Thinking Beyond Lean

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Publisher : Simon and Schuster
ISBN 13 : 0684849186
Total Pages : 280 pages
Book Rating : 4.6/5 (848 download)

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Book Synopsis Thinking Beyond Lean by : Michael A. Cusumano

Download or read book Thinking Beyond Lean written by Michael A. Cusumano and published by Simon and Schuster. This book was released on 1998 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cusumano and Nobeoka the bestselling coauthors of MICROSOFT SECRETS, reveal how Toyota and other leading automobile makers achieve remarkable savings and growth by using shared technology and organisational capabilities across multiple projects. THINKING BEYOND LEAN explains how to manage product development more strategically and efficiently, focusing on a concept the authors call "multi-project management". In contrast, most books on product development deal with how to manage products one at a time. The basic idea of multi-product management is to create new products that share key components but to utilise separate development teams that ensure each product will differ enough to attract different customers. Taking up where THE MACHINE THAT CHANGED THE WORLD left off, THINKING BEYOND LEAN will change the way leaders do business now and in the future.

Beyond Heroes

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Publisher : ThedaCare Center for Healthcare Value
ISBN 13 : 098488484X
Total Pages : 249 pages
Book Rating : 4.9/5 (848 download)

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Book Synopsis Beyond Heroes by : Kim Barnas

Download or read book Beyond Heroes written by Kim Barnas and published by ThedaCare Center for Healthcare Value. This book was released on 2014-04-29 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitals have long relied on the heroics of one brilliant nurse or doctor to save the day. Such heroics often result in temporary workarounds and quick fixes that leave not only patients and quality care at risk, but also increase costs. This is the story of an organization breaking that habit. Like a growing number of healthcare organizations around the world, ThedaCare, Inc. has been using lean thinking and the principles of the Toyota Production System to improve quality of care, reduce waste, and become more reliable. But lean thinking was incompatible with ThedaCare’s old top-down, hero-based system of management. Kim Barnas, former SVP of ThedaCare, shows us how she and her team created a management system that is stable and lean, to spur continuous improvement. Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way. Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.

Beyond the Lean Revolution

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Publisher : AMACOM
ISBN 13 : 0814417108
Total Pages : 290 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Beyond the Lean Revolution by : Deborah Nightingale

Download or read book Beyond the Lean Revolution written by Deborah Nightingale and published by AMACOM. This book was released on 2011-08-15 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most organizations’ change efforts focus solely on eliminating waste in specific departments. While this “lean paradigm” is a good place to start, true enterprise transformation goes much further. Based on years of research and implementation, Beyond the Lean Revolution provides a road map for achieving the kind of future-oriented results that enhance value to stakeholders. Authors Deborah Nightingale and Jayakanth help readers achieve this by asking them to address the big-picture questions like, What are the strategic objectives? How is the enterprise performing against those objectives? How should it be? Who are the stakeholders and what do they value? You’ll then learn to strategically position your responses to move toward an audacious vision for the future--one where every cog in the complex enterprise system of people, processes, and is successful. Illuminating examples will teach you how to ensure senior leadership remains committed, how to assess your enterprise’s current state, and how to analyze stakeholder values so you can plan for future growth. From inception to implementation and beyond, this book provides a holistic framework for bridging the gap from mere change--to genuine transformation.

Beyond Lean

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Author :
Publisher : Springer
ISBN 13 : 3319277456
Total Pages : 126 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Beyond Lean by : Peter Béndek

Download or read book Beyond Lean written by Peter Béndek and published by Springer. This book was released on 2016-01-27 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book by Peter Béndek presents a strong case against the current practice of business operations improvement, based on numerous studies from the business world as well as insights from the most prestigious authors of the last fifty years. The author contests the applicability and indeed the relevance of the Toyota Production System and its spin-offs to the Western context, claiming that a revised approach is much better suited to taking our specific cultural conditions into account, while also combining increased transparency, speed, and sustainability of change with a robust value-creating capability. Dr. Béndek argues that this approach can have a far-reaching impact on corporate cultures by offering an all-encompassing learning system, one that provides a more coherent and actionable continuous improvement strategy than conventional approaches. The book offers an important guide to rethinking operations management, both in academia and business practice.

Lean Management Beyond Manufacturing

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Publisher : Springer
ISBN 13 : 331917410X
Total Pages : 291 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Lean Management Beyond Manufacturing by : Sanjay Bhasin

Download or read book Lean Management Beyond Manufacturing written by Sanjay Bhasin and published by Springer. This book was released on 2015-04-20 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring Lean manufacturing in a holistic manner, this book helps organizations to implement Lean principles successfully by offering theoretical, empirical and practical knowledge. It empirically demonstrates how a successful Lean initiative can improve organizational efficiency, and incorporates valuable primary research to substantiate findings. It argues that Lean principles need to be applied throughout the value chain in order to be successful , and suggests that these tools need to be aligned with culture and change management. Chapters examine issues including Lean cultures, impediments to Lean, Lean and performance measurement, and the impact of Lean. Viewing Lean as a never-ending journey, this book provides a valuable resource to practising Lean managers, and specialist researchers and students, and also offers an important reference for organizations embarking on their Lean voyage.

Beyond the Epic

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Publisher : University Press of Kentucky
ISBN 13 : 0813138205
Total Pages : 592 pages
Book Rating : 4.8/5 (131 download)

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Book Synopsis Beyond the Epic by : Gene D. Phillips

Download or read book Beyond the Epic written by Gene D. Phillips and published by University Press of Kentucky. This book was released on 2006-11-24 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two-time Academy Award winner Sir David Lean (1908--1991) was one of the most prominent directors of the twentieth century, responsible for the classics The Bridge on the River Kwai (1957), Lawrence of Arabia (1962), and Doctor Zhivago (1965). British-born Lean asserted himself in Hollywood as a major filmmaker with his epic storytelling and panoramic visions of history, but he started out as a talented film editor and director in Great Britain. As a result, he brought an art-house mentality to blockbuster films. Combining elements of biography and film criticism, Beyond the Epic: The Life and Films of David Lean uses screenplays and production histories to assess Lean's body of work. Author Gene D. Phillips interviews actors who worked with Lean and directors who knew him, and their comments reveal new details about the director's life and career. Phillips also explores Lean's lesser-studied films, such as The Passionate Friends (1949), Hobson's Choice (1954), and Summertime (1955). The result is an in-depth examination of the director in cultural, historical, and cinematic contexts. Lean's approach to filmmaking was far different than that of many of his contemporaries. He chose his films carefully and, as a result, directed only sixteen films in a period of more than forty years. Those films, however, have become some of the landmarks of motion-picture history. Lean is best known for his epics, but Phillips also focuses on Lean's successful adaptations of famous works of literature, including retellings of plays such as Brief Encounter (1945) and novels such as Great Expectations (1946), Oliver Twist (1948), and A Passage to India (1984). From expansive studies of war and strife to some of literature's greatest high comedies and domestic dramas, Lean imbued all of his films with his unique creative vision. Few directors can match Lean's ability to combine narrative sweep and psychological detail, and Phillips goes beyond Lean's epics to reveal this unifying characteristic in the director's body of work. Beyond the Epic is a vital assessment of a great director's artistic process and his place in the film industry.

Beyond the Tps Tools

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Author :
Publisher : Xlibris Corporation
ISBN 13 : 1465363998
Total Pages : 211 pages
Book Rating : 4.4/5 (653 download)

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Book Synopsis Beyond the Tps Tools by : Jon DeLong

Download or read book Beyond the Tps Tools written by Jon DeLong and published by Xlibris Corporation. This book was released on 2011-10-31 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since leaving Toyota I have discovered that many other companies are missing what I believe to be the most crucial ingredient to ensure a successful and a sustainable Lean transformation creating the right culture. Beyond The TPS Tools describes from firsthand experience why Toyotas culture provides the good soil required to deploy Lean strategies. From the green field startup of Toyotas Indiana Assembly plant to the struggles of managing at Toyotas most seasoned plant in Kentucky, discover how my leadership style has evolved into a practical approach for leading Lean with a North American workforce.

Lean In

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Publisher : Knopf
ISBN 13 : 0385349955
Total Pages : 240 pages
Book Rating : 4.3/5 (853 download)

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Book Synopsis Lean In by : Sheryl Sandberg

Download or read book Lean In written by Sheryl Sandberg and published by Knopf. This book was released on 2013-03-11 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The #1 international best seller In Lean In, Sheryl Sandberg reignited the conversation around women in the workplace. Sandberg is chief operating officer of Facebook and coauthor of Option B with Adam Grant. In 2010, she gave an electrifying TED talk in which she described how women unintentionally hold themselves back in their careers. Her talk, which has been viewed more than six million times, encouraged women to “sit at the table,” seek challenges, take risks, and pursue their goals with gusto. Lean In continues that conversation, combining personal anecdotes, hard data, and compelling research to change the conversation from what women can’t do to what they can. Sandberg provides practical advice on negotiation techniques, mentorship, and building a satisfying career. She describes specific steps women can take to combine professional achievement with personal fulfillment, and demonstrates how men can benefit by supporting women both in the workplace and at home. Written with humor and wisdom, Lean In is a revelatory, inspiring call to action and a blueprint for individual growth that will empower women around the world to achieve their full potential.

Beyond Lean Production

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Author :
Publisher : CRC Press
ISBN 13 : 1482215829
Total Pages : 110 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Beyond Lean Production by : Roger G. Lewandowski

Download or read book Beyond Lean Production written by Roger G. Lewandowski and published by CRC Press. This book was released on 2014-02-03 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is estimated that U.S. manufacturers are currently operating at only 65 percent effectiveness in implementing Lean production. Covering the fundamentals needed to be competitive in today’s marketplace, Beyond Lean Production: Emphasizing Speed and Innovation to Beat the Competition provides readers with the tools to help their organizations achieve 100 percent effectiveness in Lean production. Explaining that overseas factories can't compete with U.S. factories in speed of delivery to domestic customers, the book provides the understanding required to add speed and urgency in all that you do in the office and the factory. It explains how to eliminate waste so you can meet and even exceed your customers’ expectations regarding service, quality, and cost. The book is organized into two phases. The first phase, Holding Actions, covers the fundamentals needed to hold your position against the competition until you can implement the methods described in phase II of the book. It presents 12 little-known tools and strategic weapons that you can immediately put to use to improve on your current competitive position. Phase II, The Business Command Center, presents unique and powerful concepts that can be used with the fundamentals covered in phase I. Explaining how to use speed as a competitive weapon, the book will help you to remove the obstacles that interfere with continuous flow manufacturing. It presents the concept of circulatory management that can put a stop to the ever-increasing layers of management with decreasing ownership. By implementing the holding action and the business command center described in this book, you can significantly improve your odds of beating the competition at home and overseas.

Beyond Lean Production

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Author :
Publisher : CRC Press
ISBN 13 : 1482215837
Total Pages : 108 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Beyond Lean Production by : Roger G. Lewandowski

Download or read book Beyond Lean Production written by Roger G. Lewandowski and published by CRC Press. This book was released on 2014-02-03 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is estimated that U.S. manufacturers are currently operating at only 65 percent effectiveness in implementing Lean production. Covering the fundamentals needed to be competitive in today’s marketplace, Beyond Lean Production: Emphasizing Speed and Innovation to Beat the Competition provides readers with the tools to help their organizations achieve 100 percent effectiveness in Lean production. Explaining that overseas factories can't compete with U.S. factories in speed of delivery to domestic customers, the book provides the understanding required to add speed and urgency in all that you do in the office and the factory. It explains how to eliminate waste so you can meet and even exceed your customers’ expectations regarding service, quality, and cost. The book is organized into two phases. The first phase, Holding Actions, covers the fundamentals needed to hold your position against the competition until you can implement the methods described in phase II of the book. It presents 12 little-known tools and strategic weapons that you can immediately put to use to improve on your current competitive position. Phase II, The Business Command Center, presents unique and powerful concepts that can be used with the fundamentals covered in phase I. Explaining how to use speed as a competitive weapon, the book will help you to remove the obstacles that interfere with continuous flow manufacturing. It presents the concept of circulatory management that can put a stop to the ever-increasing layers of management with decreasing ownership. By implementing the holding action and the business command center described in this book, you can significantly improve your odds of beating the competition at home and overseas.

Beyond Goals ... Beyond Lean

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Author :
Publisher : Archway Publishing
ISBN 13 : 1480802786
Total Pages : 296 pages
Book Rating : 4.4/5 (88 download)

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Book Synopsis Beyond Goals ... Beyond Lean by : Fred J. Conforti

Download or read book Beyond Goals ... Beyond Lean written by Fred J. Conforti and published by Archway Publishing. This book was released on 2014-01-17 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: All too many business books focus on grand concepts that are appealing but not practical. Beyond Goals...Beyond Lean, on the other hand, provides clear, hard-hitting real-world business advice that executives can use. Fred Conforti knows how to build a business and he shares his years of experience in the trenches in this remarkable book.” Tim Calkins Clinical Professor of Marketing Northwestern University Kellogg School of Management The object of managing a business is to serve customers in the best ways possible in order to maximize results for employees and owners. This guidebook is for executives who want to go beyond the traditional approach of relying on lean manufacturing principles or MBOs to achieve their goals. Using the prescribed GAMES© method, one company went from insolvency to profitability in six months and then beyond to become the largest supplier of residential smoke detectors. Another company went from the brink of closing to the top brand in the fire controls business in twelve years. Time after time, companies have used the GAMES© method to execute dramatic improvements and turnarounds. Executives at these companies empowered coworkers and created self-motivated cultures and thriving enterprises—you can do the same. Learn how to assess the condition of your company; gather feedback from customers, conduct a SWOT analysis, develop a Plan and move beyond traditional business practices. Charts, images, and key summaries make it easy to follow the strategies, so you can eliminate problems, energize employees, and move Beyond Goals ... Beyond Lean.

EMPOWERED

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Publisher : John Wiley & Sons
ISBN 13 : 1119691257
Total Pages : 435 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis EMPOWERED by : Marty Cagan

Download or read book EMPOWERED written by Marty Cagan and published by John Wiley & Sons. This book was released on 2020-12-03 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--

Look Forward Beyond Lean and Six Sigma

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Author :
Publisher : J. Ross Publishing
ISBN 13 : 9781932159462
Total Pages : 248 pages
Book Rating : 4.1/5 (594 download)

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Book Synopsis Look Forward Beyond Lean and Six Sigma by : Robert Dirgo

Download or read book Look Forward Beyond Lean and Six Sigma written by Robert Dirgo and published by J. Ross Publishing. This book was released on 2005-12-15 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces the Look Forward approach to continuous improvement (CI). Look Forward is a management approach to CI that fosters an environment that infuses CI into the very fabric of the organisation. As a result, improvement is not an initiative or a project but rather a naturally occurring event that is anticipated, expected and prevalent. Look Forward is not a substitute for Six Sigma, Lean or Theory of Constraints (TOC), but rather is a necessary complement to each of these in order to assure self-perpetuating improvement that is ingrained in the corporate culture. Any business serious about improvement is going to consider these methodologies in the overall scope of their operations and the unique benefits they bring to the table. This book shows that for unbeatable sustained improvement they need to be intertwined with the Look Forward methodology.

Lean on Me

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Author :
Publisher : Simon and Schuster
ISBN 13 : 9780743299190
Total Pages : 288 pages
Book Rating : 4.2/5 (991 download)

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Book Synopsis Lean on Me by : Kathryn Lynn Davis

Download or read book Lean on Me written by Kathryn Lynn Davis and published by Simon and Schuster. This book was released on 2006-04-04 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: The prognosis you give yourself is the only one that's important. You can't allow yourself to become the victim of a negative prognosis. At the young age of thirty-three, Nancy Davis was diagnosed with multiple sclerosis. The finality of the neurologist's prognosis was devastating: "There is nothing you can do. Go home and go to bed...forever." Nancy left her doctor's office in shock and despair. How could it be that within a year she would be confined to her bed, at best able to push the buttons on her television's remote control? She had plans. She had a family. She had a life that she desperately wanted to live. Nancy made a choice. Rather than accepting this hopeless prognosis, she began to educate herself, to create an effective health regimen, and to expand her range of therapeutic options. She literally reinvented her prognosis and in doing so she created a healthy new life. Lean on Me couples Nancy's deeply personal story with a step-by-step guide to empower anyone to take charge of his or her own health care in the face of any life-threatening disease: Step One Embrace Change Step Two Fear Less Step Three Never Take No for an Answer Step Four Find Your Dr. Right Step Five Build Your Health Team Step Six You Are What You Ingest Step Seven Let's Get Physical Step Eight Explore Alternative Therapies Step Nine Tame the Health Care Monster Step Ten Give Back Life-altering diseases often come with a list of "can'ts," "won'ts," and "no's." Nancy teaches readers how to move beyond these negative concepts and focus on what they personally can and will do to improve their health. Each of these steps offers readers the strategies and strength to carry on when they're feeling overwhelmed, and the concrete tools for actively seeking and receiving the best treatment. Lean on Me is the health advocate that each of us needs to adopt in the face of a medical crisis. It is a book that shows how to navigate the health care waters, to find hope, to take positive action, and to celebrate progress -- all kinds, every day. It provides the knowledge and power to make good choices. It supplies the authoritative information that can enable you to save your life or the life of a loved one.

Beyond the Lean Office

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Author :
Publisher : CRC Press
ISBN 13 : 1498753809
Total Pages : 157 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Beyond the Lean Office by : Kevin J. Duggan

Download or read book Beyond the Lean Office written by Kevin J. Duggan and published by CRC Press. This book was released on 2017-09-29 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other than manufacturing. This book fills that need. Beyond the Lean Office uses a compelling novel format to illustrate what it takes to create and sustain flow and Operational Excellence in the office. Readers learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on Operational Excellence. The story illustrates the day-to-day issues that most organizations face in their pursuit of Operational Excellence. To achieve Operational Excellence, it takes more than just a strong leader with passion and drive. The key ingredient is practical knowledge that can be applied quickly and easily by following a process. This book supplies step-by-step guidance on how to move your office services from point A to point B. The practical insights and guidance presented here create a road map that can be shared with each employee to rapidly move your organization forward. All chapters also include a From the Author section that shares authoritative insights on the topic at hand. After reading this book, you will understand how to design and create self-healing flow that provides reliable, predictable output in the office and operates without the need for management intervention to deliver the services provided by the office. Instead, management focuses on the activities that grow your enterprise.

Beyond Partnership

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Author :
Publisher :
ISBN 13 :
Total Pages : 324 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis Beyond Partnership by : Richard Lamming

Download or read book Beyond Partnership written by Richard Lamming and published by . This book was released on 1993 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents Lamming's "lean supply" model and describes the development of the International Automotive Components Industry from 1900 to the present day. The book discusses shared technical change and innovation in this context, and explores vendor-customer relationships.

The Lean Manager

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Author :
Publisher : Lean Enterprise Institute
ISBN 13 : 1934109312
Total Pages : 473 pages
Book Rating : 4.9/5 (341 download)

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Book Synopsis The Lean Manager by : Freddy Ballé

Download or read book The Lean Manager written by Freddy Ballé and published by Lean Enterprise Institute. This book was released on 2011-09-15 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking sequel to The Gold Mine, authors Michael and Freddy Ballé present a compelling story that teaches readers the most important lean lesson of all: how to transform themselves and their workers through the discipline of learning the lean system. The Lean Manager: A Novel of Lean Transformation reveals how individuals can go beyond the short-term gains from tools, and realize a deeper, sustainable path of improvement. Full of human moments that capture the excitement and drama of lean implementation, as well as clear explanations of how tools and systems go hand-in-hand, this book will teach and inspire every person working to make lean a reality in their organization today. This book will help you learn both the how of doing lean, as well as the why behind the tools, enabling you to become lean. Lean is the most important business model for competitive success today. Yet companies still struggle to sustain enduring and deep-rooted business success from their lean implementation efforts. The most important problem for these companies is becoming lean: how can they advance beyond realizing isolated gains from deploying lean tools, to fundamentally changing how they operate, think, and learn? In other words, how can companies learn to go beyond lean turnaround to achieve lean transformation? The Lean Manager: A Novel of Lean Transformation, by lean experts Michael and Freddy Ballé, addresses this critical problem. As we move from what Jim Womack, author, lean management authority, and LEI founder, calls “the era of lean tools to the era of lean management,” The Lean Manager gives companies a definitive guide for sustaining their ability to learn and improve operations and financial performance, while continually developing people. “The only way to become and stay lean is to produce lean managers,” says Womack. “Every isolated effort will recede—or fail—unless companies learn to use the lean process as a way of developing individual problem-solvers with the ownership, initiative, and know-how to solve problems, learn, and ultimately coach new individuals in this discipline. That’s why this book matters so much.” The Lean Manager, the sequel to the Ballé’s international bestselling business novel The Gold Mine, tells the compelling story of plant manager Andrew Ward as he goes through the challenging but rewarding journey to becoming a lean manager. Under the guidance of Phil Jenkinson (whose own lean journey was at the core of The Gold Mine), Ward learns to use a deep understanding of lean tools, as well as a technical know-how of his plant’s operations, to foster a lean attitude that sustains continuous improvement. Where The Gold Mine shows you how to introduce a complete lean system, The Lean Manager demonstrates how to sustain it. Ward moves beyond fluency with tools to changing his behavior as a manager and leader. He shifts from giving orders and answers to asking the right questions so people identify and address problems. He learns how to use tools to unleash the creativity and motivation of people, so they learn how to solve problems as well as coach and teach others to solve problems. Ward learns how to create lean managers. “I am excited and have hopes that this book will enlighten readers about what it really means to live a business transformation that puts customers first and does this through developing people,” said Jeffrey Liker, author of The Toyota Way and professor of Industrial and Operations Engineering at the University of Michigan. “People who do the work have to improve the work. There are tools, but they are not tools for ‘improving the process.’ They are tools for making problems visible and for helping people think about how to solve those problems.”