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Guide To Public Services
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Book Synopsis The Public Servant's Guide to Government in Canada by : Alex Marland
Download or read book The Public Servant's Guide to Government in Canada written by Alex Marland and published by University of Toronto Press. This book was released on 2019-01-01 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Public Servant's Guide to Government in Canada is a concise primer on the inner workings of government in Canada. This is a go-to resource for students, for early career public servants, and for anyone who wants to know more about how government works. Grounded in experience, the book connects core concepts in political science and public administration to the real-world practice of working in the public service. The authors provide valuable insights into the messy realities of governing and the art of diplomacy, as well as best practices for climbing the career ladder.
Book Synopsis Seamless Government by : Russell Matthew Linden
Download or read book Seamless Government written by Russell Matthew Linden and published by Jossey-Bass. This book was released on 1994-09-05 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Book Synopsis Social Media in the Public Sector by : Ines Mergel
Download or read book Social Media in the Public Sector written by Ines Mergel and published by John Wiley & Sons. This book was released on 2012-10-30 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Grounded in solid research, Social Media in the Public Sector explores the myriad uses of social media in the public sector and combines existing practices with theories of public administration, networked governance, and information management. Comprehensive in scope, the book includes best practices, the strategic, managerial, administrative, and procedural aspects of using social media, and explains the theoretical dimensions of how social behavior affects the adoption of social media technologies. Praise for Social Media in the Public Sector "Mergel has produced a foundational work that combines the best kind of scholarship with shoe-leather reporting and anthropology that highlights the debates that government agencies are struggling to resolve and the fruits of their efforts as they embrace the social media revolution. Social Media in the Public Sector is a first and sets a high standard against which subsequent analysis will be measured." —Lee Rainie, director, Pew Research Center's Internet & American Life Project "Mergel is an award-winning author who again wields her story skills in this book. She excels in explaining in concrete, practical terms how government managers can use social media to serve the public. Her book puts years of research into one handy guide. It's practical. It's readable. And it's an essential read." —John M. Kamensky, senior fellow, IBM Center for The Business of Government "Mergel moves beyond the hype with detailed, comprehensive research on social media technologies, use, management, and policies in government. This book should be required reading for researchers and public managers alike." —Jane Fountain, professor and director, National Center for Digital Government, University of Massachusetts Amherst "Comprehensive and compelling, Social Media in the Public Sector makes the case that to achieve Government 2.0, agencies must first adopt Web 2.0 social technologies. Mergel explains both how and why in this contemporary study of traditional institutions adopting and adapting to new technologies." —Beth Simone Noveck, United States Deputy Chief Technology Officer (2009-2011)
Book Synopsis Understanding Government Budgets by : R. Mark Musell
Download or read book Understanding Government Budgets written by R. Mark Musell and published by Routledge. This book was released on 2009-09-10 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: Budgets in the United States follow rules of presentation and use terms that make sense to few outside the world of government finance. Moreover, practices vary widely among the thousands of governments in the country, between federal, state, and local levels. Understanding Government Budgets offers detailed explanations of each of the different types of information found in budgets, featuring annotated examples from both state and local budgets, as well as the budget of the federal government. It stresses that the choices made about format and organization influence the story a budget tells about government. The goal of the book is to make the format of budgets and the information they contain accessible and understandable, helping users make better sense of government and its performance. Perfect for undergraduate or graduate level courses in budgeting and public administration, Understanding Government Budgets also makes a useful guide to budgets for the average citizen with an interest in how government operates or journalists writing about it.
Book Synopsis Professional Communications in the Public Sector by : Ted Glenn
Download or read book Professional Communications in the Public Sector written by Ted Glenn and published by Canadian Scholars’ Press. This book was released on 2014 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this enterprising new text, Ted Glenn equips fledgling public sector communications professionals with the information they need to be successful in their new roles. Leveraging his years of experience in this growing field, Glenn discusses how to present policy goals to different audiences and tailor messages to their needs, write gripping speeches, and use digital media in a world where one ill-phrased tweet can sink a career. Chapters are enriched with activities that walk students through the many responsibilities of public service professionals and encourage them to think strategically in quickly evolving situations. Professional Communications in the Public Sector is indispensable reading for students of public administration, communications, policy studies, media studies, and advertising.
Book Synopsis The Ethics Challenge in Public Service by : Carol W. Lewis
Download or read book The Ethics Challenge in Public Service written by Carol W. Lewis and published by John Wiley & Sons. This book was released on 2005-03-11 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since it was first published in 1991, The Ethics Challenge in Public Service has become a classic text used by public managers and in public management programs across the country. This second edition is filled with practical tools and techniques for making ethical choices in the ambiguous, pressured world of public service. It explores the day-to-day ethical dilemmas managers face in their work, including what to do when rules recommend one action and compassion another, and whether it is ethical to dissent from agency policy. This essential text explores managers' accountability to different stakeholders and how to balance the often competing responsibilities.
Book Synopsis Unlocking Public Value by : Martin Cole
Download or read book Unlocking Public Value written by Martin Cole and published by John Wiley & Sons. This book was released on 2006-10-11 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.
Book Synopsis A Guide to Innovative Public-Private Partnerships by : Thomas A. Cellucci
Download or read book A Guide to Innovative Public-Private Partnerships written by Thomas A. Cellucci and published by Government Institutes. This book was released on 2011-03-16 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book enables organizations in both the private and public sectors to develop and execute efficient and effective business partnerships. Detailed requirements and market potentials are developed which would help entice the private sector to use its own resources to develop products and services without delay and at minimal cost to taxpayers. This is a 'must read' for anyone interested in doing business with the government as well as government leaders who are being forced to trim budgets and show genuine value in their agencies.
Book Synopsis The Ethics Challenge in Public Service by : Carol W. Lewis
Download or read book The Ethics Challenge in Public Service written by Carol W. Lewis and published by John Wiley & Sons. This book was released on 2012-04-18 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thoroughly revised and updated third edition of The Ethics Challenge in Public Service is the classic ethics text used in public management programs nationwide. It also serves as a valuable tool for public managers who work in a world that presents more ethical challenges every day. It contains a wealth of practical tools and strategies that public managers can use when making ethical choices in the ambiguous pressured world of public service. The book contains new material on topics including social networking, the use of apology, ethics as applied to public policy, working with elected officials, and more.
Book Synopsis The Public Servants' Survival Guide by : Brenda Viola
Download or read book The Public Servants' Survival Guide written by Brenda Viola and published by . This book was released on 2020-01-10 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who cares about Public Servants? Brenda Viola does. Why? Because she's walked in your shoes. As a Public Information Officer for a first-ring suburb of Philadelphia, she worked shoulder to shoulder with Municipal Clerks, Librarians, Teachers, Public Works, Parks and Recreation, Building and Planning, Police, Firefighters, Administrators, and Elected Officials. Late-night meetings leading into early mornings and dealing with well-meaning but demanding citizens are just two challenges that can lead to burnout and breakdowns. The Public Servants' Survival Guide is for you - the unsung heroes who directly affect the quality of life in a community. You make a difference and impact people, literally, where they live. This is legacy work and while the work may energize you, the demands on your time, energy, and attention could drain even the most resilient. You may or may not be the City Manager or Board President, but you are the CEO of your own life. Taking care of you will be the smartest thing you will ever do. And this book will help you restore joy in your work AND in your life. Instead of heading toward a breakdown, you'll be empowered to prepare for a breakthrough. ABOUT THE AUTHOR A former news anchor, QVC show host, and PR/Marketing pro, Brenda Viola's professional path has been diverse and fulfilling. Her ten years as an award-winning Public Information Officer for a first-ring suburb of Philadelphia spurred the creation of Municipal Education (ME) Seminars - a professional, skill development and personal growth initiative company that helps government workers reclaim the joy of public service, while avoiding burnout. When Brenda is not speaking at a conference, hosting a webinar, or posting inspirational messages on her 10,000+ member Facebook page (@BrendaViola722), she's singing bad karaoke at the Gulf Gate Moose Lodge in Sarasota, Florida where she resides. Brenda soaks up the year-round sunshine, enjoys a close-knit community of good friends, and relishes downtime to enjoy a good book or don her helmet to join her favorite guy, Mark, on his Harley Davidson.
Book Synopsis Public Sector Records Management by : Kelvin Smith
Download or read book Public Sector Records Management written by Kelvin Smith and published by Routledge. This book was released on 2016-04-15 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Records management has undergone significant change in recent years, owing to the introduction of freedom of information legislation as well as the development of e-government and e-business and the need to manage records effectively in both the private and public sector. There are very few purely practical texts for records managers and this book aims to fill that gap. The author has spent his entire career in public sector records management and has contributed to records management standards for governments around the world. The text is wholly practical and written at an accessible level. Although the author discusses legislation and examples from the UK, the book is relevant to public sector records management at an international level. It will be essential reading for professionals in record management posts as well as anyone who is responsible for record keeping as part of their operational duties.
Book Synopsis Regulating Public Services by : Emmanuelle Auriol
Download or read book Regulating Public Services written by Emmanuelle Auriol and published by Cambridge University Press. This book was released on 2021-10-21 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the tools needed to analyse the present and the future of economic regulation.
Book Synopsis Leading Public Sector Innovation by : Christian Bason
Download or read book Leading Public Sector Innovation written by Christian Bason and published by Policy Press. This book was released on 2010 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Public Sector Innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading Public Sector Innovation is essential reading for public managers and staff, social innovators, business partners, researchers, consultants and others with a stake in the public sector of tomorrow.
Book Synopsis Solving Public Problems by : Beth Simone Noveck
Download or read book Solving Public Problems written by Beth Simone Noveck and published by Yale University Press. This book was released on 2021-06-22 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to take advantage of technology, data, and the collective wisdom in our communities to design powerful solutions to contemporary problems The challenges societies face today, from inequality to climate change to systemic racism, cannot be solved with yesterday's toolkit. Solving Public Problems shows how readers can take advantage of digital technology, data, and the collective wisdom of our communities to design and deliver powerful solutions to contemporary problems. Offering a radical rethinking of the role of the public servant and the skills of the public workforce, this book is about the vast gap between failing public institutions and the huge number of public entrepreneurs doing extraordinary things--and how to close that gap. Drawing on lessons learned from decades of advising global leaders and from original interviews and surveys of thousands of public problem solvers, Beth Simone Noveck provides a practical guide for public servants, community leaders, students, and activists to become more effective, equitable, and inclusive leaders and repair our troubled, twenty-first-century world.
Book Synopsis Resource Allocation in the Public Sector by : Colin Fisher
Download or read book Resource Allocation in the Public Sector written by Colin Fisher and published by Routledge. This book was released on 2002-01-04 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the public sector at the moment resources are scarce - or at the very least finite and limited - how they are allocated is therefore of crucial importance. This book analyses this process and examines the competing values that underlie the public service ethic, including the role of markets and quasi-markets, in the delivery of public services. Topics discussed include: * whether people should be denied the public services they need because public bodies are short of money * what balance we should strike between markets and public organisations to provide public services * whether the use of markets has gone too far and whether we need to return to a public service ethic
Book Synopsis New Perspectives on Public Services by : Christopher Pollitt
Download or read book New Perspectives on Public Services written by Christopher Pollitt and published by Oxford University Press. This book was released on 2012-01-26 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book examines two elements, place and technology, that are under-researched in the public management literature. It shows how basic public services both shape and are shaped by the specifics of places and technological change by bringing together a wide range of theory and internationally comparative empirical material.
Book Synopsis 101+ Careers in Public Health by : Beth Seltzer, MD, MPH
Download or read book 101+ Careers in Public Health written by Beth Seltzer, MD, MPH and published by Springer Publishing Company. This book was released on 2021-10-12 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: The public health landscape is one of the most rapidly growing and cutting-edge fields at the moment and, in the wake of the global COVID-19 pandemic, there has never been a more meaningful time to enter the field. This thoroughly updated and revised third edition of 101+ Careers in Public Health continues to act as a career guide both for students seeking a first job in the field of public health and for anyone seeking guidance on how to best navigate the next stages of an existing career. Discussing not only emerging career paths but also traditional and familiar job types in public health, this book offers comprehensive advice and practical tips. It includes a wide survey of career profiles, including careers closely involved with pandemic response, climate change, technology and data science, and social justice advocacy. This third edition continues to provide a clear introduction to the history of public health with detailed descriptions of the many educational pathways that lead to public health careers. The book explores more than 120 different jobs in public health, with complete job descriptions, educational requirements, and future outlooks in addition to public health profiles from working professionals in the field. Whether interested in positions in government, healthcare, non-governmental organizations, technology, research, academia, philanthropic organizations, global health, consulting, or other private sector companies, this exciting third edition of 101+ Careers in Public Health provides excellent career guidance and produces helpful self-reflection when deciding on a public health career path. Key Features: Provides an introduction to the important competencies, training, and requirements needed to secure job opportunities at different career stages Includes step-by-step advice on how to network, apply, and interview for the job that best matches your interests, complete with a sample resume and cover letter Presents 50 new interviews from early career, management, and leadership positions as well as job descriptions for 20 occupations new to this edition Expanded coverage on global health and related opportunities, in addition to jobs in data science and technology Offers career advice for entry-level candidates and also for anyone looking to change careers
