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Improving Services For Quebecers
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Book Synopsis Services in Canada by : W.R. Frisbee
Download or read book Services in Canada written by W.R. Frisbee and published by Routledge. This book was released on 2013-10-31 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 1990. The purpose of this special volume is to provide a ‘sampler’ of the service industries in Canada. The editors’ philosophy in inviting, reviewing and selecting contributions has been to provide materials which range from the general aggregate view through specific sector and industry developments to the micro operations management level. The collection is presented in this order: from macro overview to micro operations management.
Book Synopsis OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery by : OECD
Download or read book OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery written by OECD and published by OECD Publishing. This book was released on 2020-05-30 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.
Book Synopsis Speaking Truth to Canadians about Their Public Service by : Donald J. Savoie
Download or read book Speaking Truth to Canadians about Their Public Service written by Donald J. Savoie and published by McGill-Queen's Press - MQUP. This book was released on 2024-09-10 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: The federal public service plays a vital role in Canada’s development by helping to shape public policies and deliver programs and services to Canadians. Speaking Truth to Canadians about Their Public Service provides a comprehensive review of the challenges confronting the public service, how the relationship between politicians and career officials has evolved in recent years, and what motivates public servants. Donald Savoie calls on Canadians and their politicians to consider what they want from their federal public service. Answering this question requires a fresh look at the government’s traditional accountability requirements, how policies are shaped, and how government programs and services are delivered. It also requires a review of ambitious modernization and reform measures launched over the past forty years to make the public service more accommodating to political direction and to improve program delivery. Dividing federal public servants into two groups – poets (those who write policy) and plumbers (those who deliver programs and services) – the book establishes who has the upper hand. This division sheds new light on the theories that seek to explain the attitudes and behaviours of career government officials. Amid increasingly strong signs that the public service is in need of a reset, Speaking Truth to Canadians about Their Public Service concludes with practical recommendations to assist Canadians and their politicians in defining what they want their public service to be.
Download or read book Reconquering Canada written by Andre and published by D & M Publishers. This book was released on 2012-03-23 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fourteen Quebec federalists dare to re-imagine the province and its defining role within a stronger Canada Quebecers have been debating their future relative to Canada since before Confederation, though the discussions have been most heated during the past four decades. In this time the debate has gone around in circles. Now, instead of presenting the often-repeated theme of Quebecois as constantly victimized by Canada, 14 Quebec personalities come together to propose a new vision which affirms Quebec's autonomy and includes it in building a strong, federal Canada. Eschewing traditional arguments which they claim prevent modern Quebec from advancing, lead to sterile debates, allow Quebecers to shirk responsibility and feed their victim complex, the contributors to this volume draw on their varied professional backgrounds as politicians, militants, intellectuals to invite Quebecers (and other Canadians) to rediscover the extraordinary potential of a well-crafted and properly realized federalism. Among the arguments, former provincial justice minister Martin Cauchon analyzes the evolution of the Constitution, discusses how Quebecois have used it as a tool to feed political debate and makes the argument that Quebec should acknowledge that the document reflects diversity and sign it, the sooner the better. Law professor Jean Leclair refutes the claim that nationality is exclusive, urging Quebecois to consider themselves both Quebecois and Canadian. UNESCO ambassador Marie Bernard-Meunier critiques the existing Canadian federal structure which she claims denies the provinces an institutionalized role at that level and suggests that an elected Senate and a commitment to unity might solve the problem. Although it was largely ignored by the French Canadian media when it was first published in French in 2007, The Reconquest of Canada is a breath of fresh air in the ongoing debate regarding Quebec's position relative to Canada. In this important book, the authors deliver a strong message that federalism provides Quebecers with the opportunity not only to find autonomy but to participate in the building of a united Canada. It is a clear, conciliatory treatise that paves the way for fresh voices and constructive discussion about the future of Canadian politics.
Book Synopsis Transformational Government Through EGov Practice by : Mahmud Akhter Shareef
Download or read book Transformational Government Through EGov Practice written by Mahmud Akhter Shareef and published by Emerald Group Publishing. This book was released on 2012-03-23 with total page 571 pages. Available in PDF, EPUB and Kindle. Book excerpt: The future of government as we know it is being shaped by the quickly-advancing progression of information and communication technology (ICT) eGovernment systems. eGov presents major challenges and advantages for policy makers and the public alike.
Book Synopsis Government Information Management in the 21st Century by : Peggy Garvin
Download or read book Government Information Management in the 21st Century written by Peggy Garvin and published by Routledge. This book was released on 2016-04-22 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government Information Management in the 21st Century provides librarians, information professionals, and government information policy leaders with a comprehensive and authoritative state-of-the-art review of current issues in government information management with a global perspective. The widespread use of the Internet to provide government information and services has altered the landscape dramatically for those who organize, store, and provide access to government content. Technical challenges include digital preservation, authentication, security, and accessibility for a diverse user base. Management challenges include changes to costs, workflow, staff skills and resources, and user expectations. Public policies based on distributed paper collections must also change to address issues that are inherent to digital, networked, public content; such issues include the maintenance of personal privacy, re-use of government information, and the digital divide. The authors in this timely book are practitioners, scholars, and government officials. Together they provide an informed look at how managing government information is being tested at a time of rapid change. Part I addresses key issues for public, academic, and government libraries in organizing and providing access to government information. Part II features chapters on the diverse information issues facing governments, such as managing Freedom of Information requirements, opening government data to the public, and deploying new online technologies.
Book Synopsis Quebec Since 1930 by : Paul-André Linteau
Download or read book Quebec Since 1930 written by Paul-André Linteau and published by James Lorimer & Company. This book was released on 1991-01-01 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: List of Tables List of Maps List of Figures Preface PART 1: THE DEPRESSION AND THE WAR 1930-1945 Introduction Quebec in 1929 The Depression A Troubled Period The Second World War
Book Synopsis Language, Citizenship and Identity in Quebec by : L. Oakes
Download or read book Language, Citizenship and Identity in Quebec written by L. Oakes and published by Springer. This book was released on 2007-01-05 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization is calling for new conceptualizations of belonging within culturally diverse communities. Quebec, driven by the pressures of maintaining Francophone identity and accommodating migrant groups, provides a fascinating case study of how to foster a sense of belonging.
Book Synopsis Public Sector Transformation Through E-government by : Vishanth Weerakkody
Download or read book Public Sector Transformation Through E-government written by Vishanth Weerakkody and published by Routledge. This book was released on 2013 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-government's potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.
Book Synopsis The Black Hole of Public Administration by : Ruth Hubbard
Download or read book The Black Hole of Public Administration written by Ruth Hubbard and published by University of Ottawa Press. This book was released on 2010-11-15 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public administration in Canada needs to change. A handful of scholars across Canada have been sounding the alarm for years but to no avail. Talented young bureaucrats have been joining the public service with fresh ideas capable of creating real change, but the black hole consumes all. In The Black Hole of Public Administration, experienced public servant Ruth Hubbard and public administration iconoclast Gilles Paquet sound a wake-up call to the federal public service. They lament the lack of “serious play” going on in Canada’s public administration today and map some possible escape plans. They look to a more participatory governance model – “open source” governing or “small g” governance – as a way to liberate our public service from antiquated styles and systems of governing. In their recognizably rebellious style, Hubbard and Paquet demand that public administration scholars and senior level bureaucrats pull their heads out of the sand and confront the problems of the current system and develop a new system that can address the needs of Canada today.
Book Synopsis Removing Barriers to SME Access to International Markets by : OECD
Download or read book Removing Barriers to SME Access to International Markets written by OECD and published by OECD Publishing. This book was released on 2008-04-07 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book sheds light on facilitating SME internationalisation and also presents a synthesis of the Conference discussions and the main outcome of the Conference: the "Athens Action Plan for Removing Barriers to SME Access to International Markets".
Book Synopsis Triquet's Cross by : John MacFarlane
Download or read book Triquet's Cross written by John MacFarlane and published by McGill-Queen's Press - MQUP. This book was released on 2009 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The call to adventure, 1910-1942 -- The road of trials, 1943 -- A Canadian Victoria Cross, March 1944 -- Army public relations, April 1944 -- Hero in an army at war, May 1944-August 1945 -- Last attempt at being a regular soldier, 1945-1947 -- A hero's return to the ordinary world, 1947-1980.
Book Synopsis Navigating the Evidence by : Noralou Roos
Download or read book Navigating the Evidence written by Noralou Roos and published by EvidenceNetwork.ca. This book was released on 2015-05-05 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a snapshot of the complex and controversial issues in Canadian health policy that have been addressed in the mainstream media, including commentaries on our aging population, the sustainability of the healthcare system, the social determinants of health, essays on pharmaceutical policy, obesity, mental health and more. It is a compilation of op-eds published in Canadian newspapers from 2014, authored by experts affiliated with the non-partisan, EvidenceNetwork.ca. It is the third volume in the series of free ebooks, which also includes: Canadian Health Policy in the News (2013) and Making Evidence Matter in Canadian Health Policy (2014) — all made available for free so that they may be read and used widely in educational settings. Essays in the volume are timely, balanced, free from partisan influence and put evidence at the forefront.
Book Synopsis Minority Language Promotion, Protection and Regulation by : C. Williams
Download or read book Minority Language Promotion, Protection and Regulation written by C. Williams and published by Springer. This book was released on 2013-10-30 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an analysis of the promises and contradictions surrounding contemporary minority language policy. It draws on theoretical and real-world perspectives and interviews with key players within European institutions together with field work undertaken principally in Ireland, Scotland, Wales, the Basque Country, Catalonia and Canada.
Book Synopsis How Ottawa Spends, 2009-2010 by : Maslove Allan
Download or read book How Ottawa Spends, 2009-2010 written by Maslove Allan and published by McGill-Queen's Press - MQUP. This book was released on 2009-10-01 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the thirtieth volume in the series How Ottawa Spends. It is arguable that never in these years have Canadians faced such serious economic upheaval and political dysfunction as the current climate. The dramatic and seemingly sudden changes in the economy occurred simultaneously with a political drama - one that was largely disassociated from the real and pressing economic challenge. Early Harper budgets delivered lower taxes for all Canadians partly through highly targeted but politically noticeable small tax breaks on textbooks for students, tools for apprentices in skilled trades, and public transit costs. The needs of the beleaguered average Canadian and the "swing voter in the swing constituencies" of an already strategized "next" election were a key part of Conservative agenda-setting. In the 2007 budget alone there were twenty-nine separate tax reductions and federal spending was projected to increase by $10 billion, including a 5.7 percent increase in program spending. A small surplus of $3.3 billion was planned, almost all of which would go to debt reduction. As Harper savoured his 14 October 2008 re-election with a strengthened minority government, although without his desired majority, he and his minister of Finance already knew that his surpluses were likely gone in the face of the crashing financial sector and a looming recession. Future deficits were firmly back on the agenda. Contributors include Malcolm G. Bird (Carleton University), Chris Brown (Carleton University), G. Bruce Doern (Carleton University and University of Exeter), Melissa Haussman (Carleton University), Robert Hilton (Carleton University), Ruth Hubbard (University of Ottawa), Edward T. Jackson (Carleton University), Kirsten Kozolanka (Carleton University), Evert Lindquist (University of Victoria), Allan M. Maslove (Carleton University), Peter Nares (Social and Enterprise Development Innovations), Gilles Paquet (University of Ottawa), L. Pauline Rankin (Carleton University), Jennifer Robson (Carleton University), Robert P. Shepherd (Carleton University), Richard Shillington (Informetrica Limited), and Chris Stoney (Carleton University).
Book Synopsis Getting Wise about Getting Old by : Véronique Billette
Download or read book Getting Wise about Getting Old written by Véronique Billette and published by Purich Books. This book was released on 2020-10-01 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: A grey tsunami is sweeping the land, wreaking social and financial havoc in its wake. Sound familiar? This myth about aging, along with twenty-eight others, is the focus of Getting Wise about Getting Old, which paints a far more accurate and nuanced portrait of old age. In it, experts debunk myths and persistent stereotypes about aging on a broad array of social issues – from retirement (seniors are low-performance workers) to housing (most older adults live in long-term care accommodation), and violence (senior women are not victims of sexual assault) to political participation (seniors are conservative and resistant to change) – deconstructing and countering them with the latest findings. The work of two leading research groups in Quebec, the short and accessible chapters of this vitally important book contribute to a better understanding of the social challenges, as well as the advantages, of an aging society.
Book Synopsis Making History in Twentieth-century Quebec by : Ronald Rudin
Download or read book Making History in Twentieth-century Quebec written by Ronald Rudin and published by University of Toronto Press. This book was released on 1997-01-01 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first comprehensive examination of the way French-speaking Quebecers have written about their past in the 20th century. Rudin's analysis offers new ways of thinking about Quebec society over the course of this century.
