High Tech High Touch

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High-Tech, High-Touch Customer Service

Author : Micah Solomon
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814417906
Total Pages : 209 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis High-Tech, High-Touch Customer Service by : Micah Solomon

Download or read book High-Tech, High-Touch Customer Service written by Micah Solomon and published by AMACOM Div American Mgmt Assn. This book was released on 2012-05-26 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowermentùlashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to surviveùand thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: ò Six major customer trends and what they mean for your business ò Eight unbreakable rules for social media customer service ò How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content ò The rising power of self-serviceùand how to design it properly ò How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wideùonline and off.

High-Tech High-Touch Recruiting

Author : Barbara Bruno
Publisher : Kogan Page Publishers
ISBN 13 : 1789665167
Total Pages : 233 pages
Book Rating : 4.7/5 (896 download)

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Book Synopsis High-Tech High-Touch Recruiting by : Barbara Bruno

Download or read book High-Tech High-Touch Recruiting written by Barbara Bruno and published by Kogan Page Publishers. This book was released on 2020-09-10 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: CATEGORY SILVER WINNER: Axiom Awards 2021 - Human Resources/Employee Training Category Despite global economic conditions, companies are always looking to attract and retain the best talent. Unfortunately, almost 30% of US job seekers leave a new job within the first 30 days. Why? Many new recruiters rely too heavily on high-tech tools to attract candidates and may not have learned the fundamental relationship-building skills that help recruiters ensure that clients and candidates are a good match. High-Tech High-Touch Recruiting provides recruiters with an end-to-end process for recruiting the highest caliber talent who, after they are hired, will become engaged employees. While emphasizing the overall importance of building "high-touch" relationship-building skills, the book outlines how these can be blended successfully with "high-tech" tools such as AI-powered software applications to identify a large pool of qualified job candidates. Once you've identified candidates, the author cautions against the sole use of text and email communication and suggests that recruiters conduct a general interview in order to better ascertain whether a candidate is the best fit for the role. High-Tech High-Touch Recruiting comes with online resources including sample offer letters, recruiting scripts, job requisitions, interview scorecard, a listing of characteristics of best hires and guidelines for a 9-step telephone interview process.

High Tech and High Touch

Author : James E. Coverdill
Publisher : Cornell University Press
ISBN 13 : 1501714007
Total Pages : 237 pages
Book Rating : 4.5/5 (17 download)

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Book Synopsis High Tech and High Touch by : James E. Coverdill

Download or read book High Tech and High Touch written by James E. Coverdill and published by Cornell University Press. This book was released on 2017-11-15 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: In High Tech and High Touch, James E. Coverdill and William Finlay invite readers into the dynamic world of headhunters, personnel professionals who acquire talent for businesses and other organizations on a contingent-fee basis. In a high-tech world where social media platforms have simplified direct contact between employers and job seekers, Coverdill and Finlay acknowledge, it is relatively easy to find large numbers of apparently qualified candidates. However, the authors demonstrate that headhunters serve a valuable purpose in bringing high-touch search into the labor market: they help parties on both sides of the transaction to define their needs and articulate what they have to offer. As well as providing valuable information for sociologists and economists, High Tech and High Touch demonstrates how headhunters approach practical issues such as identifying and attracting candidates; how they solicit, secure, and evaluate search assignments from client companies; and how they strive to broker interactions between candidates and clients to maximize the likelihood that the right people land in the right jobs.

Radically Human

Author : Paul Daugherty
Publisher : Harvard Business Press
ISBN 13 : 1647821096
Total Pages : 152 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Radically Human by : Paul Daugherty

Download or read book Radically Human written by Paul Daugherty and published by Harvard Business Press. This book was released on 2022-04-26 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology advances are making tech more . . . human. This changes everything you thought you knew about innovation and strategy. In their groundbreaking book, Human + Machine, Accenture technology leaders Paul R. Daugherty and H. James Wilson showed how leading organizations use the power of human-machine collaboration to transform their processes and their bottom lines. Now, as new AI powered technologies like the metaverse, natural language processing, and digital twins begin to rapidly impact both life and work, those companies and other pioneers across industries are tipping the balance even more strikingly toward the human side with technology-led strategy that is reshaping the very nature of innovation. In Radically Human, Daugherty and Wilson show this profound shift, fast-forwarded by the pandemic, toward more human—and more humane—technology. Artificial intelligence is becoming less artificial and more intelligent. Instead of data-hungry approaches to AI, innovators are pursuing data-efficient approaches that enable machines to learn as humans do. Instead of replacing workers with machines, they're unleashing human expertise to create human-centered AI. In place of lumbering legacy IT systems, they're building cloud-first IT architectures able to continuously adapt to a world of billions of connected devices. And they're pursuing strategies that will take their place alongside classic, winning business formulas like disruptive innovation. These against-the-grain approaches to the basic building blocks of business—Intelligence, Data, Expertise, Architecture, and Strategy (IDEAS)—are transforming competition. Industrial giants and startups alike are drawing on this radically human IDEAS framework to create new business models, optimize post-pandemic approaches to work and talent, rebuild trust with their stakeholders, and show the way toward a sustainable future. With compelling insights and fresh examples from a variety of industries, Radically Human will forever change the way you think about, practice, and win with innovation.

Hi-Tech Hi-Touch Branding

Author : Paul Temporal
Publisher :
ISBN 13 :
Total Pages : 248 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Hi-Tech Hi-Touch Branding by : Paul Temporal

Download or read book Hi-Tech Hi-Touch Branding written by Paul Temporal and published by . This book was released on 2001-01-12 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: "There's branding and there's high-tech branding and the differences are enormous. The authors do a great job in isolating the many important principles of branding in an increasingly high-technology world." Al Ries Chairman, Ries & Ries Co-author, The 11 Immutable Laws of Internet Branding "The internet and e-commerce have inspired phenomenal changes in the business world, but at least one thing has remained constant: the importance of building a strong brand." Ed Zander President, Sun Microsystems, Inc. "Building a strong consumer brand has always been a monumental task. But, never more so than today, with the explosion of technology, innovation and communication. Paul Temporal has taken a pragmatic and credible approach to suggesting how this effort can be tackled, through his reiteration of basic branding principles, to his reliving case studies of companies which point the way forward. Along the way, he reminds us that branding is all about building a long-lasting and meaningful relationship with consumers." Aaron Boey Vice-President, Marketing Philips Consumer Electronics, Asia-Pacific & Middle-East "Paul Temporal and KC Lee offer us a book full of thought-provoking views and case studies relevant to Internet-Age companies. Insightful and informative, this book challenges you to think through every element of your online branding and customer experience. It is a useful read for any executive who is in charge of brand strategy development and management." Jay Sibel Vice-President, Communications and High Technology Practice A.T. Kearney "In the hi-tech age, building and sustaining great brands are even more critical than ever. The strength of the brand is the only differentiator in a world of connected and knowledgeable customers." Steve Ballmer President, Microsoft

IT's About Patient Care: Transforming Healthcare Information Technology the Cleveland Clinic Way

Author : C. Martin Harris
Publisher : McGraw Hill Professional
ISBN 13 : 1259642941
Total Pages : 241 pages
Book Rating : 4.2/5 (596 download)

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Book Synopsis IT's About Patient Care: Transforming Healthcare Information Technology the Cleveland Clinic Way by : C. Martin Harris

Download or read book IT's About Patient Care: Transforming Healthcare Information Technology the Cleveland Clinic Way written by C. Martin Harris and published by McGraw Hill Professional. This book was released on 2016-10-19 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: A proven working model of healthcare IT as a transformative clinical and business engine—from one of the world’s leading healthcare organizations Exciting new technology is revolutionizing healthcare in the twenty-first century. This visionary guide by Cleveland Clinic’s esteemed CIO shows you how to design, implement, and maximize your organization’s IT systems to deliver fully integrated, coordinated, high-quality care. You’ll learn how to: • Collaborate with patients: Track and monitor patients’ progress and communicate with them any time, anywhere. • Coordinate multiple caregivers and care teams: Build a network of communication among healthcare professionals across disciplines in different locations who are working on a single patient case; and integrate various IT systems into a fully functioning network. • Optimize electronic medical records: Quickly pull up and share patient histories, test results, and other essential data to provide timely care; and expand real-time access to clinical data and research. • Use IT for competitive advantage: Enable live chats, virtual visits, and online second opinions; create a content-rich, user-friendly website; build a social media strategy that engages patients and caregivers alike. Using the latest advancements in IT, you’ll be able to access and apply a wide range of online tools and field-tested strategies to any organization. Go behind the scenes at Clinic Cleveland to see how caregivers executed their IT strategy in a working environment—and how patients benefitted as a result. You’ll find simple but powerful ways to expand your IT network and provide personal, one-on-one care to all of your patients, anywhere in the world. By connecting your patients with caregivers—and caregivers with each other—you’ll be better equipped to diagnose conditions, recommend treatments, and monitor patients in ways that weren’t even possible 10 years ago. And you’ll see a vision of where IT is headed in the Internet of Healthcare. This is the future of healthcare. It’s on your computer, your phone, your tablet, your network, and the world wide web. It’s the IT advantage that makes organizations like Cleveland Clinic so successful—and patients healthier and happier. It’s about time. IT’s About Patient Care.

The Distracted Mind

Author : Adam Gazzaley
Publisher : MIT Press
ISBN 13 : 0262336324
Total Pages : 303 pages
Book Rating : 4.2/5 (623 download)

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Book Synopsis The Distracted Mind by : Adam Gazzaley

Download or read book The Distracted Mind written by Adam Gazzaley and published by MIT Press. This book was released on 2016-09-16 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: A “brilliant and practical” study of why our brains aren’t built for media multitasking—and how we can learn to live with technology in a more balanced way (Jack Kornfield, author of The Wise Heart) Most of us will freely admit that we are obsessed with our devices. We pride ourselves on our ability to multitask—read work email, reply to a text, check Facebook, watch a video clip. Talk on the phone, send a text, drive a car. Enjoy family dinner with a glowing smartphone next to our plates. We can do it all, 24/7! Never mind the errors in the email, the near-miss on the road, and the unheard conversation at the table. In The Distracted Mind, Adam Gazzaley and Larry Rosen—a neuroscientist and a psychologist—explain why our brains aren't built for multitasking, and suggest better ways to live in a high-tech world without giving up our modern technology. The authors explain that our brains are limited in their ability to pay attention. We don't really multitask but rather switch rapidly between tasks. Distractions and interruptions, often technology-related—referred to by the authors as “interference”—collide with our goal-setting abilities. We want to finish this paper/spreadsheet/sentence, but our phone signals an incoming message and we drop everything. Even without an alert, we decide that we “must” check in on social media immediately. Gazzaley and Rosen offer practical strategies, backed by science, to fight distraction. We can change our brains with meditation, video games, and physical exercise; we can change our behavior by planning our accessibility and recognizing our anxiety about being out of touch even briefly. They don't suggest that we give up our devices, but that we use them in a more balanced way.

Mr. Lincoln's High-tech War

Author : Thomas B. Allen
Publisher : National Geographic Books
ISBN 13 : 9781426303791
Total Pages : 152 pages
Book Rating : 4.3/5 (37 download)

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Book Synopsis Mr. Lincoln's High-tech War by : Thomas B. Allen

Download or read book Mr. Lincoln's High-tech War written by Thomas B. Allen and published by National Geographic Books. This book was released on 2009 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows the part technology played in the North winning the Civil War over the South and how Lincoln appreciated technology after awhile.

Entrepreneurial Finance and Accounting for High-Tech Companies

Author : Frank J. Fabozzi
Publisher : MIT Press
ISBN 13 : 0262336901
Total Pages : 449 pages
Book Rating : 4.2/5 (623 download)

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Book Synopsis Entrepreneurial Finance and Accounting for High-Tech Companies by : Frank J. Fabozzi

Download or read book Entrepreneurial Finance and Accounting for High-Tech Companies written by Frank J. Fabozzi and published by MIT Press. This book was released on 2016-11-10 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Financial aspects of launching and operating a high-tech company, including risk analysis, business models, U.S. securities law, financial accounting, tax issues, and stock options, explained accessibly. This book offers an accessible guide to the financial aspects of launching and operating a high-tech business in such areas as engineering, computing, and science. It explains a range of subjects—from risk analysis to stock incentive programs for founders and key employees—for students and aspiring entrepreneurs who have no prior training in finance or accounting. The book begins with the rigorous analysis any prospective entrepreneur should undertake before launching a business, covering risks associated with a new venture, the reasons startup companies fail, and the stages of financing. It goes on to discuss business models and their components, business plans, and exit planning; forms of business organization, and factors to consider in choosing one; equity allocation to founders and employees; applicable U.S. securities law; and sources of equity capital. The book describes principles of financial accounting, the four basic financial statements, and financial ratios useful in assessing management performance. It also explains financial planning and the use of budgets; profit planning; stock options and other option-type awards; methodologies for valuing a private company; economic assessment of a potential investment project; and the real options approach to risk and managerial flexibility. Appendixes offer case studies of Uber and of the valuation of Tentex.

The Age of Surveillance Capitalism

Author : Shoshana Zuboff
Publisher : PublicAffairs
ISBN 13 : 1610395700
Total Pages : 683 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis The Age of Surveillance Capitalism by : Shoshana Zuboff

Download or read book The Age of Surveillance Capitalism written by Shoshana Zuboff and published by PublicAffairs. This book was released on 2019-01-15 with total page 683 pages. Available in PDF, EPUB and Kindle. Book excerpt: The challenges to humanity posed by the digital future, the first detailed examination of the unprecedented form of power called "surveillance capitalism," and the quest by powerful corporations to predict and control our behavior. In this masterwork of original thinking and research, Shoshana Zuboff provides startling insights into the phenomenon that she has named surveillance capitalism. The stakes could not be higher: a global architecture of behavior modification threatens human nature in the twenty-first century just as industrial capitalism disfigured the natural world in the twentieth. Zuboff vividly brings to life the consequences as surveillance capitalism advances from Silicon Valley into every economic sector. Vast wealth and power are accumulated in ominous new "behavioral futures markets," where predictions about our behavior are bought and sold, and the production of goods and services is subordinated to a new "means of behavioral modification." The threat has shifted from a totalitarian Big Brother state to a ubiquitous digital architecture: a "Big Other" operating in the interests of surveillance capital. Here is the crucible of an unprecedented form of power marked by extreme concentrations of knowledge and free from democratic oversight. Zuboff's comprehensive and moving analysis lays bare the threats to twenty-first century society: a controlled "hive" of total connection that seduces with promises of total certainty for maximum profit -- at the expense of democracy, freedom, and our human future. With little resistance from law or society, surveillance capitalism is on the verge of dominating the social order and shaping the digital future -- if we let it.

High-tech Ventures

Author : C. Gordon Bell
Publisher :
ISBN 13 :
Total Pages : 430 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis High-tech Ventures by : C. Gordon Bell

Download or read book High-tech Ventures written by C. Gordon Bell and published by . This book was released on 1991-07-22 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is written primarily for people who are creating the future high-tech world by designing, building, and marketing innovative products. More specifically, it is for all engineers, engineering managers, entrepreneurs and intapreneurs. The book provides insight into the problems entrepreneurs face and gives a model for successful startup companies in a formal checklist.

Won’t Lose This Dream

Author : Andrew Gumbel
Publisher : The New Press
ISBN 13 : 1620979284
Total Pages : 187 pages
Book Rating : 4.6/5 (29 download)

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Book Synopsis Won’t Lose This Dream by : Andrew Gumbel

Download or read book Won’t Lose This Dream written by Andrew Gumbel and published by The New Press. This book was released on 2024-09-03 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: The “heartfelt” (Shelf Awareness) story of how Georgia State University tore up the rulebook for educating lower-income students Published to wide acclaim, Won’t Lose This Dream is the “illuminating” (Times Literary Supplement) story of a public university that has blazed an extraordinary trail for lower-income and first-generation students in downtown Atlanta, the birthplace of the civil rights movement. “A powerful story of institutional transformation” (bestselling author Beverly Daniel Tatum), Won’t Lose This Dream shows how Georgia State University has upended the conventional wisdom about low-income students by harnessing the power of big data to identify and remove obstacles that previously stopped them from graduating—an earthshaking achievement that is reverberating across every college campus today. “Drawing on extensive on-the-ground reporting” (Kirkus Reviews), Andrew Gumbel delivers a thrilling, blow-by-blow account of visionary leaders who overcame fierce resistance, and the remarkable students whose resilience and determination inspired the work at every stage. Their success shows how the promise of social advancement through talent and hard work, the essence of the American dream, can be rekindled even in an age of deep inequalities and divisive politics. “A superb work for anyone interested in higher education” (Library Journal), Won’t Lose This Dream “lays out a persuasive vision for reform” (Publishers Weekly) and a concrete vision of higher ed that works for all Americans.

Will Your Way Back

Author : James H. Osborne
Publisher : Greenleaf Book Group
ISBN 13 : 1632991136
Total Pages : 360 pages
Book Rating : 4.6/5 (329 download)

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Book Synopsis Will Your Way Back by : James H. Osborne

Download or read book Will Your Way Back written by James H. Osborne and published by Greenleaf Book Group. This book was released on 2017-02-07 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Incredible Journey of Recovery James H. Osborne suffered a tragic spinal cord injury from a road cycling accident that rendered him quadriplegic. Though doctors said he would likely never walk again, James has been fighting for nine years to recover his body. Will Your Way Back chronicles his journey, an exercise of will, to walk again and live independently. James has struggled professionally, physically, emotionally, and spiritually to overcome his disability and persevere in pursuit of a new normal. His story is unique and compelling, and if you have ever suffered loss, or have a loved one who is suffering this way, you will draw hope from his inspiring story. Sometimes you must let go and find a new path, a new way to success: Define your terms, take a stand, and choose to win.

A Whole New Mind

Author : Daniel H. Pink
Publisher : Penguin
ISBN 13 : 1101157909
Total Pages : 305 pages
Book Rating : 4.1/5 (11 download)

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Book Synopsis A Whole New Mind by : Daniel H. Pink

Download or read book A Whole New Mind written by Daniel H. Pink and published by Penguin. This book was released on 2006-03-07 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times Bestseller An exciting--and encouraging--exploration of creativity from the author of When: The Scientific Secrets of Perfect Timing The future belongs to a different kind of person with a different kind of mind: artists, inventors, storytellers-creative and holistic "right-brain" thinkers whose abilities mark the fault line between who gets ahead and who doesn't. Drawing on research from around the world, Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others) outlines the six fundamentally human abilities that are absolute essentials for professional success and personal fulfillment--and reveals how to master them. A Whole New Mind takes readers to a daring new place, and a provocative and necessary new way of thinking about a future that's already here.

New Fibers

Author : Tatsuya Hongu
Publisher : Elsevier
ISBN 13 : 1855737574
Total Pages : 270 pages
Book Rating : 4.8/5 (557 download)

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Book Synopsis New Fibers by : Tatsuya Hongu

Download or read book New Fibers written by Tatsuya Hongu and published by Elsevier. This book was released on 1997-01-01 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of New Fibers was enthusiastically received by a worldwide audience and this second edition has provided an opportunity to revise and update its contents and examine new developments since 1990.There have been considerable changes in the nature of the fibers being produced, the production methods and in consumers' values and expectations. Since 1990, the march of high-tech fibers has continued, with an ever increasing sub-division to meet specialised applications, as in high performance, high-function and high-sense fibers.New research and development has produced fibers with high tenacity and modulus to give the super-fibers now used as industrial materials. The more aesthetic and comfortable modern lifestyle has given rise to improved Shin-gosen and it is this springboard that leads on to 'fibers for the next millennium', the subject of a new chapter. Another new chapter examines the resurgence of synthetic cellulosics since 1990, in particular the various solvent-spun fibers of the Lyocell and Tencell families.

Crossing the Chasm

Author : Geoffrey A. Moore
Publisher : Harper Collins
ISBN 13 : 0061795860
Total Pages : 254 pages
Book Rating : 4.0/5 (617 download)

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Book Synopsis Crossing the Chasm by : Geoffrey A. Moore

Download or read book Crossing the Chasm written by Geoffrey A. Moore and published by Harper Collins. This book was released on 2009-03-17 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is the bestselling guide that created a new game plan for marketing in high-tech industries. Crossing the Chasm has become the bible for bringing cutting-edge products to progressively larger markets. This edition provides new insights into the realities of high-tech marketing, with special emphasis on the Internet. It's essential reading for anyone with a stake in the world's most exciting marketplace.

Capitalism in Chaos

Author : Máté Rigó
Publisher : Cornell University Press
ISBN 13 : 1501764667
Total Pages : 257 pages
Book Rating : 4.5/5 (17 download)

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Book Synopsis Capitalism in Chaos by : Máté Rigó

Download or read book Capitalism in Chaos written by Máté Rigó and published by Cornell University Press. This book was released on 2022-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capitalism in Chaos explores an often-overlooked consequence and paradox of the First World War—the prosperity of business elites and bankers in service of the war effort during the destruction of capital and wealth by belligerent armies. This study of business life amid war and massive geopolitical changes follows industrialists and policymakers in Central Europe as the region became crucially important for German and subsequently French plans of economic and geopolitical expansion in the late nineteenth and early twentieth centuries. Based on extensive research in sixteen archives, five languages, and four states, Máté Rigó demonstrates that wartime destruction and the birth of "war millionaires" were two sides of the same coin. Despite the recent centenaries of the Great War and the Versailles peace treaties, knowledge of the overall impact of war and border changes on business life remains sporadic, based on scant statistics and misleading national foci. Consequently, most histories remain wedded to the viewpoint of national governments and commercial connections across national borders. Capitalism in Chaos changes the static historical perspective by presenting Europe's East as the economic engine of the continent. Rigó accomplishes this paradigm shift by focusing on both supranational regions—including East-Central and Western Europe—as well as the eastern and western peripheries of Central Europe, Alsace-Lorraine and Transylvania, from the 1870s until the 1920s. As a result, Capitalism in Chaos offers a concrete, lively history of economics during major world crises, with a contemporary consciousness toward inequality and disparity during a time of collapse.