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How Airports Measure Customer Service Performance
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Book Synopsis How Airports Measure Customer Service Performance by : Lois S. Kramer
Download or read book How Airports Measure Customer Service Performance written by Lois S. Kramer and published by Transportation Research Board. This book was released on 2013 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
Book Synopsis How Airports Measure Customer Service Performance by :
Download or read book How Airports Measure Customer Service Performance written by and published by . This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Airport Cooperative Research Program Publisher :Transportation Research Board ISBN 13 :0309154774 Total Pages :149 pages Book Rating :4.3/5 (91 download)
Book Synopsis Developing an Airport Performance-measurement System by : Airport Cooperative Research Program
Download or read book Developing an Airport Performance-measurement System written by Airport Cooperative Research Program and published by Transportation Research Board. This book was released on 2010 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: At head of title: Airport Cooperative Research Program.
Book Synopsis Resource Guide to Airport Performance Indicators by : Robert A. Hazel
Download or read book Resource Guide to Airport Performance Indicators written by Robert A. Hazel and published by Transportation Research Board. This book was released on 2011 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Explores airport performance indicators (APIs) for use in benchmarking and performance measurement. These APIs are sorted by functional type and their criticality to the airport strategic plan. More than 800 performance indicators are presented in three main categories: Core, Key, and Other APIs. "Core" or fundamental indicators are important for overall operation of the airport and of interest to the Chief Executive Officer or governing board. "Key" or departmental indicators are important for the operations of key airport functions and departments. The remaining "Other" indicators are considered useful as secondary departmental unit performance indicators but not critical to the airport's overall function. The printed versions of ACRP Report 19A include a bound in CD (CRP-CD-94) of the Interactive Resource Guide that is identical to the pdf that is posted online."--Provided by publisher.
Book Synopsis Improving the Airport Customer Experience by : Bruce J. Boudreau
Download or read book Improving the Airport Customer Experience written by Bruce J. Boudreau and published by . This book was released on 2016 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Download or read book Managing Airports written by Anne Graham and published by Taylor & Francis. This book was released on 2023-02-27 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised and updated to consider recent developments in the industry, the sixth edition of Managing Airports: An International Perspective provides comprehensive and cutting-edge insight into the processes behind running a successful airport. Logically structured and embellished with illustrative diagrams and tables throughout, this edition approaches management topics from a strategic and commercial perspective and provides an innovative and accessible understanding of how modern-day airports are operated. Containing a plethora of global case studies covering a range of different airports from many different parts of the world, the book maintains a balance between coverage of key principles and practice of airport management, together with thorough consideration of current and topical issues. This edition has been updated to include: • New content on the significant economic and operational impacts of the COVID-19 pandemic on the global air transport industry, technological and digital advances, the changing air transport environment, airline developments, net zero goals and evolving markets. • Updated and expanded content on sustainability development and airports’ adoption of sustainable development goals, changes in airline business models, airport digital marketing, the passenger biometric airport journey and airport diversification strategies. • New and updated international case studies to show recent issues and theory in practice. International and multidisciplinary in approach, this edition is a vital resource for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.
Book Synopsis Common Performance Metrics for Airport Infrastructure and Operational Planning: Introduction to the Reference Guide and Smart Guide... Chapter 2 Introduction to Performance Metrics... Chapter 3 Focus Area Performance Metrics... Chapter 4 Data Sources and Considerations by : Barbara A. Bottiger
Download or read book Common Performance Metrics for Airport Infrastructure and Operational Planning: Introduction to the Reference Guide and Smart Guide... Chapter 2 Introduction to Performance Metrics... Chapter 3 Focus Area Performance Metrics... Chapter 4 Data Sources and Considerations written by Barbara A. Bottiger and published by . This book was released on 2018 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Airport Cooperative Research Program (ACRP) Research Report 190: Common Performance Metrics for Airport Infrastructure and Operational Planning serves as a reference guide and introduces common performance metrics for airport infrastructure and operational planning. The reference guide includes information on how to interpret performance metrics that can be used for analysis among airports, airlines, and air traffic control. Accompanying the report, download a Microsoft Excel-based Smart Guide, which serves as an interactive tool that provides access to information about a specific performance metric through search functions. Disclaimer: This software is offered as is, without warranty or promise of support of any kind either expressed or implied. Under no circumstance will the National Academy of Sciences or the Transportation Research Board (collectively "TRB") be liable for any loss or damage caused by the installation or operation of this product. TRB makes no representation or warranty of any kind, expressed or implied, in fact or in law, including without limitation, the warranty of merchantability or the warranty of fitness for a particular purpose, and shall not in any case be liable for any consequential or special damages.
Book Synopsis Guidebook for Measuring Performance of Automated People Mover Systems at Airports by :
Download or read book Guidebook for Measuring Performance of Automated People Mover Systems at Airports written by and published by Transportation Research Board. This book was released on 2012 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report to help measure the performance of automated people mover (APM) systems at airports. The guidebook identifies, defines, and demonstrates application of a broad range of performance measures encompassing service availability, safety, operations and maintenance expense, capacity utilization, user satisfaction, and reliability.
Book Synopsis Air Transport - A Tourism Perspective by : Anne Graham
Download or read book Air Transport - A Tourism Perspective written by Anne Graham and published by Elsevier. This book was released on 2019-02-15 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Air Transport: A Tourism Perspective provides rigorous insights into the current complexities, synergies and conflicts within air transportation and tourism, presenting a balanced, comprehensive, contemporary, and global analysis that thoroughly examines the links between theory and practice. The book offers readers a multi-sector, global perspective on the practical implications of the link between air transport and tourism. By using a novel approach, it systematically explores the successive stages of a tourist's trip-investigating reasons for flying, the airport experience, airline industry structures, competition and regulation, and air transportation and destination interrelationships. In addition, the book explores current and salient debates on such issues as the influence of traveling to visit friends and family, the role of charters versus low cost carriers, public subsidies to support airport development, and much more. Presents insights from an international team of expert contributors with proven research and publication experience in their specialty area Includes cutting-edge analyses based on original research that identifies emerging research directions and policy and managerial implications Utilizes a multidisciplinary approach to fully explore theoretical and policy concepts and their effect on air transportation and tourism development Provides case studies from around the globe in each chapter
Book Synopsis Principles of Airport Economics by : Senguttuvan
Download or read book Principles of Airport Economics written by Senguttuvan and published by Excel Books India. This book was released on 2016-11 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. House. Committee on Homeland Security. Subcommittee on Economic Security, Infrastructure Protection, and Cybersecurity Publisher : ISBN 13 : Total Pages :96 pages Book Rating :4.0/5 ( download)
Book Synopsis Improving Management of the Aviation Screening Workforce by : United States. Congress. House. Committee on Homeland Security. Subcommittee on Economic Security, Infrastructure Protection, and Cybersecurity
Download or read book Improving Management of the Aviation Screening Workforce written by United States. Congress. House. Committee on Homeland Security. Subcommittee on Economic Security, Infrastructure Protection, and Cybersecurity and published by . This book was released on 2006 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Airports 4th Edition by : Anne Graham
Download or read book Managing Airports 4th Edition written by Anne Graham and published by Routledge. This book was released on 2013-10-15 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Airports presents a comprehensive and cutting-edge insight into today's international airport industry. Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition. The 4th edition features: New content on: coping with an increasingly volatile and uncertain operating environment, social media and other trends in technology, the evolving airport-airline relationship, responding to sustainability pressures and new security policies. New chapter focused solely on service quality and the passenger experience. This is to reflect the increasing need for airports to offer wide ranging and quality services to their diverse customer base to remain competitive and to achieve high satisfaction levels. Up dated and new international case studies to show recent issues and theory in practice. New case studies on emerging economies such as China, India and Brazil. Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.
Book Synopsis Exploring Service Productivity by : Claudia Lehmann
Download or read book Exploring Service Productivity written by Claudia Lehmann and published by Springer. This book was released on 2018-07-23 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Download or read book Federal Register written by and published by . This book was released on 2013-08 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Airport Industry Familiarization and Training for Part-time Airport Policy Makers by :
Download or read book Airport Industry Familiarization and Training for Part-time Airport Policy Makers written by and published by Transportation Research Board. This book was released on 2011 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: "ACRP Report 58 provides an overview of policy issues affecting airport administrative and operational decisions and provides airport policy leaders, stakeholders, and policy-related decision makers a common framework to understand administrative and operational necessity, thereby helping them make better informed policy decisions"--Foreword.
Book Synopsis Department of Homeland Security Appropriations For 2006, Part 3, February 17, 2005, 109-1 Hearings, * by :
Download or read book Department of Homeland Security Appropriations For 2006, Part 3, February 17, 2005, 109-1 Hearings, * written by and published by . This book was released on 2006 with total page 1126 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation Publisher : ISBN 13 : Total Pages :312 pages Book Rating :4.0/5 ( download)
Book Synopsis Airline Delays and Consumer Service by : United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Download or read book Airline Delays and Consumer Service written by United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation and published by . This book was released on 2007 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt:
