TQM in the Service Sector

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Author :
Publisher : Jaico Publishing House
ISBN 13 : 8172249535
Total Pages : 401 pages
Book Rating : 4.1/5 (722 download)

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Book Synopsis TQM in the Service Sector by : R.P. Mohanty & R.R. Lakhe

Download or read book TQM in the Service Sector written by R.P. Mohanty & R.R. Lakhe and published by Jaico Publishing House. This book was released on 2008-02-01 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.

Quality Systems Handbook

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Author :
Publisher : Elsevier
ISBN 13 : 1483104931
Total Pages : 393 pages
Book Rating : 4.4/5 (831 download)

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Book Synopsis Quality Systems Handbook by : David Hoyle

Download or read book Quality Systems Handbook written by David Hoyle and published by Elsevier. This book was released on 2015-08-11 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality Systems Handbook is a reference book that covers concepts and ideas in quality system. The book is comprised of two parts. Part 1 provides the background information of ISO 9000, such as its origin, composition, application, and the strategies for registration. Part 2 covers topics relevant to the ISO 9000 requirements, which include design control, internal quality audits, and statistical techniques. The text will be useful to managers, auditors, and quality practitioners who require reference in the various aspects of quality systems.

Passing Your ISO 9000/QS-9000 Audit

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Author :
Publisher : CRC Press
ISBN 13 : 9781574441284
Total Pages : 220 pages
Book Rating : 4.4/5 (412 download)

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Book Synopsis Passing Your ISO 9000/QS-9000 Audit by : Don Sanders

Download or read book Passing Your ISO 9000/QS-9000 Audit written by Don Sanders and published by CRC Press. This book was released on 1997-08-14 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: By mid-1996, over 10,000 companies in the United States had achieved ISO registration-a staggering jump from the 100 registered at the end of 1991. Why the explosive growth? For many, ISO registration acts as proof that the company has an outstanding and continuously improving quality process. As registration continues to grow at a rate of more than 400 companies a month, it's clear that the ISO/QS phenomenon shows no sign of slowing down. To become ISO/QS-9000 registered, a company needs an effective plan. Because the average process can take 12 to 18 months, it's important to know exactly what steps need to be taken - from start to finish. And that's where this book comes in. Passing Your ISO 9000/QS-9000 Audit is a clearly written, step-by-step guide to passing the external audit and getting your company ISO/QS-9000 registered. Passing Your ISO 9000/QS-9000 Audit is ideal for "ISO champions" and "management representatives"-those individuals within a company charged with implementing the ISO/QS-9000 process-as well as corporate executives interested in knowing more about the program. Using this book as a guide, any ISO champion should be able to effectively prepare his or her company for successful ISO registration.

ISO 9000 and the Construction Industry

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Author :
Publisher : Chartridge Books Oxford
ISBN 13 : 1902375017
Total Pages : 174 pages
Book Rating : 4.9/5 (23 download)

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Book Synopsis ISO 9000 and the Construction Industry by : Pheng-Low Sui

Download or read book ISO 9000 and the Construction Industry written by Pheng-Low Sui and published by Chartridge Books Oxford. This book was released on 1998 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book looks at the interpretation and implementation of ISO 9000 in the construction industry. Through the use of case studies, the book deals with the non-technical attributes of quality management systems in the construction industry and how these may influence the effectiveness of ISO 9000 requirements. The book explains and provides the solutions on how behavioural influence, environmental changes, legal implications and quality cost measurements can be managed within construction firms to achieve effective quality management systems. The book also provides practical examples of ISO 9000 and large building projects as well as the smaller construction firms. Chapters include: development and implementation of ISO 9000; ISO 9000 and behavioural change; ISO 9000 and change management; ISO 9000 and legal implications for the construction industry; a case study of ISO 9000 in large scale projects; ISO 9000 for small construction firms; a system for quantifying construction quality costs; total quality management in the construction industry; conclusions.

Quality Management and Accounting in Service Industries

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Author :
Publisher : Routledge
ISBN 13 : 1000610861
Total Pages : 211 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis Quality Management and Accounting in Service Industries by : Wojciech Sadkowski

Download or read book Quality Management and Accounting in Service Industries written by Wojciech Sadkowski and published by Routledge. This book was released on 2022-05-17 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: The process of globalisation in world markets, and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calculation. This book fills the research gap concerned with the scientific study of the quality cost calculation, with regard to service companies. It offers the authors' concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies. The book consists of six chapters that present both a theoretical and an empirical part. In the theoretical part, the following issues are discussed: quality costs; the evolution of quality cost calculation; quality cost calculation models and their applications to date; and the specific way in which service companies operate. The practical part presents the authors' model of quality cost calculation along with the adopted assumptions and cost structure, as well as the research methodology and verification of the use of the developed model in a selected service company. The research gives credence to the role and importance of this tool in economic practice. The book will be desired reading by both theoreticians and practitioners of quality management and accounting. It is also a valuable resource for master’s and doctoral students wishing to broaden their knowledge of quality costs and their calculation in the fields of economics and management. The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector

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Author :
Publisher : IGI Global
ISBN 13 : 1668481049
Total Pages : 573 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector by : Akkucuk, Ulas

Download or read book Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector written by Akkucuk, Ulas and published by IGI Global. This book was released on 2023-03-24 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: It has become clear that managing and maintaining state-of-the-art healthcare facilities is more important than ever before. Healthcare consists of many different institutions and supports personnel ranging from laboratories of universities, public and private hospitals, research centers of health institutions, public health institutes, institutions, and organizations engaged in research and development in the field of medicine. For all these entities to be successful, there needs to be coordination among the bodies and quality must be kept at a very high level. The Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector considers the current state of the healthcare services sector and examines future directions. Covering topics such as quality excellence models, accreditation, and e-health, this major reference work is an essential resource for economists, healthcare specialists, government officials, consultants, business leaders and executives, healthcare professionals, IT managers, students and educators of higher education, researchers, and academicians.

Service Sector in Indian Economy

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Author :
Publisher : Discovery Publishing House
ISBN 13 : 9788183560504
Total Pages : 398 pages
Book Rating : 4.5/5 (65 download)

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Book Synopsis Service Sector in Indian Economy by : Talluru Sreenivas

Download or read book Service Sector in Indian Economy written by Talluru Sreenivas and published by Discovery Publishing House. This book was released on 2006 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contents: Emerging India: Challenges and Opportunities, Human Rights Education, Elementary Education in India: Now and Then, Secondary Education in India, Nonviolence: A Tool for Promoting Tolerance in Schools, Towards Improving Quality of Higher Education, Quality Culture and Academic Governance, Challenges in Professional Education in Emerging India, Management Education: Reflections on the Needs of Industry, Healthcare in India Strategies for Globalization, Marketing of Integrated Health Care Unit: A Study, Marketing of Hospital Services in India, Total Quality Management in Hospitals, Ethics and Values: A Study of Health Care Services, Biomedical Waste Management, Marketing Practices in Corporate Hospitals: An Appraisal, Prospects of Herbal Formulation and Export Potential, Developed India: Role of the Service Sector, Emergence of Service Era and Service Quality, Managing Insurance Services in the New Millennium, Insurance Services in India.

ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1317282280
Total Pages : 893 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard by : David Hoyle

Download or read book ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard written by David Hoyle and published by Taylor & Francis. This book was released on 2017-07-06 with total page 893 pages. Available in PDF, EPUB and Kindle. Book excerpt: Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs. Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and will gently guide you through the terminology, requirements and implementation of practices to enhance performance. Matched to the revised structure of the 2015 standard, with clause numbers included for ease of reference, the book also includes: Graphics and text boxes to illustrate concepts, and points of contention; Explanations between the differences of the 2008 and 2015 versions of ISO 9001; Examples of misconceptions, inconsistencies and other anomalies; Solutions provided for manufacturing and service sectors. This new edition includes substantially more guidance for students, instructors and managers in the service sector, as well as those working with small businesses. Don’t waste time trying to achieve certification without this tried and trusted guide to improving your business – let David Hoyle lead you towards a better way of thinking about quality and its management and see the difference it can make to your processes and profits!

Total Quality Management

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Author :
Publisher : Routledge
ISBN 13 : 1351407783
Total Pages : 568 pages
Book Rating : 4.3/5 (514 download)

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Book Synopsis Total Quality Management by : Joel E. Ross

Download or read book Total Quality Management written by Joel E. Ross and published by Routledge. This book was released on 2017-10-06 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: A new chapter on the emerging Theory of Constraints Expanded treatment of Process Management Eleven new readings Ten new cases Chapter examples of TQM at 12 Baldrige winning organizations End of chapter recommendations for further reading Revised and updated textual material The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.

Principles of Total Quality

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Author :
Publisher : CRC Press
ISBN 13 :
Total Pages : 518 pages
Book Rating : 4./5 ( download)

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Book Synopsis Principles of Total Quality by : Vincent K. Omachonu

Download or read book Principles of Total Quality written by Vincent K. Omachonu and published by CRC Press. This book was released on 2004-05-27 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr

The Expansion of Management Knowledge

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Publisher : Stanford University Press
ISBN 13 : 9780804741996
Total Pages : 380 pages
Book Rating : 4.7/5 (419 download)

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Book Synopsis The Expansion of Management Knowledge by : Kerstin Sahlin-Andersson

Download or read book The Expansion of Management Knowledge written by Kerstin Sahlin-Andersson and published by Stanford University Press. This book was released on 2002 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: The past few decades have witnessed a dramatic expansion of management education, consulting, and the formalization of management practice, with a widespread diffusion of management ideas across sectors and continents. This book describes and analyzes this worldwide flow of management ideas and the key carriers of these ideas.

The Power of Standards

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Publisher : Cambridge University Press
ISBN 13 : 1108499864
Total Pages : 269 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis The Power of Standards by : Jean-Christophe Graz

Download or read book The Power of Standards written by Jean-Christophe Graz and published by Cambridge University Press. This book was released on 2019-07-11 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines a new form of power in contemporary global political economy, focusing on the hybrid authority of standards in the globalisation of services. This book is also available as Open Access.

Managing Quality in the Apparel Industry

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Publisher : New Age International
ISBN 13 : 9788122411669
Total Pages : 352 pages
Book Rating : 4.4/5 (116 download)

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Book Synopsis Managing Quality in the Apparel Industry by : Pradip V. Mehta

Download or read book Managing Quality in the Apparel Industry written by Pradip V. Mehta and published by New Age International. This book was released on 1998 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Easy-To-Follow Reference Book Explores All Aspects Of Quality For The Clothing And Apparel Industry - Detailing The Fundamental Principles As Well As The Latest Topics In The Quality Profession.This Book Is Further Refinement Of The Work Published Entitled An Introduction To Quality Control For The Apparel Industry By The American Society For Quality In September 1992.Presenting Quality As An Overall Business Strategy And Management Function, Managing Quality In The Apparel Industry Explains What Is Quality, Why Quality Is Important, And Describes How To Build Quality Into Products, Shows How To Evaluate Quality Of All The Components That Go Into Making Garments, Explains How To Measure The Cost Of Quality Or Rather Poor Quality, And Shows How To Begin To Manage Quality.Providing Hundreds Of Excerpts, Managing Quality In The Apparel Industry Is A Practical Source For Quality Control Managers, Supervisors, Inspectors, Technicians, And Executives; And Upper-Level Undergraduates And Graduate Students In These Disciplines.

Achieving Competitive Advantage through Quality Management

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Author :
Publisher : Springer
ISBN 13 : 3319172514
Total Pages : 312 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Achieving Competitive Advantage through Quality Management by : Marta Peris-Ortiz

Download or read book Achieving Competitive Advantage through Quality Management written by Marta Peris-Ortiz and published by Springer. This book was released on 2015-06-26 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.

Recent Trends in Social and Behaviour Sciences

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Publisher : CRC Press
ISBN 13 : 1315775530
Total Pages : 634 pages
Book Rating : 4.3/5 (157 download)

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Book Synopsis Recent Trends in Social and Behaviour Sciences by : Ford Lumban Gaol

Download or read book Recent Trends in Social and Behaviour Sciences written by Ford Lumban Gaol and published by CRC Press. This book was released on 2014-02-27 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: The human aspect plays an important role in the social sciences. The behaviour of people has become a vital area of focus in the social sciences as well. Recent Trends in Social and Behaviour Sciences contains papers that were originally presented at the International Congress on Interdisciplinary Behavior and Social Sciences, held 4-5 November 201

Standardization: A Business Approach to the Role of National Standardization Organizations

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 147573042X
Total Pages : 330 pages
Book Rating : 4.4/5 (757 download)

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Book Synopsis Standardization: A Business Approach to the Role of National Standardization Organizations by : Henk J. de Vries

Download or read book Standardization: A Business Approach to the Role of National Standardization Organizations written by Henk J. de Vries and published by Springer Science & Business Media. This book was released on 2013-06-29 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study fills a gap in standardization literature. It is the first academic analysis of national standardization organizations. These organizations exist in every country and may be private or governmental organizations. The first national standardization th organizations were founded in the early decades of the 20 century and were aimed at rationalizing industrial production. Their mode of operation reflects the sense of co operation at the national level and - in the telecommunications and electrotechnical field - at the intemationallevel as well. Now, however, the scene has changed, with companies operating internationally. Standards for products, processes, and services are crucial factors in determining success or failure on a fiercely competitive market, especially when functional compatibility is a prerequisite, as is the case in computer and telecommunications technologies. As a consequence, rather homogeneous needs of participants in standardization have given way to conflicting interests. This prompts a discussion about the traditional role of national standardization organizations. They increasingly depend on their exclusive links to the international standardization organizations ISO and IEC, and, in the case of Europe, the regional organizations CEN and CENELEC. In many cases, formal standardization organizations are not the obvious bodies for developing standards to meet business needs. Is this inevitable or could they improve performance and regain their market share? Henk de Vries answers this question against the background of current developments in standardization at the international, European, and national levels.

The Role of Service in the Tourism & Hospitality Industry

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Author :
Publisher : CRC Press
ISBN 13 : 1315688522
Total Pages : 251 pages
Book Rating : 4.3/5 (156 download)

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Book Synopsis The Role of Service in the Tourism & Hospitality Industry by : Ford Lumban Gaol

Download or read book The Role of Service in the Tourism & Hospitality Industry written by Ford Lumban Gaol and published by CRC Press. This book was released on 2015-04-09 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume contains papers presented at the 2014 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair