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Improving Service Level Engineering
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Book Synopsis Improving Service Level Engineering by : Roland Schütze
Download or read book Improving Service Level Engineering written by Roland Schütze and published by Springer. This book was released on 2017-07-20 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
Book Synopsis Site Reliability Engineering by : Niall Richard Murphy
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Book Synopsis Implementing Service Level Objectives by : Alex Hidalgo
Download or read book Implementing Service Level Objectives written by Alex Hidalgo and published by O'Reilly Media. This book was released on 2020-08-05 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up. Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you’ll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization. Define SLIs that meaningfully measure the reliability of a service from a user’s perspective Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis Use error budgets to help your team have better discussions and make better data-driven decisions Build supportive tooling and resources required for an SLO-based approach Use SLO data to present meaningful reports to leadership and your users
Book Synopsis Advances in Energy Science and Equipment Engineering II Volume 1 by : Shiquan Zhou
Download or read book Advances in Energy Science and Equipment Engineering II Volume 1 written by Shiquan Zhou and published by CRC Press. This book was released on 2017-09-19 with total page 862 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2016 2nd International Conference on Energy Equipment Science and Engineering (ICEESE 2016) will be held on November 12-14, 2016 in Guangzhou, China. ICEESE 2016 is to bring together innovative academics and industrial experts in the field of energy equipment science and engineering to a common forum. The primary goal of the conference is to promote research and developmental activities in energy equipment science and engineering and another goal is to promote scientific information interchange between researchers, developers, engineers, students, and practitioners working all around the world. The conference will be held every year to make it an ideal platform for people to share views and experiences in energy equipment science and engineering and related areas.
Book Synopsis Proceedings of the 23rd International Conference on Industrial Engineering and Engineering Management 2016 by : Ershi Qi
Download or read book Proceedings of the 23rd International Conference on Industrial Engineering and Engineering Management 2016 written by Ershi Qi and published by Springer. This book was released on 2017-03-07 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: International Conference on Industrial Engineering and Engineering Management is sponsored by Chinese Industrial Engineering Institution, CMES, which is the unique national-level academic society of Industrial Engineering. The conference is held annually as the major event in this area. Being the largest and the most authoritative international academic conference held in China, it supplies an academic platform for the experts and the entrepreneurs in International Industrial Engineering and Management area to exchange their research results. Many experts in various fields from China and foreign countries gather together in the conference to review, exchange, summarize and promote their achievements in Industrial Engineering and Engineering Management fields. Some experts pay special attention to the current situation of the related techniques application in China as well as their future prospect, such as Industry 4.0, Green Product Design, Quality Control and Management, Supply Chain and logistics Management to cater for the purpose of low-carbon, energy-saving and emission-reduction and so on. They also come up with their assumption and outlook about the related techniques' development. The proceedings will offer theatrical methods and technique application cases for experts from college and university, research institution and enterprises who are engaged in theoretical research of Industrial Engineering and Engineering Management and its technique's application in China. As all the papers are feathered by higher level of academic and application value, they also provide research data for foreign scholars who occupy themselves in investigating the enterprises and engineering management of Chinese style.
Book Synopsis Implementing Service Level Objectives by : Alex Hidalgo
Download or read book Implementing Service Level Objectives written by Alex Hidalgo and published by "O'Reilly Media, Inc.". This book was released on 2020-08-05 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up. Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you’ll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization. Define SLIs that meaningfully measure the reliability of a service from a user’s perspective Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis Use error budgets to help your team have better discussions and make better data-driven decisions Build supportive tooling and resources required for an SLO-based approach Use SLO data to present meaningful reports to leadership and your users
Book Synopsis The Site Reliability Workbook by : Betsy Beyer
Download or read book The Site Reliability Workbook written by Betsy Beyer and published by "O'Reilly Media, Inc.". This book was released on 2018-07-25 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2016, Google’s Site Reliability Engineering book ignited an industry discussion on what it means to run production services today—and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Google’s experiences, but also provides case studies from Google’s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didn’t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. You’ll learn: How to run reliable services in environments you don’t completely control—like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SRE—including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield
Book Synopsis Fundamentals of Service Systems by : Jorge Cardoso
Download or read book Fundamentals of Service Systems written by Jorge Cardoso and published by Springer. This book was released on 2015-12-12 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.
Book Synopsis Information Systems Design and Intelligent Applications by : Suresh Chandra Satapathy
Download or read book Information Systems Design and Intelligent Applications written by Suresh Chandra Satapathy and published by Springer. This book was released on 2019-01-04 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book gathers a collection of high-quality peer-reviewed research papers presented at the International Conference on Information System Design and Intelligent Applications (INDIA 2018), which was held at the Universite des Mascareignes, Mauritius from July 19 to 21, 2018. It covers a wide range of topics in computer science and information technology, from image processing, database applications and data mining, to grid and cloud computing, bioinformatics and many more. The intelligent tools discussed, e.g. swarm intelligence, artificial intelligence, evolutionary algorithms, and bio-inspired algorithms, are currently being applied to solve challenging problems in various domains.
Book Synopsis Proceedings of the 2023 8th International Conference on Engineering Management (ICEM 2023) by : Bijay Kumar Kandel
Download or read book Proceedings of the 2023 8th International Conference on Engineering Management (ICEM 2023) written by Bijay Kumar Kandel and published by Springer Nature. This book was released on 2024-01-10 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an open access book.ICEM started in 2016, ICEM 2016-2022 is to bring together innovative academics and industrial experts in the field of Engineering Management to a common forum. And we achieved the primary goal which is to promote research and developmental activities in Engineering Management, and another goal is to promote scientific information interchange between researchers, developers, engineers, students, and practitioners working all around the world. 2023 8th International Conference on Engineering Management (ICEM 2023) will be held on September 8-10, 2023 in Wuhan, China. Except that, ICEM 2023 is to bring together innovative academics and industrial experts in the field of Engineering Management to a common forum. We will discuss and study about Project & Engineering Management , Visual analysis of big data, Supply Chain Management and Modeling, Disaster Modeling and Simulation and other fields. ICEM 2023 also aims to provide a platform for experts, scholars, engineers, technicians and technical R & D personnel to share scientific research achievements and cutting-edge technologies, understand academic development trends, expand research ideas, strengthen academic research and discussion, and promote the industrialization cooperation of academic achievements. The conference sincerely invites experts, scholars, business people and other relevant personnel from universities, scientific research institutions at home and abroad to attend and exchange! The conference will be held every year to make it an ideal platform for people to share views and experiences in Engineering Management and related areas. Engineering management refers to the decision-making, planning, organization, command, coordination, and control of engineering to achieve expected goals and effectively utilize resources. The Engineering Management major cultivates students with theoretical foundations in construction engineering technology, economics, management, law, ecology, humanities, and other fields required by the new engineering discipline. They receive basic training as engineers and consultants, and possess independent thinking ability, engineering practice ability, organizational management ability, and international perspective as composite senior engineering management talents. We sincerely welcome our colleagues worldwide to join us for this conference. We look forward to seeing you in Wuhan, China for this exciting event!
Book Synopsis Practical Service Level Management by : John McConnell
Download or read book Practical Service Level Management written by John McConnell and published by Cisco Press. This book was released on 2004 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measure, manage, and improve the speed and reliability of Web services with this complete reference for creating relevant, effective Service Level Agreements. Starting with an explanation of SLM and common performance metrics, the book provides detailed discussions of methods to measure and improve performance.
Book Synopsis Service Agreements - A Management Guide by : Robert Johnston
Download or read book Service Agreements - A Management Guide written by Robert Johnston and published by Van Haren. This book was released on 2006-09-09 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.
Book Synopsis Operations Engineering and Management: Concepts, Analytics and Principles for Improvement by : Seyed Iravani
Download or read book Operations Engineering and Management: Concepts, Analytics and Principles for Improvement written by Seyed Iravani and published by McGraw Hill Professional. This book was released on 2020-10-16 with total page 862 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how to apply engineering thinking and data analytics to business operations This comprehensive textbook shows readers how to develop their engineering thinking and analytics to support making strategic and tactical decisions in managing and control of operations systems and supply chains. The book is created in a modular fashion so that sections and chapters can stand alone and be used within operations courses across the spectrum. Operations Engineering and Management: Concepts, Analytics and Principles for Improvement is based on the author’s successful classes in both business and engineering. The book presents concepts and principles of operations management, with a strong emphasis on analytics and a sharp focus on improving operations. You will explore both the engineering approach to operations (e.g., analytics and engineering thinking) and the classic management approach. • Focuses on teaching and developing strong problem-solving analytics skills • Each section is designed to stand alone and can be used in a wide variety of courses • Written by an operations management and engineering expert
Book Synopsis ITIL® 4 Specialist High Velocity IT (HVIT) Courseware by : Learning Solutions E.A.
Download or read book ITIL® 4 Specialist High Velocity IT (HVIT) Courseware written by Learning Solutions E.A. and published by Van Haren. This book was released on 2020-01-08 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL®4 Specialist: High Velocity IT explores the convergence between business and IT, providing candidates with a specialised insight into the ways in which digital organisations and digital operating models function through a fast-paced environment. By highlighting the difference between IT transformation and digital transformation, the ITIL 4 Specialist High Velocity IT module enables the identification of new opportunities for digital investment, leading to significant business enablement. Embedding effective digital services at its core, it will provide candidates with all the tools they need to update their skills for the digital era. At the same time, it will enable organisations to make the right investments, in order to meet and exceed business goals. Encouraging IT and digital professionals to refine their abilities by increasing the speed and improving the quality of service delivery, the module focuses on creating greater value by promoting new methods of working and challenging existing ways of thinking. It encompasses cutting-edge digital technology to optimise end-user services and implement design-thinking, facilitating the construction of complex, yet adaptive, systems. This module covers a range of innovative working methods, such as DevOps practices and Lean and Agile approaches. It is designed to help bridge the gap between development and operational practices, and best support digital delivery from optimisation to radical transformation.
Book Synopsis Process Improvement with CMMI v1.2 and ISO Standards by : Boris Mutafelija
Download or read book Process Improvement with CMMI v1.2 and ISO Standards written by Boris Mutafelija and published by CRC Press. This book was released on 2008-10-30 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this age of globalization, process improvement practitioners must be able to comprehend and work with the different standards and frameworks used around the world. While many systems and software engineering organizations rely on a single standard as the primary driver of process improvement efforts (CMMI-based process improvement in the U.S. an
Book Synopsis Power Distribution Planning Reference Book by : H. Lee Willis
Download or read book Power Distribution Planning Reference Book written by H. Lee Willis and published by CRC Press. This book was released on 1997-06-17 with total page 1506 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing more than twice the content of the original, this new edition is the premier source on the selection, development, and provision of safe, high-quality, and cost-effective electric utility distribution systems, and it promises vast improvements in system reliability and layout by spanning every aspect of system planning including load fore
Book Synopsis Product-Focused Software Process Improvement by : Davide Taibi
Download or read book Product-Focused Software Process Improvement written by Davide Taibi and published by Springer Nature. This book was released on 2022-11-13 with total page 682 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 23rd International Conference on Product-Focused Software Process Improvement, PROFES 2022, which took place in Jyväskylä, Finland in November 2022. The 24 full technical papers, 9 short papers, and 6 poster papers presented in this volume were carefully reviewed and selected from 75 submissions. The book also contains and 8 doctoral symposium papers and 7 tutorial and workshop papers. The contributions were organized in topical sections as follows: Keynote; Cloud and AI; Empirical Studies; Process Management; Refactoring and Technical Dept; Software Business and Digital Innovation; Testing and Bug Prediction; Posters; Tutorials; Workshop on Engineering Processes and Practices for Quantum Software (PPQS’22); 1st Workshop on Computational Intelligence and Software Engineering (CISE 2022); Doctoral Symposium.
