Help Desk Practitioners Handbook

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Help Desk Practitioner's Handbook

Author : Barbara Czegel
Publisher : John Wiley & Sons
ISBN 13 : 1119177782
Total Pages : 414 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Help Desk Practitioner's Handbook by : Barbara Czegel

Download or read book Help Desk Practitioner's Handbook written by Barbara Czegel and published by John Wiley & Sons. This book was released on 2015-05-21 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/

Help Desk Practitioner's Handbook

Author : Barbara Czegel
Publisher :
ISBN 13 : 9781417625444
Total Pages : pages
Book Rating : 4.6/5 (254 download)

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Book Synopsis Help Desk Practitioner's Handbook by : Barbara Czegel

Download or read book Help Desk Practitioner's Handbook written by Barbara Czegel and published by . This book was released on 1998-12-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The author, who is president of a firm that provides Help Desk training and seminars across Canada, provides a bible for Help desk analysts and staff members--either new or seasoned professionals--in their daily job requirements.

IT Governance Today - A Practitioner's Handbook

Author : Alan Calder
Publisher : IT Governance Ltd
ISBN 13 : 190535603X
Total Pages : 168 pages
Book Rating : 4.9/5 (53 download)

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Book Synopsis IT Governance Today - A Practitioner's Handbook by : Alan Calder

Download or read book IT Governance Today - A Practitioner's Handbook written by Alan Calder and published by IT Governance Ltd. This book was released on 2005-05-27 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, relevant manual to IT governance This book is essential if you're serious about making you IT governance practices add value. It reviews the strengths and weaknesses of the leading frameworks - including COSO, CoBIT, ITIL, ISO15000, ISO17799, AS8015 and GAISP - in the context of competitiveness, corporate governance demands and regulatory requirements. Aimed squarely at IT governance practitioners (including board members, owners, directors, partners, senior executives, IT managers, governance practioners, professional advisers, project managers, process owners, and intelligent people in public and private sector organisations everywhere) - IT Governance Today is a comprehensive snapshot of IT governance in the corporate world today. An integrated IT governance model IT governance is a board-led management framework - not a software 'solution' or a single, proprietary framework - for making IT an integrated, value-adding part of the business. IT Governance Today: A Practitione'rs Handbook proposes an integrated IT governance model that pulls together the key components of these frameworks into a single integrated model that overcomes the limitations of each, and creates a comprehensive tool that is truly capable of generating long-term business value. An overview of modern IT governance The book contains a substantial chapter on the role of the Chief Information Office (CIO), and an optimum management structure (including Chief Knowledge Office (CKO), Chief Technology Officer (CTO) and Chief Information Security Officer (CISO), etc.) for the IT department that brings together all the key roles and responsibilities. Additional topics covered by this book include: IT Balanced Scorecard the Baldridge criteria capability maturity models (including CMMI and OPM3) the Zachman Framework for enterprise architecture project governance (including portfolio management, OPM3 and agile project management methodologies) operational risk and risk management frameworks such as Basel2 and the Treadway Commission's ERM financial concepts in the IT environment such as ROI and TCO IT performance optimisation IT audit Read this eBook today to get a grip on the concepts of IT governance.

IT Manager's Handbook

Author : Bill Holtsnider
Publisher : Morgan Kaufmann
ISBN 13 : 9781558606463
Total Pages : 376 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis IT Manager's Handbook by : Bill Holtsnider

Download or read book IT Manager's Handbook written by Bill Holtsnider and published by Morgan Kaufmann. This book was released on 2001 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a guide to help create budgets, manage projects, evaluate technology, and hire and motivate personnel.

Testing Practitioner Handbook

Author : Renu Rajani
Publisher : Packt Publishing Ltd
ISBN 13 : 1788290593
Total Pages : 350 pages
Book Rating : 4.7/5 (882 download)

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Book Synopsis Testing Practitioner Handbook by : Renu Rajani

Download or read book Testing Practitioner Handbook written by Renu Rajani and published by Packt Publishing Ltd. This book was released on 2017-03-22 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain insights into the latest technology and business trends within testing domains About This Book This book covers the latest trends that every Testing and QA professional should keep up-to-date with given the advancements in digital technologies. Master cutting-edge testing techniques for emerging areas such as IOT, Machine Learning, Cognitive. Best practices for Testing and Quality Assurance within several industry domains. Who This Book Is For This book is targeted at those working in the QA and Testing areas. The book does not cover testing basics, which QA professional are already familiar with—for example, writing a test plan or test case, and so on. What You Will Learn Understand the TCOE model, managed services, the structure of testing in Agile/DevOps engagements, factory models, and crowdsourcing Implement testing processes, practices, and automation tools in the Agile/DevOps life cycle Adapt to current technologies in social media, mobile, analytics and the Cloud Leverage cognitive intelligence/machine-learning, robotics, and the Internet of Things in testing How key industries/domains (consumer products and retail, energy and utilities, healthcare, telecom, and automotive) adapt to digital transformation Future directions for the QA industry, consulting careers, testing profession, and professionals In Detail The book is based on the author`s experience in leading and transforming large test engagements and architecting solutions for customer testing requirements/bids/problem areas. It targets the testing practitioner population and provides them with a single go-to place to find perspectives, practices, trends, tools, and solutions to test applications as they face the evolving digital world. This book is divided into five parts where each part explores different aspects of testing in the real world. The first module explains the various testing engagement models. You will then learn how to efficiently test code in different life cycles. The book discusses the different aspects of Quality Analysis consideration while testing social media, mobile, analytics, and the Cloud. In the last module, you will learn about futuristic technologies to test software. By the end of the book, you will understand the latest business and IT trends in digital transformation and learn the best practices to adopt for business assurance. Style and approach This book is a compilation of the latest business and IT trends in digital transformation & Tools and Best Practices that QA professionals need to adopt for business assurance.

The Emergency Practitioner's Handbook

Author : Mary Dawood
Publisher : CRC Press
ISBN 13 : 1000477029
Total Pages : 137 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis The Emergency Practitioner's Handbook by : Mary Dawood

Download or read book The Emergency Practitioner's Handbook written by Mary Dawood and published by CRC Press. This book was released on 2021-07-28 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: The development of urgent care centres within emergency departments and the proliferation of minor injury units and walk in centres in recent years has led to a parallel rise in Emergency Practitioners (EPs) whose professional backgrounds range between nursing, physiotherapy and paramedical sciences with nurses being the predominant group. These hybrid groups of clinicians combine nursing and medical knowledge to deliver timely effective care to patients presenting with a wide range of injuries and illness. This handbook is an ideal companion and aide memoire for daily practice, and an essential tool for EPs - enabling them to assess, diagnose, treat and discharge or refer the patient effectively. Written by emergency nurse practitioners who understand the thought processes and complexities of clinical decision making, this guide offers straightforward practical advice, particularly for those in isolated nurse led units or those working in a pressurised environment of the emergency department. General Practitioners and foundation year 2 doctors also increasingly work in emergency/urgent care settings and will find this guide invaluable for current, easy to access information.

The Lean Practitioner's Handbooks

Author : Mark Eaton
Publisher : Kogan Page Publishers
ISBN 13 : 0749467746
Total Pages : 328 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis The Lean Practitioner's Handbooks by : Mark Eaton

Download or read book The Lean Practitioner's Handbooks written by Mark Eaton and published by Kogan Page Publishers. This book was released on 2013-02-03 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Lean Practitioner's Handbook bridges the gap between the tools and concepts of Lean and the practical use of the tools. It offers a practical, easily accessible resource for anyone preparing for, implementing or evaluating lean activities covering key areas such as: aspects of a Lean Programme; scoping a programme; value stream mapping; 2P and 3P events; Rapid Improvement Events; managing for daily improvement; engaging the team; spotting problems and communicating progress. In addition, it offers a quick snapshot summary of the key tool and concepts of Lean plus easily applicable templates. Online supporting resources for this book include instructor's manuals on communications, events and standard work, templates for problem-solving and tables such as event summaries

HPCR Practitioner's Handbook on Monitoring, Reporting, and Fact-Finding

Author : Program on Humanitarian Policy and Conflict Research
Publisher : Cambridge University Press
ISBN 13 : 1316738353
Total Pages : 343 pages
Book Rating : 4.3/5 (167 download)

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Book Synopsis HPCR Practitioner's Handbook on Monitoring, Reporting, and Fact-Finding by : Program on Humanitarian Policy and Conflict Research

Download or read book HPCR Practitioner's Handbook on Monitoring, Reporting, and Fact-Finding written by Program on Humanitarian Policy and Conflict Research and published by Cambridge University Press. This book was released on 2017-10-12 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a portrait of the practice of monitoring, reporting, and fact-finding in the domain of human rights, international humanitarian law, and international criminal law. By analyzing the experiences of fifteen missions implemented over the course of the past decade, the book illuminates the key issues that these missions face and offers a roadmap for practitioners working on future missions. This book is the result of a five-year research study led by the Program on Humanitarian Policy and Conflict Research at Harvard University, Massachusetts. Based on extensive interviews conducted with fact-finding practitioners, this book consists of two parts. Part I offers a handbook that details methodological considerations for the design and implementation of fact-finding missions and commissions of inquiry. Part II - which consists of chapters written by scholars and practitioners - presents a more in-depth, scholarly examination of past fact-finding practices.

Ubiquitous and Pervasive Knowledge and Learning Management: Semantics, Social Networking and New Media to Their Full Potential

Author : Lytras, Miltiadis D.
Publisher : IGI Global
ISBN 13 : 1599044854
Total Pages : 324 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis Ubiquitous and Pervasive Knowledge and Learning Management: Semantics, Social Networking and New Media to Their Full Potential by : Lytras, Miltiadis D.

Download or read book Ubiquitous and Pervasive Knowledge and Learning Management: Semantics, Social Networking and New Media to Their Full Potential written by Lytras, Miltiadis D. and published by IGI Global. This book was released on 2007-02-28 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents an alternative view to ubiquitous and pervasive knowledge, architectural frameworks, and methodological issues, and introduces some of the major techniques and tools developed in the domain of ontology building, analysis, and semantic Web"--Provided by publisher.

Direct Instruction: A practitioner's handbook

Author : Kurt Engelmann
Publisher : John Catt
ISBN 13 : 1036005690
Total Pages : 435 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Direct Instruction: A practitioner's handbook by : Kurt Engelmann

Download or read book Direct Instruction: A practitioner's handbook written by Kurt Engelmann and published by John Catt. This book was released on 2024-04-05 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: Direct Instruction (DI) is a powerful instructional approach designed to ensure that students master critical skills and content required for more advanced learning. Although DI has existed since the late 1960s, there are many common misconceptions about the approach, its potential to enhance student learning and the way its proper implementation facilitates students' academic success. This book provides a systematic explanation of the Direct Instruction methodology and DI program design as it outlines a roadmap for teachers and school leaders on how to implement DI successfully. Divided into three main sections, the first section describes DI as a coherent and complete teaching-and-learning system that contrasts DI with lower case "di" or explicit instruction, which focuses on effective instructional delivery techniques. The second section provides a step-by-step guide to implementing DI. The third section is devoted to cautions about implementing DI. This section reinforces the notion that the physical possession of the DI curricula does not by itself lead to student success. Those who adopt DI need to ensure that it is implemented with fidelity for the benefit of their students who are reliant on them to provide them with the means to achieve their academic potential so they may lead healthy, productive lives.

The Practitioner Handbook of Project Controls

Author : Shane Forth
Publisher : Taylor & Francis
ISBN 13 : 1000194140
Total Pages : 459 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis The Practitioner Handbook of Project Controls by : Shane Forth

Download or read book The Practitioner Handbook of Project Controls written by Shane Forth and published by Taylor & Francis. This book was released on 2020-10-12 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although projects always carry risk, too many projects run late or exceed their original budgets by eye-watering amounts. This book is a comprehensive guide to the procedures needed to ensure that projects will be delivered on time, to specification and within budget. Eight expert contributors have combined their considerable talents to explain all aspects of project control from project conception to completion in an informative text, liberally supported where necessary by clear illustrations. This handbook will benefit all project practitioners, including project managers and those working in project management offices. It will also provide an invaluable guide for students studying for higher degrees in project management and its associated disciplines.

The TOGAF® Standard, 10th Edition - ADM Practitioners’ Guide

Author : The Open Group
Publisher : Van Haren
ISBN 13 : 9401808732
Total Pages : 179 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis The TOGAF® Standard, 10th Edition - ADM Practitioners’ Guide by : The Open Group

Download or read book The TOGAF® Standard, 10th Edition - ADM Practitioners’ Guide written by The Open Group and published by Van Haren. This book was released on 2022-04-26 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: #html-body [data-pb-style=W1T2LUK]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll}This document is a TOGAF Series Guide: A Practitioners’ Approach to Developing Enterprise Architecture Following the TOGAF ADM. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition. Designed to help the Practitioner, it provides guidance on using the TOGAF framework to develop, maintain, and use an Enterprise Architecture. It is a companion to the TOGAF framework and is intended to bring the concepts and generic constructs in the TOGAF framework to life. It puts forward an approach to develop, maintain, and use an Enterprise Architecture that aligns to a set of requirements and expectations of the stakeholders, and enables predictable value creation. This document: Introduces key topics of concern Describes the TOGAF Standard concepts related to the topic Shows how it is related to developing, maintaining, and using an EA Discusses what the Practitioner needs to know Describes what the Practitioner should do with this knowledge It covers the following topics: An introduction to the topic, including how to use this guide with the TOGAF framework and definitions Guidance on Enterprise Architecture, including what it is and what it is used for Coordinating EA development across the EA Landscape and business cycle Using the ADM to develop an Enterprise Architecture Guidance on using an Enterprise Architecture Guidance on maintaining an Enterprise Architecture

The Healthcare Practitioner's Handbook of Management

Author : Larry D. Grieshaber
Publisher : CRC Press
ISBN 13 : 9781574440966
Total Pages : 348 pages
Book Rating : 4.4/5 (49 download)

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Book Synopsis The Healthcare Practitioner's Handbook of Management by : Larry D. Grieshaber

Download or read book The Healthcare Practitioner's Handbook of Management written by Larry D. Grieshaber and published by CRC Press. This book was released on 1997-06-19 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: The American system of healthcare is rapidly changing. Today, more and more of an emphasis is being placed on management skills-organizing, coordinating and managing the resources required for providing quality patient care. Medical practitioners are now expected to be efficient administrators as well as skilled clinicians. Although some may see this as a difficult hurdle, The Healthcare Practitioner's Handbook of Management shows that many healthcare providers are already well-prepared to perform management roles effectively. Through their education and clinical experience, most clinicians now have the problem-solving skills required for management - it's simply a matter of applying these skills to a different arena. In keeping with this idea, each chapter of The Healthcare Practitioner's Handbook of Management links a management topic to a clinical analogy and presents diagnostic and treatment approaches to the issue at hand. In addition, the book introduces the healthcare professional to the vocabulary and basic theories of management and shows how to transform clinical skills into managerial skills. In today's complex health care environment, these management skills are not just helpful, but essential.

Microsoft Sourcebook for the Help Desk

Author : Microsoft Corporation
Publisher :
ISBN 13 :
Total Pages : 504 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Microsoft Sourcebook for the Help Desk by : Microsoft Corporation

Download or read book Microsoft Sourcebook for the Help Desk written by Microsoft Corporation and published by . This book was released on 1997 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.

A Practitioner's Guide to Business Analytics (PB)

Author : Randy Bartlett
Publisher : McGraw Hill Professional
ISBN 13 : 0071807608
Total Pages : 289 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis A Practitioner's Guide to Business Analytics (PB) by : Randy Bartlett

Download or read book A Practitioner's Guide to Business Analytics (PB) written by Randy Bartlett and published by McGraw Hill Professional. This book was released on 2013-01-25 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain the competitive edge with the smart use of business analytics In today’s volatile business environment, the strategic use of business analytics is more important than ever. A Practitioners Guide to Business Analytics helps you get the organizational commitment you need to get business analytics up and running in your company. It provides solutions for meeting the strategic challenges of applying analytics, such as: Integrating analytics into decision making, corporate culture, and business strategy Leading and organizing analytics within the corporation Applying statistical qualifications, statistical diagnostics, and statistical review Providing effective building blocks to support analytics—statistical software, data collection, and data management Randy Bartlett, Ph.D., is Chief Statistical Officer of the consulting company Blue Sigma Analytics. He currently works with Infosys, where he has helped build their new Business Analytics practice.

Angel Practitioner Handbook

Author : Maria G. Maas
Publisher : Balboa Press
ISBN 13 : 1504346858
Total Pages : 81 pages
Book Rating : 4.5/5 (43 download)

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Book Synopsis Angel Practitioner Handbook by : Maria G. Maas

Download or read book Angel Practitioner Handbook written by Maria G. Maas and published by Balboa Press. This book was released on 2016-04-29 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: Angel Practitioner Handbook: A Foundation Guide is a comprehensive resource that provides the necessary knowledge and techniques for anyone who wants to work with angels. Learn how to: • Enhance your spiritual connection with the angelic realm to receive Divine guidance, healing, and protection. • Understand and work with the law of vibration (LOV) • Communicate with your guardian angel. • Improve your intuition and develop your psychic abilities as you discover and expand your unique gifts. • Identify angel crystals and decode angel numbers. • Perform angel readings for yourself and others. • Build confidence in your skills as an angel practitioner and more!

The Essential Practitioner's Handbook of Personal Construct Psychology

Author : Fay Fransella
Publisher : John Wiley & Sons
ISBN 13 : 0470015365
Total Pages : 308 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis The Essential Practitioner's Handbook of Personal Construct Psychology by : Fay Fransella

Download or read book The Essential Practitioner's Handbook of Personal Construct Psychology written by Fay Fransella and published by John Wiley & Sons. This book was released on 2005-08-05 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a concise paperback version of the authoritative International Handbook of Personal Construct Psychology, focusing on the practical elements of that volume. Ideal for the individual practitioner, this selection of chapters covers the basic theory of personal constructs; the many skills and tools used by personal construct psychologists; its general application to psychotherapy and counselling; as well as many specific applications such as cross-cultural understanding, post-traumatic stress, children, teacher education, organizational change, nursing and family therapy. This is an indispensable guide to theory and skills for those wishing to use the personal construct psychology approach in their practice. It will appeal to a wide range of professionals such as psychologists, teachers, psychiatrists, nurses, system engineers and managers.