 (16 download)

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Book Synopsis ITIL Foundation, ITIL by : The Stationery Office

Download or read book ITIL Foundation, ITIL written by The Stationery Office and published by Stationery Office Books (TSO). This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Global Standards and Publications - Edition 2016/2017

Author : VHP
Publisher : Van Haren
ISBN 13 : 9401806039
Total Pages : 196 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Global Standards and Publications - Edition 2016/2017 by : VHP

Download or read book Global Standards and Publications - Edition 2016/2017 written by VHP and published by Van Haren. This book was released on 2016-03-09 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the offi cial publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), fl exibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

Author : Claire Agutter
Publisher : IT Governance Publishing Ltd
ISBN 13 : 1787782158
Total Pages : 79 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition by : Claire Agutter

Download or read book ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition written by Claire Agutter and published by IT Governance Publishing Ltd. This book was released on 2020-04-14 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.