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Author : Dartnell Corp
Publisher : Dartnell
ISBN 13 : 9781630122911
Total Pages : pages
Book Rating : 4.1/5 (229 download)
Download or read book How to Develop Powerful Telephone Skills written by Dartnell Corp and published by Dartnell. This book was released on 1997-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dartnell Corporation
Publisher :
ISBN 13 : 9780850132939
Total Pages : 0 pages
Book Rating : 4.1/5 (329 download)
Download or read book How to Develope Powerful Telephone Skills written by Dartnell Corporation and published by . This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every time you talk on the phone, you create an impression of yourself & your organization. This hands-on workbook shows you how to develop habits that help you use the phone as the powerful communication tool that it is. By the time you've completed the five short self-training sessions, you'll have improved your professional image & learned to use your time on the phone more effectively. Workbook sections include: * Understanding The Basic, But Essential, Phone Skills. * Polishing Your Telephone Personality. * Building Your Listening Skills. * Making Those Tough Calls. * Managing Your Phone Time. Each of the five short self- training sessions can be completed in about 20 minutes; you can even go through the workbook as a department. You'll find quizzes that help you assess your skills to see where you need to improve, real-life case studies, personal productivity exercises, & an action plan that you can customize to your job.
Author :
Publisher :
ISBN 13 : 9780760745540
Total Pages : 132 pages
Book Rating : 4.7/5 (455 download)
Download or read book Powerful Telephone Skills written by and published by . This book was released on 2004 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bus Desk
Publisher :
ISBN 13 : 9781564141071
Total Pages : 132 pages
Book Rating : 4.1/5 (41 download)
Download or read book Powerful Telephone Skills written by Bus Desk and published by . This book was released on 1993 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
Author : Ace Mccloud
Publisher :
ISBN 13 : 9781640480124
Total Pages : 34 pages
Book Rating : 4.4/5 (81 download)
Download or read book Communication Skills written by Ace Mccloud and published by . This book was released on 2017-03-14 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel inadequate when it comes to communicating with others? Whether you want to (1) communicate clearly (2) master the art of persuasion, or (3) just be more liked and respected, this is the book for you. Do you dread social conversations? You can learn to communicate calmly, confidently and easily. This is where the true power of communication shows up most clearly. As you learn to take the conversational initiative, you will see your influence and enjoyment increase! Use body language to set others at ease. Learn the four easy physical cues that you can use to subconsciously build trust among other people. You will also discover the power of appropriate touch and how to use it for maximum effectiveness. Banish the fear of speaking to others. Learn how to turn nervous jitters to your advantage and discover specific strategies that you can use to enter a stressful situation without anxiety. What Will You Learn About Communication? How to start - and end - a conversation. How silence can strengthen your message. The five most important communication styles. The contagious power of laughter. How to adjust your communication style to meet the needs of your audience. You Will Also Discover: How to arm yourself with great conversation starters. How to build rapport with others. How to turn yourself into a charismatic communicator. How to leave a great impression every time. Increase your charisma by bringing joy to others. You don't have to be an extrovert to have charisma.There are specific steps you can take to boost your personal attractiveness. Learn how you can light up those around you, and do it in the best possible way, by being yourself! Life is so much better when you are communicating effectively. Buy It Now!
Author : Patrick Forsyth
Publisher : CIPD Publishing
ISBN 13 : 9780852928653
Total Pages : 92 pages
Book Rating : 4.9/5 (286 download)
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author : Bailey Richardson
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781523998678
Total Pages : 38 pages
Book Rating : 4.9/5 (986 download)
Download or read book Communication Skills written by Bailey Richardson and published by Createspace Independent Publishing Platform. This book was released on 2016-02-12 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are You Ready to Become a Master at Communicating? * * *LIMITED TIME OFFER! 40% OFF! (Regular Price $4.99)* * * Are You Ready to Get Ahead of the Curve? * * *LIMITED TIME OFFER! 40% OFF! (Regular Price $4.99)* * * Chances are that no matter who you are, you find yourself having to communicate in one way or another with other people around you in a daily capacity. Even the simple take of going to the store and running in quickly, still leads to an interaction with another person. We live in a world where communicating with others is something that we just have to do, so why not be good at it! It's important to remember that while communication is focused highly on the way we speak to others and the words that we use, it is also the way you use your body language. Body language can put forth a message equally as one delivered by words. If you have poor communication skills then it may lead to a lot of misunderstandings and bad personal relationships. This can cause a lot of added stress and complications into your life that will bring you down greatly in the long run. You must avoid this at all costs! It can even be holding you back from the success you long for in your chosen career. The costs of poorly executed communication in the work place can actually even be measured in fiscal terms and this directly affects you because you could be going further and making yourself a lot more money. This is crazy to think about, right? Studies have recently found that employee misunderstandings can cost a 100,000 employee company as much as $62.4 million a year on average. This is a cumulative cost per worker of just over $26,000. These numbers should be more than enough to prove that your lack of expertise with your communication skills could easily be hampering your growth in your career. Even though these amounts are company wide, this still affects you on a personal level if you have ever wanted to make more money or get a promotion and experience any of the perks that could go along with this. If you have poor communication skills, you can also notice a real difference in your personal relationships by improving them. Whether it's a romantic partnership, a business relationship or just the way that you interact with your friends, communication can make or break your interactions. You can actually see the breakdown coming in these situations because they can be marked by arguing, defensiveness and lack of resolution. All of these problems can be solved by simply improving your communication skills. With the help of this book, you can change the way that you interact with people on an everyday basis. This means that you can go further in your personal life, your professional life and make become a happier, more well- rounded person. If you follow the steps that are set forth in this book you will soon be able to communicate more effectively and find the success that you have been looking for. You can easily learn how to do this and this book can show you how. Here Is A Preview Of What You'll Learn... Poor Communication Skills Can Bring You Down The Art of Body Language Speaking Techniques That Can Change Your Life! How to Tie It All Together Putting the Right Foot Forward And Fine-tuning Your Communication Skills Download your copy today! Take action today and download this book for a limited time discount of only $2.99! Tags: Communication, Communication Skills, People Skills, Soft Skills, Interpersonal Skills, Leadership, Emotional Intelligence
Author : Mary Richards
Publisher : Pocketbooks
ISBN 13 : 1903776848
Total Pages : 113 pages
Book Rating : 4.9/5 (37 download)
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Pocketbooks. This book was released on 2007 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using thetelephone to improve business performance. It highlights theimportance of good communications skills, the need to buildrapport, favourite bad habits and how to avoid them, how to takecontrol of a call, how to keep customers happy, and more. Thereare separate chapters on ......
Author : Celeste Lawson
Publisher : Cambridge University Press
ISBN 13 : 1108594417
Total Pages : 491 pages
Book Rating : 4.1/5 (85 download)
Download or read book Communication Skills for Business Professionals written by Celeste Lawson and published by Cambridge University Press. This book was released on 2019-06-12 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.
Author : Dean Nelson
Publisher : HarperCollins
ISBN 13 : 0062825216
Total Pages : 383 pages
Book Rating : 4.0/5 (628 download)
Download or read book Talk to Me written by Dean Nelson and published by HarperCollins. This book was released on 2019-02-19 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Dean Nelson is one of the best interviewers around.” —Anne Lamott From respected journalist, professor, and founder of the Writer's Symposium by the Sea, an indispensable guide to the subtle art of the interview guaranteed to afford readers with the skills and confidence they need the next time they say, "talk to me." Interviewing is the single most important way journalists (and doctors, lawyers, social workers, teachers, human resources staff, and, really, all of us) get information. Yet to many, the perfect interview feels more like luck than skill—a rare confluence of rapport, topic, and timing. But the thing is, great interviews aren’t the result of serendipity and intuition, but rather the result of careful planning and good journalistic habits. And Dean Nelson is here to show you how to nail the perfect interview every time. Drawing on forty-years of award-winning journalism and his experience as the founder and host of the Writer’s Symposium by the Sea, Nelson walks readers through each step of the journey from deciding whom to interview and structuring questions, to the nitty gritty of how to use a recording device and effective note-taking strategies, to the ethical dilemmas of interviewing people you love (and loathe). He also includes case studies of famous interviews to show readers how these principles play out in real time. Chock full of comprehensive, time-tested, gold-standard advice, Talk to Me is a book that demystifies the art and science of interviewing, in the vein of On Writing Well or How to Read Literature Like a Professor.
Author : Ian Tuhovsky
Publisher : Ian Tuhovsky
ISBN 13 :
Total Pages : 104 pages
Book Rating : 4./5 ( download)
Download or read book 21 Days of Effective Communication written by Ian Tuhovsky and published by Ian Tuhovsky. This book was released on with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how unlocking the hidden secrets to successful communication can create powerful, changes across all areas of your life. As we travel on our journey through life, many of us pick up poor communication habits, but could these habits be holding you back from enjoying all the health, happiness, love and freedom you truly deserve? In 21 Days of Effective Communication, you'll learn not only why the way you communicate makes all the difference to your success, but also just how easy it is to eliminate bad communication habits, overcome your limitations and build better relationships. The best part? You can achieve all this - and more - within just three short weeks. Enjoy immediate improvements to the way you communicate, right from day 1 Packed full of fast, efficient methods for developing better communication skills, this highly practical, step-by-step guide is designed to start producing the results you need IMMEDIATELY. ● There are NO long-winded explanations ● NO complicated processes ● NO psychobabble and absolutely NO jargon... ...Just clear, simple, and powerful exercise you can use right away to: ● Breeze through any social situation feeling cool, calm, and confident at all times. ● Build meaningful, rewarding relationships at work, at home, and in your love life. ● Become a better listener and offer effective emotional support to those you care about. Accelerate your success and start achieving your biggest goals today with just a few, simple techniques Improving your communications skills is about much more than getting on better with those around you. By taking the easy-to-follow, actionable steps outlined in this book, you'll discover how effective communication can make an enormous difference in all areas of your life. Over the course of just 21 days, you'll learn: ● How changing one small word can make a huge difference in the way you approach challenges, overcome obstacles, and achieve your biggest goals. ● How the awesome power of gratitude can work miracles on your mood, your mindset, and your well-being. ● How to successfully persuade, engage, and ask the questions that get you the results you truly want, every single time. ● And MUCH more! Unlock the hidden secrets to better communication and start transforming your life for the better today. Click the BUY NOW button above to order your copy of 21 Days of Effective Communication and you'll also receive a complete, 120 e-book, Mindfulness-Based Stress and Anxiety Management Techniques absolutely free.
Author : Paul R. Timm
Publisher :
ISBN 13 : 9781564142993
Total Pages : 100 pages
Book Rating : 4.1/5 (429 download)
Download or read book Winning Telephone Tips written by Paul R. Timm and published by . This book was released on 1997 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: A refresher on developing an authoritative, clear and friendly phone manner.
Author : Paula Beesley
Publisher : SAGE
ISBN 13 : 1526417782
Total Pages : 201 pages
Book Rating : 4.5/5 (264 download)
Download or read book Developing Your Communication Skills in Social Work written by Paula Beesley and published by SAGE. This book was released on 2017-09-25 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to developing effective communication skills with a diverse range of service users and professionals.
Author : Marion Nash
Publisher : Routledge
ISBN 13 : 1136947779
Total Pages : 145 pages
Book Rating : 4.1/5 (369 download)
Download or read book Developing Language and Communication Skills Through Effective Small Group Work written by Marion Nash and published by Routledge. This book was released on 2010-11 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 2011. Routledge is an imprint of Taylor & Francis, an informa company.
Author : Colleen McKenna
Publisher :
ISBN 13 : 9781564143563
Total Pages : 0 pages
Book Rating : 4.1/5 (435 download)
Download or read book Powerful Communication Skills written by Colleen McKenna and published by . This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Powerful Communication Skills" teaches readers how to speak clearly, listen accurately, and assert themselves effectively. Developing powerful methods of sharing information--whether it's reading, writing, speaking, or listening--can help readers attain higher self-esteem and positive company morale.
Author : Eon Ranger
Publisher : First Class Consulting Corporation
ISBN 13 :
Total Pages : 108 pages
Book Rating : 4.3/5 (974 download)
Download or read book Mastering the Art of Effective Communication: Unlocking Success Through Powerful Connection written by Eon Ranger and published by First Class Consulting Corporation . This book was released on 2023-06-08 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering the Art of Effective Communication: Unlocking Success Through Powerful Connection" is a comprehensive guide that equips readers with the essential skills and strategies needed to excel in communication. With 21 insightful chapters, this book covers a wide range of topics, from understanding different communication styles and enhancing verbal and written communication skills to leveraging persuasion, emotional intelligence, and nonverbal cues. Readers will discover how effective communication can foster stronger relationships, drive leadership success, and navigate difficult situations. They will learn to overcome barriers, communicate in the digital age, and bridge cultural gaps. The book also delves into storytelling, crisis communication, ethics, and communication for networking, marketing, and branding. Each chapter is filled with practical advice, relatable stories, and actionable steps to help readers unlock their full communication potential. Whether in personal or professional contexts, readers will gain the confidence and skills to connect with others, achieve their goals, and make a lasting impact. As the future of communication unfolds, the book offers a glimpse into emerging trends and technologies, preparing readers for the ever-evolving landscape of communication.
Author : Deborah Dalley
Publisher : www.UoLearn.com
ISBN 13 : 1849370222
Total Pages : 151 pages
Book Rating : 4.8/5 (493 download)
Download or read book Developing Your Influencing Skills written by Deborah Dalley and published by www.UoLearn.com. This book was released on 2010-02 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developing Your Influencing Skills How to influence people by increasing your credibility, trustworthiness and communication skills What are the characteristics that make some people more influential than others? This book will give you the keys to successfully increase your influence at work and at home. It explains how becoming more influential is not about using manipulative techniques to get your own way but is about developing a set of beliefs and behaviors that make you a more influential force. We have identified 7 traits that influential people share and, the good news is, they can be developed. In this book you will discover how to: Decide what your influencing goals are and state them in a compelling way. Find ways to increase your credibility rating with other people. Avoid manipulative practice and become more authentic. Develop stronger and more trusting relationships. Inspire others to follow your lead. Become a more influential communicator. This book is packed with case studies, exercises and practical tips to help you to develop the traits required to become a more influential person. All the exercises that are in the book are also in a free downloadable workbook available from http: //www.UoLearn.com What do people say about influencing skills? "Interesting, readable and practical - everything I want from this type of book." "A brand new take on influencing." "Thought provoking and extremely helpful." "This book was a revelation." "Completely changed the way I see influencing - I now believe that I can grow and develop my ability to influence by concentrating on these seven traits." "Very readable book which has changed my perspective on influencing. I always thought of it as a set of tools and techniques but the idea of becoming more influential is much more interesting. This book makes that idea feel possible". "I liked the whole concept of developing the traits of influential people and really liked the way they were presented. I enjoyed the exercises and have started to influence people in different ways as a result. Thank you for the ideas." It has made me realize that perhaps I have put too much effort into influencing external clients and stakeholders and not enough time trying to be influential with my own staff!!" "I quickly realised that, influencing is a much broader topic than I had imagined. I gained from it an understanding that I stand a better chance of maximizing my effectiveness if I play to my own strengths, rather than trying to meet other's expectations of me." "Most importantly, I learnt that some of the influencing I see employed by others is really manipulations and not only is it not necessary but it can in fact be counterproductive to subscribe to this method. It was very reassuring to hear that I don't have to become someone I'm not in order to extend my influence!" About the authors: Lois Burton and Deborah Dalley Deborah Dalley and Lois Burton both have their roots in the field of learning and development in which they have worked for over 20 years. Both run successful consultancy and coaching businesses and work on many collaborative projects as colleagues and friends. With backgrounds that span work in the public, private and voluntary sectors Lois and Deborah share many professional interests and values and bring complementary experience to their work. Deborah and Lois run many workshops and programs which include the development of influencing skills and together have developed the popular Beyond series of workshops which provide a unique forum for leaders to receive individual, in depth feedback on their impact, presence and ability to influence in a variety of settings.
