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Book Synopsis IT Services Business Management by : DUBEY SANJIVA SHANKAR
Download or read book IT Services Business Management written by DUBEY SANJIVA SHANKAR and published by PHI Learning Pvt. Ltd.. This book was released on 2012-02-11 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: In IT Services, the businesses are managed with a customer-centric approach. This book, through various concepts, processes and stages, explores the need and framework of IT Services business, and how they are managed to deliver services par excellence. The book comprehensively explains how ITSE (IT Services Enterprises) strategies are analyzed and formulated with the help of three-dimensional cube—customer-centricity, niche vs. end-to-end offering and disruptive innovation vs. gradual innovation. The book further teaches that a good marketing must start with an integrative vision of the ITS Enterprise, and reveals how a customer plays a dominant role in co-creating IT Services. It also details on the various stages of sales cycle called Sales funnel, and how the sales team manages the sales opportunity’s progress. The concluding chapters discuss the aspects needed for the survival and growth of the ITSE firms; the factors that propel growth—Demand, Quality of the business environment and Supply response of an enterprise. It also shows how the future of the IT Services depend on the combination of—Business environment, Information and Communication Technology (ICT) trends, IT Services business model trends and IT governance trends. The book is well-supported with the diagrams and illustrations to explain the concepts clearly. The Review Questions are also incorporated to analyze the students’ learning skills. The book is intended for the postgraduate students of business administration, MCA and MSc (IT). Besides, the book will also be beneficial for the IT Services executives and managers.
Book Synopsis The Guide to a Successful Managed Services Practice by : Erick Simpson
Download or read book The Guide to a Successful Managed Services Practice written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2006-08-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!
Book Synopsis IT SERVICES AGENT by : FRANCISCO RENE MENDOZA GONZALEZ
Download or read book IT SERVICES AGENT written by FRANCISCO RENE MENDOZA GONZALEZ and published by Francisco Rene Mendoza Gonzalez. This book was released on 2022-05-30 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: The objective of this document is to support all those Interested in developing their own practice of providing professional services in the field of Information technologies. Throughout this document, you will find some tools to efficiently organize and document your services, while identifying the main areas of opportunity in your skills and knowledge involved in the execution of the services. Always remember that two services never are the same, and therefore you should try to identify what makes your services something outstanding for those who receive them.
Book Synopsis Quality Management for IT Services: Perspectives on Business and Process Performance by : Praeg, Claus-Peter
Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Book Synopsis Managing the IT Services Process by : Noel Bruton
Download or read book Managing the IT Services Process written by Noel Bruton and published by Routledge. This book was released on 2012-11-12 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. In the last 5 years there has been a major structural shift in the IT industry with the traditional position of Helpdesk Manager being replaced by a new function of IT Services Manager. The industry is now concentrating on the formulation of an end-to-end service process that replaces the previous norm of several disparate and non-integrated sections in an IT department such as the helpdesk, applications maintenance, operations, development procurement and systems management. Managers are focusing on a totality of management so they can correlate costs and processes and offer their customers an integrated service. Managing the IT Services Process is an instructional manual written by an acknowledged industry expert and includes techniques, charts, methods, case studies and anecdotes to support the text. The author encourages the reader to formulate an end-to-end IT service process by using a step by step approach. The text describes and encourages integration in IT and therefore will be useful for managers involved in the unified process.
Book Synopsis Balancing Agile and Disciplined Engineering and Management Approaches for IT Services and Software Products by : Mora, Manuel
Download or read book Balancing Agile and Disciplined Engineering and Management Approaches for IT Services and Software Products written by Mora, Manuel and published by IGI Global. This book was released on 2020-07-10 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: The highly dynamic world of information technology service management stresses the benefits of the quick and correct implementation of IT services. A disciplined approach relies on a separate set of assumptions and principles as an agile approach, both of which have complicated implementation processes as well as copious benefits. Combining these two approaches to enhance the effectiveness of each, while difficult, can yield exceptional dividends. Balancing Agile and Disciplined Engineering and Management Approaches for IT Services and Software Products is an essential publication that focuses on clarifying theoretical foundations of balanced design methods with conceptual frameworks and empirical cases. Highlighting a broad range of topics including business trends, IT service, and software development, this book is ideally designed for software engineers, software developers, programmers, information technology professionals, researchers, academicians, and students.
Book Synopsis Managing Your Outsourced IT Services Provider by : Venkatesh Upadrista
Download or read book Managing Your Outsourced IT Services Provider written by Venkatesh Upadrista and published by Apress. This book was released on 2014-12-19 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.
Book Synopsis High Availability IT Services by : Terry Critchley
Download or read book High Availability IT Services written by Terry Critchley and published by CRC Press. This book was released on 2014-12-17 with total page 527 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book starts with the basic premise that a service is comprised of the 3Ps-products, processes, and people. Moreover, these entities and their sub-entities interlink to support the services that end users require to run and support a business. This widens the scope of any availability design far beyond hardware and software. It also increases t
Book Synopsis High-Performance IT Services by : Terry Critchley
Download or read book High-Performance IT Services written by Terry Critchley and published by CRC Press. This book was released on 2016-10-04 with total page 621 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book on performance fundamentals covers UNIX, OpenVMS, Linux, Windows, and MVS. Most of the theory and systems design principles can be applied to other operating systems, as can some of the benchmarks. The book equips professionals with the ability to assess performance characteristics in unfamiliar environments. It is suitable for practitioners, especially those whose responsibilities include performance management, tuning, and capacity planning. IT managers with a technical outlook also benefit from the book as well as consultants and students in the world of systems for the first time in a professional capacity.
Book Synopsis Transforming the IT Services Lifecycle with AI Technologies by : Kristof Kloeckner
Download or read book Transforming the IT Services Lifecycle with AI Technologies written by Kristof Kloeckner and published by Springer. This book was released on 2018-09-20 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book covers the authors’ insights on how AI technologies can fundamentally reshape the IT services delivery lifecycle to deliver better business outcomes through a data-driven and knowledge-based approach. Three main challenges and the technologies to address them are discussed in detail: · Gaining actionable insight from operational data for service management automation and improved human decision making · Capturing and enhancing expert knowledge throughout the lifecycle from solution design to ongoing service improvement · Enabling self-service for service requests and problem resolution, through intuitive natural language interfaces The authors are top researchers and practitioners with deep experience in the fields of artificial intelligence and IT service management and are discussing both practical advice for IT teams and advanced research results. The topics appeal to CIOs and CTOs as well as researchers who want to understand the state of the art of applying artificial intelligence to a very complex problem space. Although the book is concise, it comprehensively discuss topics like gaining insight from operational data for automatic problem diagnosis and resolution as well as continuous service optimization, AI for solution design and conversational self-service systems.
Book Synopsis The Best I. T. Sales and Marketing BOOK EVER! - by : Erick Simpson
Download or read book The Best I. T. Sales and Marketing BOOK EVER! - written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2007 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simpson focuses squarely on one of the most challenging aspects of running a successful I.T. Drawing upon MSP University's experience in helping partners across the country transition to an annuity-based, proactive managed service delivery model, each phase of the I.T.
Book Synopsis IT Services by : Anthony F. Tardugno
Download or read book IT Services written by Anthony F. Tardugno and published by Prentice Hall Professional. This book was released on 2000 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: PLEASE PROVIDE COURSE INFORMATION PLEASE PROVIDE
Author :Karl W. Palachuk Publisher :Great Little Book Publishing Company, Incorporated ISBN 13 :9781942115472 Total Pages :276 pages Book Rating :4.1/5 (154 download)
Book Synopsis Managed Services in a Month: Build a Successful, Modern Computer Consulting Business in 30 Days by : Karl W. Palachuk
Download or read book Managed Services in a Month: Build a Successful, Modern Computer Consulting Business in 30 Days written by Karl W. Palachuk and published by Great Little Book Publishing Company, Incorporated. This book was released on 2018 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate do-it-now guide to getting started in Managed Services. Now includes chapters on Cloud Services, bundling, and more. Whether you're a NEW Computer Consultant or an experienced technician making the move to managed services, this is the perfect book for you! The book includes step-by-step instructions for creating service offerings, reformulating your business, creating service agreements, and more! Downloadable content includes forms, checklists, and spreadsheets you can customize for your business. The #1 selling book on managed services! Now with ten new chapters, this is the ultimate guide to building a successful managed service business.
Book Synopsis Servicing ITIL by : Randy A. Steinberg
Download or read book Servicing ITIL written by Randy A. Steinberg and published by Trafford on Demand Pub. This book was released on 2007 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!
Book Synopsis Implementing ITSM by : Randy A. Steinberg
Download or read book Implementing ITSM written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2014-03-05 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!
Download or read book Cloud Computing written by Christian Baun and published by Springer Science & Business Media. This book was released on 2011-07-14 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cloud computing is a buzz-word in today’s information technology (IT) that nobody can escape. But what is really behind it? There are many interpretations of this term, but no standardized or even uniform definition. Instead, as a result of the multi-faceted viewpoints and the diverse interests expressed by the various stakeholders, cloud computing is perceived as a rather fuzzy concept. With this book, the authors deliver an overview of cloud computing architecture, services, and applications. Their aim is to bring readers up to date on this technology and thus to provide a common basis for discussion, new research, and novel application scenarios. They first introduce the foundation of cloud computing with its basic technologies, such as virtualization and Web services. After that they discuss the cloud architecture and its service modules. The following chapters then cover selected commercial cloud offerings (including Amazon Web Services and Google App Engine) and management tools, and present current related open-source developments (including Hadoop, Eucalyptus, and Open CirrusTM). Next, economic considerations (cost and business models) are discussed, and an evaluation of the cloud market situation is given. Finally, the appendix contains some practical examples of how to use cloud resources or cloud applications, and a glossary provides concise definitions of key terms. The authors’ presentation does not require in-depth technical knowledge. It is equally intended as an introduction for students in software engineering, web technologies, or business development, for professional software developers or system architects, and for future-oriented decision-makers like top executives and managers.
Book Synopsis Site Reliability Engineering by : Niall Richard Murphy
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
