House of Commons - Public Administration Select Committee: Trith to Power: How Civil Service Reforem Can Succeed - HC 74

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Publisher : The Stationery Office
ISBN 13 : 9780215061751
Total Pages : 364 pages
Book Rating : 4.0/5 (617 download)

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Book Synopsis House of Commons - Public Administration Select Committee: Trith to Power: How Civil Service Reforem Can Succeed - HC 74 by : Great Britain: Parliament: House of Commons: Public Administration Select Committee

Download or read book House of Commons - Public Administration Select Committee: Trith to Power: How Civil Service Reforem Can Succeed - HC 74 written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2013-09-06 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Public Administration Select Committee (PASC) has concluded a year-long inquiry into the future of the Civil Service with only one recommendation: that Parliament should establish a Joint Committee of both Houses to sit as a Commission on the future of the Civil Service. It should be constituted within the next few months and report before the end of the Parliament with a comprehensive change programme for Whitehall with a timetable to be implemented over the lifetime of the next Parliament. The Report considers the increased tensions between ministers and officials which have become widely reported, and places the problems in Whitehall in a wider context of a Civil Service built on the Northcote-Trevelyan settlement established in 1853 and the Haldane principles of ministerial accountability set out in 1919. The government's Civil Service Reform Plan lacks strategic coherence and clear leadership from a united team of ministers and officials. The Northcote-Trevelyan Civil Service remains the most effective way of supporting the democratically elected Government and future administrations in the UK. Divided leadership and confused accountabilities in Whitehall have led to problems: a low level of engagement amongst civil servants in some departments and agencies, and a general lack of trust and openness; the Civil Service exhibits the key characteristics of a failing organisation with the leadership are in denial about the scale of the challenge they face. There is a persistent lack of key skills and capabilities across Whitehall and an unacceptably high level of churn of lead officials, which is incompatible with good government.

House of Commons - Liaison Committee: Civil Service: Lacking Capacity - HC 884

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Publisher : The Stationery Office
ISBN 13 : 9780215064905
Total Pages : 24 pages
Book Rating : 4.0/5 (649 download)

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Book Synopsis House of Commons - Liaison Committee: Civil Service: Lacking Capacity - HC 884 by : Great Britain: Parliament: House of Commons: Liaison Committee

Download or read book House of Commons - Liaison Committee: Civil Service: Lacking Capacity - HC 884 written by Great Britain: Parliament: House of Commons: Liaison Committee and published by The Stationery Office. This book was released on 2013-12-12 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public service contracts with the private sector need to deliver good quality services and value-for-money for the taxpayer. Select Committees scrutinising the work of departments across Government have found that, on too many occasions, the Civil Service has failed to design effective contracts or to monitor contracts adequately. This report has collated this evidence and demonstrated that there are systemic failings in Civil Service contract management. We have raised specific concerns about the paucity of commercial skills, and officials feeling unable to speak truth to power. The Committee therefore supports the establishment of a Parliamentary Commission on the Civil Service to examine the capacity, skills and operation of Government departments. The contracts issue demonstrates how significantly the role of the Civil Service has changed since the Northcote-Trevelyan Report set out the principles on which it should operate. A coherent analysis of the state of the Civil Service, and the requirements placed upon it, would help to improve governance across Whitehall, and help to eliminate the contract-management failures seen in recent years

House of Commons - Public Administration Select Committee (PASC): Latest Proposals for Ministerial Involvement in Permanent Security Appointments: PASC's Recommendations - HC 1041

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Publisher : The Stationery Office
ISBN 13 : 9780215068880
Total Pages : 20 pages
Book Rating : 4.0/5 (688 download)

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Book Synopsis House of Commons - Public Administration Select Committee (PASC): Latest Proposals for Ministerial Involvement in Permanent Security Appointments: PASC's Recommendations - HC 1041 by : Great Britain: Parliament: House of Commons: Public Administration Select Committee

Download or read book House of Commons - Public Administration Select Committee (PASC): Latest Proposals for Ministerial Involvement in Permanent Security Appointments: PASC's Recommendations - HC 1041 written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2014-02-28 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: At present the Prime Minister can only veto a candidate selected on merit. But new proposals put forward by the Civil Service Commission would give the Prime Minister the power to choose between two candidates considered equally well qualified for the role. This report follows a long-running debate between the Civil Service Commission and the Government on the appointment of lead permanent secretaries - the most senior civil servant in a department. In January 2014 the Civil Service Commission put out to consultation two proposals on expanding ministerial influence on the recruitment process. PASC has concluded that the first option - to formalise the recruitment panel's powers to seek, and take into account, the view of the relevant minister during the appointment process - should be adopted. The Committee has warned that the adoption of the Commission's second option - allowing the Prime Minster or Secretary of State to effectively appoint a permanent secretary by choosing between two candidates 'of equivalent merit' risks the appearance that the choice will be made on grounds other than merit alone

Executive Power

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Publisher : Bloomsbury Publishing
ISBN 13 : 1509951458
Total Pages : 345 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis Executive Power by : Robert Hazell

Download or read book Executive Power written by Robert Hazell and published by Bloomsbury Publishing. This book was released on 2022-11-03 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: The prerogative has long been a mystery to most observers; this book demystifies it. It explains each of the prerogative powers in separate chapters. It clarifies the respective roles of government, Parliament and the courts in defining the extent of prerogative powers, and in regulating their use. It also looks at which powers should be codified in statute, which should be regulated by convention, and which could be left at large. The book is very timely in contributing to current debates. The fevered parliamentary debates over Brexit thrust the prerogative centre-stage. Recent controversies have ranged from the role of Parliament in assenting to treaties, to the prorogation and dissolution of Parliament, to the grant or withholding of royal assent to bills. In their 2019 election manifesto, the Conservative Party stated that 'After Brexit we also need to look at the broader aspects of our constitution, the relationship between the Government, Parliament and the courts; the functioning of the Royal Prerogative...'. The book covers the whole range of prerogative powers, from going to war and ratifying treaties, appointing and dismissing ministers, regulating the civil service and public appointments, to the grant of honours and pardons and the issue of passports. Its 19 chapters provide a comprehensive guide to the operation of the prerogative – past, present, and future – together with suggestions for reform.

HC 1152 - Our Work in the 2010-2015 Parliament

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Publisher : The Stationery Office
ISBN 13 : 0215085841
Total Pages : 37 pages
Book Rating : 4.2/5 (15 download)

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Book Synopsis HC 1152 - Our Work in the 2010-2015 Parliament by : Great Britain. Parliament. House of Commons. Public Administration Select Committee

Download or read book HC 1152 - Our Work in the 2010-2015 Parliament written by Great Britain. Parliament. House of Commons. Public Administration Select Committee and published by The Stationery Office. This book was released on 2015-03-28 with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt: As one of a small number of cross-government select committees, this Committee has gained a perspective on the state of Whitehall and its agencies which is not available to departmental select committees. Throughout the past five years, the recurring theme of their findings and recommendations reflects the importance of effective leadership in creating effective organisations. It is the positive or negative attitudes and behaviour in the people and the culture of an organisation which determines success or failure. Structures, processes and systems are important too, but preoccupation with these so often becomes a distraction from the real problems, which are about why people do not share information for the common good, collaborate effectively and trust one another. PASC took control of the process of selection of the Parliamentary and Health Service Ombudsman (PHSO) away from the Government altogether, so that for the first time Parliament has appointed its Ombudsman. They have also held many pre-appointment hearings for the Chairs of public bodies and were the first Select Committee to refuse to accept a government nomination for the chair of a public body. The Government was forced to re-run the selection for the post of Chair of the UK Statistics Authority under a new selection panel, and to propose a different candidate. They also hold hearings on PHSO's thematic reports, to interrogate and hold to account those who must respond to its recommendations. PASC has worked together effectively as a team despite political differences and the often controversial issues tackled

HC 111 - Lessons For Civil Service Impartiality From The Scottish Independence Referendum

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Author :
Publisher : The Stationery Office
ISBN 13 : 021508456X
Total Pages : 45 pages
Book Rating : 4.2/5 (15 download)

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Book Synopsis HC 111 - Lessons For Civil Service Impartiality From The Scottish Independence Referendum by : Great Britain. Parliament. House of Commons. Public Administration Select Committee

Download or read book HC 111 - Lessons For Civil Service Impartiality From The Scottish Independence Referendum written by Great Britain. Parliament. House of Commons. Public Administration Select Committee and published by The Stationery Office. This book was released on 2015-03-23 with total page 45 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Report has been compiled so that lessons may be drawn for future referendums. On 18 September 2014, the Scottish public voted for Scotland to remain part of the United Kingdom. The roles played by civil servants in both Scotland and London in the Scottish referendum last summer were subject to criticism and controversy. The referendum campaign exposed two major issues: first, the question of how a unified Civil Service can serve both HM Government and the Scottish Government; and second, the challenges to Civil Service impartiality generated by the Scottish independence referendum. Particular concerns were raised about the Scottish Government's White Paper, Scotland's Future, which included a description of the SNP's proposed programme for government that was contingent upon their winning the 2016 Scottish Parliament elections. This did not uphold the factual standards expected of a UK Government White Paper and raised questions about the use of public money for partisan purposes. There was also concern that the publication of normally confidential advice by the Permanent Secretary to the Treasury called into question the impartiality of the Civil Service. The Committee concludes that parts of the White Paper should not have been included in a government publication. Civil servants should not be required to carry out ministers' wishes, if they are being asked to use public funds to promote the agenda of a political party, as was evident in this case.

HC 703 - Government Horizon Scanning

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Publisher : The Stationery Office
ISBN 13 : 0215071840
Total Pages : 52 pages
Book Rating : 4.2/5 (15 download)

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Book Synopsis HC 703 - Government Horizon Scanning by : Great Britain: Parliament: House of Commons: Science and Technology Committee

Download or read book HC 703 - Government Horizon Scanning written by Great Britain: Parliament: House of Commons: Science and Technology Committee and published by The Stationery Office. This book was released on 2014-05-04 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Government launched its new horizon scanning programme last July, stating that 'in a tight economic climate, it is more important than ever to have the best possible understanding of the world around us, and how that world is changing'. However, as it stands, the new programme is little more than an echo chamber for Government views. The new bodies that have been created consist entirely of Civil Servants, effectively excluding the vast pool of expertise that exists outside of government. The new programme does not even have a dedicated web presence to keep interested parties informed. The programme's failings are partially attributed to a lack of ministerial oversight. The Government also needs to recognise the potential role to be played in the new programme by the Government Office for Science (GO-Science), specifically the Foresight Unit. The relative lack of impact that the Foresight Unit has historically had on policy is largely a result of its non-central location in government. GO-Science is located in the Department of Business, Innovation and Skills (BIS). In contrast, the new horizon scanning programme is located in the Cabinet Office. In choosing to situate the new horizon scanning programme in the Cabinet Office, the Government has recognised the importance of location and has thereby acknowledged the strength of this argument. GO-Science should be relocated from BIS to the Cabinet Office, where it can play a more central role in the new programme and more effectively fulfill its role of ensuring that the best scientific evidence is utilised across government

Public Law

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Publisher : Oxford University Press, USA
ISBN 13 : 0199665184
Total Pages : 897 pages
Book Rating : 4.1/5 (996 download)

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Book Synopsis Public Law by : Mark Elliott

Download or read book Public Law written by Mark Elliott and published by Oxford University Press, USA. This book was released on 2014 with total page 897 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Public Law' is an introductory textbook that offers a mixture of black letter law and political analysis to give students an excellent grounding in the subject. It covers all of the key topics on undergraduate courses and includes a number of pedagogical features to aid understanding.

House of Commons - Public Administration Select Committee (PASC): The Failure of the Cabinet Office to Respond to our Report on the Business Appointment Rules, Published July 2012 - HC 1156

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Publisher : The Stationery Office
ISBN 13 : 9780215070517
Total Pages : 20 pages
Book Rating : 4.0/5 (75 download)

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Book Synopsis House of Commons - Public Administration Select Committee (PASC): The Failure of the Cabinet Office to Respond to our Report on the Business Appointment Rules, Published July 2012 - HC 1156 by : Great Britain: Parliament: House of Commons: Public Administration Select Committee

Download or read book House of Commons - Public Administration Select Committee (PASC): The Failure of the Cabinet Office to Respond to our Report on the Business Appointment Rules, Published July 2012 - HC 1156 written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2014-03-27 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has been concern in the last few years that former Ministers and Crown Servants have inappropriately used knowledge they gained in Government to seek new employment in other sectors. Over two years ago the Committee launched an inquiry to examine the effectiveness of the Business Appointment Rules in ensuring propriety in the future employment of former Ministers and senior Crown servants; and to consider the potential of the Big Society agenda to increase traffic through the "revolving door" between the public sector and business and the voluntary sector. The report "The Business Appointment Rules" was published on 17 July 2012. Some twenty months later, the Government has not responded to the Report. The Committee has raised this matter both through correspondence with the Rt Hon Francis Maude, Minister for the Cabinet Office, and by way of Parliamentary Questions. The Committee views the Government failure to respond to a Select Committee Report as unacceptable behaviour and in this instance as obstructive and secretive, both showing a cavalier attitude in its responsibilities towards Parliament and thereby deliberately impeding a cross-party scrutiny of Government policy in this area.

HC 470 - Building public engagement: Options for developing select committee outreach

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Author :
Publisher : The Stationery Office
ISBN 13 : 0215087984
Total Pages : 85 pages
Book Rating : 4.2/5 (15 download)

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Book Synopsis HC 470 - Building public engagement: Options for developing select committee outreach by : Great Britain. Parliament. House of Commons. Liaison Committee

Download or read book HC 470 - Building public engagement: Options for developing select committee outreach written by Great Britain. Parliament. House of Commons. Liaison Committee and published by The Stationery Office. This book was released on 2015-11-30 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2012 the House of Commons introduced a new 'core task' for all select committees that focused on public engagement as a distinctive and explicit factor of their work. This report focuses on how the select committees have responded to the new core task. Three core conclusions emerged: a) there has been a significant shift within the select committee system to taking public engagement seriously and this is reflected in many examples of innovation; b) this shift, however, has not been systematic and levels of public engagement vary significantly from committee to committee; and c) a more vibrant and systematic approach to public engagement is urgently needed but this will require increased resources, a deeper appreciation of the distinctive contribution that select committees can make and a deeper cultural change at Westminster. This report therefore details innovations in relation to the use of social media, the structure of inquiries and innovative outreach. Public engagement has not yet been fully embedded into the culture of parliament but there is evidence of significant 'cracks and wedges' that can now be built-upon and extended during the 2015-20 Parliament. Clearly the focus of the committee and the topic of the inquiry will have some bearing on the approach to engagement adopted but a more expansive and ambitious approach across the board is to be encouraged. This report leads to a ten-point set of inter-related recommendations but they can all be connected in the sense that the existing social research demonstrates a clear desire on the part of the public to 'do politics differently'.

HC 110 - Who's Accountable? Relationships Between Government And Arm's-Length Bodies

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Author :
Publisher : The Stationery Office
ISBN 13 : 021507873X
Total Pages : 56 pages
Book Rating : 4.2/5 (15 download)

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Book Synopsis HC 110 - Who's Accountable? Relationships Between Government And Arm's-Length Bodies by : Great Britain. Parliament. House of Commons. Public Administration Select Committee

Download or read book HC 110 - Who's Accountable? Relationships Between Government And Arm's-Length Bodies written by Great Britain. Parliament. House of Commons. Public Administration Select Committee and published by The Stationery Office. This book was released on 2014-11-10 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: The controversy around the Government's handling of flooding last winter showed that arm's-length Government is confused and opaque. Organisational forms and names are inconsistent. Most public bodies answer to Ministers but some are directly accountable to Parliament. There is no agreement on how many types of body exist. There are overlaps and blurring between categories. Accountability arrangements and reforms so far have been ad hoc. The Government has reviewed non-departmental public bodies, but it should review all forms of arm's-length Government, including executive agencies and non-ministerial departments. The Government should establish a clear taxonomy of public bodies: constitutional bodies, independent public interest bodies, departmental sponsored bodies, and executive agencies. All public bodies should sit in one of the categories, so that it is clear how each is to be governed and sponsored. This is essential in order to clarify who is accountable for what. This would promote understanding of what is expected of relationships and explain the rationale for locating functions in particular organisational forms. Up to date, plain English statements of statuses, roles and relationships are needed even if the underlying arrangements are complicated. This is far from the reality in many cases, particularly in the NHS. With a budget of £95.6 billion NHS England is now by far the largest public body in England and its accountability should not be in any doubt, but it is still evolving. There is insufficient understanding across Government about how arms-length Government should work.

More Complains Please! - HC 229

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Author :
Publisher : The Stationery Office
ISBN 13 : 0215070895
Total Pages : 52 pages
Book Rating : 4.2/5 (15 download)

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Book Synopsis More Complains Please! - HC 229 by : Great Britain: Parliament: House of Commons: Public Administration Select Committee

Download or read book More Complains Please! - HC 229 written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2014-04-14 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: How complaints are handled determines the quality of the relationship between consumers and public services. The best performing organisations welcome complaints as a way of engaging consumers. A failure to recognise the importance of complaints leads to insufficient redress for the individual, limits the impact that complaints have in improving services, and alienates the public. In some parts of public services, there are encouraging signs of increased attention to good complaints handling. However, Government as a whole cannot be said to be complying with best practice in complaints handling or adapting to the needs and expectations of today's citizen. Success depends on the right leadership. The Committee recommend that: there should be a minister for government policy on complaints handling; the primary objective of the Cabinet Office review of complaints handling in Government should be to change attitudes and behaviour in public administration at all levels in respect of complaints handling; in respect of complaints from MPs handled by ministers, replies must be accurate, clear and helpful and with no sharing of confidential information or delegation of responsibility for responding; the Government should create a single point of contact for citizens to make complaints about government departments and agencies; and the Government should provide leadership to those responsible for various parts of administrative justice, to ensure that there is a clear and consistent approach to sharing, learning and best practice.

Establishment and Meritocracy

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Publisher : Haus Publishing
ISBN 13 : 1908323787
Total Pages : 96 pages
Book Rating : 4.9/5 (83 download)

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Book Synopsis Establishment and Meritocracy by : Peter Hennessy

Download or read book Establishment and Meritocracy written by Peter Hennessy and published by Haus Publishing. This book was released on 2015-03-15 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Like so many of the postwar generation in Britain, Peter Hennessy climbed the ladders of opportunity set up by the 1944 Education Act designed to encourage a more meritocratic society. In this highly personal book, Hennessy examines the rise of meritocracy as a concept and the persistence of the shadowy notion of an establishment in Britain’s institutions of state. He asks whether these elusive concepts still have any power to explain British society, and why they continue to fascinate us. To what extent are the ideas of meritocracy and the establishment simply imagined? And if a meritocracy rose in the years following 1945, has it now stalled? With its penetrating examination of the British school system and postwar trends, Establishment and Meritocracy is an important resource for those concerned about the link between education and later success, both for individuals and their societies.

Governing Smart Specialisation

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1317207769
Total Pages : 234 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis Governing Smart Specialisation by : Dimitrios Kyriakou

Download or read book Governing Smart Specialisation written by Dimitrios Kyriakou and published by Taylor & Francis. This book was released on 2016-10-04 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, smart specialisation has been a key building block of regional economic and development policy across the European Union. Providing targeted support for innovation and research, it has helped identify those areas of greatest strategic potential, developing mechanisms to involve the fullest range of stakeholders, before setting strategic priorities and using the policy to maximize the knowledge-based potential of a region or territory. Governing Smart Specialisation contributes to the emerging debate about the role of the ‘entrepreneurial discovery process’ (EDP), which is at the heart of smart specialisation strategies for regional economic transformation. Particular focus in placed on what methods, procedures and institutional conditions are necessary in order to generate information that helps buttress policy decisions. It draws on existing literature that analyses the relevance of EDP within smart specialisation for regional policy. Chapters are complemented with case studies about regions with different geographical and socioeconomic characteristics in Europe: from Norwegian regions to the Greek region of East Macedonia and Thrace. As one of the first books to directly address the EDP, this is essential reading for students interested in regional economics, public policy, urban studies and technology innovation, as well as for policy makers in regional and national administrations.

HC 401 - The Role of Regional Schools Commissioners

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Author :
Publisher : The Stationery Office
ISBN 13 : 0215090802
Total Pages : 69 pages
Book Rating : 4.2/5 (15 download)

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Book Synopsis HC 401 - The Role of Regional Schools Commissioners by : Great Britain. Parliament. House of Commons. Education Committee

Download or read book HC 401 - The Role of Regional Schools Commissioners written by Great Britain. Parliament. House of Commons. Education Committee and published by The Stationery Office. This book was released on 2016-01-20 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: Regional Schools Commissioners (RSCs) were introduced as a pragmatic response to the need to ensure appropriate oversight of a growing number of academies. There is a clear need for an intermediate structure between Whitehall and individual schools, and RSCs are beginning to provide this. However, the schools landscape - and the role of the RSCs - is continuing to evolve, and the RSCs now form part of an increasingly complicated system of oversight, accountability and inspection. A more fundamental reassessment of accountability and oversight for all schools will be required in the future to provide coherence.In the meantime, the relationships that RSCs build with other components of this system, including local authorities, Ofsted, teaching schools, and parents and localcommunities, are crucial to securing impact on school improvement. An emphasis on working with and through these key partners will help ensure that RSCs have the capacity to cope with planned expansion of their role. However, the role of RSCs remains unclear to many and this must be addressed for effective relationships to be formed.

Governing Britain

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Author :
Publisher : Manchester University Press
ISBN 13 : 1526145464
Total Pages : 208 pages
Book Rating : 4.5/5 (261 download)

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Book Synopsis Governing Britain by : Philip Norton

Download or read book Governing Britain written by Philip Norton and published by Manchester University Press. This book was released on 2020-09-17 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who governs Britain? Is Parliament sovereign? Who chooses the Prime Minister? And who enforces the rules? The United Kingdom is in the throes of political and constitutional conflict. Tensions between different Westminster and Holyrood, and between the UK and the European Union, are part of a wider picture of constitutional flux. The United Kingdom is one of only three nations that does not have the principal provisions of the organs of state, nor is how they relate to one another and to the citizen embodied in a single document. Devolution and Brexit have given rise to calls for a codified constitution, but the debate has taken place against a background of confusion and uncertainty as to existing constitutional arrangements. We must first understand what already exists and how our constitution works today. This deeply informed and elegantly written book addresses the problems that have arisen in the context of the greatest political crisis our country has faced in decades.

Time for a People's Ombudsman Service - HC 655

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Author :
Publisher : The Stationery Office
ISBN 13 : 0215071743
Total Pages : 64 pages
Book Rating : 4.2/5 (15 download)

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Book Synopsis Time for a People's Ombudsman Service - HC 655 by : Great Britain: Parliament: House of Commons: Public Administration Select Committee

Download or read book Time for a People's Ombudsman Service - HC 655 written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2014-04-28 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this report the Public Administration Select Committee (PASC) calls for a 'People's Ombudsman' and says the Parliamentary and Health Service Ombudsman (PHSO), which investigates complaints against the NHS and other government departments and agencies, is outdated. Citizens should have direct and more user-friendly access to the Ombudsman. None of the Ombudsmen created since the PHSO's operations were established in legislation 47 years ago have adopted the same restricted model as the Parliamentary Ombudsman. As a priority, the restriction on citizens' direct and open access to PHSO, known as the MP filter, must be abolished (as is already the case in respect of NHS complaints). PHSO must be able to receive complaints other than in writing: such as in person, by telephone or online, just as is expected of any normal complaints system. PHSO should have powers to investigate areas of concern without having first to receive a complaint from a service user. Parliament should strengthen the accountability of PHSO. PASC, along with other Departmental Select Committees, should make greater use of the intelligence gathered by the PHSO to hold Government to account. A consultation should be held on the creation of a single public services ombudsman for England. At the same time, there must be a distinctive ombudsman service for UK non-devolved matters.