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Author : Rocco M. Angelo
Publisher :
ISBN 13 :
Total Pages : 560 pages
Book Rating : 4.3/5 ( download)
Download or read book Hospitality Today written by Rocco M. Angelo and published by . This book was released on 1994 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Rocco M. Angelo
Publisher : Educational Institute of American Hotel & Motel Association
ISBN 13 : 9780866123631
Total Pages : 556 pages
Book Rating : 4.1/5 (236 download)
Download or read book Hospitality Today written by Rocco M. Angelo and published by Educational Institute of American Hotel & Motel Association. This book was released on 2011 with total page 556 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This textbook provides readers with a comprehensive introduction to the many entities that make up the hospitality industry, as well as an overview of today's hot issues, including ethical challenges and management concerns. The seventh edition features new information on: green hotels and restaurants and sustainable tourism development; hotel technology, computer-based restaurant control systems, and virtual meetings; application of management techniques such as Six Sigma and Balanced Scorecard; how the Internet, e-mail, and social media have changed hospitality marketing."--Publisher description.
Author : Rocco M Angelo
Publisher : Pearson Higher Ed
ISBN 13 : 0133454231
Total Pages : 594 pages
Book Rating : 4.1/5 (334 download)
Download or read book Hospitality Today (AHLEI) written by Rocco M Angelo and published by Pearson Higher Ed. This book was released on 2013-05-06 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. New hospitality management students and employees new to the hospitality industry will benefit from this thorough introduction to the field of hospitality. Hospitality Today, a best-selling textbook, rich with full-color photos and illustrations, provides students with a comprehensive introduction to the many entities that make up the hospitality industry, such as hotels, restaurants, clubs, cruise lines, and casino hotels. They will learn about hospitality careers, the importance of service, and how hotels and restaurants are organized, as well as an overview of today’s hot issues, including ethical challenges and management concerns. Numerous examples, exhibits, and statistics give students an up-to-date look at the dynamic hospitality field.
Author : Chekitan S. Dev
Publisher : Cornell University Press
ISBN 13 : 0801465265
Total Pages : 191 pages
Book Rating : 4.8/5 (14 download)
Download or read book Hospitality Branding written by Chekitan S. Dev and published by Cornell University Press. This book was released on 2012-11-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years the brand has moved squarely into the spotlight as the key to success in the hospitality industry. Business strategy once began with marketing and incorporated branding as one of its elements; today the brand drives marketing within the larger hospitality enterprise. Not only has it become the chief means of attracting customers, it has, more broadly, become the chief organizing principle for most hospitality organizations. The never-ending quest for market share follows trend after trend, from offering ever more elaborate and sophisticated amenities to the use of social media as a marketing tool—all driven by the preeminence of the brand. Chekitan S. Dev’s award-winning research has appeared in leading journals including Cornell Hospitality Quarterly, Journal of Marketing, and Harvard Business Review. He is the recipient of several major hospitality research and teaching awards. A former corporate executive with Oberoi Hotels & Resorts, he has served corporate, government, education, advisory, and private equity clients in more than forty countries as consultant, seminar leader, keynote speaker and expert witness. Hospitality Branding brings together the most important insights from the author’s many years of research and experience, all in a single, affordably priced volume (available in both print and eBook formats). Skillfully blending the knowledge of recent history, the wisdom of cutting-edge research, and promise of future trends, this book offers hospitality organizations the advice they need to survive and thrive in today’s competitive global business environment.
Author : Rocco M. Angelo
Publisher : Educational Institute of American Hotel & Motel Association
ISBN 13 : 9780866120838
Total Pages : 598 pages
Book Rating : 4.1/5 (28 download)
Download or read book An Introduction to Hospitality Today written by Rocco M. Angelo and published by Educational Institute of American Hotel & Motel Association. This book was released on 1994 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Darrell Clifton
Publisher : CRC Press
ISBN 13 : 1439874379
Total Pages : 334 pages
Book Rating : 4.4/5 (398 download)
Download or read book Hospitality Security written by Darrell Clifton and published by CRC Press. This book was released on 2019-08-08 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today's hospitality practitioner. Designed for both novice security professionals and industry veterans in need of a reference, the book covers: Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk The security plan, where you decide how to apply various layers of control to mitigate the risks Budgeting: the amount of money available to implement the plan determines the next step Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan Staffing: scheduling, wages, deployment, and contract security Training, including specialized topics such as use of force and bike patrol Physical security and patrol procedures Alarm and camera systems and various software programs Emergency procedures and response Investigations, interviews, and crime analysis Executive skills: learning from proven leadership styles Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them-all the while keeping customers and personnel safe and improving the bottom line.
Author : Frederick Demicco
Publisher :
ISBN 13 : 9781524907570
Total Pages : 0 pages
Book Rating : 4.9/5 (75 download)
Download or read book Strategic Management for Hospitality and Travel: Today and Tomorrow written by Frederick Demicco and published by . This book was released on 2019-04-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focuses on strategy for companies during a time of prosperity and uncertainty. Written in an entrepreneurial and an environmental-scanning approach, this book helps students learn to read and interpret the trends in society that bring opportunity and threats to hospitality firms.
Author : Micah Solomon
Publisher : SelectBooks, Inc.
ISBN 13 : 159079379X
Total Pages : 191 pages
Book Rating : 4.5/5 (97 download)
Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Author : Rocco M. Angelo
Publisher :
ISBN 13 : 9780866121293
Total Pages : 518 pages
Book Rating : 4.1/5 (212 download)
Download or read book Hospitality Today written by Rocco M. Angelo and published by . This book was released on 1994 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Taylor Scott
Publisher : BenBella Books
ISBN 13 : 1953295223
Total Pages : 257 pages
Book Rating : 4.9/5 (532 download)
Download or read book Lead with Hospitality written by Taylor Scott and published by BenBella Books. This book was released on 2021-04-27 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
Author : Rosaria Butterfield
Publisher : Crossway
ISBN 13 : 1433557894
Total Pages : 258 pages
Book Rating : 4.4/5 (335 download)
Download or read book The Gospel Comes with a House Key written by Rosaria Butterfield and published by Crossway. This book was released on 2018-04-16 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: What did God use to draw a radical, committed unbeliever to himself? Did God take her to an evangelistic rally? Or, since she had her doctorate in literature, did he use something in print? No, God used an invitation to dinner in a modest home, from a humble couple who lived out the gospel daily, simply, and authentically. With this story of her conversion as a backdrop, Rosaria Butterfield invites us into her home to show us how God can use this same "radical, ordinary hospitality" to bring the gospel to our lost friends and neighbors. Such hospitality sees our homes as not our own, but as God's tools for the furtherance of his kingdom as we welcome those who look, think, believe, and act differently from us into our everyday, sometimes messy lives—helping them see what true Christian faith really looks like.
Author : Will Guidara
Publisher : Penguin
ISBN 13 : 0593418581
Total Pages : 289 pages
Book Rating : 4.5/5 (934 download)
Download or read book Unreasonable Hospitality written by Will Guidara and published by Penguin. This book was released on 2022-10-25 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read New York Times bestseller that's redefining hospitality and inspiring readers in every industry. - Featured in FX's The Bear and Showtime's Billions - JP Morgan NextList Pick Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.
Author : Rocco M. Angelo
Publisher :
ISBN 13 : 9780866125093
Total Pages : 512 pages
Book Rating : 4.1/5 (25 download)
Download or read book Hospitality Today written by Rocco M. Angelo and published by . This book was released on 2017 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Keith W. F. Stavely
Publisher : Univ of Massachusetts Press
ISBN 13 : 9781558498617
Total Pages : 0 pages
Book Rating : 4.4/5 (986 download)
Download or read book Northern Hospitality written by Keith W. F. Stavely and published by Univ of Massachusetts Press. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A lively introduction to New England cooks, cookbooks, and recipes
Author : Ira Vouk
Publisher : Ira Vouk Hospitality Technology and Revenue Management Consulting
ISBN 13 : 1716137780
Total Pages : pages
Book Rating : 4.7/5 (161 download)
Download or read book HOSPITALITY 2.0: Digital Revolution in the Hotel Industry written by Ira Vouk and published by Ira Vouk Hospitality Technology and Revenue Management Consulting. This book was released on 2022-01-31 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about the past, present, and future of hospitality. It presents a comprehensive study on the state of the industry by describing the challenges it has been dealing with, major disruptions in the recent years, effects of tech evolution, cloud computing, alternative accommodations and COVID-19, with a glimpse into what the future holds in the next 5-10 years and how we can get there faster and more efficiently. It contains exclusive interviews with industry leaders and technology founders who share their stories about what inspired them to start their companies, how they overcame the challenges presented by the hospitality industry, and how they developed their products into key elements of the hospitality ecosystem. You will also find interviews with companies like Google and AWS where they share their vision on how to move the industry forward through technology and what they are already doing in that area. This book is best suited for: hotel owners and managers, executives of hospitality companies, technology founders, investors, hospitality professors and students as well as anyone else who has an interest in the hospitality industry and shares my passion for its evolution. Regardless of your current experience and knowledge level, you will learn many new things about the industry. At least one ‘Aha!’ moment per chapter is guaranteed.
Author : Dorothy Day
Publisher : Our Sunday Visitor
ISBN 13 : 1612783759
Total Pages : 235 pages
Book Rating : 4.6/5 (127 download)
Download or read book House of Hospitality written by Dorothy Day and published by Our Sunday Visitor. This book was released on 2015-02-02 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A great many of these notes were not written for publication, but for my own self in moments of trouble and in moments of peace and joy." Dorothy Day's reflections-written on the fly over five hectic years-reveal not only the beginnings of the Catholic Worker Movement, but the mind of a heroic woman as she responds to the demands of faith. Now back in print after seventy-five years, House of Hospitality is packed with stories of sacrifice and kindness, strikes and protests, hunger and soup lines, the rough reality of tenement life, and the foul odor of poverty. "I do penance through my nose continually," Dorothy wrote. And yet, as she said, "Our lives are made up of little miracles day by day." Dorothy Day and her fellow workers were "poor for the poor," as Pope Francis has exhorted, and the early years of this Gospel-driven moment have much to teach us about how we can live, today, with a heart for others. "Love and ever more love," Dorothy said, "is the only solution to every problem that comes up."
Author : Whitney Miller
Publisher : Rodale Books
ISBN 13 : 1609613538
Total Pages : 194 pages
Book Rating : 4.6/5 (96 download)
Download or read book Modern Hospitality written by Whitney Miller and published by Rodale Books. This book was released on 2011-07-05 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Known by TV viewers as the Mississippi belle whose demure demeanor belied nerves of steel and true culinary skill, America watched Whitney Miller crush the competition and become the first winner of MasterChef Season 1. Now Whitney's long-awaited dream of writing her first cookbook has come true as she shares her favorite recipes and entertaining secrets in Modern Hospitality. As a little girl in small-town Mississippi, Whitney grew up cooking at the elbows of true masters of Southern cuisine: her mother, grandmothers, and great-grandmothers. From the secret to making perfect, flaky biscuits to the art of whipping up Sunday supper for a crowd, Whitney not only learned how to create much-loved dishes for friends and family but also discovered the most essential ingredient for any meal: hospitality. In Modern Hospitality, Whitney offers a fresh take on classic dishes passed down throughout generations of Southern women. In addition to providing more than 75 original recipes that showcase regional ingredients and authentic flavors, Whitney also shares her stories of family, tradition, and suggestions for effortless entertaining. Bring a taste of the South into your home with dishes like Oven-Fried Catfish, Shrimp and Sausage with Grits Soufflé, Mississippi Cheesesteak, and Sweet Potato Peanut Butter Blondies. With recipes this simple, elegant, and delicious, it's easy to turn any occasion into something special.
