How To Coach For Creativity And Service Excellence

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How to Coach for Creativity and Service Excellence

Author : Karyn Ross
Publisher : CRC Press
ISBN 13 : 042979245X
Total Pages : 174 pages
Book Rating : 4.4/5 (297 download)

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Book Synopsis How to Coach for Creativity and Service Excellence by : Karyn Ross

Download or read book How to Coach for Creativity and Service Excellence written by Karyn Ross and published by CRC Press. This book was released on 2019-01-11 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained workbook, in which the reader completes twenty-one days of practical exercises and activities focused on creativity, lean and coaching (one set per day). This will enable the reader to develop their capability and confidence to be creative, adapt lean principles, practices and tools to their unique service organization and coach others to do the same. The workbook guides the reader through a structured, systematic, easy-to-understand, habit-building approach, and function as the reader’s ‘coach’. As the reader ‘works’ their way through the book, they will reclaim their creativity, learn Karyn’s tried-and-true 15-minute a day coaching approach and adapt lean principles, practices and tools to their particular service organization. As an internationally acclaimed lean consultant, highly experienced coach and coauthor of The Toyota Way to Service Excellence, Karyn Ross is often asked to help service organizations that are struggling to translate lean principles into the sustainable practices that will meet their - and their customers' - unique needs, now and for the long-term. Over the years, Karyn has found that the best way for organizations to overcome this struggle is to develop a network of coaches who can help people at all levels: • Learn by ‘doing’. Changing what we do – and seeing the different result - changes how we think, not the opposite! • Adapt lean in a way that makes sense for their service organization. Lean practitioners working in service organizations may have difficulty adapting lean manufacturing practices to meet the special ‘people’ considerations found in services. • Practice continuously to make a habit. Coaching helps people develop the discipline and stamina needed to turn new behaviors into habits. That’s the beauty of this book! It functions as the reader’s personal ‘coach’, guiding them through the daily practice required to make new behaviors (and the resulting new thinking) a habit, so that they can coach their organization to success!

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

Author : Jeffrey K. Liker
Publisher : McGraw Hill Professional
ISBN 13 : 1259641112
Total Pages : 304 pages
Book Rating : 4.2/5 (596 download)

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Book Synopsis The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by : Jeffrey K. Liker

Download or read book The Toyota Way to Service Excellence: Lean Transformation in Service Organizations written by Jeffrey K. Liker and published by McGraw Hill Professional. This book was released on 2016-09-23 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer. With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.

Creative Career Coaching

Author : Liane Hambly
Publisher : Routledge
ISBN 13 : 1351006401
Total Pages : 292 pages
Book Rating : 4.3/5 (51 download)

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Book Synopsis Creative Career Coaching by : Liane Hambly

Download or read book Creative Career Coaching written by Liane Hambly and published by Routledge. This book was released on 2018-11-12 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creative Career Coaching: Theory into Practice is an innovative book for career development students and professionals aiming to creatively progress their coaching practice. Without losing sight of fundamental coaching values and practices, it encourages career development professionals to adapt their practice by harnessing imagination, intuition and critical reflection to engage clients. Hambly and Bomford consider the usefulness of creativity alongside traditional coaching models to reach "harder to help" groups. They consider a whole-brain approach to creativity, emphasising the need for coaches to adapt their client-facing skills for individual cases. They work through how clients make career decisions, how to use labour market information to motivate clients, how to frame a creative coaching session using techniques such as metaphor, visualisation and role play, how to use practical tools and techniques to resolve a client’s individual needs, and how to deliver on digital platforms. Combining the latest neuroscientific research with activities, summaries and case studies, this book provides a practical, skills-based approach to coaching. Creative Career Coaching: Theory into Practice is the first book to summarise the Creative Career Coaching Model. It will be an indispensable resource for students of career development, career coaching, coaching psychology and advice and guidance courses. It will also be of interest to career coaches in practice seeking to enhance their skills.

The Kind Leader

Author : Karyn Ross
Publisher : CRC Press
ISBN 13 : 1000434648
Total Pages : 219 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis The Kind Leader by : Karyn Ross

Download or read book The Kind Leader written by Karyn Ross and published by CRC Press. This book was released on 2021-09-09 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kindness and leadership aren’t often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used: authentic, bold, challenging, charismatic, decisive, empowering, fearless, goal-oriented, humble, inspiring, original, passionate, role-model, strategic and transparent, to name of a few. And though there are many more that come to mind, kindness isn’t one of them. And here’s the problem with that. Leaders lead. And the way a leader leads – how they do what they do – influences those they lead. From the president of the country, to the president of a company, from middle managers, right down to front-line supervisors, what a leader models – how they think, speak and act – influences the people they lead. Leaders who think, speak and act unkindly give legitimacy and permission to those they lead to think, speak, and act in exactly the same unkind ways. Today, in a world where a leaders’ words and actions travel quickly through social media channels such as Twitter, their influence – unkind or kind – is amplified through repeated views and sharing. In an increasingly fragmented, polarized and divided world, we need leaders who will bring people together not divide them. Leaders who value and model cooperation and collaboration over competition. And who model ways to think kindly, speak kindly and act kindly. We need kindness to become synonymous with good leadership. So that when someone is asked to describe the traits of a good leader, kindness will be the first word that comes to mind. Essentially, the purpose of this book is to teach leaders how to lead with kindness so they can influence the people they lead to create kinder workplaces, organizations and the world. Each chapter contains a mixture of theory, case studies and reflections from leaders and the people they influence. As well, the book follows the fictional stories of Kay’La Janson and Kevin Landrell, as they become leaders in a failing organization that is ultimately turned around through kind leadership. Between chapters there are a series of practical exercises based on concepts presented in the previous chapter with space to record outcomes and reflections on the practice process. This book gives you a deep theoretical understanding of the importance of leading with kindness and also provides practical exercises for you to use to turn theory into practice. Because "change means doing things differently," and because we only really "learn by doing" to create kinder organizations, kinder communities and a kinder world, leaders must be able to begin practicing kindness right away. By the time you finish the book, you will feel confident in your ability to lead with kindness and also to address organizational problems at work, at home and in the community, with kindness.

How To Use Innovation and Creativity in the Workplace

Author : Patrick Collister
Publisher : Pan Macmillan
ISBN 13 : 1509814469
Total Pages : 208 pages
Book Rating : 4.5/5 (98 download)

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Book Synopsis How To Use Innovation and Creativity in the Workplace by : Patrick Collister

Download or read book How To Use Innovation and Creativity in the Workplace written by Patrick Collister and published by Pan Macmillan. This book was released on 2017-04-20 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you hungry to increase productivity in your workplace? Do you want to solve problems and enhance working relationships? A creative director with more than 25 years' experience, Patrick Collister introduces new ways to get the creative juices flowing. Whatever your career, how to: use innovation and creativity in the workplace is packed with simple and practical techniques that are easy to introduce into the working day. Find out how to encourage the exchange of ideas with colleagues and make meaningful and positive changes. Use technology and digital platforms, break established work patterns and engineer working environments to harness creative potential and increase innovation.

Creativity, Inc. (The Expanded Edition)

Author : Ed Catmull
Publisher : Random House
ISBN 13 : 0593594657
Total Pages : 366 pages
Book Rating : 4.5/5 (935 download)

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Book Synopsis Creativity, Inc. (The Expanded Edition) by : Ed Catmull

Download or read book Creativity, Inc. (The Expanded Edition) written by Ed Catmull and published by Random House. This book was released on 2023-09-28 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: The co-founder and longtime president of Pixar updates and expands his 2014 New York Times bestseller on creative leadership, reflecting on the management principles that built Pixar’s singularly successful culture, and on all he learned during the past nine years that allowed Pixar to retain its creative culture while continuing to evolve. “Might be the most thoughtful management book ever.”—Fast Company For nearly thirty years, Pixar has dominated the world of animation, producing such beloved films as the Toy Story trilogy, Finding Nemo, The Incredibles, Up, and WALL-E, which have gone on to set box-office records and garner eighteen Academy Awards. The joyous storytelling, the inventive plots, the emotional authenticity: In some ways, Pixar movies are an object lesson in what creativity really is. Here, Catmull reveals the ideals and techniques that have made Pixar so widely admired—and so profitable. As a young man, Ed Catmull had a dream: to make the first computer-animated movie. He nurtured that dream as a Ph.D. student, and then forged a partnership with George Lucas that led, indirectly, to his founding Pixar with Steve Jobs and John Lasseter in 1986. Nine years later, Toy Story was released, changing animation forever. The essential ingredient in that movie’s success—and in the twenty-five movies that followed—was the unique environment that Catmull and his colleagues built at Pixar, based on philosophies that protect the creative process and defy convention, such as: • Give a good idea to a mediocre team and they will screw it up. But give a mediocre idea to a great team and they will either fix it or come up with something better. • It’s not the manager’s job to prevent risks. It’s the manager’s job to make it safe for others to take them. • The cost of preventing errors is often far greater than the cost of fixing them. • A company’s communication structure should not mirror its organizational structure. Everybody should be able to talk to anybody. Creativity, Inc. has been significantly expanded to illuminate the continuing development of the unique culture at Pixar. It features a new introduction, two entirely new chapters, four new chapter postscripts, and changes and updates throughout. Pursuing excellence isn’t a one-off assignment but an ongoing, day-in, day-out, full-time job. And Creativity, Inc. explores how it is done.

Training to Imagine

Author : Kat Koppett
Publisher : Taylor & Francis
ISBN 13 : 1000978761
Total Pages : 245 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis Training to Imagine by : Kat Koppett

Download or read book Training to Imagine written by Kat Koppett and published by Taylor & Francis. This book was released on 2023-07-03 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating innovative products and game-changing processes, and adapting to new cultures and communication styles, have all become imperative for business survival. Today’s business leaders, from Fortune 500 companies on down, have discovered the value of improvisational theatre techniques to develop creativity and collaboration skills they need.Since publication of its seminal first edition, the principles and techniques pioneered in Training to Imagine have been widely adopted by organizations around the world, and have given rise to the field of Applied Improvisation. This new edition builds on the characteristics that made it the most comprehensive and most easy-to-apply resource for using improv in organizations. As before, this book translates the theories and exercises of improv into language that is familiar to business culture, and provides guidelines, case studies and exercises intended for use by individuals for self-development, for small groups, and for facilitation by corporate trainers.This revised edition places more emphasis on the development of leadership, in particular adding activities designed for individuals to develop skills on their own, or outside formal training environments. It builds upon what has been learned since 2001, presenting examples of practice, and research on the methods, that have proven to be most effective in the workplace. Kat Koppett has added a whole new section on instructional design to help users make informed choices in selecting activities to best support their objectives and corporate context, as well as numerous new exercises.This is a vital resource for trainers, executives, and leaders at all levels who want to increase their personal communication and creativity skills, and in inspire and motivate their teams. The enhanced e-book edition will incorporate video of sample activities and exercises, as well as interviews with leading Applied Improv practitioners. This material will also be available free on the Stylus Web site.

50 Activities for Achieving Excellent Customer Service

Author : Darryl S. Doane
Publisher : Human Resource Development
ISBN 13 : 9780874257373
Total Pages : 274 pages
Book Rating : 4.2/5 (573 download)

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Book Synopsis 50 Activities for Achieving Excellent Customer Service by : Darryl S. Doane

Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane and published by Human Resource Development. This book was released on 2003 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

10 Steps to Successful Coaching

Author : Sophie Oberstein
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1607282445
Total Pages : 241 pages
Book Rating : 4.6/5 (72 download)

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Book Synopsis 10 Steps to Successful Coaching by : Sophie Oberstein

Download or read book 10 Steps to Successful Coaching written by Sophie Oberstein and published by Berrett-Koehler Publishers. This book was released on 2009 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this guide, Oberstein demonstrates why coaching can be a powerful tool to drive organization performance and support the achievement of individual career goals. The solid, understandable process presented in the book encourages and supports positive, long-term change.

The Art of the Book Proposal

Author : Eric Maisel
Publisher : Penguin
ISBN 13 : 9781585423347
Total Pages : 292 pages
Book Rating : 4.4/5 (233 download)

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Book Synopsis The Art of the Book Proposal by : Eric Maisel

Download or read book The Art of the Book Proposal written by Eric Maisel and published by Penguin. This book was released on 2004-05-24 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is an expert's guide through the elements of a nonfiction book proposal, including the outline, chapter summaries, marketing/publicity, book and chapter titles, and more. Filled with exercises designed to help a writer conceive and create a desirable proposal, and checklists to keep track of the project's progress, The Art of the Book Proposal provides the framework on which to build a great idea, as well as intelligent, empathetic instruction on how to produce a proposal that will capture the interest of an agent or editor. While most how-to writing books focus only on the nuts and bolts of putting a proposal together, Maisel, considered by many to be America's foremost expert on the psychological side of the creative process, also helps the writer overcome mental barriers to producing the best work possible. Using a holistic approach to the sometimes unglamorous work of designing a proposal, his guide enables a writer to transform an idea into a book.

Creative Marketing Tools for Coaches

Author : Sharon Good
Publisher :
ISBN 13 : 9780982317204
Total Pages : 260 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis Creative Marketing Tools for Coaches by : Sharon Good

Download or read book Creative Marketing Tools for Coaches written by Sharon Good and published by . This book was released on 2009-09-01 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional coaches are often great at what they do, but hate or fear marketing their practice to connect with clients. Creative Marketing Tools for Coaches helps coaches (and other self-employed professionals) to explore their natural gifts and talents, and then use them to put the word out about their work. The philosophy is that, by using talents and skills that you enjoy using, you're more likely to market on a regular basis. Plus, your natural enthusiasm for what you're doing will come through and attract the perfect clients to you. Readers will learn the basics of doing websites, e-zines, blogs, podcasts, articles, books, audios, videos, workshops and numerous other tools, from which they can choose the ones that most appeal to them. Extensive resource lists are provided to further investigate and learn to work with selected tools.

Coaching Beyond Words

Author : Anna Sheather
Publisher : Routledge
ISBN 13 : 1351165984
Total Pages : 114 pages
Book Rating : 4.3/5 (511 download)

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Book Synopsis Coaching Beyond Words by : Anna Sheather

Download or read book Coaching Beyond Words written by Anna Sheather and published by Routledge. This book was released on 2019-03-13 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Coaching Beyond Words: Using Art to Deepen and Enrich Our Conversations, Anna Sheather presents a practical guide for those seeking to incorporate art in their own coaching practice. Complete with case studies and art created by clients, Anna explores how coaching with art connects clients to a deeper level of personal awareness and understanding, which in turn leads to meaningful shifts in personal growth, development and fulfilment. Anna offers the coach an exciting and transformative way to work with their clients by bridging the gap between art and coaching. She covers how to introduce creative approaches, how to support creativity and how to work with the art produced, opening enriching coaching conversations with clients. Anna combines her personal experiences with research that underpins her practice, exploring the benefits of the interdisciplinary nature of art therapy and neuroscience by looking at the field of hemispherical lateralisation to help understand why coaching with art works so effectively. The book also provides a comprehensive guide of how to prepare an art-based coaching session, including contracting, an overview of types of exercises, key principles and approaches to facilitating the image making process, overcoming barriers with coachees and guidance on managing oneself in the process, including managing boundaries. Coaching Beyond Words is the first book to provide an in-depth look at the importance and practicality in interweaving coaching and art, and it forms a complete guide to context, theory and practice. Coaching Beyond Words will appeal to coaches in practice as well as any art therapist seeking to expand their practice into coaching. Additionally, it would be of interest to creative professionals looking to incorporate coaching theory.

Cultivating Excellence

Author : Darryl Cross
Publisher : Greenleaf Book Group
ISBN 13 : 1632991365
Total Pages : 302 pages
Book Rating : 4.6/5 (329 download)

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Book Synopsis Cultivating Excellence by : Darryl Cross

Download or read book Cultivating Excellence written by Darryl Cross and published by Greenleaf Book Group. This book was released on 2017-05-16 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why and how do world-class leaders and great performers consistently beat their competition? They realize they cannot go it alone. They use teams and coaches to amplify their results. Many performers who have already surmounted exceptional tests and challenges and have succeeded in business, sports, the military, or the arts well beyond their peers think performance is only up to the individual. Many become frustrated when hours of hard work, years of experience, and expensive educations don’t lead them to the top of their domain. They are already among the best, but they want to be the best. The elite realize there is only so much they can do on their own to achieve that status. They understand they need coaches, colleagues, and competitors to provide the collaboration and competition that serves as a constant push to keep forward momentum going toward attaining that next level. In Cultivating Excellence, Darryl Cross uses thirty years of experience to show top performers that the key to continued enhancement of performance and success is an exceptional coach and team. They guide the elite performers to see situations and challenges in new ways (art), to perfect their craft to the nth degree (science), and to commit to deliberate practice that eliminates performance gaps (grit) and puts the summit within reach.

Office Lean

Author : Ken Eakin
Publisher : CRC Press
ISBN 13 : 0429515650
Total Pages : 194 pages
Book Rating : 4.4/5 (295 download)

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Book Synopsis Office Lean by : Ken Eakin

Download or read book Office Lean written by Ken Eakin and published by CRC Press. This book was released on 2019-09-26 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Struggling to apply Lean effectively in your office environment? Office Lean is a book for anyone who wants to apply Lean better in contexts where the work is both intangible and complex. it explains in simple terms, what Lean is -- and what Lean isn’t -- enabling office professionals to understand how it can be successfully applied to their complex office-based work environments. Contrary to popular opinion, Lean is not only for mass manufacturing or healthcare. It applies just as much to the digital world of "knowledge work" industries such as banking and financial services, software development, and government. But the fundamental concepts, straight from the factory floor, need a fair amount of translation to be effectively applied in cube farms. Overturning the common perception that Lean is about imposing rigid rules, or simply eliminating waste in the name of "efficiency", Eakin presents Lean as a dynamic, flexible, people-centric philosophy that delivers outstanding business results by improving employee engagement and customer experience. Office Lean helps Lean practitioners (leaders/managers and coaches/consultants) working in professional office environments access the amazing, transformative results Lean can bring to their specific domains. It combines clear explanations of the core concepts of the Lean philosophy with relevant, practical examples from the fields of accounting, finance, insurance, IT and government.

Coaching Clues

Author : Marian J. Their
Publisher : Nicholas Brealey
ISBN 13 : 9781857883374
Total Pages : 0 pages
Book Rating : 4.8/5 (833 download)

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Book Synopsis Coaching Clues by : Marian J. Their

Download or read book Coaching Clues written by Marian J. Their and published by Nicholas Brealey. This book was released on 2003-05-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a unique birds-eye view and lively stories of the people, skills and coaching process inside top Fortune 500 companies, Coaching C.L.U.E.S. brings today's hottest management tools to life and demonstrates powerful coaching in action. Framed by the five C.L.U.E.S. - Characteristics, Language, Underlying motives, Energy and Stories - these are real-world accounts of real people solving real workplace problems which model the skills needed to confront even the most intractable challenges. A pioneer in the field of professional coaching in the U.S., Their paints an authentic picture of the dedication, experience, and creativity required to both understand and practice the art of coaching. She takes readers behind the scenes to demonstrate the techniques she has used during her fifteen years on the frontlines of business, sharing her own perspective and insights, her clients ideas and solutions, and challenging readers to develop their own. In this cover-to-cover toolkit of coaching dialogues, skill-building exercises, and 12 unique, field-tested tools, Their gives voice to how individuals and teams have wrestled with finding new ways to think creatively and to improve their performance by stretching their skills in delegating, brainstorming, personal organization, and customer outreach. In the tradition of the bestselling Coaching for Performance which helped define coaching as a profession and brought thousands of new readers to study the art and science of the most in-demand management skill in business today, Coaching C.L.U.E.S. delivers the next generation of techniques and tools to transform yesterday's problem into tomorrow's high-performance advantage.

101 Coaching Strategies and Techniques

Author : Gladeana McMahon
Publisher : Routledge
ISBN 13 : 1136990399
Total Pages : 328 pages
Book Rating : 4.1/5 (369 download)

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Book Synopsis 101 Coaching Strategies and Techniques by : Gladeana McMahon

Download or read book 101 Coaching Strategies and Techniques written by Gladeana McMahon and published by Routledge. This book was released on 2010-03-01 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: 101 Coaching Strategies and Techniques provides focused, practical strategies to help the coach with their work. Each point provides a detailed explanation of the strategy together with potential pitfalls and solutions. Contributors from a range of coaching backgrounds are brought together to cover a number of issues faced by professional coaches including: confidence building developing specific skills and strategies group coaching problem solving and creativity self awareness the stuck client. 101 Coaching Strategies and Techniques will be a handy reference tool for busy coaches; the bite-sized strategies will also provide a useful guide for those in training.

Creativity for Life

Author : Eric Maisel
Publisher : New World Library
ISBN 13 : 1577315588
Total Pages : 370 pages
Book Rating : 4.5/5 (773 download)

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Book Synopsis Creativity for Life by : Eric Maisel

Download or read book Creativity for Life written by Eric Maisel and published by New World Library. This book was released on 2007 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive approach to the much-misunderstood artist's life, this book, contains both nuts-and-bolts ideas and exercises and inspiration to nurture growth as an artist and a person. It includes an update and expanded material from Maisel's "Life in the Arts."