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Influence Of Leadership Styles On Employees Commitment To Service Quality
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Book Synopsis Influence of Leadership Styles on Employees' Commitment to Service Quality by : G. Saravana Kumar
Download or read book Influence of Leadership Styles on Employees' Commitment to Service Quality written by G. Saravana Kumar and published by . This book was released on 2019 with total page 2 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership style plays an important role in influencing the employees of any organization and this research study is focused on three star hotel employees in Tamilnadu. The study was made with conceptual model famed by Ronald clark(2009). The study has the following objectives: to analyze the impact of participative and empowering styles of leadership qualities on frontline ECSQ; to assess the relationship among employees' attributes and to analyze the mediating role of participative and empowering leadership styles on MCSQ and the employees' role clarity; to assess the mediating role of participative and empowering leadership styles on commitment to service quality by management and the employees' shared customer oriented values and to access the mediating role of participative and empowering leadership styles on MCSQ and the employees' job satisfaction.Based on the objectives fourteen hypotheses have been framed to test the significance of the influence of the leadership styles with employees' job satisfaction, role clarity and shared customer oriented values. Two sets of questionnaires based on standard scales were used in the study, one for managers of the hotels and other for the front line employees of the hotel. Boot strapping was performed to obtain the statistical significance of path coefficients using a t-test. The indirect and total effects were measured using Smart PLS. Sobels's test was performed for mediation analysis. The findings of the research are (i) participative leadership style is found to be the more suitable style of leadership for Hotel managers since it has significant influence of employees attributes of satisfaction in job, clarity in role shared values. Besides the other findings are also presented.
Book Synopsis Impact of Leadership Styles on Employee Empowerment by : Krishna Murari
Download or read book Impact of Leadership Styles on Employee Empowerment written by Krishna Murari and published by Partridge Publishing. This book was released on 2015-02-17 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is based on exploratory research carried out by the author in Indian Business Organizations. It gives insights to Employee Empowerment and five important leadership styles namely Transformational Leadership, Transactional Leadership, Servant Leadership, Abusive Leadership and Ethical leadership and their characteristics based on the researches carried out by the scholars and gurus in these fields. Transformational leadership, servant leadership and ethical leadership style enhance the employee empowerment while transactional leadership has no role in employee empowerment. The book highlight that abusive leadership style is used by many leaders and has negative impact on employee empowerment. Employee empowerment results in Quality of Work Life, Commitment and Job Involvement in employees which enhance competitiveness of the organization. It also emphasizes the important of personal characteristics of employees required to make them empowered. Some employees like to be empowered while some others do not. This book provides guidance to new researchers in the field of leadership and employee empowerment to carry out further researches in these fields in various countries and cultures. The book will guide the managers to identify and enhance the required characteristics to be a successful leader. This book will be a new milestone in the above fields of research and beacon to the practicing managers to navigate them to higher success.
Book Synopsis Work Engagement by : Arnold B. Bakker
Download or read book Work Engagement written by Arnold B. Bakker and published by Psychology Press. This book was released on 2010-04-05 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the most thorough view available on this new and intriguing dimension of workplace psychology, which is the basis of fulfilling, productive work. The book begins by defining work engagement, which has been described as ‘an opposite to burnout,’ following its development into a more complex concept with far reaching implications for work-life. The chapters discuss the sources of work engagement, emphasizing the importance of leadership, organizational structures, and human resource management as factors that may operate to either enhance or inhibit employee’s experience of work. The book considers the implications of work engagement for both the individual employee and the organization as a whole. To address readers’ practical questions, the book provides in-depth coverage of interventions that can enhance employees’ work engagement and improve management techniques. Based upon the most up-to-date research by the foremost experts in the world, this volume brings together the best knowledge available on work engagement, and will be of great use to academic researchers, upper level students of work and organizational psychology as well as management consultants.
Book Synopsis Leadership Lessons from Compelling Contexts by : Claudia Peus
Download or read book Leadership Lessons from Compelling Contexts written by Claudia Peus and published by Emerald Group Publishing. This book was released on 2016-03-11 with total page 508 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume uses the idiosyncrasies of compelling contexts to teach fundamental leadership lessons that are applicable to other settings. Practitioners and researchers are challenged to deviate from standard models and provided with new ideas for leadership development.
Book Synopsis Strategic Leadership Style and Commitment to Service Quality on Services Innovation in Local Enterprise Water Services by : Nur Afifah
Download or read book Strategic Leadership Style and Commitment to Service Quality on Services Innovation in Local Enterprise Water Services written by Nur Afifah and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Objective - This study explores and examines the theoretical framework regarding the influence of strategic leadership styles that include transformational leadership style and transactional leadership styles as well as their influence on commitment to service quality and how leadership style influences service innovation in local enterprise water services. Methodology/Technique - The number of respondents in this study were 120 employees who were selected using a purposive sampling method and were represented by each section relating to the task of serving customers. Structural Equation Modeling (SEM) is used to analyze the research data. Findings - The results show that transformational leadership style has an influence on commitment to services quality and service innovation. Novelty - Likewise, the transactional leadership style affects commitment to services quality, but it does not affect service innovation. Type of Paper: Empirical.
Book Synopsis Power and Shared Values in the Corporate Culture by : Cathy A. Enz
Download or read book Power and Shared Values in the Corporate Culture written by Cathy A. Enz and published by Ann Arbor, Mich. : UMI Research Press. This book was released on 1986 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Impact of Leadership Style on Employee Commitment and Retention in the Organization by : Maria Mounir Bayram
Download or read book Impact of Leadership Style on Employee Commitment and Retention in the Organization written by Maria Mounir Bayram and published by . This book was released on 2012 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this study was to investigate the relationship between transformational, transactional and Laissez-faire leadership styles with organizational commitment and retention in the organization. The survey was conducted in Lebanon and Qatar and a questionnaire was distributed on 100 employees for that purpose. The results of the study revealed that there is a positive relationship between transformational and transactional leadership styles with employee commitment, white there is a negative relationship between laissez-faire leadership style and employee commitment, and there is a positive relationship between commitment and retention in the organization. The main conclusion was that leadership styles bring changes in the behaviors of employees. Therefore, managers should know the implications of using specific leadership styles and should be trained on using transformational and transactional leadership styles.
Book Synopsis The Impact of Leadership Styles on Organizational Effectiveness by : Talha Iqbal
Download or read book The Impact of Leadership Styles on Organizational Effectiveness written by Talha Iqbal and published by GRIN Verlag. This book was released on 2011-10 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: A, course: Management Sciences, language: English, abstract: The purpose of the dissertation is to analyze the relationship between leadership styles and organizational effectiveness of IT firms in Karachi. After the survey sent in the IT firm in Karachi it has been come into notice that leadership style affects the effectiveness of IT organization. Four different types of leaders are found which are listed as dictator, democratic, visionary and free rein leader. All these styles have an impact on organizational effectiveness. Dictator and visionary styles influence positively, whereas others negatively. The visionary or transformational style yield most organizational effectiveness. So this is the best style to be used. The different dimensions used to define organizational effectiveness in IT industry are employee morale, organizations competitive position, customer satisfaction, management satisfaction, ability to introduce organizational change, market share of the firm. It is better to use transformational leadership style in most cases but sometimes autocratic style can also be used. Autocratic leadership style should be used when the employee is young/fresh in the industry. They actually need direct guidance and concrete explanation about task.
Book Synopsis Theory and Practice of Leadership by : Roger Gill
Download or read book Theory and Practice of Leadership written by Roger Gill and published by SAGE. This book was released on 2011-12-15 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: Electronic Inspection Copy available for instructors here Praise for the first edition: 'At last a well-written, balanced and insightful British book on leadership. It is probable that every theory and assertion of consequence is commented upon. A real tour-de-force.' - Emeritus Professor Gerry Randell, University of Bradford School of Management 'Theory and Practice of Leadership is an all encompassing, global review of examples and case studies that is both comprehensive and easily adaptable to almost any situation one would encounter in leading people.' - Richard J. Conwell, Nova Southeastern University, Journal of Applied Management and Entrepreneurship If you are looking for a more holistic and critical take on the field of leadership, look no further! The second edition of this engaging and highly-respected text offers an exploration of leadership in a variety of contexts, both profit-orientated and non-profit. New to this edition: Refined to capture and delineate the essential theories more clearly, with broader coverage taking in the latest developments in areas such as change, politics, assessment and development of leadership, and multiple intelligences. Further development of a new integrative model of core leadership themes and practices. Abundant examples and illustrations, together with detailed explanations of how they apply in practice. A companion website with an Instructor's Manual, PowerPoint slides, links to additional case studies and full-text journal articles. Theory and Practice of Leadership will prove a highly-stimulating read for undergraduate and postgraduate students of leadership and related subjects as well as management consultants and practising managers. Visit the Theory and Practice of Leadership companion website www.sagepub.co.uk/gill to take advantage of additional resources for students and lecturers.
Book Synopsis Improving Organizational Effectiveness Through Transformational Leadership by : Bernard M. Bass
Download or read book Improving Organizational Effectiveness Through Transformational Leadership written by Bernard M. Bass and published by SAGE. This book was released on 1994 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can managers bring about optimum performance from the individuals in their organizations? What leadership techniques produce the most effective organizations? This book examines the theory and practice of the dynamic and innovative style of transformational leadership. The transformational leader encourages followers by acting as a role model, motivating through inspiration, stimulating intellectually, and giving individualized consideration to their needs and goals. Chapters explore how transformational leadership affects important issues in today's organizations such as delegation, teamwork, decision making, total quality management and corporate reorganization.
Book Synopsis Encyclopedia of Leadership by : George R. Goethals
Download or read book Encyclopedia of Leadership written by George R. Goethals and published by SAGE Publications. This book was released on 2004-02-29 with total page 2119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Click ′Additional Materials′ for downloadable samples "Not just for reference, this is an essential learning resource for libraries and the personal collections of modern leaders. Narratives, examples, photographs, and illustrations illuminate the ideas and concepts being examined, making the set readable, attention-grabbing, and unordinary. Readers can explore leadership theories and practices, and examine the effects of leadership. More volumes are promised in this source that brings interest and excitement to a subject overlooked by the consultants, CEOs, and coaches whose earlier works captured a small view of leadership subject matter. Summing Up: Highly recommended for all collections." --CHOICE "Because there really is nothing available like this encyclopedia, it is a must buy for academic libraries. Extremely well done, with good quality print and illustrations, this work should become an important resource for active citizens as well as for managers and scholars." --BOOKLIST (starred review) "Because of its breadth, ease of navigation, high level of scholarship, clear writing, and practical format, this model encyclopedia should help establish leadership as a normative field of study. Highly recommended." --LIBRARY JOURNAL (star review) "SAGE has, again, been the first to hit the market with a major reference in a rapidly growing field of the social sciences. Virtually every academic and large public library will need the Encyclopedia of Leadership." --BOOK NEWS "The enormous demands on leadership in today′s world-the rise of militant followings; the struggle of long-suppressed people to rise to leadership positions; the heightened demand for moral, principled leadership--all these dynamic forces contribute to making this encyclopedia timely--and timeless." --From the Foreword by James MacGregor Burns, Williams College, author of Leadership and winner of the Pulitzer Prize and National Book Award "As the field of leadership studies expands, and the list of important authors and concepts grows, the time is at hand for a comprehensive encyclopedia of leadership. This collection will be welcomed by all who want to understand this important and complex field." --Howard Gardner, John H. and Elisabeth A. Hobbs Professor of Cognition and Education at the Harvard Graduate School of Education and author of Good Work: When Excellence and Ethics Meet (2001) and Leading Minds: An Anatomy of Leadership (1995) "In 1975 a wag declared that the concept of leadership should be abandoned. It was not, of course. The 300 contributors to the Encyclopedia of Leadership are leaders among the many thousands of scholars responsible for the health and vast breadth of leadership studies. They show us that leadership plays an important, increasingly integral role today in fields ranging from world politics to community development." --Bernard M. Bass, Distinguished Professor Emeritus, Center for Leadership Studies, School of Management, Binghamton University and author of Transformational Leadership: Industrial, Military and Educational Impact (1998) and Leadership and Performance beyond Expectations (1985) "This new Encyclopedia provides leaders with the historical perspective and a vision of the tenuous future so essential if leaders of the future are to redefine leadership on their own terms, with their own people." --Frances Hesselbein, Chairman of the Board of Governors, Leader to Leader Institute (formerly the Drucker Foundation) and coeditor of On Creativity, Innovation, and Renewal: A Leader to Leader Guide (2002) and Leading Beyond the Walls (1999) From the earliest times people have been entranced by stories about leaders—about Greek city state rulers, Roman consuls, Chinese emperors, religious potentates, military conquerors, and politicians. Perhaps more importantly, leadership is a challenge and an opportunity facing millions of people in their professional and personal lives. The Encyclopedia of Leadership brings together for the first time everything that is known and truly matters about leadership as part of the human experience. Developed by the award-winning editorial team at Berkshire Publishing Group, the Encyclopedia includes hundreds of articles, written by 280 leading scholars and experts from 17 countries, exploring leadership theories and leadership practice. Entries and sidebars show leadership in action—in corporations and state houses, schools, churches, small businesses, and nonprofit organizations. Questions the Encyclopedia of Leadership will answer: - What is a leader? - What is a great leader? - How does someone become a leader? - What are the types of leadership? - How can leadership theories help us understand contemporary situations? - How can I be a good (and maybe great) leader? The Encyclopedia of Leadership is an unprecedented learning resource. Scholars, students, professionals, and active citizens will turn to the Encyclopedia for guidance on the theory and practice of leadership, for the stories of great leaders, and for the tools and knowledge they need to lead in the 21st century. Key Features - Four volumes - 400 substantive articles, ranging in length from 1000-6000 words - 200 photographs and other illustrations - 250 sidebars drawn from public records, newspaper accounts, memoirs, and ethnography Key Themes - Biographies - Case studies - Followers and followership - Gender issues - Leadership in different disciplines - Leadership in different domains - Leadership styles - Personality characteristics - Situational factors - Theories and concepts The Encyclopedia of Leadership will be a vital tool for librarians with collections in business, management, history, politics, communication, psychology, and a host of other disciplines. Students and teachers in courses ranging from history to psychology, anthropology, and law will also find this an invaluable reference. In addition, there are nearly 900 leadership programs in American post-secondary institutions and a growing number of efforts to develop leadership in high schools. There are leadership studies majors and minors, as well as certificate and Ph.D. programs, in the United States, Belgium, U.K., Japan, and elsewhere. Editorial Board Laurien Alexandre, Antioch University Bruce Avolio, University of Nebraska, Lincoln Martin Chemers, University of California, Santa Cruz Kisuk Cho, Ewha Womans University Joanne Ciulla, University of Richmond David Collinson, Lancaster University, UK Yiannis Gabriel, Imperial College, London Zachary Green, Alexander Institute and University of Maryland Keith Grint, Oxford University Michael Hogg, University of Queensland Jerry Hunt, Texas Tech University Barbara Kellerman, Harvard University Jean Lipman-Blumen, Claremont Graduate University Larraine Matusak, LarCon Associates Ronald Riggio, Claremont McKenna College Jürgen Weibler, Fernuniversitat Hagen Contributors Include Warren Bennis (Management) John Chandler (Higher Education) Cynthia Cherrey (International Leadership Association) Bob Edgerton (Mau Mau Rebellion) Gene Gallagher (Religion) Betty Glad (Camp David Accords and Tyrannical Leadership) Louis Gould (Woodrow Wilson and Lyndon Johnson) Allen Guttmann (Modern Olympics Movement and Women′s Movement) Ronald Heifetz (Adaptive Work) Dale Irvin (Ann Lee) David Malone (Billy Graham) Martin Marty (Martin Luther) Kenneth Ruscio (Trust) Robert Solomon (Friedrich Nietzsche) Robert Sternberg (Intelligence and Tacit Knowledge) Fay Vincent (Sports Industry) Gary Yukl (Influence Tactics and Group Performance)
Book Synopsis Towards a Healthy District by : E. Tarimo
Download or read book Towards a Healthy District written by E. Tarimo and published by . This book was released on 1991 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is concerned with orienting health care workers in district health systems in developing countries to ways and means of overcoming problems, and describes briefly how district health systems can be improved. The book is organized around nine issues in nine chapters, each of which is an integral part of a district planning cycle. The opening three chapters show how to assess the existing district health system in terms of national policies and support, analysis of the current system, and evaluation of district priorities. Chapters 4 through 7 focus on actions to be taken. The initial task of setting goals is discussed using examples and establishing general categories. The book next treats the action program including curative services, maternal and child health and health promotion, and prevention and control of disease. The next chapter focuses on the increase in program effectiveness brought about by joint action of families, individuals, and communities. Chapter 7 discusses key issues pertaining to good operational management. The final two chapters focus on monitoring (i.e., the use of tracer diseases and sentinel sites) and tips for evaluating interventions and learning from experience. Nine figures, 10 tables, and practical examples and case histories accompany the text. A list of 12 references is appended. (JB)
Download or read book Leadership written by Andrew J. DuBrin and published by . This book was released on 2016 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Relationship Between Leadership Styles Employee Commitment and Business Performance : a Study of Black Top Managers in State-owned Enterprises by : Tabea Regina Mabasa
Download or read book Relationship Between Leadership Styles Employee Commitment and Business Performance : a Study of Black Top Managers in State-owned Enterprises written by Tabea Regina Mabasa and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim of this study is to investigate the relationship between the leadership styles of black top managers, employee commitment and business performance in state-owned enterprises. With the transformation policies implemented in a post-democratic South Africa, the appointment of black managers into top management positions, in state-owned South African organisations, came with negative connotations and stereotypes attached to African leadership. These connotations have led to a concern about the ability of black managers to provide effective leadership in organisations. Whilst it is critical to appreciate that the business performance of an organisation is influenced by a cocktail of factors, indeed, leadership capability is often primarily questioned when strategic objectives are not achieved. It is for these reasons that the objective of this study sought to identify the prevalent leadership styles displayed by black top managers and to determine if these styles have any association with employee commitment and the business performance of State-owned Enterprises (SOEs). The study also explored the possible role of span of control in moderating the relationship between leadership styles and employee commitment. The study is grounded on the positivism philosophy. A deductive approach was employed to formulate the hypotheses so as to respond to the objectives of this study. A non-probability sampling method, specifically the judgemental sampling technique, was used to select black top managers in the SOEs. A survey method was employed to collect primary data in a cross-sectional manner from 232 direct reports of 38 black top managers in the state-owned enterprises in South Africa. The information collected was complemented by secondary data about the span of control of black top managers and the business performance of their units. Statistical analysis of collected data revealed that respondents perceived black top managers to predominantly display a transformational leadership style coupled with a contingent reward facet of the transactional leadership style. It was also observed that the transformational leadership style displayed a relationship with the affective commitment of employees. The study also found that as the span of control increases, the management by exception (Active) facet of transactional leadership style moderates the relationship between leadership style and organisational commitment. The findings of this study contribute to the building of a body of knowledge on African leadership within the context of management literature. This is owing to the fact that it provides invaluable insight to the leadership behaviour displayed by black top managers in SOEs within a South African context. While caution on attempts to generalise the studyaÌ22́Ơ4́Øs findings is necessary, in the studied population, top managers in South African SOEs and indeed their organisations may benefit from displaying a transformational leadership style as it lends itself to employee commitment. Further, the study also provides insights on moderating effect that span of control has in the mix of leadership style and employee commitment. The study contributes to theory and practice in the territory of leadership in an African context by highlighting the predominant usage of the transformational leadership style among black top CEOs in SOEs in South Africa, perhaps owing to the societal premium placed on the unique Ubuntu notion in South Africa. Besides this, the study also empirically demonstrates the link between the Management by Exception facet of the transactional leadership style and the affective commitment of employees. The implication of this finding is that black top managers SOEs that invest in the development practices coincident, particularly when spans of control are high, can engender levels of commitment in their employees that would prove beneficial to the organisation.
Book Synopsis Reward Management by : Michael Armstrong
Download or read book Reward Management written by Michael Armstrong and published by Kogan Page Publishers. This book was released on 2007 with total page 748 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the authors' experience, research and benchmarking activities, this definitive book explains that reward management is about performance - of individuals, teams and the whole organization. It examines in detail the processes and various approaches that can be adopted to achieve and reward outstanding skill and competence levels in the workplace. Comprehensive and highly practical in its approach, it takes a strategic perspective and addresses the wide gap that exists between theory and practice, with a focus on the implications for practitioners. This revised fifth edition includes new and updated chapters on age discrimination, bonus schemes, recognition schemes and pensions.
Book Synopsis The Influence of Leadership Styles on Organizational Commitment and Employee Performances by : Saksith Klinsontorn
Download or read book The Influence of Leadership Styles on Organizational Commitment and Employee Performances written by Saksith Klinsontorn and published by . This book was released on 2007 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Advances in Services Marketing and Management by :
Download or read book Advances in Services Marketing and Management written by and published by . This book was released on 1992 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
