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Identification And Evaluation Of Patient Satisfaction Determinants In Medical Service Delivery Systems Within The South African Private Healthcare Industry
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Book Synopsis Identification and Evaluation of Patient Satisfaction Determinants in Medical Service Delivery Systems Within the South African Private Healthcare Industry by : M.Y. Coovadia
Download or read book Identification and Evaluation of Patient Satisfaction Determinants in Medical Service Delivery Systems Within the South African Private Healthcare Industry written by M.Y. Coovadia and published by . This book was released on 2008 with total page 67 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis International Journal of Afro-Asian Studies by : Siddhartha Sarkar
Download or read book International Journal of Afro-Asian Studies written by Siddhartha Sarkar and published by Universal-Publishers. This book was released on with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Determinants of Patient Satisfaction with the Care Provided in a Selected District Hospital by : Marubini Yvonne Rambuwani
Download or read book Determinants of Patient Satisfaction with the Care Provided in a Selected District Hospital written by Marubini Yvonne Rambuwani and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality patient care is the provision of care that is aimed at achieving expected clinical outcomes with the resources available and delivering nursing care that satisfies the expressed needs of the patient (Mosadeghrad, 2014:77). The National Department of Health (NDoH) formulated different documents (policies, procedures, protocols, and organisational standards) relating to quality and improvement of patient care. Despite all efforts by the NDoH, DPSA, and SANC, there have been gaps and challenges in the provision of patient care. The attitude of nurses towards the patient remains a significant challenge and nurses still fail to comply with one of the ministerial priorities that focuses on values and attitudes of staff (Whittaker, Shaw, Spieker & Linegar, 2011:63). KA♯3℗œberich, Feuchtinge and Farin (2016:1) reported that self-rated health, the length of stay, educational level, and shared decision-making process, influenced how patients perceive the care provided. Aim and objectives: The aim of this study was to Determine patient satisfaction level with the care provided in a selected district hospital"℗+ and then to address that to improve care. The objectives of the study are to identify those determinants of patient satisfaction with the care provided at the selected district hospital. And establish the association between the determinants of patient satisfaction with the care provided and different patients' demographics to improve practice. Research method: This study used a quantitative design to establish the determinants of patients' satisfaction with care provided at the selected district hospital in Limpopo Province. A questionnaire was used to elicit information from the target population who were in- and outpatients care is provided. However, data was collected from those that gave consent to respond to the questionnaire at the selected hospital. The total sample size was 320 patients (80 admitted and 240 outpatients). A multi-stage sampling method was used, wherein the first stage was to stratify the patients into two groups: in-patients, and outpatients. The two groups of respondents were given questionnaires for the purpose of data collection. Findings: The study revealed a number of areas that patients felt should be addressed to improve the services, especially around waiting times, it was identified that 76% of inpatient were dissatisfied with waiting time with only 16% concur that is not long. The study revealed that there was a significant relationship with longer waiting time associated with disagreements and patient dissatisfaction Hospital infrastructure, cleanliness, More than two thirds (70%) of the in-patient respondents and 60% of the outpatients positively rated the environment in the hospital as clean. See Table 4-10. The study revealed that there was a significant relationship with longer waiting time associated with disagreements and patient dissatisfaction Communication was at 49% and 56% disagrees. Furthermore, other areas for improvement included: control of queues, giving priority to elderly and very ill patients, friendly staff, especially at the outpatients department, including the paediatric ward. Conclusion: The findings identified that service delivery, infrastructure and shortage of staff, were determinants of patient dissatisfaction with care provided at that selected hospital. Furthermore, particular attention ought to be given to address those areas in order to promote satisfaction of the patient with the services provided. Several areas for improving care have been noted recommendation to different stakeholders have been made
Author :National Academies of Sciences, Engineering, and Medicine Publisher :National Academies Press ISBN 13 :030946921X Total Pages :161 pages Book Rating :4.3/5 (94 download)
Book Synopsis Health-Care Utilization as a Proxy in Disability Determination by : National Academies of Sciences, Engineering, and Medicine
Download or read book Health-Care Utilization as a Proxy in Disability Determination written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2018-04-02 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Social Security Administration (SSA) administers two programs that provide benefits based on disability: the Social Security Disability Insurance (SSDI) program and the Supplemental Security Income (SSI) program. This report analyzes health care utilizations as they relate to impairment severity and SSA's definition of disability. Health Care Utilization as a Proxy in Disability Determination identifies types of utilizations that might be good proxies for "listing-level" severity; that is, what represents an impairment, or combination of impairments, that are severe enough to prevent a person from doing any gainful activity, regardless of age, education, or work experience.
Author :National Academies of Sciences, Engineering, and Medicine Publisher :National Academies Press ISBN 13 :0309452961 Total Pages :583 pages Book Rating :4.3/5 (94 download)
Book Synopsis Communities in Action by : National Academies of Sciences, Engineering, and Medicine
Download or read book Communities in Action written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2017-04-27 with total page 583 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the United States, some populations suffer from far greater disparities in health than others. Those disparities are caused not only by fundamental differences in health status across segments of the population, but also because of inequities in factors that impact health status, so-called determinants of health. Only part of an individual's health status depends on his or her behavior and choice; community-wide problems like poverty, unemployment, poor education, inadequate housing, poor public transportation, interpersonal violence, and decaying neighborhoods also contribute to health inequities, as well as the historic and ongoing interplay of structures, policies, and norms that shape lives. When these factors are not optimal in a community, it does not mean they are intractable: such inequities can be mitigated by social policies that can shape health in powerful ways. Communities in Action: Pathways to Health Equity seeks to delineate the causes of and the solutions to health inequities in the United States. This report focuses on what communities can do to promote health equity, what actions are needed by the many and varied stakeholders that are part of communities or support them, as well as the root causes and structural barriers that need to be overcome.
Book Synopsis An Assessment of Service Quality in Private Health Care Sector in Sri Lanka by : Omar Al Serhan
Download or read book An Assessment of Service Quality in Private Health Care Sector in Sri Lanka written by Omar Al Serhan and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This study identifies the quality determinants of the private healthcare delivery and the gap between expected and perceived service quality. It will also investigate the relationship between satisfaction and loyalty with customers' perception. Data gathered from 154 patients, 41 management representatives and 46 internal customers including 38 doctors and 08 nurses from 15 private hospitals located in Western Province using a questionnaire survey developed based on SERVQUAL model. Findings suggest that reliability dimensions were the most expected by patients though, assurance dimensions were the most perceived quality dimensions. There were significance gap between expectation and perception while responsive dimensions shown the highest representing lower quality of service while assurance and empathy dimensions have significant relationship with overall customer satisfaction. From the internal customers' point of view, assurance dimensions were the highest service quality gap. Moreover, management values responsiveness as the most expected dimension by indicating differences between patient, management and internal customers expected and perceived service quality. Therefore, hospital administration can use the current findings to develop health care service delivery strategies to enhance patient satisfaction and patient trust.
Book Synopsis The Antecedes of Service Quality and Patients' Satisfaction Equally Drive Patients' Loyalty in Private Healthcare Delivery by : Geoffrey Bentum-Micah
Download or read book The Antecedes of Service Quality and Patients' Satisfaction Equally Drive Patients' Loyalty in Private Healthcare Delivery written by Geoffrey Bentum-Micah and published by . This book was released on 2020 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: The healthcare industry in developing nations has recorded high progress rate in recent years, leading an initiative varied studies into the examination of patients' comparative and varied views with regards to private healthcare providers service delivery. This study objectively focused on the hospital's service quality, and patients' satisfaction as a predictor and collective impact or on patient's loyalty; it attempted to draw a distinctive border amongst quality of service and satisfaction of the patient, one with more effect size and predictive relevance to drive greater loyalty amongst the patients in a private healthcare delivery setting. A total of 562 patients recruited, participated in a cross-sectional survey with a questionnaire as the main and only data collection tool from four major private hospitals in Ghana. A path and linear regression analysis of the data was performed through SPSS 23 and Smart PLS version 3 in order to compute path coefficients, direct and indirect impacts of the factors; service quality and patient's satisfaction on patient's loyalty to the hospital. The study suggested that both clientele perceived service quality and patient satisfaction significantly influence patient loyalty. However, patient satisfaction with service delivery had a better predictive relevance and effect size than the quality of the service on patient loyalty in this study.
Book Synopsis Doctor-patient Interaction by : Walburga Von Raffler-Engel
Download or read book Doctor-patient Interaction written by Walburga Von Raffler-Engel and published by John Benjamins Publishing. This book was released on 1989-01-01 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume covers many of the ways of speaking that create problems between doctor and patient. The questions under consideration in the present book are the following: How is the doctor-patient interaction structured in a particular culture? What takes place during the process? What causes misunderstandings, lack of cooperation and even total non-compliance? What is the outcome of the interaction and how does the patient benefit from it? Finally, and this is the ultimate purpose of this book: How can the interaction be improved so that an optimum outcome is assured for the patient with maximum satisfaction to the physician?
Author :National Academies of Sciences, Engineering, and Medicine Publisher :National Academies Press ISBN 13 :0309477891 Total Pages :399 pages Book Rating :4.3/5 (94 download)
Book Synopsis Crossing the Global Quality Chasm by : National Academies of Sciences, Engineering, and Medicine
Download or read book Crossing the Global Quality Chasm written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2019-01-27 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2015, building on the advances of the Millennium Development Goals, the United Nations adopted Sustainable Development Goals that include an explicit commitment to achieve universal health coverage by 2030. However, enormous gaps remain between what is achievable in human health and where global health stands today, and progress has been both incomplete and unevenly distributed. In order to meet this goal, a deliberate and comprehensive effort is needed to improve the quality of health care services globally. Crossing the Global Quality Chasm: Improving Health Care Worldwide focuses on one particular shortfall in health care affecting global populations: defects in the quality of care. This study reviews the available evidence on the quality of care worldwide and makes recommendations to improve health care quality globally while expanding access to preventive and therapeutic services, with a focus in low-resource areas. Crossing the Global Quality Chasm emphasizes the organization and delivery of safe and effective care at the patient/provider interface. This study explores issues of access to services and commodities, effectiveness, safety, efficiency, and equity. Focusing on front line service delivery that can directly impact health outcomes for individuals and populations, this book will be an essential guide for key stakeholders, governments, donors, health systems, and others involved in health care.
Book Synopsis Healthcare Delivery in Sub-Saharan Africa by : Augustine Awuah Peprah
Download or read book Healthcare Delivery in Sub-Saharan Africa written by Augustine Awuah Peprah and published by LAP Lambert Academic Publishing. This book was released on 2013 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an era of increased competition and high cost in healthcare delivery, the healthcare industry has reorganized its service delivery systems to include the adoption of patient centred approach which shifts the culture of the healthcare system from one formed by the preferences and decisions of medical professionals to one shaped by the views and needs of its users. As a result, patients demand the quality of service that meets their expectation and needs. This book emanates from a research conducted to assess patients' satisfaction and perceived service quality at Sunyani Regional Hospital in Ghana. It brings to bear some of the factors influencing patients' satisfaction such as attitudes of nurses toward patients, the capacity to deliver prompt service without wasting time, ability to disseminate information to patients, the availability of up-to-date equipment, the hospitals' ability to render 24 hour service, among others. This book is considered as a useful resource to researchers, hospital administrators and students.
Book Synopsis Health Care Comes Home by : National Research Council
Download or read book Health Care Comes Home written by National Research Council and published by National Academies Press. This book was released on 2011-06-22 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the United States, health care devices, technologies, and practices are rapidly moving into the home. The factors driving this migration include the costs of health care, the growing numbers of older adults, the increasing prevalence of chronic conditions and diseases and improved survival rates for people with those conditions and diseases, and a wide range of technological innovations. The health care that results varies considerably in its safety, effectiveness, and efficiency, as well as in its quality and cost. Health Care Comes Home reviews the state of current knowledge and practice about many aspects of health care in residential settings and explores the short- and long-term effects of emerging trends and technologies. By evaluating existing systems, the book identifies design problems and imbalances between technological system demands and the capabilities of users. Health Care Comes Home recommends critical steps to improve health care in the home. The book's recommendations cover the regulation of health care technologies, proper training and preparation for people who provide in-home care, and how existing housing can be modified and new accessible housing can be better designed for residential health care. The book also identifies knowledge gaps in the field and how these can be addressed through research and development initiatives. Health Care Comes Home lays the foundation for the integration of human health factors with the design and implementation of home health care devices, technologies, and practices. The book describes ways in which the Agency for Healthcare Research and Quality (AHRQ), the U.S. Food and Drug Administration (FDA), and federal housing agencies can collaborate to improve the quality of health care at home. It is also a valuable resource for residential health care providers and caregivers.
Download or read book Medicare written by Institute of Medicine and published by National Academies Press. This book was released on 1990-02-01 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health care for the elderly American is among our nation's more pressing social issues. Our society wishes to ensure quality health care for all older people, but there is growing concern about our ability to maintain and improve quality in the face of efforts to contain health care costs. Medicare: A Strategy for Quality Assurance answers the U.S. Congress' call for the Institute of Medicine to design a strategic plan for assessing and assuring the quality of medical care for the elderly. This book presents a proposed strategic plan for improving quality assurance in the Medicare program, along with steps and timetables for implementing the plan by the year 2000 and the 10 recommendations for action by Congress. The book explores quality of careâ€"how it is defined, measured, and improvedâ€"and reviews different types of quality problems. Major issues that affect approaches to assessing and assuring quality are examined. Medicare: A Strategy for Quality Assurance will be immediately useful to a wide audience, including policymakers, health administrators, individual providers, specialists in issues of the older American, researchers, educators, and students.
Book Synopsis Disease Control Priorities in Developing Countries by : Dean T. Jamison
Download or read book Disease Control Priorities in Developing Countries written by Dean T. Jamison and published by World Bank Publications. This book was released on 2006-04-02 with total page 1449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on careful analysis of burden of disease and the costs ofinterventions, this second edition of 'Disease Control Priorities in Developing Countries, 2nd edition' highlights achievable priorities; measures progresstoward providing efficient, equitable care; promotes cost-effectiveinterventions to targeted populations; and encourages integrated effortsto optimize health. Nearly 500 experts - scientists, epidemiologists, health economists,academicians, and public health practitioners - from around the worldcontributed to the data sources and methodologies, and identifiedchallenges and priorities, resulting in this integrated, comprehensivereference volume on the state of health in developing countries.
Download or read book Cumulated Index Medicus written by and published by . This book was released on 2000 with total page 1828 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :The National Roundtable on Health Care Quality Publisher :National Academies Press ISBN 13 :0309570689 Total Pages :42 pages Book Rating :4.3/5 (95 download)
Book Synopsis Measuring the Quality of Health Care by : The National Roundtable on Health Care Quality
Download or read book Measuring the Quality of Health Care written by The National Roundtable on Health Care Quality and published by National Academies Press. This book was released on 1999-02-23 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: The National Roundtable on Health Care Quality was established in 1995 by the Institute of Medicine. The Roundtable consists of experts formally appointed through procedures of the National Research Council (NRC) who represent both public and private-sector perspectives and appropriate areas of substantive expertise (not organizations). From the public sector, heads of appropriate Federal agencies serve. It offers a unique, nonadversarial environment to explore ongoing rapid changes in the medical marketplace and the implications of these changes for the quality of health and health care in this nation. The Roundtable has a liaison panel focused on quality of care in managed care organizations. The Roundtable convenes nationally prominent representatives of the private and public sector (regional, state and federal), academia, patients, and the health media to analyze unfolding issues concerning quality, to hold workshops and commission papers on significant topics, and when appropriate, to produce periodic statements for the nation on quality of care matters. By providing a structured opportunity for regular communication and interaction, the Roundtable fosters candid discussion among individuals who represent various sides of a given issue.
Book Synopsis Multiple Regression by : Leona S. Aiken
Download or read book Multiple Regression written by Leona S. Aiken and published by SAGE. This book was released on 1991 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This successful book, now available in paperback, provides academics and researchers with a clear set of prescriptions for estimating, testing and probing interactions in regression models. Including the latest research in the area, such as Fuller's work on the corrected/constrained estimator, the book is appropriate for anyone who uses multiple regression to estimate models, or for those enrolled in courses on multivariate statistics.
Book Synopsis Towards an Improved Health Service Quality Delivery and Patient Loyalty by : Geoffrey Bentum-Micah
Download or read book Towards an Improved Health Service Quality Delivery and Patient Loyalty written by Geoffrey Bentum-Micah and published by . This book was released on 2020 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: The healthcare industry in developing nations has chronicled high development rate in our current dispensation. This study sought to identify the most critical factors in hospitals related service delivery quality that will drive loyalty and hence ensure the survival and success of the hospital in the future; it ideally tested if the satisfaction of a patient had any role to play in such relationship. This study was conducted using data from (562) patients who received services from (4) four major but different private hospitals in Ghana. The five Service Quality dimensions; Tangibility, reliability, responsiveness, assurance and empathy, patient satisfaction and loyalty to the hospital were the variables well-thought-out for this study. A path analysis was done utilizing SmartPLS V3.2.8; a second-generation multivariate data analysis method (PLS-SEM) in order to compute path coefficients, direct and indirect effects of the variables on patient's satisfaction and also loyalty to the hospital. The study prompted that empathy, responsiveness and tangibility (not assurance and reliability) impact patients' satisfaction and patient's satisfaction is directly related to patients' loyalty to the hospital/clinic.
