Information Technology Service Management Part 5 Implementation Guidance For Iso Iec 20000 1

Download Information Technology Service Management Part 5 Implementation Guidance For Iso Iec 20000 1 full books in PDF, epub, and Kindle. Read online Information Technology Service Management Part 5 Implementation Guidance For Iso Iec 20000 1 ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

Author : Dolf van der Haven
Publisher : Van Haren
ISBN 13 : 9401807027
Total Pages : 81 pages
Book Rating : 4.4/5 (18 download)

DOWNLOAD NOW!

Book Synopsis IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition by : Dolf van der Haven

Download or read book IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

Author : Dolf van der Haven
Publisher : Van Haren
ISBN 13 : 9401807035
Total Pages : 108 pages
Book Rating : 4.4/5 (18 download)

DOWNLOAD NOW!

Book Synopsis IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition by : Dolf van der Haven

Download or read book IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

ITSM Process Assessment Supporting ITIL (TIPA)

Author : Béatrix Barafort
Publisher : Van Haren
ISBN 13 : 9401801266
Total Pages : 233 pages
Book Rating : 4.4/5 (18 download)

DOWNLOAD NOW!

Book Synopsis ITSM Process Assessment Supporting ITIL (TIPA) by : Béatrix Barafort

Download or read book ITSM Process Assessment Supporting ITIL (TIPA) written by Béatrix Barafort and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

ITIL V3 Planning to Implement Service Management

Author : Colin Rudd
Publisher : The Stationery Office
ISBN 13 : 9780113311095
Total Pages : 336 pages
Book Rating : 4.3/5 (11 download)

DOWNLOAD NOW!

Book Synopsis ITIL V3 Planning to Implement Service Management by : Colin Rudd

Download or read book ITIL V3 Planning to Implement Service Management written by Colin Rudd and published by The Stationery Office. This book was released on 2010 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management.

Implementing Service Quality based on ISO/IEC 20000

Author : Michael Kunas
Publisher : IT Governance Publishing
ISBN 13 : 1849284431
Total Pages : 109 pages
Book Rating : 4.8/5 (492 download)

DOWNLOAD NOW!

Book Synopsis Implementing Service Quality based on ISO/IEC 20000 by : Michael Kunas

Download or read book Implementing Service Quality based on ISO/IEC 20000 written by Michael Kunas and published by IT Governance Publishing. This book was released on 2012-10-25 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides you through your ISO/IEC 20000 implementation and certification process.

Implementing Service Quality Based on ISO/IEC20000 2nd Edition

Author : Michael Kunas
Publisher : Itgp
ISBN 13 : 1849281939
Total Pages : 100 pages
Book Rating : 4.8/5 (492 download)

DOWNLOAD NOW!

Book Synopsis Implementing Service Quality Based on ISO/IEC20000 2nd Edition by : Michael Kunas

Download or read book Implementing Service Quality Based on ISO/IEC20000 2nd Edition written by Michael Kunas and published by Itgp. This book was released on 2011-01-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.

Guide to Security Assurance for Cloud Computing

Author : Shao Ying Zhu
Publisher : Springer
ISBN 13 : 3319259881
Total Pages : 240 pages
Book Rating : 4.3/5 (192 download)

DOWNLOAD NOW!

Book Synopsis Guide to Security Assurance for Cloud Computing by : Shao Ying Zhu

Download or read book Guide to Security Assurance for Cloud Computing written by Shao Ying Zhu and published by Springer. This book was released on 2016-03-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical and didactic text/reference discusses the leading edge of secure cloud computing, exploring the essential concepts and principles, tools, techniques and deployment models in this field. Enlightening perspectives are presented by an international collection of pre-eminent authorities in cloud security assurance from both academia and industry. Topics and features: · Describes the important general concepts and principles of security assurance in cloud-based environments · Presents applications and approaches to cloud security that illustrate the current state of the art · Reviews pertinent issues in relation to challenges that prevent organizations moving to cloud architectures · Provides relevant theoretical frameworks and the latest empirical research findings · Discusses real-world vulnerabilities of cloud-based software in order to address the challenges of securing distributed software · Highlights the practicalities of cloud security, and how applications can assure and comply with legislation · Includes review questions at the end of each chapter This Guide to Security Assurance for Cloud Computing will be of great benefit to a broad audience covering enterprise architects, business analysts and leaders, IT infrastructure managers, cloud security engineers and consultants, and application developers involved in system design and implementation. The work is also suitable as a textbook for university instructors, with the outline for a possible course structure suggested in the preface. The editors are all members of the Computing and Mathematics Department at the University of Derby, UK, where Dr. Shao Ying Zhu serves as a Senior Lecturer in Computing, Dr. Richard Hill as a Professor and Head of the Computing and Mathematics Department, and Dr. Marcello Trovati as a Senior Lecturer in Mathematics. The other publications of the editors include the Springer titles Big-Data Analytics and Cloud Computing, Guide to Cloud Computing and Cloud Computing for Enterprise Architectures.

The IT Service Part 2 - The Handbook

Author : Pierre Bernard
Publisher : Van Haren
ISBN 13 : 9087538790
Total Pages : 412 pages
Book Rating : 4.0/5 (875 download)

DOWNLOAD NOW!

Book Synopsis The IT Service Part 2 - The Handbook by : Pierre Bernard

Download or read book The IT Service Part 2 - The Handbook written by Pierre Bernard and published by Van Haren. This book was released on 1970-01-01 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency with high impact on IT organisationsEconomic pressures: require IT organisations to more closely align with business imperatives.The outcome has been an explosion of standards and frameworks each designed to support the IT organisation as it demonstrates to the world that they are the rock of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all and many were created without sufficient considerations for interoperability.The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best rock solid elements in the Industry. It then shows how all the key elements can easily crystallise together with great templates and check-lists.In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address.In Part 2 (this book) the reader gains expert advice on how the components of IT Service are crystallised in a real environment. There s a delightfully simple set of steps:OVERVIEW OF THE SERVICE DESIGN PACKAGETHE SERVICE STRATEGYASPECTS Of SERVICE DESIGNOUTPUTS OF THE SERVICE DESIGN PHASEOUTPUTS OF THE SERVICE TRANSITION PHASEOUTPUTS OF THE SERVICE OPERATION PHASEWithin these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. It s up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend.

Implementing Effective IT Governance and IT Management

Author : Gad Selig
Publisher : Van Haren
ISBN 13 : 9401805725
Total Pages : 445 pages
Book Rating : 4.4/5 (18 download)

DOWNLOAD NOW!

Book Synopsis Implementing Effective IT Governance and IT Management by : Gad Selig

Download or read book Implementing Effective IT Governance and IT Management written by Gad Selig and published by Van Haren. This book was released on 2015-02-01 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics:- the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.;- the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.

Implementing ISO/IEC 20000 Certification: The Roadmap

Author : itSMF International
Publisher : Van Haren
ISBN 13 : 9401801347
Total Pages : 213 pages
Book Rating : 4.4/5 (18 download)

DOWNLOAD NOW!

Book Synopsis Implementing ISO/IEC 20000 Certification: The Roadmap by : itSMF International

Download or read book Implementing ISO/IEC 20000 Certification: The Roadmap written by itSMF International and published by Van Haren. This book was released on 2008-03-03 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Managing IT Service Security

Author : Eberhard von Faber
Publisher : Springer Nature
ISBN 13 : 3031555333
Total Pages : 184 pages
Book Rating : 4.0/5 (315 download)

DOWNLOAD NOW!

Book Synopsis Managing IT Service Security by : Eberhard von Faber

Download or read book Managing IT Service Security written by Eberhard von Faber and published by Springer Nature. This book was released on 2024 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about managing the security of IT services in terms of organization, orchestration, and optimization. It compresses the complex subject matter into individual terms and their definition, and it exploits systematics and terminology to create order, illuminate relationships, and provide concrete support for implementing IT service security successfully and with an eye for the essentials. The book describes a management system called ESARIS (Enterprise Security Architecture for Reliable ICT Services) with field-proven methods and recipes. This metasystem or security architecture builds on more than a decade of day-to-day experience in the IT industry with multi-national customers. To enable the reader to fully exploit the guidance given, explicit definitions are provided for about 75 terms that can be used to look up a topic. Numerous figures and tables further support orientation and understanding, together with detailed introductions and explanations they offer a comprehensive presentation of IT service security issues and solutions. This book is written for professionals with IT service providers (including IT departments), user organizations (including business units) or manufacturers, vendors, and suppliers.

Information Technology Governance and Service Management: Frameworks and Adaptations

Author : Cater-Steel, Aileen
Publisher : IGI Global
ISBN 13 : 1605660094
Total Pages : 495 pages
Book Rating : 4.6/5 (56 download)

DOWNLOAD NOW!

Book Synopsis Information Technology Governance and Service Management: Frameworks and Adaptations by : Cater-Steel, Aileen

Download or read book Information Technology Governance and Service Management: Frameworks and Adaptations written by Cater-Steel, Aileen and published by IGI Global. This book was released on 2008-08-31 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

ISO/IEC 20000-1:2011 - A Pocket Guide

Author : Mart Rovers
Publisher : Van Haren
ISBN 13 : 9087539312
Total Pages : 161 pages
Book Rating : 4.0/5 (875 download)

DOWNLOAD NOW!

Book Synopsis ISO/IEC 20000-1:2011 - A Pocket Guide by : Mart Rovers

Download or read book ISO/IEC 20000-1:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2020-06-11 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ISO/IEC 20000-1: 2011: A Pocket Guide is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

ISO 9001, ISO 14001, and New Management Standards

Author : Iñaki Heras-Saizarbitoria
Publisher : Springer
ISBN 13 : 3319656759
Total Pages : 218 pages
Book Rating : 4.3/5 (196 download)

DOWNLOAD NOW!

Book Synopsis ISO 9001, ISO 14001, and New Management Standards by : Iñaki Heras-Saizarbitoria

Download or read book ISO 9001, ISO 14001, and New Management Standards written by Iñaki Heras-Saizarbitoria and published by Springer. This book was released on 2017-10-10 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business performance are analyzed in depth, and up-to-date perspectives are offered on the integration of these and other management standards (e.g. SA8000, ISO/TS 16949). Detailed information is provided on the signaling value of different management standards and on the new ISO standards for management systems, such as ISO 50001 and ISO 45001, relating to energy management and occupational health and safety. The role of audits in ensuring compliance with the standards and achievement of objectives is also carefully considered. The volume examines avenues for further research and emerging challenges. In offering an integrated, holistic perspective on ISO management system standards, this book will have wide appeal for academics, public decision-makers, and practitioners in the field of quality and environmental management.

Quality Management for IT Services: Perspectives on Business and Process Performance

Author : Praeg, Claus-Peter
Publisher : IGI Global
ISBN 13 : 1616928913
Total Pages : 348 pages
Book Rating : 4.6/5 (169 download)

DOWNLOAD NOW!

Book Synopsis Quality Management for IT Services: Perspectives on Business and Process Performance by : Praeg, Claus-Peter

Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

The ITSM Process Design Guide

Author : Donna Knapp
Publisher : J. Ross Publishing
ISBN 13 : 1604270497
Total Pages : 257 pages
Book Rating : 4.6/5 (42 download)

DOWNLOAD NOW!

Book Synopsis The ITSM Process Design Guide by : Donna Knapp

Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

BiSL® Next - A Framework for Business Information Management

Author : Brian Johnson
Publisher : Van Haren
ISBN 13 : 940180611X
Total Pages : 193 pages
Book Rating : 4.4/5 (18 download)

DOWNLOAD NOW!

Book Synopsis BiSL® Next - A Framework for Business Information Management by : Brian Johnson

Download or read book BiSL® Next - A Framework for Business Information Management written by Brian Johnson and published by Van Haren. This book was released on 2017-02-20 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology. Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next. Target audience of this book are business managers, business information managers, business analysts, CIO’s and IT managers, as well as consultants in this field. While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise. The book is also the official literature for the BiSL® Next Foundation exam.