How You Say It

Download How You Say It full books in PDF, epub, and Kindle. Read online How You Say It ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

How You Say It

Author : Katherine D. Kinzler
Publisher : Houghton Mifflin
ISBN 13 : 0544986555
Total Pages : 253 pages
Book Rating : 4.5/5 (449 download)

DOWNLOAD NOW!

Book Synopsis How You Say It by : Katherine D. Kinzler

Download or read book How You Say It written by Katherine D. Kinzler and published by Houghton Mifflin. This book was released on 2020 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: "We gravitate toward people like us; it's human nature. Race, class, and gender affect this social identity, but one overlooked factor can be even more powerful: the way we speak. As pioneering psychologist Katherine Kinzler reveals in How You Say It, that's because our speech largely reflects the voices we heard as children. We can change how we speak to some extent, whether by "code-switching" between dialects or learning a new language. But for the most part we are forever marked by our native tongue-and are hardwired to prejudge others by theirs, often with serious consequences. Your accent alone can determine the economic opportunity or discrimination you encounter in life, making speech one of the most urgent social-justice issues of our day. Ultimately, Kinzler shows, our linguistic differences can also be a force for good. For her research reveals that exposure to different languages is beneficial-a paradox that hints at the benefits we can reap from mastering this ancient source of tribalism"--

It's the Way You Say It

Author : Carol A. Fleming
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609947452
Total Pages : 270 pages
Book Rating : 4.6/5 (99 download)

DOWNLOAD NOW!

Book Synopsis It's the Way You Say It by : Carol A. Fleming

Download or read book It's the Way You Say It written by Carol A. Fleming and published by Berrett-Koehler Publishers. This book was released on 2013-03-04 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revised and updated edition of the detailed, down-to-earth guide to speaking your mind effectively—includes useful exercises. The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like. And even if they do, they don’t think they can change it. It’s the Way You Say It is a thorough, nuts-and-bolts guide to becoming aware and taking control of how you communicate with others. Dr. Carol Fleming provides detailed advice and scores of exercises for Understanding how others hear you Dealing with specific speech problems Varying your vocal patterns to make your speech more dynamic Using grammar and vocabulary to increase your clarity and impact Reinforcing your message with nonverbal cues Conquering stage fright An entire section of the book focuses on communication issues in the workplace—interviews, presentations, voice mail, and more. In addition, Dr. Fleming puts a human face on her advice through vivid before-and-after stories of forty men and women who came to her for help. “No other skills will position you ahead of your competition as much as good speaking and presentation skills. No book approaches the depth and breadth of Dr. Carol Fleming’s It’s the Way You Say It.” —Patricia Fripp, CSP, CPAE, keynote speaker, executive speech coach, and president of Fripp & Associates

It's Not What You Say, It's How You Say It

Author : Joan Detz
Publisher : Macmillan + ORM
ISBN 13 : 1466804211
Total Pages : 180 pages
Book Rating : 4.4/5 (668 download)

DOWNLOAD NOW!

Book Synopsis It's Not What You Say, It's How You Say It by : Joan Detz

Download or read book It's Not What You Say, It's How You Say It written by Joan Detz and published by Macmillan + ORM. This book was released on 2000-10-12 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why do some speakers succeed while many bore their audiences and lose their listeners? Speaking coach Joan Detz has worked with top clients for more than 15 years and has the answers. In this useful and lively book she presents strategies and tips for speeches, sales presentations, brief remarks, job interviews, Q&A sessions, panels, and more -- every situation that requires something to say. Topics include: organizing your message * finding terrific research * using storytelling techniques * preparing the room * handling technical glitches * working with other speakers * measuring your effectiveness * making the most of your voice * mastering humor * using body language * conquering nervousness * building audience rapport * tapping the power of persuasion. Filled with checklists, tip sheets, self-evaluations, and practical advice on every page, this thorough and invaluable guide takes the mystery out of our most dreaded experience. This book will help you say it better-whether you're talking to one or one thousand.

I say Ooh You say Aah

Author : John Kane
Publisher : Templar Publishing
ISBN 13 : 1787413691
Total Pages : 51 pages
Book Rating : 4.7/5 (874 download)

DOWNLOAD NOW!

Book Synopsis I say Ooh You say Aah by : John Kane

Download or read book I say Ooh You say Aah written by John Kane and published by Templar Publishing. This book was released on 2018-02-08 with total page 51 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'There's something very important that I need you to remember. When I say Ooh, you say Aah. Let's try it.' Ooh the donkey has lost his pants. Readers must help him find them! In this picture book, young readers help to sell the story by responding to simple verbal or visual cues. This hilarious book is perfect for reading aloud and is fun for the whole family.

Words That Work

Author : Dr. Frank Luntz
Publisher : Hachette Books
ISBN 13 : 1401385745
Total Pages : 438 pages
Book Rating : 4.4/5 (13 download)

DOWNLOAD NOW!

Book Synopsis Words That Work by : Dr. Frank Luntz

Download or read book Words That Work written by Dr. Frank Luntz and published by Hachette Books. This book was released on 2007-01-02 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: The nation's premier communications expert shares his wisdom on how the words we choose can change the course of business, of politics, and of life in this country In Words That Work, Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, who we vote for, and even what we believe in. With chapters like "The Ten Rules of Successful Communication" and "The 21 Words and Phrases for the 21st Century," he examines how choosing the right words is essential. Nobody is in a better position to explain than Frank Luntz: He has used his knowledge of words to help more than two dozen Fortune 500 companies grow. Hell tell us why Rupert Murdoch's six-billion-dollar decision to buy DirectTV was smart because satellite was more cutting edge than "digital cable," and why pharmaceutical companies transitioned their message from "treatment" to "prevention" and "wellness." If you ever wanted to learn how to talk your way out of a traffic ticket or talk your way into a raise, this book's for you.

What Do You Say?

Author : William Stixrud, PhD
Publisher : Penguin
ISBN 13 : 1984880381
Total Pages : 337 pages
Book Rating : 4.9/5 (848 download)

DOWNLOAD NOW!

Book Synopsis What Do You Say? by : William Stixrud, PhD

Download or read book What Do You Say? written by William Stixrud, PhD and published by Penguin. This book was released on 2022-08-16 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to effectively communicating with teenagers by the bestselling authors of The Self-Driven Child If you're a parent, you've had a moment--maybe many of them--when you've thought, "How did that conversation go so badly?" At some point after the sixth grade, the same kid who asked "why" non-stop at age four suddenly stops talking to you. And the conversations that you wish you could have--ones fueled by your desire to see your kid not just safe and healthy, but passionately engaged--suddenly feel nearly impossible to execute. The good news is that effective communication can be cultivated, learned, and taught. And as you get better at this, so will your kids. William Stixrud, Ph.D., and Ned Johnson have 60 years combined experience talking to kids one-on-one, and the most common question they get when out speaking to parents and educators is: What do you say? While many adults understand the importance and power of the philosophies behind the books that dominate the parenting bestseller list, parents are often left wondering how to put those concepts into action. In What Do You Say?, Johnson and Stixrud show how to engage in respectful and effective dialogue, beginning with defining and demonstrating the basic principles of listening and speaking. Then they show new ways to handle specific, thorny topics of the sort that usually end in parent/kid standoffs: delivering constructive feedback to kids; discussing boundaries around technology; explaining sleep and their brains; the anxiety of current events; and family problem-solving. What Do You Say? is a manual and map that will immediately transform parents' ability to navigate complex terrain and train their minds and hearts to communicate ever more successfully.

You Say It First

Author : Katie Cotugno
Publisher : HarperCollins
ISBN 13 : 0062674145
Total Pages : 384 pages
Book Rating : 4.0/5 (626 download)

DOWNLOAD NOW!

Book Synopsis You Say It First by : Katie Cotugno

Download or read book You Say It First written by Katie Cotugno and published by HarperCollins. This book was released on 2020-06-16 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: An addictive, irresistible YA novel about two teens from different worlds who fall for each other after a voter registration call turns into a long-distance romance—from Katie Cotugno, the New York Times bestselling author of 99 Days. Perfect for fans of Mary H.K. Choi, Robin Benway, and Nicola Yoon. One conversation can change everything. Meg has her entire life set up perfectly: she and her best friend, Emily, plan to head to Cornell together in the fall, and she works at a voter registration call center in her Philadelphia suburb. But everything changes when one of those calls connects her to a stranger from small-town Ohio. Colby is stuck in a rut, reeling from a family tragedy and working a dead-end job. The last thing he has time for is some privileged rich girl preaching the sanctity of the political process. So he says the worst thing he can think of and hangs up. But things don’t end there.… That night on the phone winds up being the first in a series of candid, sometimes heated, always surprising conversations that lead to a long-distance friendship and then—slowly—to something more. Across state lines and phone lines, Meg and Colby form a once-in-a-lifetime connection. But in the end, are they just too different to make it work? You Say It First is a propulsive, layered novel about how sometimes the person who has the least in common with us can be the one who changes us most.

Just Babies

Author : Paul Bloom
Publisher : Crown
ISBN 13 : 0307886859
Total Pages : 290 pages
Book Rating : 4.3/5 (78 download)

DOWNLOAD NOW!

Book Synopsis Just Babies by : Paul Bloom

Download or read book Just Babies written by Paul Bloom and published by Crown. This book was released on 2014-11-11 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: A leading cognitive scientist argues that a deep sense of good and evil is bred in the bone. From John Locke to Sigmund Freud, philosophers and psychologists have long believed that we begin life as blank moral slates. Many of us take for granted that babies are born selfish and that it is the role of society—and especially parents—to transform them from little sociopaths into civilized beings. In Just Babies, Paul Bloom argues that humans are in fact hardwired with a sense of morality. Drawing on groundbreaking research at Yale, Bloom demonstrates that, even before they can speak or walk, babies judge the goodness and badness of others’ actions; feel empathy and compassion; act to soothe those in distress; and have a rudimentary sense of justice. Still, this innate morality is limited, sometimes tragically. We are naturally hostile to strangers, prone to parochialism and bigotry. Bringing together insights from psychology, behavioral economics, evolutionary biology, and philosophy, Bloom explores how we have come to surpass these limitations. Along the way, he examines the morality of chimpanzees, violent psychopaths, religious extremists, and Ivy League professors, and explores our often puzzling moral feelings about sex, politics, religion, and race. In his analysis of the morality of children and adults, Bloom rejects the fashionable view that our moral decisions are driven mainly by gut feelings and unconscious biases. Just as reason has driven our great scientific discoveries, he argues, it is reason and deliberation that makes possible our moral discoveries, such as the wrongness of slavery. Ultimately, it is through our imagination, our compassion, and our uniquely human capacity for rational thought that we can transcend the primitive sense of morality we were born with, becoming more than just babies. Paul Bloom has a gift for bringing abstract ideas to life, moving seamlessly from Darwin, Herodotus, and Adam Smith to The Princess Bride, Hannibal Lecter, and Louis C.K. Vivid, witty, and intellectually probing, Just Babies offers a radical new perspective on our moral lives.

Say What You Mean

Author : Oren Jay Sofer
Publisher : Shambhala Publications
ISBN 13 : 161180583X
Total Pages : 306 pages
Book Rating : 4.6/5 (118 download)

DOWNLOAD NOW!

Book Synopsis Say What You Mean by : Oren Jay Sofer

Download or read book Say What You Mean written by Oren Jay Sofer and published by Shambhala Publications. This book was released on 2018-12-11 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find your voice, speak your truth, listen deeply—a guide to having more meaningful and mindful conversations through nonviolent communication We spend so much of our lives talking to each other, but how much are we simply running on automatic—relying on old habits and hoping for the best? Are we able to truly hear others and speak our mind in a clear and kind way, without needing to get defensive or go on the attack? In this groundbreaking synthesis of mindfulness, somatics, and Nonviolent Communication, Oren Jay Sofer offers simple yet powerful practices to develop healthy, effective, and satisfying ways of communicating. The techniques in Say What You Mean will help you to: • Feel confident during conversation • Stay focused on what really matters in an interaction • Listen for the authentic concerns behind what others say • Reduce anxiety before and during difficult conversations • Find nourishment in day-to-day interactions “Unconscious patterns of communication create separation not only in our personal lives, they also perpetuate patterns of misunderstanding and violence that pervade our world. With clarity and great insight, Oren Jay Sofer offers teachings and practices that train us to speak and listen with presence, courage, and an open heart.” —Tara Brach, author of Radical Acceptance and True Refuge

What to Say When You Talk to Your Self

Author : Shad Helmstetter
Publisher : Simon and Schuster
ISBN 13 : 1501171992
Total Pages : 224 pages
Book Rating : 4.5/5 (11 download)

DOWNLOAD NOW!

Book Synopsis What to Say When You Talk to Your Self by : Shad Helmstetter

Download or read book What to Say When You Talk to Your Self written by Shad Helmstetter and published by Simon and Schuster. This book was released on 2017-06-20 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to reverse the effects of negative self-talk and embrace a more positive, optimistic outlook on life

How Do You Say it Today, Jesse Bear?

Author : Nancy White Carlstrom
Publisher : Simon & Schuster Books For Young Readers
ISBN 13 : 9780027172768
Total Pages : 0 pages
Book Rating : 4.1/5 (727 download)

DOWNLOAD NOW!

Book Synopsis How Do You Say it Today, Jesse Bear? by : Nancy White Carlstrom

Download or read book How Do You Say it Today, Jesse Bear? written by Nancy White Carlstrom and published by Simon & Schuster Books For Young Readers. This book was released on 1992 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rhymed text and illustrations describe Jesse Bear's activities from January to December.

It's HOW You Say It

Author : Barbara Teicher
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781499112399
Total Pages : 0 pages
Book Rating : 4.1/5 (123 download)

DOWNLOAD NOW!

Book Synopsis It's HOW You Say It by : Barbara Teicher

Download or read book It's HOW You Say It written by Barbara Teicher and published by Createspace Independent Publishing Platform. This book was released on 2014-07-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "It's HOW You Say It"(TM) How true. Words are powerful tools. Do you wonder why, at times, someone takes offense at something you've said and you have no idea why? Maybe it's just the opposite and you have been misunderstood. The way you say something can be more important and have a greater impact than the words you use. This is much more extensive than verbal communication skills alone though. The intent behind the words we try to convey may be in opposition to the messages being perceived. They are often not in sync at all. Why? What skills are considered to be good communication skills? What are the components of effective communication, the kind of conversations that build relationships, streamline collaboration and help diminish friction between leadership, management, work teams... and loved ones? To find the answers to these, we have to go a little deeper. This book will take a lighthearted look at the background and mishaps in communication and deliver a no-nonsense approach to determining a lasting solution. What are the characteristics of a true leader? Can leadership be taught? Whether you are in executive leadership, in management, or an individual contributor you'll find the answers to these and other communication questions. Author, keynote speaker, corporate trainer and coach, Barbara Teicher, will help you to unlock the secrets of the messages you're really sending, learn the 6-Step "It's HOW You Say It"(TM) Principle for effective communication, discover what the characteristics of true leadership are (they may surprise you!), learn how to make a V.A.S.T. difference in your business, as well as personal, relationships and unveil the mystery of how to change perceptions because, it's not just what you say, "It's HOW You Say It."(TM)

You Say Potato

Author : Ben Crystal
Publisher : Pan Macmillan
ISBN 13 : 1447276663
Total Pages : 207 pages
Book Rating : 4.4/5 (472 download)

DOWNLOAD NOW!

Book Synopsis You Say Potato by : Ben Crystal

Download or read book You Say Potato written by Ben Crystal and published by Pan Macmillan. This book was released on 2014-10-09 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some people say scohn, while others say schown. He says bath, while she says bahth. You say potayto. I say potahto And- -wait a second, no one says potahto. No one's ever said potahto. Have they? From reconstructing Shakespeare's accent to the rise and fall of Received Pronunciation, actor Ben Crystal and his linguist father David travel the world in search of the stories of spoken English. Everyone has an accent, though many of us think we don't. We all have our likes and dislikes about the way other people speak, and everyone has something to say about 'correct' pronunciation. But how did all these accents come about, and why do people feel so strongly about them? Are regional accents dying out as English becomes a global language? And most importantly of all: what went wrong in Birmingham? Witty, authoritative and jam-packed full of fascinating facts, You Say Potato is a celebration of the myriad ways in which the English language is spoken - and how our accents, in so many ways, speak louder than words.

How Do You Say I Love You?

Author : Hannah Eliot
Publisher : Simon and Schuster
ISBN 13 : 1534400125
Total Pages : 12 pages
Book Rating : 4.5/5 (344 download)

DOWNLOAD NOW!

Book Synopsis How Do You Say I Love You? by : Hannah Eliot

Download or read book How Do You Say I Love You? written by Hannah Eliot and published by Simon and Schuster. This book was released on 2017-12-05 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to say “I love you” in ten different languages with this heartwarming board book. “I love you” may sound different around the world, but the meaning is the same. From China, to France, to Russia, to Brazil, and beyond, this charming board book features “I love you” in ten different languages. Tapping into the emotions that parents feel for their children, the rhyming text is accompanied by sweet artwork that depicts different cultures around the world.

You Think It, I'll Say It

Author : Curtis Sittenfeld
Publisher : Random House Large Print
ISBN 13 : 9780525590354
Total Pages : 0 pages
Book Rating : 4.5/5 (93 download)

DOWNLOAD NOW!

Book Synopsis You Think It, I'll Say It by : Curtis Sittenfeld

Download or read book You Think It, I'll Say It written by Curtis Sittenfeld and published by Random House Large Print. This book was released on 2018-04-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Every bit as smart, sensitive, funny, and genuine as her phenomenally popular novels,"* a dazzling collection from the New York Times bestselling author of Prep, American Wife, and Eligible "I really loved all the characters in this book. They're so complex and interesting, and in every story, you'll find them going through these pivotal moments in their lives."--Reese Witherspoon (Reese's Book Club x Hello Sunshine Book Pick) NAMED ONE OF THE TEN BEST BOOKS OF THE YEAR BY PEOPLE AND USA TODAY AND ONE OF THE BEST BOOKS OF THE YEAR BY The Washington Post - NPR - Financial Times - San Francisco Chronicle - New York Public Library - Refinery29 A suburban mother of two fantasizes about the downfall of an old friend whose wholesome lifestyle empire may or may not be built on a lie. A high-powered lawyer honeymooning with her husband is caught off guard by the appearance of the girl who tormented her in high school. A shy Ivy League student learns the truth about a classmate's seemingly enviable life. Curtis Sittenfeld has established a reputation as a sharp chronicler of the modern age who humanizes her subjects even as she skewers them. Now, with this first collection of short fiction, her "astonishing gift for creating characters that take up residence in readers' heads" (The Washington Post) is showcased like never before. Throughout the ten stories in You Think It, I'll Say It, Sittenfeld upends assumptions about class, relationships, and gender roles in a nation that feels both adrift and viscerally divided. With moving insight and uncanny precision, Curtis Sittenfeld pinpoints the questionable decisions, missed connections, and sometimes extraordinary coincidences that make up a life. Indeed, she writes what we're all thinking--if only we could express it with the wit of a master satirist, the storytelling gifts of an old-fashioned raconteur, and the vision of an American original. *Booklist (starred review) LONGLISTED FOR THE CARNEGIE MEDAL FOR EXCELLENCE IN FICTION "At once psychologically acute, deftly crafted and deeply pleasurable."--San Francisco Chronicle "Witty and buoyant . . . Each deceptively simple and breezy story is masterfully paced and crafted."--Chicago Tribune "Perfectly paced, witty and laced with unexpected twists: Every story here sticks its landing. Whatever Sittenfeld] writes, we'll read it."--People "Razor-sharp, often hilarious . . . Curtis Sittenfeld] is a sharp observer of human nature and human relationships. . . . A witty, breezy, zeitgeist-y collection."--USA Today

You Say More Than You Think

Author : Janine Driver
Publisher : Harmony
ISBN 13 : 0307453987
Total Pages : 242 pages
Book Rating : 4.3/5 (74 download)

DOWNLOAD NOW!

Book Synopsis You Say More Than You Think by : Janine Driver

Download or read book You Say More Than You Think written by Janine Driver and published by Harmony. This book was released on 2011-01-04 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now You’re Talking! Do you want to be bulletproof at work, secure in your relationship, and content in your own skin? If so, it’s more important than ever to be aware of what your body is saying to the outside world. Unfortunately, most of what you’ve heard from other body language experts is wrong, and, as a result, your actions may be hurting, not helping, you. With sass and a keen eye, media favorite Janine Driver teaches you the skills she used every day to stay alive during her fifteen years as a body-language expert at the ATF. Janine’s 7-day plan and her 7-second solutions teach you dozens of body language fixes to turn any interpersonal situation to your advantage. She reveals methods here that other experts refuse to share with the public, and she debunks major myths other experts swear are fact: Giving more eye contact is key when you’re trying to impress someone. Not necessarily true. It’s actually more important where you point your belly button. This small body shift communicates true interest more powerfully than constant eye contact. The “steeple” hand gesture will give you the upper hand during negotiations and business meetings. Wrong. Driver has seen this overbearing gesture backfire more often than not. Instead, she suggests two new steeples that give you power without making you seem overly aggressive: the Basketball Steeple and the A-OK Two-Fingered Steeple. Happy people command power and attention by smiling just before they meet new people. Studies have shown that people who do this are viewed as Beta Leaders. Alpha leaders smile once they shake your hand and hear your name. At a time when every advantage counts—and first impressions matter more than ever—this is the book to help you really get your message across.

How to Say Anything to Anyone

Author : Shari Harley
Publisher : Greenleaf Book Group
ISBN 13 : 1608325598
Total Pages : 177 pages
Book Rating : 4.6/5 (83 download)

DOWNLOAD NOW!

Book Synopsis How to Say Anything to Anyone by : Shari Harley

Download or read book How to Say Anything to Anyone written by Shari Harley and published by Greenleaf Book Group. This book was released on 2013-01-07 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the dark. Leaders don't have crucial conversations; managers are frustrated when outcomes are not what they expect; and employees often don’t get positive feedback or constructive feedback. Many of us remain passive against poor communication habits and communication barriers, hoping that business communication will miraculously improve--but it won't. Business communication and relationships won’t improve without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Do you have effective communication skills? Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback. In How to Say Anything to Anyone, you'll learn how to: - ask for what you want at work - improve communication skills - strengthen all types of working relationships - reduce the gossip and drama in your office - tell people when you’re frustrated and have difficult conversations in a way that resonates - take action on your ideas and feelings - get honest positive feedback and constructive feedback on your performance Harley shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific business communication roadmap in hand, Harley enables you to improve communication skills and create the career and business relationships you really want--and keep them.