Is it Always Right to be Right?

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Publisher : AMACOM/American Management Association
ISBN 13 : 9780814470954
Total Pages : 152 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Is it Always Right to be Right? by : Warren H. Schmidt

Download or read book Is it Always Right to be Right? written by Warren H. Schmidt and published by AMACOM/American Management Association. This book was released on 2001 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: There once was an organization where the prevailing attitude was "I am right and you are wrong". Everywhere, groups were at odds: women versus men, management versus employees, line versus staff departments. In this land of "us versus them", discussion was sparse and compromise was unthinkable. After all, each group was right, of course, and they knew it!In this delightful parable (in the spirit of A Peacock in the Land of Penguins and Pigeonholed in the Land of Penguins), Hateley, Schmidt, and Weiss collaborate again to create witty narration and wry illustrations that make a critical point. When conflict paralyzes the company, a gentle sound rises above the din. "Uhhmm", this voice says, "maybe I was mistaken". To which another voice responds, "Perhaps you were right". The ensuing dialogue leads to mutually-beneficial solutions.This inspiring tale about defeating divisiveness in the workplace demonstrates how conflict can be a positive force for change when managed correctly. Readers find tips and models to help apply what they've learned to real-life situations.

It's Not Always Right to Be Right

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Publisher : John Wiley & Sons
ISBN 13 : 0730389073
Total Pages : 296 pages
Book Rating : 4.7/5 (33 download)

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Book Synopsis It's Not Always Right to Be Right by : Hamish Thomson

Download or read book It's Not Always Right to Be Right written by Hamish Thomson and published by John Wiley & Sons. This book was released on 2021-03-08 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: A breakthrough guide to the real lessons of business Have you ever noticed that individuals of brilliance often fall short of their true potential? Great ideas, concepts and initiatives seldom break through the sea of business mediocrity. As a senior international leader with over 30 years corporate experience, Hamish Thomson has discovered that true transformation and breakthrough comes from personal insight — derived not from intellect or technical mastery, but from experience and observation of real-life occurrences. It’s Not Always Right to Be Right offers unique business and leadership insights, teachable models, and practical advice on what one needs to do differently to achieve desired results. Writing in a casual, autobiographical style, Hamish shares the key experiences and hard-won lessons that enabled him to drive significant change when all the right ways of doing things didn’t work. Packed with fascinating true-to-life stories and powerful, often counterintuitive lessons, this invaluable guide: Distills a lifetime of business wisdom into a single volume Offers honest business and leadership lessons drawn from a long and successful corporate career Features learning messages, practical steps, and shareable strategic models and frameworks to help you make a tangible difference where it counts Provides strategic models that can be used to frame discussions and drive change in individuals, teams, and entire organizations It’s Not Always Right to Be Right is a must-read for anyone starting out in the business and corporate world, for anyone in the middle of their career looking to break through to the next level, and for senior leaders seeking to improve performance and drive meaningful change.

The Customer Is Not Always Right

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Publisher : Andrews McMeel Publishing
ISBN 13 : 0740797794
Total Pages : 258 pages
Book Rating : 4.7/5 (47 download)

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Book Synopsis The Customer Is Not Always Right by : A.J. Adams

Download or read book The Customer Is Not Always Right written by A.J. Adams and published by Andrews McMeel Publishing. This book was released on 2009-12-22 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—” “But that’s not a liquid!” “Excuse me, ma’am?” “It’s not a liquid! It’s water!” Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.

Love is Always Right

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Publisher : Thomas Nelson Publishers
ISBN 13 : 9780849939655
Total Pages : 232 pages
Book Rating : 4.9/5 (396 download)

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Book Synopsis Love is Always Right by : Josh McDowell

Download or read book Love is Always Right written by Josh McDowell and published by Thomas Nelson Publishers. This book was released on 1996 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Theologically, say the authors, telling right from wrong begins with understanding that the essential nature of God is love. Josh and Norm build on this foundatin to develop a step-by-step decision making plan you can apply to every situation. Includes numerous examples.

Always Right

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Publisher : Odyssey Editions
ISBN 13 : 1623730414
Total Pages : 34 pages
Book Rating : 4.6/5 (237 download)

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Book Synopsis Always Right by : Niall Ferguson

Download or read book Always Right written by Niall Ferguson and published by Odyssey Editions. This book was released on 2016-10-21 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: In ALWAYS RIGHT historian Niall Ferguson offers a characteristically original, incisive and witty account of Margaret Thatcher's reign – the word seems appropriate – as British Prime Minister. Denounced by her enemies as divisive and dictatorial, Thatcher was the greatest leader Britain has produced since Winston Churchill. The standard bearer for a decisive economic regime-change, she was also a social revolutionary who shook up the stagnant English class system. Yet she was a foreign policy realist, who restored her country’s standing in the world. And far from being an over-bearing prime minister, she ultimately fell victim to the machinations of Cabinet government. ALWAYS RIGHT is a fittingly frank assessment of a great woman who made history.

The User is Always Right

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Publisher : New Riders
ISBN 13 : 013279828X
Total Pages : 366 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis The User is Always Right by : Steve Mulder

Download or read book The User is Always Right written by Steve Mulder and published by New Riders. This book was released on 2006-08-21 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we ensure that our Web sites actually give users what they need? What are the best ways to understand our users' goals, behaviors, and attitudes, and then turn that understanding into business results? Personas bring user research to life and make it actionable, ensuring we're making the right decisions based on the right information. This practical guide explains how to create and use personas to make your site more successful. The User Is Always Right: A Practical Guide to Creating and Using Personas takes you through each step of persona creation, including tips for conducting qualitative user research, new ways to apply quantitative research (such as surveys) to persona creation, various methods for generating persona segmentation, and proven techniques for making personas realistic. You'll also learn how to use personas effectively, from directing overall business strategy and prioritizing features and content to making detailed decisions about information architecture, content, and design.

Being Wrong

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Publisher : Harper Collins
ISBN 13 : 0061176052
Total Pages : 418 pages
Book Rating : 4.0/5 (611 download)

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Book Synopsis Being Wrong by : Kathryn Schulz

Download or read book Being Wrong written by Kathryn Schulz and published by Harper Collins. This book was released on 2011-01-04 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: To err is human. Yet most of us go through life assuming (and sometimes insisting) that we are right about nearly everything, from the origins of the universe to how to load the dishwasher. In Being Wrong, journalist Kathryn Schulz explores why we find it so gratifying to be right and so maddening to be mistaken. Drawing on thinkers as varied as Augustine, Darwin, Freud, Gertrude Stein, Alan Greenspan, and Groucho Marx, she shows that error is both a given and a gift—one that can transform our worldviews, our relationships, and ourselves.

Uplifting Service

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Publisher :
ISBN 13 : 9780984762507
Total Pages : 0 pages
Book Rating : 4.7/5 (625 download)

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Book Synopsis Uplifting Service by : Ron Kaufman

Download or read book Uplifting Service written by Ron Kaufman and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.

The Art of Client Service

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Publisher : John Wiley & Sons
ISBN 13 : 111922828X
Total Pages : 191 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Art of Client Service by : Robert Solomon

Download or read book The Art of Client Service written by Robert Solomon and published by John Wiley & Sons. This book was released on 2016-03-17 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

The Right to Do Wrong

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Author :
Publisher : Harvard University Press
ISBN 13 : 0674240200
Total Pages : 512 pages
Book Rating : 4.6/5 (742 download)

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Book Synopsis The Right to Do Wrong by : Mark Osiel

Download or read book The Right to Do Wrong written by Mark Osiel and published by Harvard University Press. This book was released on 2019-02-25 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Much of what we could do, we shouldn’t—and we don’t. Mark Osiel shows that common morality—expressed as shame, outrage, and stigma—is society’s first line of defense against transgressions. Social norms can be indefensible, but when they complement the law, they can save us from an alternative that is far worse: a repressive legal regime.

Something Is Always Right

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Publisher : BookRix
ISBN 13 : 3748765010
Total Pages : 197 pages
Book Rating : 4.7/5 (487 download)

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Book Synopsis Something Is Always Right by : Melissa Sullivan

Download or read book Something Is Always Right written by Melissa Sullivan and published by BookRix. This book was released on 2020-11-19 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Troubled by the apparent necessity of accepting others views of her struggles, the girl's anger at being placed on the spectrum and given treatment forms a solid trauma identity. Unable to see herself at the same level as her peers, and overwhelmed by the expectations of living in a modern world, she struggles with emotional pain. Granted enrollment at the Corwin-Russell School, she cowers under tables and paces in the corners. Feeling accepted by a handful of teachers and students, she rises to excell as a student, an athlete, and a girl who wants to just be. She is thrilled to be at college, is a varsity athlete and a core part of student groups, but she cannot tell people about her time in school before college. The sense of triumph of being at college is covering an uneasy question. Why can't I talk about this? One day, she tries to talk about it straight on with her new therapist. . She goes into a trance and has an incredible journey to give her greater sight. In the days that follow, she is overcome by one of the migraine episodes she has had before, but this one does not go away. Finally, she accepts a need to change her whole mindset and embark on a journey of physical healing. She faces the version of the story that she was avoiding, and takes actions to reclaim her whole life.. Siezing the power of a farm girl and nature lover, she accepts the feeling of pressure that she must live by the power of her own views.. She moves beyond the ideas that she is special and talented while also inherently different and deficient. She can live with the curse of medication or psychology theories no longer. Fending off the doubts of her loving parents and friends, she chooses answers that unify doubts and confidence.

Rebecca is Always Right

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Publisher : The O'Brien Press
ISBN 13 : 1847177131
Total Pages : 208 pages
Book Rating : 4.8/5 (471 download)

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Book Synopsis Rebecca is Always Right by : Anna Carey

Download or read book Rebecca is Always Right written by Anna Carey and published by The O'Brien Press. This book was released on 2014-09-22 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Life is complicated enough already, but when you try to solve your big sister's relationship problems, it can only mean trouble! Rebecca isn't looking forward to school after a summer full of music and excitement. To make it worse, her most annoying classmate Vanessa gets the starring role in a new ad campaign: now she's going to be on television, on posters, on the radio and even in the charts! Luckily a new arts and music studio space for teens has opened up where Hey Dollface and their summer camp friends can practise. Then Rebecca's sister Rachel is dumped by her longtime boyfriend Tom, and Rebecca is determined to cheer her up. Throw in a dad who is trying to take over his amateur musical, a mum who keeps reminding her that it's a big exam year, and an English teacher who has decided to become a novelist, and it's another eventful term for Rebecca. 'It reminded me of being a teenager, the nice parts! It's a perfect piece of hilarious loveliness! Gold Star!!!!' Marian Keyes

The Internet Is Always Right: The Intrepid Media 2009 Collection

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Publisher : Lulu.com
ISBN 13 : 0557264294
Total Pages : 278 pages
Book Rating : 4.5/5 (572 download)

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Book Synopsis The Internet Is Always Right: The Intrepid Media 2009 Collection by : Intrepid Media

Download or read book The Internet Is Always Right: The Intrepid Media 2009 Collection written by Intrepid Media and published by Lulu.com. This book was released on 2010-01-21 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: 12 FREAKY MONTHS. 24 AWESOME WRITERS. 71 PHENOMENAL COLUMNS.It's 2009 as only Intrepid Media can bring it to you. In our third annual best of the best, you'll find unique looks back at the events that made up 2009 -- each one loaded with a combination of funny, witty, provocative, and truthful.And like a DVD but with more paper, each column contains a follow-up post -- exclusive commentary from the writer.

What the Old Man Does is Always Right

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Publisher : Lindhardt og Ringhof
ISBN 13 : 8726417138
Total Pages : 8 pages
Book Rating : 4.7/5 (264 download)

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Book Synopsis What the Old Man Does is Always Right by : Hans Christian Andersen

Download or read book What the Old Man Does is Always Right written by Hans Christian Andersen and published by Lindhardt og Ringhof. This book was released on 2020-06-29 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt: A peasant and his wife owned a horse that grazed in a ditch close to their house. But they thought that it would be better for them to sell it or exchange it for something more useful. The woman sent her husband to town to exchange the horse – she trusted him because "what the old man does Is always right"! Hans Christian Andersen (1805-1875) was a Danish author, poet and artist. Celebrated for children’s literature, his most cherished fairy tales include "The Emperor's New Clothes", "The Little Mermaid", "The Nightingale", "The Steadfast Tin Soldier", "The Snow Queen", "The Ugly Duckling" and "The Little Match Girl". His books have been translated into every living language, and today there is no child or adult that has not met Andersen's whimsical characters. His fairy tales have been adapted to stage and screen countless times, most notably by Disney with the animated films "The Little Mermaid" in 1989 and "Frozen", which is loosely based on "The Snow Queen", in 2013. Thanks to Andersen's contribution to children's literature, his birth date, April 2, is celebrated as International Children's Book Day.

I'm Always Right Sometimes

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Publisher : Xlibris Corporation
ISBN 13 : 1462879837
Total Pages : 63 pages
Book Rating : 4.4/5 (628 download)

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Book Synopsis I'm Always Right Sometimes by : Joseph D. Fulco

Download or read book I'm Always Right Sometimes written by Joseph D. Fulco and published by Xlibris Corporation. This book was released on 2011-05-31 with total page 63 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Why Conservatives Are Always Right

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Publisher : Strategic Book Publishing
ISBN 13 : 1609760352
Total Pages : 178 pages
Book Rating : 4.6/5 (97 download)

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Book Synopsis Why Conservatives Are Always Right by : Phil Roach

Download or read book Why Conservatives Are Always Right written by Phil Roach and published by Strategic Book Publishing. This book was released on 2010-06 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the last one hundred years, the mainstream media has been allowed to define our politicians: who's conservative, who's liberal, who's radical right wing. In their world, of course, there's no such category as radical left wing. Until now, there's been no defined base line. All these descriptions have been relative, as well as inaccurate. The purpose of this book is to define in concrete examples exactly what conservatism means. Once we understand what conservatism is, then we can judge for ourselves just how each politician fits into the spectrum. It will give each reader the tools to decide for himself just how his own representatives "represent" his own values, and allow him to cast his vote accordingly. Why Conservatives Are Always Right examines this nation's founding principles, and explains how those principles allowed this new nation to become the envy of the world. It also explains how straying from those common sense principles has led to the turmoil, conflict and economic disasters that have become part of our everyday lives. This book should become a "Bible" for all conservatives. Phil Roach spent his working life in the printing business: starting, growing and selling three such businesses. He thus became an admirer of Benjamin Franklin, and took great interest in the founding principles of this country. In this vein, he has had two hundred Letters to the Editor published, explaining conservatism. Upon retirement in 2008, Roach finally had time to write a book putting together the positions he has developed over a lifetime. Publisher's Web site: http: //www.strategicpublishinggroup.com/title/WhyConservativesAreAlwaysRight.html

Magnetic Partners

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Publisher : Simon and Schuster
ISBN 13 : 1439109540
Total Pages : 242 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis Magnetic Partners by : Stephen Betchen

Download or read book Magnetic Partners written by Stephen Betchen and published by Simon and Schuster. This book was released on 2010-05-18 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you and your partner argue about the same things over and over again? Are you often confused about why your partner is so angry with you? Are things getting worse and worse even though you’ve tried everything you can think of to make them better? In this breakthrough guide to repairing romantic relationships, therapist and marriage researcher Dr. Stephen Betchen presents a powerful new explanation of what leads to this kind of escalating conflict in couples and how you can repair your relationship and find a whole new level of happiness. Based on his extensive experience as a couples’ therapist, Dr. Betchen has discovered that the prevailing idea that opposites attract is wrong. Instead, one of the strongest forces that attracts people to one another is that they share a hidden, inner conflict in their lives—an unconscious struggle within themselves that each of them developed growing up—which he calls a "master conflict." The fact that a couple shares a master conflict acts as an almost magnetic force of attraction, but, over time, master conflicts often begin to push a pair apart—many of the very things you most appreciated about each other start to grate on you, producing increasing hostility. The good news is that by identifying the master conflict that you share, you and your partner can take the steps to break the cycle of fighting and come to a new place of understanding and happiness in your relationship. Often, just the realization that you have this hidden conflict acts as a powerful cure, allowing you to appreciate each other once again and to be empathetic about the things that have been irritating you both. From his years of work with couples, Betchen has identified the nineteen most common master conflicts—such as getting your needs met vs. caretaking; giving vs. withholding; commitment vs. freedom; power vs. passivity—and for each he provides vivid stories of couples who have struggled with them, as well as simple tests that help you to: • Identify the core master conflict that is causing your relationship problems • Understand the origins of your conflict and how it drew you to your partner • Diagnose how the conflict is now pushing you apart • Come to new terms with the conflict to save your relationship As Dr. Betchen writes, knowledge of a master conflict is power, and Magnetic Partners is an empowering guide that will help you not only to identify and control your master conflict, but also to bring your relationship to a new level based on deeper understanding, ultimately leading to greater fulfillment and long-term resilience. Partners