Inverting The Paradox Of Excellence

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Inverting the Paradox of Excellence

Author : Vivek Kale
Publisher : CRC Press
ISBN 13 : 1466592168
Total Pages : 448 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Inverting the Paradox of Excellence by : Vivek Kale

Download or read book Inverting the Paradox of Excellence written by Vivek Kale and published by CRC Press. This book was released on 2014-07-14 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over time, overemphasis and adherence to the same proven routines that helped your organization achieve success can also lead to its decline resulting from organizational inertia, complacency, and inflexibility. Drawing lessons from one of the best models of success, the evolutionary model, Inverting the Paradox of Excellence explains why your organization must proactively seek out changes or variations on a continuous basis for ensuring excellence by testing out a continuum of opportunities and advantages. In other words, to maintain excellence, the company must be in a constant state of flux! The book introduces the patterns and anti-patterns of excellence and includes detailed case studies based on different dimensions of variations, including shared values variations, structure variations, and staff variations. It presents these case studies through the prism of the "variations" idea to help you visualize the difference of the "case history" approach presented here. The case studies illustrate the different dimensions of business variations available to help your organization in its quest towards achieving and sustaining excellence. The book extends a set of variations inspired by the pioneering McKinsey 7S model, namely shared values, strategy, structure, stuff, style, staff, skills, systems, and sequence. It includes case history segments for Toyota, Acer, eBay, ABB, Cisco, Blackberry, Tata, Samsung, Volvo, Charles Schwab, McDonald's, Scania, Starbucks, Google, Disney, and NUMMI. It also includes detailed case histories of GE, IBM, and UPS.

Inverting the Paradox of Excellence

Author : Vivek Kale
Publisher : CRC Press
ISBN 13 : 1466592176
Total Pages : 438 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Inverting the Paradox of Excellence by : Vivek Kale

Download or read book Inverting the Paradox of Excellence written by Vivek Kale and published by CRC Press. This book was released on 2014-07-14 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing lessons from one of the best models of success, the evolutionary model, this book explains why an organization must actively monitor the market environment and competitors to ascertain excellence and reconfigure and reframe continuously. It introduces the patterns and anti-patterns of excellence and includes detailed case studies based on different variations, including structure variations, shared values variations, and staff variations. The book includes case history segments from Toyota, Acer, eBay, Cisco, Blackberry, Samsung, Volvo, Charles Schwab, McDonalds, Starbucks, Google, Disney, and NUMMI; as well as detailed case histories of GE, IBM, and UPS.

The End of Loyalty

Author : Rick Wartzman
Publisher : PublicAffairs
ISBN 13 : 1586489151
Total Pages : 532 pages
Book Rating : 4.5/5 (864 download)

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Book Synopsis The End of Loyalty by : Rick Wartzman

Download or read book The End of Loyalty written by Rick Wartzman and published by PublicAffairs. This book was released on 2017-05-30 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having a good, stable job used to be the bedrock of the American Dream. Not anymore. In this richly detailed and eye-opening book, Rick Wartzman chronicles the erosion of the relationship between American companies and their workers. Through the stories of four major employers -- General Motors, General Electric, Kodak, and Coca-Cola -- he shows how big businesses once took responsibility for providing their workers and retirees with an array of social benefits. At the height of the post-World War II economy, these companies also believed that worker pay needed to be kept high in order to preserve morale and keep the economy humming. Productivity boomed. But the corporate social contract didn't last. By tracing the ups and downs of these four corporate icons over seventy years, Wartzman illustrates just how much has been lost: job security and steadily rising pay, guaranteed pensions, robust health benefits, and much more. Charting the Golden Age of the '50s and '60s; the turbulent years of the '70s and '80s; and the growth of downsizing, outsourcing, and instability in the modern era, Wartzman's narrative is a biography of the American Dream gone sideways. Deeply researched and compelling, The End of Loyalty will make you rethink how Americans can begin to resurrect the middle class. Finalist for the Los Angeles Times book prize in current interestA best business book of the year in economics, Strategy+Business

The Paradox of Excellence

Author : David Mosby
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis The Paradox of Excellence by : David Mosby

Download or read book The Paradox of Excellence written by David Mosby and published by Jossey-Bass. This book was released on 2005-08-17 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: All too often, customers take performance--particularly excellent performance--for granted, creating expectations that are difficult to live up to for businesses. The authors provide an entertaining and practical model for building and maintaining high customer loyalty and brand value.

Leadership for Evidence-Based Innovation in Nursing and Health Professions

Author : Daniel Weberg
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284171361
Total Pages : 493 pages
Book Rating : 4.2/5 (841 download)

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Book Synopsis Leadership for Evidence-Based Innovation in Nursing and Health Professions by : Daniel Weberg

Download or read book Leadership for Evidence-Based Innovation in Nursing and Health Professions written by Daniel Weberg and published by Jones & Bartlett Learning. This book was released on 2019-09-30 with total page 493 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership for Evidence-Based Innovation in Nursing and Health Professions, Second Edition takes a patient-centered approach, discusses the perspectives on the dynamic of innovation and evidence as well as emerging competencies for leaders of healthcare innovation, making it the ideal textbook for DNP and Masters level leadership courses.

Unleashing the Startup Unicorn

Author : Vivek Kale
Publisher : Business Expert Press
ISBN 13 : 1637425643
Total Pages : 299 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Unleashing the Startup Unicorn by : Vivek Kale

Download or read book Unleashing the Startup Unicorn written by Vivek Kale and published by Business Expert Press. This book was released on 2024-01-30 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is well known that high-tech startups need to innovate to survive, yet the failure rate for innovation is shockingly high. Nearly three out of four new products or services, i.e., their startups, miss their revenue and profit goals–or fail entirely. It’s a misconception that high-tech startups fail only because of the failing products or finances. The failures could also be because of erroneous choice of technology platforms, development teams or methodology, or even the project execution. Accordingly, this book takes a holistic view of a startups’ aesthetics that enables it to become attractive for all stakeholders especially investors in all aspects of its operations at all stages of its lifecycle. This book: Looks at aspects of venture capital financing and what investors look for in a contemporary startup. Shows how only an overarching aspiration for a startup to become a Unicorn is sufficient to explain the typical characteristics of legendry Silicon Valley Unicorns like Google, Facebook, LinkedIn, and Twitter. Covers major application areas of current/future interest, namely, intelligent systems, intelligent assistants, wireless sensor networks, Internet of Things (IoT), and blockchain systems. Introduces the contemporary skills-set in demand for Startups. To succinctly cover all aspects of a contemporary startup, Unleashing the Startup Unicorn is organized to reflect the natural grouping of competencies that are essential for entrepreneurial ventures–from conception to successful exit. To understand and analyze these competencies, the book uses an extended 9S model inspired by the pioneering McKinsey 7S model.

Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI

Author : Vivek Kale
Publisher : CRC Press
ISBN 13 : 149878819X
Total Pages : 261 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI by : Vivek Kale

Creating Smart Enterprises

Author : Vivek Kale
Publisher : CRC Press
ISBN 13 : 1351648497
Total Pages : 347 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Creating Smart Enterprises by : Vivek Kale

Download or read book Creating Smart Enterprises written by Vivek Kale and published by CRC Press. This book was released on 2017-10-25 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Vivek Kale's Creating Smart Enterprises goes smack-dab at the heart of harnessing technology for competing in today's chaotic digital era. Actually, for him, it's SMACT-dab: SMACT (Social media, Mobile, Analytics and big data, Cloud computing, and internet of Things) technologies. This book is required reading for those that want to stay relevant and win, and optional for those that don't." —Peter Fingar, Author of Cognitive Computing and business technology consultant Creating Smart Enterprises unravels the mystery of social media, mobile, analytics and big data, cloud, and Internet of Things (SMACT) computing and explains how it can transform the operating context of business enterprises. It provides a clear understanding of what SMACT really means, what it can do for smart enterprises, and application areas where it is practical to use them. All IT professionals who are involved with any aspect of a SMACT computing project will profit by using this book as a roadmap to make a more meaningful contribution to the success of their computing initiatives. This pragmatic book: Introduces the VUCA (volatility, uncertainty, complexity, and ambiguity) business ecosystem confronted by the businesses today. Describes the challenges of defining business and IT strategies and of aligning them as well as their impact on enterprise governance. Provides a very wide treatment of the various components of SMACT computing, including the Internet of Things (IoT) and its constituting technologies like RFID, wireless networks, sensors, and wireless sensor networks (WSNs). This book addresses the key differentiator of SMACT computing environments and solutions that combine the power of an elastic infrastructure with analytics. The SMACT environment is cloud-based and inherently mobile. Information management processes can analyze and discern recurring patterns in colossal pools of operational and transactional data. Analytics, big data, and IoT computing leverage and transform these data patterns to help create successful, smart enterprises.

Implementing SAP® CRM

Author : Vivek Kale
Publisher : CRC Press
ISBN 13 : 1482231425
Total Pages : 518 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Implementing SAP® CRM by : Vivek Kale

Download or read book Implementing SAP® CRM written by Vivek Kale and published by CRC Press. This book was released on 2014-12-03 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted implementing this most critical customer-oriented application due in large part to the lack of a single-point resource on implementing a CRM system. This book attempts to fill that gap. Implementing SAP® CRM will help technologists and managers come to grips with the vision, concept, and technology of CRM. It begins by laying out the groundwork for understanding CRM. It explains the concept and context of CRM and the tangible business benefits of CRM adoption. Demonstrating a professional approach to the evaluation and selection of SAP, it details the critical success factors (CSFs), patterns, and anti-patterns of a successful SAP CRM implementation. CRM implementations can add significant benefit to the company’s bottom line only if the company first transforms itself into a customer-centric and customer-responsive enterprise. This book explains what it means to be a customer-centric and responsive enterprise, and provides a framework for business operations based on customer relationships, rather than the traditional four Ps (product, positioning, price, promotion). It further spells out business process reengineering (BPR) strategies to configure internal business processes and operations with SAP CRM to improve customer-facing strategies, services, and relationships.

Enterprise Performance Intelligence and Decision Patterns

Author : Vivek Kale
Publisher : CRC Press
ISBN 13 : 1351230891
Total Pages : 330 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Enterprise Performance Intelligence and Decision Patterns by : Vivek Kale

Download or read book Enterprise Performance Intelligence and Decision Patterns written by Vivek Kale and published by CRC Press. This book was released on 2017-10-05 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Vivek Kale has written a great book on performance management that focuses on decision-making; on continuous, incremental improvement; and on identifying common patterns in becoming a more intelligent organization." —James Taylor, CEO of Decision Management Solutions and author of Real-World Decision Modeling with DMN "Introducing the concepts of decision patterns and performance intelligence, Vivek Kale has written another important book on the issues faced by contemporary organizations."—Gary Cokins, author of Predictive Business Analytics and Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics Enterprise Performance Intelligence and Decision Patterns unravels the mystery of enterprise performance intelligence (EPI) and explains how it can transform the operating context of business enterprises. It provides a clear understanding of what EPI means, what it can do, and application areas where it is practical to use. The need to be responsive to evolving customer needs and desires creates organizational structures where business intelligence (BI) and decision making is pushed out to operating units that are closest to the scene of the action. Closed-loop decision making resulting from a combination of on-going performance management with on-going BI can lead to an effective responsive enterprise; hence, the need for performance intelligence (PI). This pragmatic book: Introduces the technologies such as data warehousing, data mining, analytics, and business intelligence systems that are a first step toward enabling data-driven enterprises. Details decision patterns and performance decision patterns that pave the road for performance intelligence applications. Introduces the concepts, principles, and technologies related to performance measurement systems. Describes the concepts and principles related to balance scorecard systems (BCS). Introduces aspects of performance intelligence for the real-time enterprises. Enterprise Performance Intelligence and Decision Patterns shows how a company can design and implement instruments ranging from decision patterns to PI systems that can enable continuous correction of business unit behavior so companies can enhance levels of productivity and profitability.

Agile Network Businesses

Author : Vivek Kale
Publisher : CRC Press
ISBN 13 : 1315351536
Total Pages : 567 pages
Book Rating : 4.3/5 (153 download)

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Book Synopsis Agile Network Businesses by : Vivek Kale

Download or read book Agile Network Businesses written by Vivek Kale and published by CRC Press. This book was released on 2017-07-20 with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A highly readable and yet comprehensive book on network businesses that have become governable with the advent of cloud and big data computing. Vivek Kale is a master of simplifying the complex world of network theory and its relevance to business." —Jagdish N. Sheth, Charles H. Kellstadt Professor of Marketing, Emory University Agile Network Businesses: Collaboration, Coordination, and Competitive Advantage reflects the shift from traditional networks to virtual and agile networks that enable businesses to operate dynamically, thereby representing markets more closely. This book enables IT managers and business decision-makers to understand clearly what network businesses and enterprises are, what they can do for them, and how to realize them. Customers in geographically dispersed markets are demanding higher quality products in a greater variety, at lower cost, and in a shorter time. Thus, enterprises have moved from a few centralized and vertically integrated facilities to geographically dispersed networks of capabilities, competencies and resources, which are the core of network businesses. Enterprises are now constructing more fluid network businesses in which each member facility focuses on differentiation and relies increasingly on its partners, suppliers, and customers to provide the rest. Network businesses have emerged as an organizational paradigm for collaboration and coordination across loosely connected individual organizations. This pragmatic book: Introduces network solutions and distributed systems that are a first step towards enabling a network enterprise. It also gives a detailed description of networks and agent system that have paved the road to network enterprises. Describes the basics of service-oriented architecture (SOA), cloud computing, and big data that are essential to network enterprises. Details the distinguishing aspects of network enterprises, which include virtual enterprises, management of network enterprises, and collaborative network enterprises. Covers such major application areas as supply, manufacturing, e-business, platform, social and wireless sensor networks. Introduces decision networks in the context of supply chain networks This book reinterprets the traditional supply chain in terms of the flow of decisions, information, and materials, which leads to reconfiguring the traditional supply chain network into mutually separate decision networks (e.g., fourth-party logistics or 4PL), information networks (e.g., wireless sensor networks), and logistics networks (e.g., third-party logistics or 3PL).

Digital Transformation of Enterprise Architecture

Author : Vivek Kale
Publisher : CRC Press
ISBN 13 : 1351029126
Total Pages : 510 pages
Book Rating : 4.3/5 (51 download)

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Book Synopsis Digital Transformation of Enterprise Architecture by : Vivek Kale

Download or read book Digital Transformation of Enterprise Architecture written by Vivek Kale and published by CRC Press. This book was released on 2019-07-08 with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In this book, Vivek Kale makes an important contribution to the theory and practice of enterprise architecture ... this book captures the breadth and depth of information that a modern enterprise architecture must address to effectively support an agile enterprise. This book should have a place in every practicing architect's library." —John D. McDowall, Author of Complex Enterprise Architecture Digital Transformation of Enterprise Architecture is the first book to propose Enterprise Architecture (EA) as the most important element (after Business Models) for digital transformation of enterprises. This book makes digital transformation more tangible by showing the rationale and typical technologies associated with it, and these technologies in turn reveal the essence of digital transformation. This book would be useful for analysts, designers and developers of future-ready agile application systems. This book proposes that it is the perennial quest for interoperability & portability, scalability, availability, etc., that has directed and driven the evolution of the IT/IS industry in the past 50 years. It is this very quest that has led to the emergence of technologies like service-oriented, cloud, and big data computing. In addition to the conventional attributes of EA like interoperability, scalability and availability, this book identifies additional attributes of mobility, ubiquity, security, analyticity, and usability. This pragmatic book: Identifies three parts effort for any digital transformation: Business Models, Enterprise Architectures and Enterprise Processes. Describes eight attributes of EA: interoperability, scalability, availability, mobility, ubiquity, security, analyticity, and usability. Explains the corresponding technologies of service-oriented, cloud, big data, context-aware, Internet of Things (IoT), blockchain, soft, and interactive computing. Briefs on auxiliary technologies like integration, virtualization, replication, spatio-temporal databases, embedded systems, cryptography, data mining, and interactive interfaces that are essential for digital transformation of enterprise architecture. Introduces interactive interfaces like voice, gaze, gesture and 3D interfaces. Provides an overview of blockchain computing, soft computing, and customer interaction systems. Digital Transformation of Enterprise Architecture proposes that to withstand the disruptive digital storms of the future, enterprises must bring about digital transformation, i.e. a transformation that affects an exponential change (amplification or attenuation) in any aspect of the constituent attributes of EA. It proposes that each of these technologies (service-oriented, cloud, big data, context-aware, IoT, blockchain, soft, and interactive computing) bring about digital transformation of the corresponding EA attribute viz. interoperability, scalability, availability, mobility, ubiquity, security, analyticity, and usability.

Enterprise Process Management Systems

Author : Vivek Kale
Publisher : CRC Press
ISBN 13 : 0429842341
Total Pages : 437 pages
Book Rating : 4.4/5 (298 download)

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Book Synopsis Enterprise Process Management Systems by : Vivek Kale

Download or read book Enterprise Process Management Systems written by Vivek Kale and published by CRC Press. This book was released on 2018-10-10 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enterprise Process Management Systems: Engineering Process-Centric Enterprise Systems using BPMN 2.0 proposes a process-centric paradigm to replace the traditional data-centric paradigm for Enterprise Systems (ES)--ES should be reengineered from the present data-centric enterprise architecture to process-centric process architecture to be called as Enterprise Process Management Systems (EPMS). The real significance of business processes can be understood in the context of current heightened priority on digital transformation or digitalization of enterprises. Conceiving the roadmap to realize a digitalized enterprise via the business model innovation becomes amenable only from the process-centric view of the enterprise. This pragmatic book: Introduces Enterprise Process Management Systems (EPMS) solutions that enable an agile enterprise. Describes distributed systems and Service Oriented Architecture (SOA) that paved the road to EPMS. Leverages SOA to explain the cloud-based realization of business processes in terms of Web Services. Describes how BPMN 2.0 addresses the requirements for agility by ensuring a seamless methodological path from process requirements modeling to execution and back (to enable process improvements). Presents the spreadsheet-driven Spreadsheeter Application Development (SAD) methodology for the design and development of process-centric application systems. Describes process improvement programs ranging right from disruptive programs like BPR to continuous improvement programs like lean, six sigma and TOC. Enterprise Process Management Systems: Engineering Process-Centric Enterprise Systems using BPMN 2.0 describes how BPMN 2.0 can not only capture business requirements but it can also provide the backbone of the actual solution implementation. Thus, the same diagram prepared by the business analyst to describe the business’s desired To-Be process can also be used to automate the execution of that process on a modern process engine.

A Machine Learning, Artificial Intelligence Approach to Institutional Effectiveness in Higher Education

Author : John N. Moye Ph.D.
Publisher : Emerald Group Publishing
ISBN 13 : 1789739012
Total Pages : 209 pages
Book Rating : 4.7/5 (897 download)

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Book Synopsis A Machine Learning, Artificial Intelligence Approach to Institutional Effectiveness in Higher Education by : John N. Moye Ph.D.

Download or read book A Machine Learning, Artificial Intelligence Approach to Institutional Effectiveness in Higher Education written by John N. Moye Ph.D. and published by Emerald Group Publishing. This book was released on 2019-07-29 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a practical, effective, and systematic approach to the measurement, assessment, and sensemaking of institutional performance. Included are strategies to measure and assess the performance of Curriculum, Learning, Instruction, Support Services, and Program Feasibility as well as a meaningful Environmental Scanning method.

Beyond Lean

Author : Peter Béndek
Publisher : Springer
ISBN 13 : 3319277456
Total Pages : 126 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Beyond Lean by : Peter Béndek

Download or read book Beyond Lean written by Peter Béndek and published by Springer. This book was released on 2016-01-27 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book by Peter Béndek presents a strong case against the current practice of business operations improvement, based on numerous studies from the business world as well as insights from the most prestigious authors of the last fifty years. The author contests the applicability and indeed the relevance of the Toyota Production System and its spin-offs to the Western context, claiming that a revised approach is much better suited to taking our specific cultural conditions into account, while also combining increased transparency, speed, and sustainability of change with a robust value-creating capability. Dr. Béndek argues that this approach can have a far-reaching impact on corporate cultures by offering an all-encompassing learning system, one that provides a more coherent and actionable continuous improvement strategy than conventional approaches. The book offers an important guide to rethinking operations management, both in academia and business practice.

Creativity

Author : Michael W. Martin
Publisher : Lexington Books
ISBN 13 : 0739132164
Total Pages : 148 pages
Book Rating : 4.7/5 (391 download)

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Book Synopsis Creativity by : Michael W. Martin

Download or read book Creativity written by Michael W. Martin and published by Lexington Books. This book was released on 2008-09-15 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creativity explores the moral dimensions of creativity in science in a systematic and comprehensive way. A work of applied philosophy, professional ethics, and philosophy of science, the book argues that scientific creativity often constitutes moral creativity_the production of new and morally variable outcomes. At the same time, creative ambitions have a dark side that can lead to professional misconduct and harmful effects on society and the environment. In this work, creativity is generally defined as the development of new and valuable outcomes such as significant truths, illuminating explanations, or useful technological products. Virtue and accompanying ideals are emphasized as a moral framework. Intellectual virtues, such as love of truth, intellectual honesty, and intellectual courage, are themselves moral virtues. Further moral topics concerning scientific creativity are explored: serendipity and its connection with moral luck, the paradoxes of moral motivation, scientific misconduct arising from unbalanced creative ambitions, forbidden knowledge, creative teaching and leadership in science, and the role of scientific creativity in good lives.

Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI

Author : Vivek Kale
Publisher : CRC Press
ISBN 13 : 1498705987
Total Pages : 360 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI by : Vivek Kale

Download or read book Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI written by Vivek Kale and published by CRC Press. This book was released on 2016-02-22 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, and activities) addressed by the various categories of ES, namely, ERP, CRM, SCM, PLM, BPM, and BI. The book begins with an overview of agile enterprises and dimensions of intelligent enterprises. The middle chapters detail CRM’s decisive concept of customer centricity, SCM's differentiating concept of customer responsiveness, and PLM's stupendous transformative potential for renewing the enterprise along with the establishment of a collaborative enterprise with BPM and enterprise BPM methodology. The latter chapters deal with the realization of an informed enterprise with BI coupled with the novel concept of decision patterns. The author highlights the fact that any end-user application’s effectiveness and performance can be enhanced by transforming it from a bare transaction to one clothed by a surrounding context formed from an aggregate of all relevant past decision patterns. The final chapter examines various aspects relating to a successful ES implementation project, and the appendix provides an overview of the SAP Business Suite to give you a practical context to the discussions presented in the book.