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Habilidades De Atencion Al Cliente Para Directivos
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Book Synopsis Alinear para ganar by : Cees B.M. Van Riel
Download or read book Alinear para ganar written by Cees B.M. Van Riel and published by Editorial Almuzara. This book was released on 2012-04 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: La mejor estrategia está condenada al fracaso si no cuenta con el apoyo de los grupos de interés clave de la compañía. Hoy, es imposible abrirse paso en los mercados globales y generar un valor sostenido en el tiempo sin el apoyo de los empleados, inversores, clientes, medios de comunicación y reguladores, entre otros. Este libro explica todo lo necesario para alinear a los grupos de interés clave para las compañías. Mediante el ejemplo de 40 empresas, el autor muestra cómo crear una estrategia y su posterior implantación para brindar a la empresa una influencia clave para abrir mercados, obtener licencias para operar y minimizar numerosos problemas.
Book Synopsis Human Resource Management by : R. Wayne Mondy
Download or read book Human Resource Management written by R. Wayne Mondy and published by Pearson Educación. This book was released on 2005 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: A balance of practical and applied material which also underpins the crucial theoretical concepts that are being applied in today's human resources. For undergraduate/graduate courses in Human Resource Management.
Book Synopsis Universidades corporativas by : Acciona; Aviva; Correos; EDP, Everis; Indra; NH Hotel Group; Securitas
Download or read book Universidades corporativas written by Acciona; Aviva; Correos; EDP, Everis; Indra; NH Hotel Group; Securitas and published by Editorial UOC. This book was released on 2016-11-02 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: La creciente necesidad de alinear los objetivos de formación con los objetivos estratégicos de la empresa ha favorecido la creación de universidades corporativas (UC).Las empresas se ven envueltas en procesos de cambio continuo, éstos se suceden a tanta velocidad que no es suficiente con las estructuras tradicionales.La universidad tradicional prepara a las personas para su futuro profesional, les da una base y los prepara para su adaptación al cambio, mientras que la UC se preocupa por el rendimiento en el puesto de trabajo, planifica el futuro del trabajador pensando en un plan de carrera asociado a la organización.El activo más importante de las empresas es su equipo de personas, por eso es importante invertir en su formación y reforzar sus vínculos con la compañía. Las organizaciones que explican sus experiencias en este libro lo tienen muy claro.
Book Synopsis El sentido de trabajar by : Dave Ulrich
Download or read book El sentido de trabajar written by Dave Ulrich and published by Editorial Almuzara. This book was released on 2011-06 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Las personas que hallan un sentido a su trabajo son más competentes, comprometidas y entusiastas para contribuir a los objetivos de su empresa, lo que generará un mayor compromiso de los clientes y consumidores. En este libro se enseña cómo dotar de sentido y valor al trabajo y cómo crear los espacios laborales idóneos para que empresa y empleado salgan beneficiados, ilustrado con numerosos ejemplos.
Book Synopsis En clave de marcas by : Gonzalo Brujó
Download or read book En clave de marcas written by Gonzalo Brujó and published by Editorial Almuzara. This book was released on 2010 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gonzalo Brujó y 23 visionarios del marketing descubren el presente y el futuro del intangible más importante.
Download or read book Business written by Ricky W. Griffin and published by Pearson Educación. This book was released on 2004 with total page 722 pages. Available in PDF, EPUB and Kindle. Book excerpt: For Introduction to Business courses. This best-selling text by Ricky Griffin and Ronald Ebert provides students with a comprehensive overview of all the important functions of business. Each edition has introduced cutting-edge firsts while ensuring the underlying principles that guided its creation, Doing the Basics Best, were retained. The seventh edition focuses on three simple rules- Learn, Evaluate, Apply. - NEW- Chapter 2: Understanding the Environments of Business - This new chapter puts business operations in contemporary context, explaining the idea of organizational boundaries and describing the ways in which elements from multiple environments cross those boundaries and shape organizational activities. This chapter sets the stage as an introduction to some of the most important topics covered in the rest of the book, for example: - The Economics Environment includes the role of aggregate output, standard of living, real growth rate; GDP per capita; real GDP; purchasing power parity; and the Consumer Price Index. - The Technology Environment includes special attention to new tools for competitiveness in both goods and services and business process technologies, plus e
Download or read book Yours Truly written by Margarita Mayo and published by Bloomsbury Publishing. This book was released on 2018-02-22 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: At the heart of contemporary corporate leadership lies a crisis of confidence. Since the financial crash of 2008, distrust of employers among the workforce has dramatically increased due to a lack of authentic leadership. But how can leaders become and remain authentic? Yours Truly draws on a host of inspirational examples from executives of multinational corporations to political leaders and sports leaders, as well as more than two decades of research, in order to examine and explain the missing link in research into authentic leadership: how leaders strive for success, excellence and constant renewal, whilst remaining true to themselves. Margarita Mayo introduces the three characteristics – Heart, Habits and Harmony – that differentiate authentic from non-authentic leaders. Presented within a practical framework, the book provides a measurable guide to developing your own authentic power: · Contagious passion that wins the hearts of others; · Setting new habits of learning to empower others; · And Enhancing harmony by building authentic contexts. Ideal for managers, senior executives and aspiring leaders, Yours Truly captures the value of authentic leadership in transforming organizations. The book strips away the seemingly magical, innate charismatic qualities of leaders in order to showcase a less mysterious and more practical process that can be followed by anyone.
Book Synopsis Comunicación de crisis by : Francisco Marín
Download or read book Comunicación de crisis written by Francisco Marín and published by Editorial Almuzara. This book was released on 2009-03 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Francisco Marín demuestra que la gestión coherente de la comunicación en situaciones de crisis atenúa los riesgos, impide que se erosione la imagen corporativa y protege la marca.
Book Synopsis In Search of Excellence by : Thomas J. Peters
Download or read book In Search of Excellence written by Thomas J. Peters and published by Harper Collins. This book was released on 2012-11-27 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The "Greatest Business Book of All Time" (Bloomsbury UK), In Search of Excellence has long been a must-have for the boardroom, business school, and bedside table. Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management -- action-stimulating, people-oriented, profit-maximizing practices -- that made these organizations successful. Joining the HarperBusiness Essentials series, this phenomenal bestseller features a new Authors' Note, and reintroduces these vital principles in an accessible and practical way for today's management reader.
Download or read book CEO Succession written by Dennis C. Carey and published by Oxford University Press, USA. This book was released on 2000 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two senior members of the world-renowned executive search firm, Spencer Stuart, provide a detailed best-practices roadmap for ensuring continuous leadership in corporate America, based on personal interviews and their work with CEOs.
Book Synopsis Realizing the Abidjan Principles on the Right to Education by : Frank Adamson
Download or read book Realizing the Abidjan Principles on the Right to Education written by Frank Adamson and published by Edward Elgar Publishing. This book was released on 2021-05-28 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful book analyses the process of the first adoption of guiding human rights principles for education, the Abidjan Principles. It explains the development of the Abidjan Principles, including their articulation of the right to education, the state obligation to provide quality public education, and the role of private actors in education.
Book Synopsis Human Resources in Tourism by : World Tourism Organization
Download or read book Human Resources in Tourism written by World Tourism Organization and published by . This book was released on 2002 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication contains a number of the papers presented at an international conference on tourism employment which was held in Spain in January 1998. A range of topics were discussed regarding human resource issues in the tourism industry, including addressing the challenges raised by an increasingly globalised industry, the impact of emerging information technologies, and workplace learning and training in hospitality and tourism. The text is written in English and Spanish.
Book Synopsis R for Business Analytics by : A Ohri
Download or read book R for Business Analytics written by A Ohri and published by Springer Science & Business Media. This book was released on 2012-09-14 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines common tasks performed by business analysts and helps the reader navigate the wealth of information in R and its 4000 packages to create useful analytics applications. Includes interviews with corporate users of R, and easy-to-use examples.
Book Synopsis World Hospitals and Health Services by :
Download or read book World Hospitals and Health Services written by and published by . This book was released on 1999 with total page 704 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Participatory Workshops by : Robert Chambers
Download or read book Participatory Workshops written by Robert Chambers and published by Routledge. This book was released on 2012-05-23 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: This sourcebook is for all who work with others on participatory learning and change. Written in a spirit of critical reflection and serious fun, it provides 21 sets of ideas and options for facilitators, trainers, teachers and presenters, and anyone who organises and manages workshops, courses, classes and other events for sharing and learning ideas. It covers topics such as getting started, seating arrangements, forming groups, managing large numbers, helping each other learn, analysis and feedback, dealing with dominators, evaluation and ending, coping with horrors, and common mistakes.
Book Synopsis Leadership in Organizations by : Gary A. Yukl
Download or read book Leadership in Organizations written by Gary A. Yukl and published by . This book was released on 2010 with total page 644 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about leadership in organizations. The primary focus is on managerial leadership, as opposed to parliamentary leadership, leadership of social movements, or informal leadership in peer groups. The book presents a broad survey of theory and research on leadership in formal organizations. The topic of leadership effectiveness is of special interest.
Download or read book DICES written by and published by . This book was released on 2006 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
